The Westin Oaks Houston at the Galleria

  • 5011 Westheimer at Post Oak
  • Houston,
  • Texas
  • 77056
  • USA
  • Landkarte

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Das Mindestalter für die Reservierung eines Zimmers und die Registrierung beträgt 21 Jahre. Ein Lichtbildausweis muss vorgelegt werden.

Rated 3.5 out of 5 by 322 reviewers.
Rated 3 out of 5 by Room not that comfortable Back hurt from bed.. It has been a long time since a hotel bed bothered my back and TV channels came in and out August 9, 2014
Rated 5 out of 5 by OSHA Review Clean and comfortable. Very nice. August 7, 2014
Rated 5 out of 5 by Hotel has best check inservice Hotel has the very best check in service that we've ever experienced August 4, 2014
Rated 1 out of 5 by Not recommended I went to the Westin believing that is was a nice 4 star Hotel and I was sadly disappointed .. First of all when I came to check in they said my credit card was no good and when I tried to cancel they told me I couldn't ... The room was dirty ... The bath tub was dirty ... There was a baby rattle under the bed .. The room was old and the only thing new in it was a flat screen tv ... U even had to pay for Internet ... The phone didn't work... They offer me a late checkout and the maids kept knocking on the door at 12 noon .. I WOULD NOT RECOMMEND THIS HOTEL January 3, 2013
Rated 2 out of 5 by Platinum Status I have 32 stays this year at SPG properties with 10+ being at the Westin Oak. Hotel staff is generally on top of their game but not this last stay. Typically, my key is ready before I arrive which means they took the time to strategically place their platinum members in the better rooms. Not this time, my status wasn't recognized, I didn't get the standard what platinum reward would you like and to make matters worst, I got a room next to the elevator. I complained a little and the attendants response was the hotel was booked. Hmmm, I book two weeks in advance so that gives them time to plan for my arrival. LOL, sorry I'm spoiled and I want to be treated as such. Staying at Westin Oak again this week, hope the service will be better. December 10, 2011
Rated 1 out of 5 by Terrible Experience Very bad experience as stated below: 1. Asked for a shaving cream (only, no razor). Reminded 3 times to 3 different people and got it after exactly 115 mins (almost 2 hours) 2. Ordered something from the mini-bar and explained the order, still got it completely wrong 3. Asked to have my bill prepared since I was checking out, was not ready 4. Bill was incorrect showing the mini-bar order which I had not used and informed the hotel but was still appearing on the bill. I had to again wait for it to be taken off after explaining the full situation. 5. No newspapaer outside room, no shuttle, no concierge for premium members- even breakfast. which used to be there earlier. Am not coming back and not allowing my team members to stay there either. February 16, 2013
Rated 2 out of 5 by Review The staff seems very disconnected: • Try to deliver stuff to the room that I did not order • Called pass midnight to check on items that were not my • Forgot my wakeup call • Forgot to cancel my last day at the hotel – I had to check twice to make sure that it was happening I stay at the Westin hotels all the time. This time, the overall experience with the staff was VERY bad. Regards, Walter Pesenti July 24, 2014
Rated 5 out of 5 by Room Comfort Enjoyed the stay-was surprised no microwave was available. July 29, 2014
Rated 4 out of 5 by Good, but be warned!! Hotel was clean and everyone was friendly and helpful. If I based a review solely on the hotel itself I would rate it a star or two higher, but there is one major problem, parking. This hotel has no designated parking and you are forced to park in areas used by the mall and it can take a VERY long time to find a spot and it is still a trek from the hotel. On my next trip I may try the extended stay hotel across the street that has parking even if the hotel is not as nice. This was a major headache for my entire stay. November 30, 2013
Rated 1 out of 5 by Poor Customer Service! Unfortunately, this was not one of my better visits. Shortly after checking into my room, I noticed my phone was not working. I was going to have the valet get my vehicle. I also tried the phone in the hallway and that too did not work. I reported this issue to the front desk lady and she apologized and said a technician would come to the room and fix the issue. This never happened! In fact, I reported two other times with no follow-up! Unacceptable for a brand hotel like the Westin. As for the valet service, the workers need to be more aware of how dirty their shoes are during the day. The valet driver marked up my interior with dirt and when I asked him about it, he stated it was not him even though he shoes had the same dirt on them. Overall service, UNACCEPTABLE! May 20, 2013
