Rated 4 out of 5 by Sputter50 Beautiful historic hotel building
The 120 yr old building itself is a site to see. There are older pictures of it in the Gallery Room. The staff are amazing! The food was excellent. The only thing I didn't like is paying for WIFI. I would expect free WIFI at a hotel as prestigious as the Westin. Everything else was taken care of with great detail.
September 14, 2015
Rated 5 out of 5 by OnTour17 Staff Makes All The Difference
Staff was superb; especially Nicole at the front desk. I have no complaints, only compliments. I really felt that they took exceptional care of us and accommodated all of our special requests and needs, WITH a smile and an honest pleasant attitude. Really made all the difference.
September 8, 2015
Rated 5 out of 5 by MaryBK25 Wedding reception experience
Our daughter's wedding reception was held Aug.15th, and your staff's attention to detail exceeded our expectations. Anna put our minds to ease with her confidence in helping our dream come true. Kudos to her and all staff we encountered.
August 23, 2015
Rated 5 out of 5 by Bffrash The Perfect Wedding!
Could not have asked for a more perfect setting for a Columbus wedding! Cam Jones and her entire staff were amazing!
July 30, 2015
Rated 2 out of 5 by PLM60 Housekeeping
No housekeeping provided, garbage not emptied, coffee service not refilled
July 23, 2015
Rated 4 out of 5 by Katie01 Policy
I understand that I was booked at a wedding party rate but I felt that a lower rate for a 100% disable combat vet should have been given to me. My brother who is also disable was given a much lower rate than me. I just think that policy should have been altered in this case. Thank You. John Carlson
July 13, 2015
Rated 5 out of 5 by Donnie185 FANTASTIC HOTEL STAY
I WOULD LIKE TO SAY THAT STAYING AT YOUR HOTEL WAS THE BEST HOTEL EXPERIENCE I HAVE HAD.THE STAFF WERE ALL VERY PROFESSIONAL AND COURTEOUS.THE ROOM WAS SUPER CLEAN AND PROVIDED A VERY COMFORTABLE STAY.MY DAYGHTER HAD HER WEDDING AT THE SOUTHERN THEATER.IT WAS THE PERFECT VENUE FOR A WEDDING.THE STAFF FROM THE THEATER WERE FANTASTIC IN MAKING SURE THAT EVERYTHING WENT SMOOTH.THE THEATER IS AN ARCHITECTUAL MASTERPIECE.I WOULD RECOMMEND ANY COUPLE HAVING THEIR WEDDING THERE.
June 29, 2015
Rated 2 out of 5 by General326 Not What I'm Used Too
For the money, the room was entirely too small. Needs updating. They valet service, which I think is run by the city, and the hotel lounge and restaurant, were the worst part of the stay. The front desk clerks were very friendly, helpful and hospitable. There is a lot of construction going on so parking, walking and the neighborhood in general makes for a rough stay.
Not what I'm used to in a Westin Hotel Stay.
June 8, 2015
Rated 4 out of 5 by Jordan21 Average Westin, Exceptional Staff
My partner and I had taken a Megabus from Cincinnati to Columbus on Sunday morning. We arrived at the hotel around 10:30 a.m. and fortunately, they had a ready room. I had requested an early check-in but wasn't expecting anything that early as they were sold out the prior evening and check out on Sundays is not until 3:00 p.m.. The lobby of this Westin was absolutely stunning! Gabby was very pleasant and welcoming at check in and offered us a complimentary upgrade to a king size bed for my birthday. (Thanks, Gabby!) We wanted some information on the surrounding area and everyone was very knowledgeable, provided great suggestions, and answered all of our questions. We ended up going down the street for lunch at deNOVO Cafe which is a cute little rustic European-American style bistro with fair prices. The hotel room itself was small, and our view (or lack thereof) was one of an office building directly across the street. I was also a bit disappointed that the hotel did not have a pool or a hot-tub. This is ok, though, because we were there for a concert anyway and didn't spend much time in the room. The bathroom was also small, but very professionally cleaned and appropriately stocked with all the standard toiletries. Kudos to housekeeping! I did not have the chance to eat any F&B so I can't speak to that aspect of the hotel. On Monday, the staff granted us a complimentary late check out of 2 p.m. which was wonderful as our bus was not scheduled to depart downtown until 7 p.m. that evening. (Thank you so much, again!) They held our bags until we returned for the bus and we spent the afternoon in the Short North Arts District of town. We took advantage of the public bike rental system and rode 3.5 miles up High Street. Columbus is a very bike friendly town! We ventured into a quaint vintage store called Flower Power. Expensive prices, but great selection. We rounded out the day spending happy hour at Bodega, with 47 beers on tap and all of them half price (and delicious grilled cheese for only $1 to top it off)!!! The best part of our stay was Kristen at the front desk who was absolutely wonderful! We were in desperate need of hairspray before going out to the concert and as the front office had ran out of their supply, Kristen gave us her own personal supply! She was always wearing a bright, genuine smile, and perfectly exemplified great customer service. Thank you Kristen and everyone at the Westin Columbus for making our short stay so nice!
