Rated 2 out of 5 by RonEllen1 Underwhelm
Driving into the hotel we saw that the self-park was closed so we were forced to Valet parking. After traveling all day, we attempted to check in early. Room not available and were given room options significantly less than the room option we paid for. Our fault for trying to check in early. Did not feel comfortable leaving our bag so went back to get the checked in car. 10-15 minute wait. Checked back in after our show and dinner-very smooth. In our room -blood was found in the bed. Which was replaced 15 minutes later. Kind of killed the moment. Black mold was found in the shower, not only at the edges but through out the face of most of the tiles. Waiting for our car again took 20 minutes or so. Three different employees asked us if we were being helped, which was nice, but three different cars came and went as we waited.
November 26, 2013
Rated 5 out of 5 by uamchris Wonderful hotel with one drawback.
Overall, the Westin Seattle is my favorite hotel in Seattle, unfortunately only about 5 of the 60 nights that I stayed at Starwood hotels in Seattle this year were spent at the Westin.
If I have friends visiting and I want them to wake up to the best views of Seattle, then the Westin is my go-to hotel, because it can't be beat in that category. The rooms are always clean, room service is delicious and super fast, and most everyone on staff there goes out of their way to ensure that you are happy.
The one drawback for me is the lack of SPG Platinum recognition. I have been an SPG Platinum member for five years, so by this point, I am usually upgraded automatically at most Starwood hotels, but that has never been the case at this hotel. When I have requested upgrades, it has been about 50/50 whether or not I received one and even this, it was usually to a room similar to what I paid for with a preferred view, but never to a suite. Since another Starwood hotel in Seattle offers me suite upgrades 90% of the time that I stay there, I usually stay at that location instead, even that I prefer the location & ambiance of the Westin.
Overall, I would say that the Westin is my favorite hotel in Seattle and I would recommend it to anyone who is visiting the city or is traveling alone, but if you are hoping for a Platinum upgrade, you should move on to the next place.
December 20, 2011
Rated 4 out of 5 by stg1 westin seattle
very central, good quality
December 1, 2014
Rated 5 out of 5 by Birthday50 Above and Beyond
I'm a Starwood Gold Member and I recently booked a room in Seattle at the Westin. We were visiting Seattle to celebrate my wife's birthday. When making the reservation, I requested an upgraded room and mentioned her birthday.
When we checked in, I was greeted by Adeline W. She was extremely welcoming and friendly. She greeted us and let us know they'd been expecting us. She asked about our plans for the evening and we stated that we had dinner reservations coming up in 15 minutes. Upon hearing that information, and knowing how busy the hotel was that evening, she personally escorted us to an employee elevator and took us straight up to our room so we'd not have to wait for an elevator. Once at the room, we were amazed at the accommodations. We were on the 45th floor with a spectacular view of Puget Sound.
Because of Adeline's hospitality and understanding of our personal need for urgency, she went our of her way to make sure we were taken care of.
You don't get a second chance for a first impression. Adeline made our first impression of the Westin Seattle an excellent one!
April 25, 2014
Rated 1 out of 5 by Zen2020 No Attention to Detail
I have stayed a multiple Westin and Starwood hotels and though the hotel looks great, the starwood members do not get the same high-touch treatment as in other hotels.
Placement of TV is awkward in the room. The hotel does not have a SPG lounge and this is not mentioned on their website.
The worst part about this hotel is their billing. Post your stay they add charges to our room for minibar usage. In this day and age, not many people use mini bars. They could at least give you an option to let them know that you do not want a minibar in the room. It is highly unprofessional of them to bill you for items you never consumed - that too after you have checked out. .