Rated 4 out of 5 by Great location and service Terrence the concierge really made the stay extremely pleasant. He gave out tasty eating place recommendations and was always so welcoming. He knew my name and made sure to greet me every morning. I highly recommend this hotel just to see Terrence. The White Oaks Restaurant Supervisor, Adriana was also wonderful. I ordered from the wrong menu for my free breakfast coupon but she comped out my breakfast anyways. I went back there for breakfast nearly every day I was at the hotel because of her nice gesture. June 17, 2012
Rated 4 out of 5 by Entry from parking The only problem I had was with the 7 0r 8 steps I had to drag (lift) my luggage from the parking garage to the entrance of the hotel. A small ramp would have been helpful rather than all stairs. Pool water was a little cloudy - not crystal clear like I would swim in. Everything else was great. July 24, 2014
Rated 5 out of 5 by Westin Galleria Houston Nice hotel with a great location to businesses, food and shopping. Limited on premise food, but attached to the Galleria with plenty of options. the rooms are nice with a comfy heavenly bed! July 25, 2014
Rated 2 out of 5 by Could be a great hotel but needs work I've stayed at this property many times. The last stay made it my last. My room looked clean when i walked in, but the small touches were filthy (curtains had food on them, the desk and dresser looked like they hadn't been wiped down for years, the remote control was actually crusty, sheets were stained). The housekeeping staff starts cleaning rooms before 8 am, and talk to each other very loudly in the hallways. Vacuuming before 8 am is completely unacceptable as far as I'm concerned. I am a Platinum member, and was offered bonus points in my account. I haven't been offered any type of room upgrade. The parking situation at the hotel is unacceptable, sometimes it takes 30 minutes to find a spot. I plan to stay at a different Westin from now on. The location is great if you don't mind any of the other issues. May 21, 2012
Rated 3 out of 5 by great view with improvement needed Great location with nice view. Three things could be made better. 1)carpet needs to be replaced or steam-cleaned, could see stains in my rooms between beds. 2)when checking in, I asked the front desk specifically for a room away from the elevator, and he gave me a one right next to the elevator?! It was remedied by another agent later, but the original guy gave me a look and wanted to debate how close that was to the elevator. (Room No 911), which is about 4 feet away from the elevator. 3)morning wake up call. I asked the operator to set for 7:30. And I was waked up twice by that at 2:30 am, which was very frustrating for a business traveler. I had to unplug the phone. Over all, very nice hotel, but service might need some attention. Please do fix the software glitch so that you don't wake up your guests at 2:30 am. December 19, 2011
Rated 2 out of 5 by Good for shopping but needs some improvement Stay was great but we had handicap person in wheel chair and there were very few ramps available. Parking was a huge problem took us 1 hr to find parking and then no ramps to carry luggage nor a garage elevator that would lead into hotel. Accessibility for handicap needs to improve, some us cannot leave our handicap person alone in the lobby while we park our vehicles. July 19, 2014
Rated 5 out of 5 by Enjoyable Our one night stay at the Westin Oaks was a great experience. The staff was very accommodating, the room was awesome and the proximity to restaurants and shopping was the best. We would definitely stay there again. July 21, 2014
Rated 2 out of 5 by LFCK This is not the first time I face some problems with the Westion Oaks Galleria. Everytime I come to stay here I have no room avaiable even if with the Your24 requested approved prior to my arrival. I had to wait 3 hours after the informed arrival time for a room. Not only due this fact but there is no recognition for a Platinum member as it should be. Room in the back and no SPG preferred guest flor avaiability. November 3, 2013
Rated 3 out of 5 by Internet and noise After asking on reception about internet access, only information I received was how to login but not a word about separate fee for connection. I decided to use standard connection for 10$. It was practically useless! For even basic web pages loading time was in a range of 15-30 seconds. After my complains to the stuff fee was waived but connection stayed unusable. I can not understand that you can charge $10 for a service which is completely bad and unsatisfactory for today's standards. July 9, 2014
Rated 3 out of 5 by Nice Hotel if you want to go to Galleria Door could not be locked, handle falling off sink faucet, one day came back and room had not been cleaned or refreshed. Room was quiet but was not convenient to the GRB Convention center. Be aware that taxi fare from Hobby is $54.00 or make arrangements from a shuttle service. And be aware that the bottle of water that says it is a $1.00 will cost you $2.50. Bed was fantastically comfortable. March 26, 2012