May 19, 2015
Rated 5 out of 5 by Gilles27 Best in Columbus
This is my must stay hotel for my yearly trip to Columbus . From the front door valet to the front desk , the lounge staff and the restaurant , everyone was accommodating and helpful .
I'll be back next year .
May 19, 2015
Rated 5 out of 5 by Cammi Great hotel experience
Beautifully appointed hotel. Very clean. Loved the latest spa-like showers. Everyone was extremely professional and attentive to our every need. This is a fantastic hotel. We had an issue with our room upon arrival, but it was quickly fixed and we were more than compensated. A great hotel experience.
April 20, 2015
Rated 2 out of 5 by provo312 Worst Westin In the Collection
Mold in shower, no sleep due to noise level, worst Westin I have ever stayed in and it should just be torn down.
April 16, 2015
Rated 5 out of 5 by Thisguy86 Great staff
The staff was incredible.
Korea (front desk)
Jennifer (front desk)
Thomas (front desk)
Jolene (front desk)
They were all very attentive and pleasant and if for no other reason then this I will be staying at this hotel again.
March 26, 2015
Rated 5 out of 5 by kylie2014 Great Value and Friendly Front Desk Staff
I am very happy that we were able to stay at the Westin Columbus. It was an enjoyable experience and a great value!
The hotel is centrally located so it was easy to navigate the city for being out of town guests. The only down side is that you are required to pay $24 for parking regardless if you do valet or not!
We were very pleased with the service we were given by Jolene! She accommodated us very well and made check-in very easy! Thanks to you Jolene!
March 18, 2015
Rated 2 out of 5 by PlatinumBob Not living up to Westin Standards
Certainly not Westin material. Historic yes but no excuse for poor service. No self parking forces you to use valet which is confused and unresponsive. The restaurant is terrible. Their buffet does booth offer the typical selection of Westin super foods and quality offerings. The wait staff is oblivious to customer service. Waited for 15 min just to get a menu and coffee. After complaining and ordering with someone who appeared to be a supervisor I was greeted by waitress 10 min later indicating that the person who took my order did not understand the order. 10 min after ordering again they came out to ask what I ordered again. Rather than miss my flight, I opted for the buffet which was terrible.
All in all, this property needs more attention to service and recognition of loyal customers.
February 10, 2015
Rated 5 out of 5 by RollTide16 Beautiful historic hotel has plenty of character and quirks
I've been staying consistently at this hotel for the past several months. As others mentioned, the rooms can be small and sometimes feel a bit cramped, but it's still not bad. A hotel this old will have some character, but it's easy to enjoy for what it is. It's also impossible to beat a Heavenly Bed. The staff is a little inconsistent, but always quick to fix any mix-ups. Overall, I have really enjoyed my time staying with this hotel and recommend it.
January 8, 2015
Rated 5 out of 5 by LoyalGuest World Class in Columbus
After several stays at this hotel since 1996 (the hotel's centennial), the associates consistently deliver memorable experiences. If you have a pet, the hotel provides the famed Heavenly Dog Bed - a treat. A special thank you to Brian Crooks as I hosted my parents for a very special weekend.
January 2, 2015
Rated 4 out of 5 by celebrating50 Great staff
Stayed here with friends to celebrate a birthday. I can't say enough good things about the staff. Everyone was friendly and helpful, but Paul Porter really made my stay great!!! Room was nice, bed was great.
December 31, 2014
Rated 3 out of 5 by SPGjb Not bad if you can get a deal.