January 21, 2014
Rated 2 out of 5 by ssinhabc Not the best as other reviewers claim
I stayed last weekend where I booked 2 rooms. I got a room upgrade for one of them. We got a suite, which was really a bedroom, with a dining area and wet bar. Most suites have a living area which I would more prefer. The room was not completed with the new renovations. The sound system had not been installed. As well, they had not installed any glass doors for the shower. There was no tub, just this open space with a shower head next to the toilet. No one in the hotel knew why. The adjoining room had a similar set up. No tub, just an open space next to the toilet. They did have a shower curtain though, but that did not stop the water from going all over the washroom. Once we complained, the manager, Nathan did give us additional adjoining room so we could use the washroom there. However, he was quick to say that no one had complained before since they were upgraded for free. I really felt this said in poor taste. I don't feel that Platinum members should have been made to feel that the upgrade to a room that was not ready to be occupied is what we should settle for. I hope that my loyalty deserved the recognition that an upgrade is meant for. The door to the adjoining room would not open fully as the door would hit the light fixture and thus blocking to door to open fully and we would have to squeeze through. In the end, I don't feel the new renovations were of any benefit to us.
June 29, 2012
Rated 1 out of 5 by wolfson Poor customer service
I have stayed at this hotel a number of times, but after my last stay I will never be back. I happened to leave my travel router in my room, and only realized it a few weeks later when checking into another hotel. I called the Westin and was told they had found it when I checked out, but as a matter of policy they do not alert guests to left items. This policy was confirmed by the hotel manager. I had them ship it to me, at my own cost, and they shipped the package to me with my Credit Card Number exposed on the outside of the box. If a hotel cares this little for someone who stays 6+ times a year, stay away. The Sheraton nearby has much better service.
October 21, 2011
Rated 1 out of 5 by BSMSPEMBA The building literally creaks and groans
The building literally creaks and groans when the wind blows. The best way to describe it is as if you are on an old, wooden ship on choppy water. As the building (ship) sways, it makes noise. In addition, the windows rattle when the wind blows. The two were so loud and obtrusive, they kept me up for most of the night.
When I was checking out, another customer was complaining to the manager about the same issue. The manager's response was, that she was aware the issue. It is due to the way the building was designed and built.
I cannot stress this enough, there is no way I would ever stay at this hotel again. It was one of the worst nights sleep I ever had.
April 6, 2013
Rated 1 out of 5 by dk2013 very unsatisfied
I was expecting way more out of this hotel. This is the first hotel I have been to where I have to pay for a fridge to store my personal belongings. The beds where to small and they were uncomfortable. We had to go upstairs or down stairs to get ice due to our ice machine being broken on our floor. The night stand was too small for the lamp, alarm, and the phone. The bottom of the night stand was broken upon arrival. The plugs on the desk didn't work. The shower was so slipper which is a liability. There was no information in the room about the hotel amenities. For a hotel that was supposed to be a 4star hotel I was disappointed I have stayed at 2star hotels and had a much better experience.
May 1, 2013
Rated 2 out of 5 by Lee716 Check your hotel bill closely
I recently stayed at The Westin Seattle. My bill contained charges for candy, alcohol, and sparkling water I did not take from the Refreshment Center in my room. Will I stay at The Westin Seattle again? Absolutely not.
October 28, 2014
Rated 4 out of 5 by RLM400 Nice Hotel
The Westin Seattle is nice facility, clean and comfortable. The elevators were a challenge. I waited over 20 minutes for an elevator to stop on the floor. You could hear them go by but none would stop and the button was pushed. Finally took an elevator up and rode it up and then down.
Great location easy to get to the waterfront, convention center and even Seattle Center.
November 18, 2014
Rated 5 out of 5 by DTDMCrew Excellent family overnight getaway
Excellent view. Conviently located to downtown and transportation to Seattle Center.
April 10, 2013
Rated 5 out of 5 by walkabout A Sleep In Seattle
The Westin is in a great central downtown Seattle location, just a few blocks from Pike's Market Place, good restaurants and shopping. Ask for a room with a view of the Space Needle, a landmark view. While I was there, the Space Needle was lit up in purple for the Washington State Football game. Also, to get to the Space Needle, just hop on the monorail that runs directly in front of the hotel.
The hotel staff is friendly and went out of their way to make me feel like home and that they were glad I was a guest.
