Rated 5 out of 5 by LLJR Great stay
My husband and I really enjoyed our stay at the Westin. We were especially happy with the concierge service, housekeeping, and dining in the restaurant. Excellent breakfasts and friendly staff.
March 2, 2014
Rated 5 out of 5 by PibaHolga The Seattle Westin never disappoints
Always a pleasure! The room was ready at 10 am and we were able to check in just as we arrived. Wish we had had more time to just be in the gorgeous room
March 2, 2014
Rated 3 out of 5 by mj50 beautiful room, conveniently located, with helpful staff
a little pricey, but worth it.
March 2, 2014
Rated 4 out of 5 by AllanStaffHot Service at Night can be better!
From a person who works nights, I only advice is to remind night staff to be more customer service attentive to detail. I ask for slippers at least 2 and the person in front wasn't welcoming and gave me one. The ages of my kids could've been asked whereas I received 2 Westin kids but 1 should've been for an infant because I have 1 baby and 1 7 year old. In Summary, I know how hard nights can be but the Westin stardard is to keep in consistent all day in the Welcome process. Good job Westin Seattle ,don't worry I'll be back!
February 10, 2014
Rated 2 out of 5 by Genebean This hotel wasn't clean and looked worn out
We booked this hotel using cash and points with our SPG hotel points. The first room that they tried to give us was dirty, dusty, and right across from the elevator, which was noisy. We moved to a lower floor and the room was fair. The floor in the bathroom was not clean, there was hair on the sheets, on the toilet and dust on most of the surfaces of everything. The couch had stains on it, the wallpaper was starting to pull from the wall and when we opened up the side table trays there were crumbs on the surface. The ice machine on our floor didn't work. We will not stay here again. This was very disappointing given that the other Westin's that we have stayed at were clean, well maintained and some place that we would recommend.
February 7, 2014
Rated 4 out of 5 by Eric1967 I left my keys in the room
I was in town for a corporate meeting. The room and overall hotel was very clean and up to date. The staff were very friendly. I felt like I was on vacation spending big bucks because the staff greeted me wherever I went. At the end of my stay I accidentally left my car keys in the room and the hotel staff Ben and Nathan took real good care of me. My keys arrived via FedEx to my home the following Saturday morning. Thank you Westin Seattle!
February 24, 2014
Rated 5 out of 5 by mlharmer NAACO Conference Attendee
Love this hotel. Only issue was there was no hot water one morning.
February 27, 2014
Rated 4 out of 5 by crossculture Bathroom daily supply
I stayed here for 6 days, but couple of days there were no new bathroom supply added or some supply were missing in the room. I found it out when I was in the shower that is really difficult.
The glasses in the room were dirty.
I do like the Green element in the hotel. Also like the recycle bin in the room.
February 9, 2014
Rated 5 out of 5 by JK2014 Ben Olin
Ben made our stay that much more magical than it ever could have been. Thank you for going the extra mile for us and we wish your hotel nothing but the best!
February 24, 2014
Rated 3 out of 5 by LadySeattle27 Good location, facility needs renovations
When traveling to Seattle for business or personal reasons I enjoy staying at this hotel. Its a great location and the staff is friendly. The concierge was helpful and housekeeping is very accommodating.
However during my recent stay I was really disappointed with the condition of the facility.
First the bathrooms are small, lack of exhaust make them smell mildewy and lack of privacy. The sink faucet knob for cold water leaky.
Second, the bedroom was clean. However the walls are so thin that I could hear the entire conversation of people next door and another night someone was coughing all night and I would hear it clearly. I mentioned this to the front desk staff but the hotel was at capacity.
Bottom line, love the hotel but needs renovations to stay competitive.
February 18, 2014
Rated 5 out of 5 by Grumpie perfection
I was a guest with 425+ co-workers and that is a lot of people to please. There is not one thing I could complain about. Everything about the stay was amazing. My view, breathtaking, service, staff, food, exceptional! I would recommend this hotel to anyone and everyone.
February 21, 2014
Rated 2 out of 5 by murphco No soundproofing between rooms
We went to Seattle for an overnight stay, hoping for some rest and relaxation. As an SPG member, I stay at the Westin in other locations, so we expected it would be nice. The room was nice and clean as expected but there was absolutely no soundproofing around a connecting door to an adjacent room. In fact, it sounded like the sound of people talking in the neighbouring room was amplified as it travelled through the hallway into our room! So we were woken at 6am by the neighbours talking. It was as if they were having a full blown conversation in our room. Not the R&R we were hoping for and pretty poor by Starwood's standards. As a quiet room is a pretty basic requirement for a good night's sleep, I would not stay at this hotel when visiting Seattle again.
