Rated 5 out of 5 by Lizzy33 Amazing customer service
Excellent, Excellent Service! I can not say enough about the great service at the Westin Crown Center in Kansas City. My family is rather large and visiting from several different states. This was the first time that we were all able to be together in the same place for a few days. I called the Westin Crown Center in Kansas City. I spoke to a very sweet and patient lady named Risha who I explained my situation to. She recognized that I was a platinum member and instantly upgraded us to the largest suite. When I stated that we could make do with a smaller suite, she replied that she felt our family would enjoy ourselves in a larger suite. When we arrived, a little disorganized with our two toddlers needing naps and our two young children very excited, and mom very concerned about the bell cart which contained her holiday gifts for the children, the staff was sensitive to our needs. They were patient, cordial, understanding and very accommodating. Mia, Risha, Imani, and a bellman’s name whom I cannot remember provided exceptional service. I have been in the active duty military for over 20 years, and I know that the people who interface with customers are the face of your organization. The folks mentioned above and more, certainly make me want to return to the Westin over and over again. Unfortunately, I never had a chance to meet Risha during our stay. However, my husband who is in the customer service business, and extremely critical of poor service, met her on numerous occasion and was incredibly impressed with the quality of service she provided. Thank you for making our stay wonderful, it was huge for our family.
January 10, 2016
Rated 5 out of 5 by anfypav The best Westin. Period!
Whether you're traveling for business or for fun in KC, you HAVE to stay at the Westin Kansas City at Crown Center. I've been to many Westin and Sheraton properties, but this Westin is PHENOMENAL! So immaculately clean in every aspect from the lobby, to the elevators, to the hallways and especially the rooms (how do they make my room smell so good every time and all day long?!?). But I expect that cleanliness at every Starwood property. And I almost always get it.
But, what sets this Westin apart is the astounding attentiveness from literally every staff member there. When you're greeted at the door by the concierge staff, to the front desk staff when you check in and then constantly being followed up on your happiness and satisfaction by the management team. And I am not being superlative...they are that good here. You feel like they truly care about you as a person and want to take care of you. For someone who travels for work and pleasure a lot, that is an invaluable trait that they show 24/7.
If you want a relaxing and exceptional hotel experience for whatever reason you are traveling, go to the Westin Kansas City at Crown Center.
January 5, 2016
Rated 5 out of 5 by Shuler60 Pleasantly surprised!
We picked this hotel as a second choice, but I'm soooo glad we did! This will be THE PLACE we stay when we return... Convenient to an assortment of taste preferences, family activities on the premises, enclosed walking area, crossing over street that takes you to Paneras ... shuttle service, wonderful folks who run the front desk. Only disappointment was the coffee maker- it uses pouches, and I brought my own coffee- didn't work.... and no exhaust in bathroom to rid the steam of showering. Older hotel, but still A+ in my book.
January 3, 2016
Rated 5 out of 5 by kanoki Great for Business Stays
I've stayed at this property for a few months now. I visit KC often for business reasons and always find myself staying here and no other property. The entire staff is filled with genuinely friendly and caring people.
I can't imagine staying at any other property while in KC. The first time I stayed at this property, the staff immediately picked up on my name and face and personalized my stay the first week I was there - I was amazed! So much care and attention they put into their guests, I can't find that anywhere else. Truly white glove experience here.
December 16, 2015
Rated 5 out of 5 by RJBL going back....
although we didn't spend many nights in The Westin.....it was FABULOUS.......from start to finish.....we were there for Christmas party in the downtown area and had a shuttle take us to and from the event......the ROOM was so AWESOME.....can't wait to visit again.......
December 16, 2015
Rated 4 out of 5 by OverlandParkcharges Business Travel - Exceptional
Great job Westin Crown Center! The staff was amazing and responsive. The hotel was exceptional, comfortable room, and breathtaking view -- ready to go back! We had a Holiday party at Union Station, easy walking access was a plus! Wish my stay wasn't one night!
December 14, 2015
Rated 4 out of 5 by luda Beautiful Hotel
We were so disappointed in our last visit. We had made reservations well in advance, requested a room with the ice skating, Christmas setting view--were told when we arrived none available, I had a granddaughter with me, this is our Xmas treat, so disappointed with hotel, especially with a long reservation time. Thank you.
December 14, 2015
Rated 5 out of 5 by FreqTraveler85 Continues to impress
Have been staying at this location for over 3 months and the level of service is impressive. Makes the travel life easier to handle.