The breakfast buffet is great, loads of fresh fruit, bacon and fluffy eggs. Good price and fun restaurant staff, plus they don't rush you.
I've stayed here a few times before, and am always leave feeling satisfied and happy.
October 29, 2013
Rated 2 out of 5 by Xin222 Inconsistent Concierge Staff
I contacted the concierge 2 days before my arrival and have tasked Louis(?), one of the Concierge Staff, to provide a sample 1-day walking itinerary and information for traveling to near by National Parks. She informed me that she will not be working on the day of my arrival and will left the information to her team members before my arrival.
To my disappointment, there is nothing related to my request upon arrival. After spending 15 minutes checking various locations, her team member called her and been told that she will email the information to Concierge desk later.
I had very high expectation of SPG brand and found it impossible to believe that their staff would ignore/negligent on my request. Her incompetence not only wasted my time but also lost my confidence that their staff will attain to my needs.
I would like to recognize Ted from Concierge. He was able to listen to my requirement and helped me with the situation while we were waiting for Louis(?)'s email which is still MIA.
November 17, 2014
Rated 5 out of 5 by Header55 Best of the best!
I absolutely love this hotel & starwood property! The Westin Seattle staff is very friendly every time I've stayed and my SPG status is always recognized and I just feel so spoiled every stay. My last couple visits I've brought friends with me that have never stayed at the property and they have all been amazed at the comfort of the rooms and friendliness of staff. The Westin heavenly beds NEVER disappoint & Westin Seattle remains my #1 choice & I visit Seattle more often BECAUSE of the Westin.
March 13, 2013
Rated 4 out of 5 by AnnIM Good to Excellent Accommodations
Very nice room--comfortable, good use of space, and well maintained. Courteous staff, and meals at our meeting were tasty.
November 17, 2014
Rated 4 out of 5 by FourDivers Great location!
My son and I stayed here for just two nights while visiting friends in the Seattle area. They had recommended this hotel for its location and they were right. Convenient to Pike Place Market and the Monorail, not to mention the Convention Center, this hotel is one where you can park your car and essentially forget it as you won't be needing it while in Seattle. The rooms were clean and appeared to have been recently remodeled, too.
I would also like to give a special mention to Ted, the Concierge. One of the best I've come across in travels all around the world. He delivers great recommendations with just a touch of humor and trivia.
March 31, 2013
Rated 1 out of 5 by Marie1218 Guest Billing
Not only was I charged incorrectly for a bottle of water during my stay, but I contacted the guest billing department four times with absolutely no call back or email. When I called the billing department, there is no human being who answers the phone, and I had to go to the front desk to get a connection to a human being in the billing department. I am a gold SPG member, and I have never had so many problems including an incorrect bill and a non-responsive billing department.
March 20, 2014
Rated 4 out of 5 by Yoboman52 Great location, comfortable rooms.
Hotel is really at a perfect location with shopping, dining,and attractions just minutes away. Monorail to space needle and tram to Union Lake is within a block from the hotel. Hotel lacks dining choices but with so many options nearby, why pay for expensive hotel meals anyway? If stay is for only a few days, do NOT rent a car as parking is a hassle any place in town and expensive. Like the airlines, these hotels have found a gold mine charging for daily parking.
November 11, 2014
Rated 3 out of 5 by rabansal Nice Hotel. Goofed up at checkout and still not resolving the issue.
Its a nice hotel as expected from Westin. I have stayed in westin couple of times and was always impressed with the high standards. I am forced to write a negative review as they goofed up at checkout. I gave one card at check-in and at check-out gave another card and asked them to charge the card given at checkout. It seems that Westin charged both the cards and now I have been following the same up over mails and phone and am getting no response.
I would appreciate if someone from Westin tracks this and could have cared to get the same corrected. I am still following up and hope that will be able to get the same corrected soon.
