Rated 3 out of 5 by Traveler5761 it's ok
We were in a king park corner room 1642 door opened into a wall door should have open from the other side into the hallway of the room. We ask for info on local resturants and things to do. The SPG desk could not answer the questions we asked. The irish fest was across the street from hotel and madegetting into the drive alittle tricky.
September 5, 2016
Rated 5 out of 5 by Jimmac74 YOU MUST STAY HERE!!
I travel constantly for my business and every year in August I get the opportunity to stay at the Westin. Myself and my family love it! The service is wonderful and the staff is amazing and helpful. We stay for atleast 2-3 days and it is comfortable, convenient and enjoyable.
August 18, 2016
Rated 4 out of 5 by Rosie1957 Not a great stay.
I reserved a room at this hotel for 1 night for my DIL and the grandchildren. I was able to check in early and I really appreciate that gesture. I also requested a corner room facing downtown and was lucky enough that here was one available. Although I live in Kansas City, I have stayed at this property several times. As I was preparing to leave for the night I tried to call the desk to order more towels. The in-room phone did not work so I used my Cellphone. I called twice and was told that there was no Operator available at this time. I though that this was very odd because I have worked at this property and know that if the Operator has to step out that all calls are routed to the front desk. I stopped by the front desk on my way out about 11 pm and spoke with the Clerk about not being able to reach someone. She told me that they were very busy and she will have towels sent to the room. When I arrived the next day my DIL told me that nobody delivered the towels. My DIL is deaf and would have had to go through the relay operator just to speak to the hotel staff. Also, I was a little taken back on the appearance of the bed skirt. I was very unattractive because it looked like it was dug out of a hamper. I have stayed in many hotels and never seen bedding look that bed. I assume I should at least have linen that is presentable. My other issue was that there was a large yellow stain on the toilet. I tried to clean with no avail. Upon check out I asked to speak to the Manager and was told that he was not available. On a more happier note I was trilled to see Tall Paul who has been the doorman for over 40 years. Although this stay was not the best for my family I will still stay a customer. The location is great, the staff is courteous and the rooms are clean.
August 18, 2016
Rated 5 out of 5 by sam09890 Great hotel and staff
Great experience. Rooms are nice staff very helpful and responsive. The area has a lot to do. I will be back to this hotel again.
August 15, 2016
Rated 5 out of 5 by Kim4127 Home away from Home!!
My stay at the Kansas City Westin Crown Center was everything I expected. Westin is a top-notch hotel, and I expected nothing less during my stay. Thank you for providing quality amenities on every visit.
August 15, 2016
Rated 5 out of 5 by Doughbuy Great stay at an older hotel
Located right next to the World War 1 memorial and attached to the crown center, this hotel is situated in a great part of town. It's also a short hop to downtown.
The lobby has been recently renovated, and the food at the brasserie restaurant is great (try the steak). Gym closes at 10pm which is a small ding, but the gym pool area is extensive, with plenty of workout equipment, sauna and steam room, locker rooms, and a nice secluded pool and hot tubs. Also, plenty of large meeting rooms, so definitely a good place for a conference. Also, the club lounge has a great breakfast... although it's not open on the weekends.
Rooms are comfortable, albeit a bit dated. There are enough plugs for electronics, and higher floor rooms have amazing views. The staff here is definitely exceptional, and will give SPG platinums the recognition they deserve. Lots of appreciation to the front desk staff. Will be glad to stay here for the next 30+ weeks
August 14, 2016
Rated 5 out of 5 by MemphisMom Exceptional Stay
My stay was absolutely perfect! The room was clean, the bed was quite comfortable, the bathroom was large and well appointed, the staff was responsive and friendly and the food was delicious.
August 7, 2016
Rated 5 out of 5 by scoen Superior Staff
Upon checking in the Front Desk Manager, Charles, asked what brought me to the hotel and when I informed him that I was proposing later that evening he went into a joyous planning mode. I did not ask for anything, nor did I plan on it, but Charles and the rest of the Westin staff not only provided a warm reception for me when checking in, but also a collection of desserts and champagne for when my fiancee and I returned to the hotel. The night was already perfect, and with the added gifts from the Westin it ended perfectly as well. Last, but not least, the room was extremely clean with a beautiful view of both the Liberty Memorial and downtown KC. The Westin will assuredly be my go-to hotel in Kansas City due to the property and most importantly the people.