December 7, 2015
Rated 5 out of 5 by KC1126 Thanksgiving weekend
We had a great experience at the hotel celebrating Thanksgiving and our Wedding Anniversary. We had a great view of the Mayors Christmas tree lighting. Very helpful and knowledgeable staff. We want to come back next year!
November 29, 2015
Rated 5 out of 5 by jmctag great location and friendly staff
Helpful and friendly staff.
November 16, 2015
Rated 3 out of 5 by WisFarmer Hotel charges for workout room
Fair. Lobby is nice, staff great, but rooms are starting to get frayed around the edges. Why do you charge $5 fee for workout facility that isn't all that special?
Room heat wasn't working all that great.
November 14, 2015
Rated 5 out of 5 by Royals15 Royals World Series Parade
How do you handle 500K people converging on 4 city Blocks that surround the Hotel? It could not have been easy but the Westin and all of their staff responded under very difficult circumstances- NICE JOB!!
November 5, 2015
Rated 5 out of 5 by cdcva front desk
I wanted to write and say that Charles did a fantastic job while checking me in. He addressed all my questions and took the time to personally walk some of the conference space with me to help me get my bearings for the upcoming week long conference we were hosting. He was a delight as was everyone I dealt with at this property.
October 13, 2015
Rated 4 out of 5 by KLH2007 This hotel is very nice.
The staff was very responsive to our requests even offering late check out before we requested it. The room and other facilities were well maintained. The pool and hot tub were nice. The location and proximity to the restaurant we wanted to go to were great.
October 4, 2015
Rated 5 out of 5 by TeamFisher Front Desk
We had a somewhat complicated room request that we thought was sorted out with reservations. Upon arrival it wasn't what we expected and Charles gave us first class time and attention to make it right.
September 8, 2015
Rated 3 out of 5 by IrishK Great hotel but...
We visit the Westin every year for Irish Fest. It's always a good experience. This year they were powerwashing the pool deck at 6am. It woke us up and finally after 45 minutes we called front desk. We were given bonus points in our account but would prefer a few more hours of sleep or a free breakfast since we were awake! Overall, it's a great hotel and we will return.
September 7, 2015
Rated 3 out of 5 by Instructor101 Interesting
This hotel is overly expensive in everything it offers. The food is not that high of quality for the prices they charge..kind of disappointing to say the least.
September 1, 2015
Rated 5 out of 5 by MelCamp78 Great hotel for health nuts!
I was absolutely blown away by the attitude that this hotel has taken towards living healthy! The best part of my stay was the RunWestin program offered here. I was up each morning of my stay to run with Greydon, the run concierge. He has routes through the area & stayed at my pace & made it so much easier to get up & do that run every morning! I would recommend this hotel to anyone solely on the RunWestin program alone. And along with healthy, clean food choices, they have a wonderful fitness center with anything your local gym would have.
August 28, 2015
Rated 5 out of 5 by Robert1107 Great property/excellent customer service
Good afternoon. I would like to mention in particular a few very customer-focused individuals at the Westin Kansas City - Crown Center:
From the top down from Brian Morris to Colton upon my arrival to Glenn at Concierge to Greydon and Tyler upon check-out...it's a wonderful team!
It's this kind of service that sets the Westin brand apart from others, and specifically this property.
August 24, 2015
Rated 3 out of 5 by CNW52 Nice hotel, great staff, poor managment
I had a gorgeous room, very pleasant interaction with the staff and a nice, reasonably priced dinner in the restaurant. Everything else went wrong - getting Internet access on ONE device took 4 phone calls and 45 minutes; my room service breakfast was wrong because their computers were down, which meant I couldn't get a copy of my final bill at checkout. That bill is $200 off so now I have to deal with a billing department that NEVER answers the phone. Truly poor management.
August 12, 2015
Rated 1 out of 5 by Doopfishjr First and last stay at this hotel
I travel quite a bit. Worse experience at a hotel I have had in a long time. Check in time was 3pm room was not ready until 6pm had an event to go to that night. Was told by hotel manager to shower in the locker room, and that he would give a $50 credit to the restaurant. We were told restaurant was open until 1pm nope closed at 9pm. Would not recommend this hotel at all. And the room we stayed in was not worth what we paid for it.
August 3, 2015
Rated 3 out of 5 by LLLBna Hot rooms
Rooms were so hot. Asked for a fan 6 times, said they were sending it up, never showed. Hotel guests outside in pool, a convention I guess. I had a room facing the pool, So flipping loud. And they couldn't move me. They were out there all day. I'm a day sleeper so I got no sleep then had to drive 606 mlles to Denver. Wasn't rested or happy.