February 16, 2014
Rated 4 out of 5 by JoLT It was all good
My stay at the Westin Seattle was all good. The staff, the room, the food...pretty much everything made my stay comfortable and easy. I travel a lot for business, and I look for a consistent good experience; I got it.
The only aspect of the hotel that was just ok was the gym...a little too basic for my taste.
February 19, 2014
Rated 5 out of 5 by Bozie Hotel Visit
First class facilities and location with friendly, capable staff.
February 19, 2014
Rated 5 out of 5 by Yahfree1 Thank you for the upgrade !
It was our 23rd wedding anniversary and Kyle and staff made if very special.
Thank you !
David and Kimberli N.
February 17, 2014
Rated 4 out of 5 by Oceano Great spot
Perfect spot, close to shopping, convention center great food and restaurants everywhere.
February 17, 2014
Rated 2 out of 5 by RonEllen1 Underwhelm
Driving into the hotel we saw that the self-park was closed so we were forced to Valet parking. After traveling all day, we attempted to check in early. Room not available and were given room options significantly less than the room option we paid for. Our fault for trying to check in early. Did not feel comfortable leaving our bag so went back to get the checked in car. 10-15 minute wait. Checked back in after our show and dinner-very smooth. In our room -blood was found in the bed. Which was replaced 15 minutes later. Kind of killed the moment. Black mold was found in the shower, not only at the edges but through out the face of most of the tiles. Waiting for our car again took 20 minutes or so. Three different employees asked us if we were being helped, which was nice, but three different cars came and went as we waited.
November 26, 2013
Rated 5 out of 5 by KenJudy Internet too expensive
Why not include internet for SPG members?
January 27, 2014
Rated 5 out of 5 by HappySleepover An amazing experience
The staff at the Seattle Westin were very welcoming and helpful as I arrived with my 5 month and 2 year old daughters on my own. The gentleman who checked us in was very thougthful and considerate which made our stay relaxing for me and amazing for my girls. My oldest daughter did not want to leave the next day so I promised her that we would come back to the Westin in Seatlle soon with Daddy so he could share with us another amazing experience. Now that we are home she keeps talking about her sleepover at the Westin especially when she plays with her Westin rubber ducky in the bathtub. Thanks for the great memories and we can not wait to make many more.
April 5, 2013
Rated 4 out of 5 by Mick69 Westin Seattle Downtown
Great location. Front end staff very good. Clean and modern rooms in older building. Walk to shopping and Pike Market. Plenty of transit options. All around a great place to stay.
February 10, 2014
Rated 5 out of 5 by uamchris Wonderful hotel with one drawback.
Overall, the Westin Seattle is my favorite hotel in Seattle, unfortunately only about 5 of the 60 nights that I stayed at Starwood hotels in Seattle this year were spent at the Westin.
If I have friends visiting and I want them to wake up to the best views of Seattle, then the Westin is my go-to hotel, because it can't be beat in that category. The rooms are always clean, room service is delicious and super fast, and most everyone on staff there goes out of their way to ensure that you are happy.
The one drawback for me is the lack of SPG Platinum recognition. I have been an SPG Platinum member for five years, so by this point, I am usually upgraded automatically at most Starwood hotels, but that has never been the case at this hotel. When I have requested upgrades, it has been about 50/50 whether or not I received one and even this, it was usually to a room similar to what I paid for with a preferred view, but never to a suite. Since another Starwood hotel in Seattle offers me suite upgrades 90% of the time that I stay there, I usually stay at that location instead, even that I prefer the location & ambiance of the Westin.
Overall, I would say that the Westin is my favorite hotel in Seattle and I would recommend it to anyone who is visiting the city or is traveling alone, but if you are hoping for a Platinum upgrade, you should move on to the next place.
December 20, 2011
Rated 5 out of 5 by Max2213 Great staff, great hotel !
When we arrived at the Westin Seattle,we were more than a little frazzeled. You see, our bag containing all of our Grandson's birthday gifts as well as our medications had been lost . Fortunately the front desk person( Trevor ),couldn't have been more pleasant, reassuring and even funny. Eventually our luggage was sent to the hotel and thankfully our nerves had been calmed by the outstanding hotel staff. The entire staff was great. What a fine hotel and what fine people work there.