July 26, 2016
Rated 5 out of 5 by Pam4316 This hotel was amazing
The whole trip was amazing from beginning to end. Check in, simple and fast. Check out, even faster. The kids were talked to and treated amazing. Recommendations for tours in the city were spot on for children. As the adults we had many amenities available to us and we will go back to take advantage of what we didn't have time for. Loved it!
July 18, 2016
Rated 5 out of 5 by kn2016 wonderful stay!
I want to come back to Kansas city just to stay in this hotel and bring my family to the crown center! The lobby is modern and beautiful, the waterfall inside is lush and calming, the rooms are gorgeous, spacious, super clean and smell great. I was recognized as a preferred guest from the moment I came in and was given the room with a great view of Kansas City. Customer service is phenomenal, food and drinks at the bar are great. I also love the fact that you can rent workout gear for $5 during your stay. What a fantastic idea!! The BED is truly heavenly!!! Crisp white sheets and multiple down comforters, plush pillows. I sighed out loud when I fell into it. I have never stayed in a Westin before and now I don't want to stay anywhere else!!!
The conference was well run with coffee and water flowing and exceptionally good food for breakfast and lunch. The conference rooms were large, comfortable and not cramped with well spaced tables, comfortable temperature and no significant AV/technology issues.
July 14, 2016
Rated 5 out of 5 by dwells23 Wonderful stay, exceptional staff
The staff made this stay even more enjoyable. The man we worked with at check-in was helpful, friendly, funny, and just pleasant to speak with. The staff at the pool was friendly and fun. Overall, the weekend was such an enjoyable one and I hope to be able to stay here again soon!
July 11, 2016
Rated 5 out of 5 by Babaloo Nice Hotel, NIce People
Very nice staff especially Fanny in the restaurant. Will come back as the location is terrific.
June 29, 2016
Rated 5 out of 5 by Michellebelle Great location! Great for kids!
So much to do for the whole family!
June 22, 2016
Rated 5 out of 5 by Helene69 Excellent service, atmosphere & amenities
An excellent experience for a second time.
June 11, 2016
Rated 5 out of 5 by Eggman1 A great hotel
An older building but has been well cared for. You have great staff. Glen the bellman and Tall Paul make your hotel a world class place. Thanks. I will be back to your beautiful hotel
June 10, 2016
Rated 4 out of 5 by jlee3910 Comfortable stay and close to attractions
I was here for a short business trip and was pretty satisfied with my stay. More pros and cons. When you walk into the hotel you feel very welcomed and are helped as soon as you step out of your taxi/car/bus.
The only cons was my room. The AC seem to not be working correctly, the shower head water pressure was very weak, and no cold water in the shower.
June 9, 2016
Rated 4 out of 5 by Taylor951 Nice Hotel
Great hotel but the room is a bit worn and my air conditioner was marginal. Besides that the hotel was great! Would definitely return.
June 4, 2016
Rated 3 out of 5 by Traveler41 A Littlle Rough Around the Edges
While you can't beat this hotel for access to area attractions like Union Station, Legoland, the Aquarium and the WWI Memorial, it was a little run down. We also had a problem of no COLD water. While I did not terribly mind a screaming hot shower, it was difficult to bathe children.
June 3, 2016
Rated 2 out of 5 by jwm1970 Little Things Added To Disappointment
Any one of these could have been forgotten, but overall they combined for a disappointing night:
1-The previous guest left the alarm clock set to go off in the middle of the night. I would suggest that hotels have the room staff check alarm clocks for just this.
2-The door to the room didn't latch, we noticed it when we first checked in, and thought we had fixed it when we went to bed, but it drifted open in the middle of the night; we were awakened again by a guest slamming it shut for us.
3-A very loud neighbor woke us up the following morning for a very dramatic 2+ hour phone conversation... not the hotel's fault, but it added to our unhappiness, and showed the thinness of the walls.