July 11, 2015
Rated 5 out of 5 by CLMTMM Very Accommodating!
Awesome! When we needed a larger room they didn't hesitate to get us one at the same price! Very clean rooms an good location.
July 6, 2015
Rated 3 out of 5 by Dan135 weekend
The hotel was nice. It could use a bit of updating but the hotel staff was very good! Had two roll-a-ways in the room that should not have been there.
July 6, 2015
Rated 1 out of 5 by Tarheel79 Stayer Beware!!!!!!!!!!
The room was old and dated. We were charged for a rollaway crib and it was not indicated online that would be an extra charge. Charged me for parking at a place I'm paying good money to be at anyway. Wanted to charge me $10 a night for using Internet in a room I was already paying $350/night for. VERY DISPPOINTED. WILL NEVER STAY THERE AGAIN!!!!!!
July 6, 2015
Rated 3 out of 5 by exxgrunt Needs Some Work
Room was not in good shape. Huge coffee stain on carpet and the hallway appearance was "well worn". The staff were superior, but the facility needs an overhaul; especially the rooms.
July 2, 2015
Rated 3 out of 5 by cottonwood Late check-in
Upon arrival we were told that we were 'pre-checked in' but we're given no room numbers or estimated wait time. After waiting patiently we began to notice that others who had come after us were getting their rooms. Only after talking to a manager did we get rooms. We had to turn right around and head out for our evening plans, having missed 90 minutes of rest that would have meant a lot to us.
June 30, 2015
Rated 1 out of 5 by Db51101 Room not available
Went to check in but had given away the Corner King I had booked, so tried to put me in a double queen after beating around the bush. Went to room and it had been clearly smoked in, so asked for another but hotel was sold out. Waiting for 2.5 hours until finally someone checked out, Manager told me would try and find another room and call me but never called. Switchboard at hotel never answered. I understand hotel was sold out due to concert in town, but that is sort of why you make guaranteed reservations. I am sure i would have been charged for my King Corner if I would have been a no show. Hotel is super tired, and will never stay there again. Not what I expect at all from a Westin.
June 29, 2015
Rated 1 out of 5 by RightPaw Unprepared for booking with large group
Appallingly prepared for the group that books 2 years in advance!
Breakfast for 1,000 people was attended to by one person on staff. Such treatment of employees is unforgivable. It also created stress for us as participants - being unable to eat and get to next event. I must say the singular employee was gracious and apologetic as she raced to try to have food available on the serving tables. I hope she was generously compensated for doing the work of 10? 20? employees alone.
Hotel made no thoughtful plans for children and adults with physical disabilities - despite knowing this was the nature of the conference. Space, at that first breakfast was set up as if people did not need wheelchair space between tables. Access, therefore, was difficult. Honestly, impossible.
At the pool on our last night (the only time I went to the pool, so I don't know if this was chronic) there were NO pools towels. An ambulatory friend went to the men's locker room and came back with 2 hand towels. For 3 people we received 2 hand towels. Our friend was told they were almost down to washcloths. How could this happen in a large hotel that expected 1300 people from our group alone? Sorry, we don't do towels on Saturday . . .?
Care has to be taken with wheelchairs (especially motorized ones) and other equipment. Therefore being placed in a wheelchair dripping-wet on the only seat for that wheelchair - created serious difficulties.
Apparently no forethought to the needs of these guests was considered. This was a grave financial error. We do give feedback to the people in charge of booking for our conference. I will recommend NEVER to stay at a Westin again.
I have not complained about a hotel stay in 37 years!
Perhaps a small group or family may be attended to, but I can not speak to that.
June 22, 2015
Rated 3 out of 5 by NotThrilled Great Facility, Underprepared Staff
My family just returned from a conference at the Kansas City Westin. The facility was beautiful. The rooms were well-kept and very comfortable. We loved having a sliding glass door that opened to let in fresh air and a great view of the city! However, this hotel was clearly not prepared for having a large-scale family conference. The first morning only one person was assigned to replenish the continental breakfast for 1,300 people. They ran out of milk, juice, cream for coffee. Only one toaster for 1300 people—and bagels were really the only food offered. They also ran out of towels at the pool on Saturday night. Completely out. They were handing out washcloths. The check-in staff seemed overwhelmed and confused. It took an inordinate amount of time to check us in. While some staff were friendly, some were not, and no one went out of their way to accommodate our large group.
June 22, 2015