Rated 5 out of 5 by Much thanks to Sandra & Miguel I called in advance to ensure that my room had a refrigerator for medicine. When I checked in, after a long day of flight delays, I noticed that the cabinet had no fridge in it, so I called & spoke to a very patient young lady, who offered to give me another room. I accepted & when I moved my stuff into new room, I looked for the fridge & to my complete dismay, no fridge. Well, being tired & grumpy & went down to the front desk & complained, but I was told that there was definitely a fridge in the 2nd room. A young man came upstairs with me & when we entered room #2, he showed me where it was, not under the cabinet. And then I asked if we could go to my original room, and sure enough, there was a fridge there too. Anyway, I moved back into my original room and apologized to everybody, who were courteous & patient with me throughout, especially Miguel at the front desk & Sandra who answered my calls September 30, 2013
Rated 3 out of 5 by Good lcation but average rooms I have had better rooms with a SPG 4 ranking. I did get a room away from the elevator and it had a wonderful view. With the overall status of this hotel I was expecting a bit more from a Westin hotel. I think next time i will use less points and stay at a lower end starwood hotel and not burn my points here. i would have liked to have seen what upgraded room for a gold member looks like. February 14, 2012
Rated 5 out of 5 by Great Service Stayed 4 days and was provided excellent service July 21, 2014
Rated 5 out of 5 by Refurbishing was no big deal Don't believe all the reviews about the "problems" with the updating here. The Heavenly Bed, the accessibility to the Galleria, the professional and courteous staff..... (We stayed Christmas evening, so working probably wasn't on their "fun list" of things to do that night.) You would never have known that, they were wonderful!! I highly recommend the Wesin Oaks. December 29, 2011
Rated 2 out of 5 by Too Crowded, Impossible to Valet Park This Hotel has good location at Galleria, however it is VERY HARD to retrieve your car from Valet parking. It takes over 40 minutes. Also the elevator lobby is very confusing due to a new system they have installed to get to your floor. They did not take our bags to our rooms even though we over-tipped the valet. The room was nice, and cool, well kept. October 2, 2013
Rated 2 out of 5 by Not What I expected. I've stayed at the Westin in before and the details which normally set this brand apart are purposely left out at this property. I was disappointed to say the least. The Westin Oaks does have a concierge floor nor does it have the arrival reception for guests. When i booked the room the reservations agent actually told me these were available for me at this location. My room was not cleaned properly. The tub was dirty and the toilet seat was the worst quality I've ever seen in a hotel. Even the molding around the toilet plumbing was horribly done. The bathroom was in overall poor condition. Shower ceiling tiles are in need of proper repair. The worst thing is, I stayed in an Executive Suite!!!! I can only imagine the condition of the regular guest rooms! I'm am also in the hospitality industry. I'm an executive for a large casino resort hotel in Louisiana with over 500 rooms so I know what it takes to run a business. I expected more from the Westin brand. June 10, 2013
Rated 5 out of 5 by Much needed getaway My fiancee and I just needed a day to decompress so we stayed at the Westin Oaks for a night. The rooms are spacious, clean and inviting. We had a small issue with the remote not working and front desk sent someone up right away. The bed was luxurious and so soft. It was exactly what we needed. We will definitely return. January 20, 2013
Rated 4 out of 5 by Responsive Staff The staff was very responsive to my needs. July 18, 2014
Rated 1 out of 5 by Gross I should have read the reviews first.... The Westin Oaks is not the place to stay in Houston. We chose it for the location and because the hotel allows dogs. Here are all the negatives. 1. We reserved king executive suite. The only comfortable place to sit was on the bed. The sofa felt like a cheap dirty sofa. 2. We had no hot water for 2 days. It was luke-warm at best. 3. Hand-held shower head spewed water all over the bathroom. Which was dimly lite. 4. Wallpaper in the bathroom had been ripped in places. 5. Grout in bathroom was stained. 6. The only place for the dog to go to the bathroom was a tiny patch of grass. 7. There were no pooped bags, dog bowl etc. 8. The pool area was concrete and pool. The landscaping had been taken over by weeds. 9. The restaurant was over priced and we had to beg someone to wait on us. This was the first weekend my husband and I have had alone in 9 years. We wanted to stay in a comfortable, clean hotel. This was NOT a comfortable or clean hotel. Save your money and stay somewhere else. April 14, 2013
Rated 4 out of 5 by The bed was very comfortable I slept very well and loved the bed. Downfall::: I booked my reservation for two nights only to find out that I had been entered for one night. I had to check out which posed a serious inconvenience therefore I will not return to this hotel in the future. September 28, 2012
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