It's a lovely location but the little things made it unpleasant.
May 30, 2016
Rated 2 out of 5 by Amanda052016 Not worth it for the price
1. No fan in the bathroom
2. Air Conditioning vent behind the curtain so does not cool room down very well
3. Main restaurant, Benton’s, is closed on Sunday for dinner.
4. Concierge was not at all that helpful when we asked what else was around and open after we arrived Sat evening around 830pm.
5. No room service book in the room or any literature about what the hotel offers and the hours available.
6. The room was standard looking given the price being paid.
7. Went down Monday morning around 0400am to ask if there was somewhere to get a good hot cup of coffee. Staff said you can make it in your room. So I asked if I could get some more sugar, creamer and cups. Sensed attitude as if I was inconveniencing them
8. Gift shop employee never spoke to me the entire time I was in the store.
9. Lobby seating area is very outdated looking.
10. Had much higher hopes for the overall stay for the price.
May 26, 2016
Rated 5 out of 5 by Momason Superior customer service and awesome location
Hotel staff was exceptional, professional and courteous; room service was fast and food was yummy. The hotel lobby is beautiful. The rooms are spacious and the view of the is captivating at night. The staff at the front desk should be commended and rewarded for their hospitality and professionalism. Great location for families and long walks. Near several attractions including Power & Light and local transportation.
May 25, 2016
Rated 2 out of 5 by Brutustx Housekeeping at Westin Kansas City Non Existent
Stayed at the Westin Kansas City for three nights, and was thoroughly unimpressed with this hotel. Housekeeping service was terrible, and we would return to our room to find beds that were barely made, dirty glasses, non replenished toiletries. Irony is that we were offered $5 a night to forego housekeeping, and we declined as we prefer a clean room and linens.
May 23, 2016
Rated 5 out of 5 by Troush64 Excellence
Love the Westin! Will reccommend to friends!
May 11, 2016
Rated 5 out of 5 by BW64 Awesome place to stay
After riding a train in from upstate New York, it was so nice to step into this amazing hotel. It made us both say "WOW" as soon as we walked in. Everything from the room, to the beautiful lobby, to the staff, the restaurants and stores, very comfortable and convenient. All of the staff was very friendly and Risha at the front desk and Ramil out in front were especially outstanding. Look forward to coming back again, loved The Westin and loved KC, and would most definitely, highly recommend to everyone.
May 3, 2016
Rated 5 out of 5 by JM59 Beautiful Hotel
This hotel is beautiful, lovely rooms, great lobby! The conference space was very good. Comfortable beds, close to the Plaza! I would highly recommend a stay.
April 29, 2016
Rated 5 out of 5 by Lorena68 Fantastic Hotel, very friendly staff
Great location, staff at front desk and restaurant very friendly and polite
April 26, 2016
Rated 4 out of 5 by Pratt05 Great location
Nice location and great Staff!
April 13, 2016
Rated 4 out of 5 by Amar3 Great hotel
The hotel is a wonderful hotel. The only issue I had was that the sink was a little plugged. It was my fault that I didn't notified the hotel right away; I was busy with my conference and managed the situation. The hotel is cleaned and the staff is wonderful. I will stay there again.
April 8, 2016
Rated 5 out of 5 by Catrinka Came to Kansas City for Work; Enjoyed the Hotel
I had to come to Kansas City for work, and found the hotel to be very good. Every staff member I interacted with was professional and accommodating. Charles was very welcoming and helpful when I checked in. I especially liked that I could get my favorite morning beverage (soy latte with sugar free caramel) right in the restaurant on the first floor! It was also handy to be connected to the mall and link to union square. I'm coming back again in a week for work, and I know I will be well taken care of ! The shuttle service was also most helpful!
April 1, 2016
Rated 5 out of 5 by Cia12 Great location, great staff, great hotel
We checked in early and Colin made sure even on NAIA weekend that we had adjoining rooms, the floor we requested and rooms that accommodated our families. Unfortunately our Gson became ill part of our stay and the hotel provided a stroller for us. When he felt better we would have had no way to get him out had they not provided this. We really appreciated their concern and help.
March 30, 2016