February 12, 2012
Rated 3 out of 5 by Mikey32 First poor SPG experience
The hotel was under construction and I wasn't informed ahead of time. The pool and hot tub were not open. The Fitness Center was set up in a conference room. Every floor below the SPG preferred floor was closed for construction, so why I was charged extra for preferred floor escapes me. When we checked in, there was an almost fully consumed bottle of wine in our mini-bar and there was still blue painters tape in various places around our room. When I went to complain to the front desk about our room, I had the staff member argue with me about whether or not I was an SPG member and try to tell me that booking through Expedia or Orbitz meant I did not keep my SPG status, but I had booked my room directly through spg.com. This is the first time I have ever been disappointed with a Starwood hotel. It will be a while before I consider returning to this property.
December 20, 2011
Rated 5 out of 5 by marinbear As I always expect from the Westsin excellent, but need a small technical update
As usual I very much enjoyed my stay and felt very comfortable and well taken care of. However, I feel that is time for the hotel to offer free wifi and update the electronic devices in the rooms to have Ipod docks available for guests. This is something that is popping up more regularly in other hotels. I must admit that I almost did not stay this time because I was looking for free wifi in the room..
May 6, 2014
Rated 5 out of 5 by Izabela Highly recommended
I love Westin Seattle. It was our first time in that hotel and it was love "at first stay". I have nothing but great things to say about the friendliness of the staff as well as the comfort of the room.
We were staying extra 2 nights in Seattle after West Coast cruise and that was a great way to end our vacation.
Thank you Westin for being such a great Host. I am looking forward to come visit again.
May 20, 2013
Rated 5 out of 5 by Mommymagpie Great Place for a family to stay
I spent three days in Seattle over Spring Break with my two children, I choose the Westin for its location which couldn't have been any better. Just across from the Monorail and a short walk to Pike Place. Check in went smooth, very friendly staff, offered us free wifi in the room for being SPG members. Also gave us complimentary late check out when she heard our train was leaving so late in the day. The pool was the real selling feature, the kids loved it! The gym is clean and has every thing you need for a workout. The beds and bedding were amazing, everything was spotless. I will stay at the Westin again and again.
March 27, 2014
Rated 5 out of 5 by Steverino Birthday Gift
I would like to thank the Seattle Westin for arranging a perfect stay for our son and daughter-in-law who were celebrating a birthday weekend. Camilla did an awesome job of of coordinating with me and doing everything possible to accommodate my requests to make their stay special.
They said the view from their Grandview room was the best they've had from any hotel.
April 15, 2013
Rated 2 out of 5 by Mark Hotel Needs Improvments
The rooms need upgrades consistent with other Westins - current floor and wall coverings, current colours, more accessible electrical outlets close to beds etc. Needs better restaurants, better lounge and more attentive staff.
November 12, 2014
Rated 5 out of 5 by georgetown Westin Downtown Seattle Great
Check in and arrival was swift and easy and we paid extra to upgrade to a suite. Wonderful, we did have a issue with the numben of beds, which was quickly resolved by the manager. The hotel decor has been modernized, but if you know the hotel it is circular, an older design, but stunning views of the Lake Union and the City of Seattle.
April 18, 2013
Rated 4 out of 5 by 6inabox Problems
Every year we come here for our Anniversary. Every year we have some kind of problem. This year our card was charged twice, which was later fixed. I felt this year the Hotel seemed dirty and a little old for the price. I've always known the Westin as an upscale hotel. I even heard a couple comment on that too.
November 30, 2011
Rated 5 out of 5 by Juan1221 Great experience
The staff was extremely polite and helpful from minute I checked in. They happily moved my room to one with a better view of the Seattle Sound at check in. Also the restaurants they recommended were both excellent. The room was very comfortable and clean when I arrived. I would highly recommend this hotel.
October 28, 2013
Rated 4 out of 5 by specky45 hotel is very nice but.....
i enjoyed my stay at the westin untill the busy hours of use for the elavators,this being said my wife and i were awoken several times to a metalic/grinding noise repeatedly in the early a.m.my room was 3842 and my stay was 3/10-3/11 i mentioned this to front desk but was sorta "blown-off" about it .
March 12, 2013