Beautiful facilities. Beds are great. HVAC was loud and slow. Poorly lit bathrooms. Room service was horrid. I used it 2 mornings for breakfast. The first day was slow. The second day was a disaster. That meal was comped after and hour and 3 trips. I ate at the bar one night and the service was horribly slow. I sat for 20 minutes while employees chatted. I stay downtown at least 2 weekends a month and have never had to pay for internet.The people above me sounded like a herd of elephants. I'm really not a picky person I just did not have a good weekend here. It could of been a fluke,
December 8, 2014
Rated 5 out of 5 by Steve1990 Very nice hotel
The staff was exceptional. The beds are always perfect and the character of the older hotel was very nice.
December 4, 2014
Rated 5 out of 5 by Sharon552 This hotel has beautiful features and wonderful staff
Wonderful stay in a beautiful room. Very spacious with a fabulous view of Columbus. Staff can not be any kinder. Felt valued and pampered the entire stay. Needed help with a few things and everything was taken care of. Will recommend this hotel to everyone.
November 17, 2014
Rated 5 out of 5 by Nutshell Exceptional
My stay was great. Not a problem, but since I was only one person my room was small but adequate, just used to larger room. Pluses clean, bed comfortable, restaurant excellent. Staff exceptional. Checkin staff person remembered my first name when I walked up to counter to ask a question two days after checkin, how awesome is that. Old hotel but very well updated, actually beautiful , impressive lobby.. Only one little thing the shower was old looking but worked fine no problem with operation of shower
November 17, 2014
Rated 5 out of 5 by Nick1861 Great European style hotel
Architecture is beautiful and staff accommodating. Great stay and I will be back.
November 10, 2014
Rated 5 out of 5 by Micheley56 This hotel has amazing staff.
Stayed @ this Westin for a conference. The hotel is amazingly clean. Staff made my stay perfect. Always smiling and receptive. So quick to keep glassware & dishes at the cocktail reception picked up and removed. Front desk "Samir" is an amazing employee. He is so polite and genuine. Handled all of my enquires with genuine concern/attention & poise. Would highly recommend this hotel.
October 27, 2014
Rated 2 out of 5 by Traveler4444 Housekeeping and desk staff needs improvement; not up to Westin standards
This Westin property needs improvement and is not on par with others in the brand. First, the positives: the property is historic but updated, the gym facility is excellent, and there was no line to check in or out of the hotel. However, upon check-in, I was told no upgrades were available (SPG gold), and I was assigned to a small interior room with a courtyard/roof view. The principal issue was that my room was not clean: there were hairs on the fitted sheet, the mattress pad directly under the fitted sheet on the bed was stained and laden with hairs and lint, and there were long women's hairs in the bathtub/on the shower curtain. The room also had some smaller issues; a light was out above the closet, the magnifying mirror in the bathroom was coming loose from the wall, and the handle of the hair dryer was greasy. When I raised the lack of cleanliness with the desk attendant at checkout, it was ignored. She came across as unfriendly, harried, and overwhelmed--working the front desk alone with guests trying to check out and the phone ringing repeatedly.
I had dinner at Thurber's in the hotel during my stay. Service was attentive but slow; food was acceptable except for one of the worst steaks I've ever had in a restaurant. The ice cream dessert was rock hard and served--amazingly--directly in the carton.
Overall, a disappointment. Not worth the SPG points
October 24, 2014
Rated 4 out of 5 by Joburg12 Very Responsive Staff
A few things needed fixing. These were done immediately and graciously. The strong culture of client service comes from the manager down.
October 20, 2014
Rated 4 out of 5 by daltonranch01 Ths hotel has wonderful staff!
We had such wonderful staff helping us when we needed it!
October 13, 2014
Rated 4 out of 5 by Boo3474 Beautiful lobby
This is a beautiful hotel with the charm of old architecture. Beds were great, room was a little difficult to get comfortable due to odd placement of full length mirror and little space for necessities in bath. A couple of suggestions I would make would be to move the full length mirror to the inside of closet door. It was useless in our room as you could not get in front of it. Since the bathrooms have so little space I would move some the amenities to the tub and the Kleenex and cups to anther location. There was no place for guest items without it dropping on floor. These are small things and the hotel is truly lovely. We would definitely stay again.
September 30, 2014
Rated 4 out of 5 by dontcare nice location
This is my second stay in less than a year. I do not travel much, but found myself in town over weekend for a show in Oct 2013 and a wedding Sept this year. Wedding party booked a group. The stay is always good and my only true regret is not being able to sleep on a queen size bed with my wife. I am 2 for 2 with your double beds.
September 8, 2014
Rated 4 out of 5 by dollar01 breakfast
I thought the breakfast buffet was lacking. It was not hot and lacked seasoning or flavor.
August 28, 2014