February 4, 2014
Rated 3 out of 5 by Kaal Westin Seattle
We spent 3 nights at this hotel. It is centrally located, has friendly staff and less expensive parking right next door. ($25) Our room had a beautiful view of the sound and our request for a room away from the ice machine was well-founded and thankfully met. The one on our floor was broken, but the one on the floor below was very noisy.
My only concern is that the bed was much soft than beds we have used at other Westins. Time to change these. To make matters worse, instead of using a fitted bottom sheet, a too small top sheet was used. This meant that the sleeping surface was not smooth and added to the uncomfortable sleep.
Crumbs on the floor and hair on the bathroom floor were not cleaned each day.
The $7 charge to put something into the fridge was a ridiculous money grab.
February 3, 2014
Rated 1 out of 5 by Zen2020 No Attention to Detail
I have stayed a multiple Westin and Starwood hotels and though the hotel looks great, the starwood members do not get the same high-touch treatment as in other hotels.
Placement of TV is awkward in the room. The hotel does not have a SPG lounge and this is not mentioned on their website.
The worst part about this hotel is their billing. Post your stay they add charges to our room for minibar usage. In this day and age, not many people use mini bars. They could at least give you an option to let them know that you do not want a minibar in the room. It is highly unprofessional of them to bill you for items you never consumed - that too after you have checked out. .
January 21, 2014
Rated 5 out of 5 by walkabout A Sleep In Seattle
The Westin is in a great central downtown Seattle location, just a few blocks from Pike's Market Place, good restaurants and shopping. Ask for a room with a view of the Space Needle, a landmark view. While I was there, the Space Needle was lit up in purple for the Washington State Football game. Also, to get to the Space Needle, just hop on the monorail that runs directly in front of the hotel.
The hotel staff is friendly and went out of their way to make me feel like home and that they were glad I was a guest.
The breakfast buffet is great, loads of fresh fruit, bacon and fluffy eggs. Good price and fun restaurant staff, plus they don't rush you.
I've stayed here a few times before, and am always leave feeling satisfied and happy.
October 29, 2013
Rated 1 out of 5 by Haveadog Not pet friendly
The Westin Seattle says it takes pets. It shouldn't. We traveled with our 22 pound blind puggle and got a call at 1 PM our second day there that basically implied we needed to get back to the hotel and pack up to move rooms in about ten minutes or we'd find our luggage and dog on the street.
I understand that dogs make noise. I've heard them bark in hotels at night and it's not fun. But 1 PM?? Perhaps a staff member should have checked to see if the "barking" was so loud that it was ruining whatever someone was doing at 1 PM during the week when almost everyone in the hotel was there for a conference that was currently runnning.
Long story short, if you have a pet, avoid this place.
Also, the front desk staff are almost all uniformly rude.
January 28, 2014
Rated 5 out of 5 by Searay24 Great Stay
Everything about our stay was super. From check in to parking to overall great help from the staff. Location is great, your able to walk to anything you need in down town Seattle. We have been staying at another hotel down town the last few years for our anniversary and will be coming back to the Westin from now on.
February 4, 2014
Rated 3 out of 5 by Atav COULD BE BETTER
Total lack of personal attention and I believed we did not have any upgrade
December 2, 2013
Rated 5 out of 5 by DTDMCrew Excellent family overnight getaway
Excellent view. Conviently located to downtown and transportation to Seattle Center.
April 10, 2013
Rated 2 out of 5 by ssinhabc Not the best as other reviewers claim
I stayed last weekend where I booked 2 rooms. I got a room upgrade for one of them. We got a suite, which was really a bedroom, with a dining area and wet bar. Most suites have a living area which I would more prefer. The room was not completed with the new renovations. The sound system had not been installed. As well, they had not installed any glass doors for the shower. There was no tub, just this open space with a shower head next to the toilet. No one in the hotel knew why. The adjoining room had a similar set up. No tub, just an open space next to the toilet. They did have a shower curtain though, but that did not stop the water from going all over the washroom. Once we complained, the manager, Nathan did give us additional adjoining room so we could use the washroom there. However, he was quick to say that no one had complained before since they were upgraded for free. I really felt this said in poor taste. I don't feel that Platinum members should have been made to feel that the upgrade to a room that was not ready to be occupied is what we should settle for. I hope that my loyalty deserved the recognition that an upgrade is meant for. The door to the adjoining room would not open fully as the door would hit the light fixture and thus blocking to door to open fully and we would have to squeeze through. In the end, I don't feel the new renovations were of any benefit to us.
June 29, 2012