Rated 5 out of 5 by kentyan This hotel shows hospitality
What I had left in the room during the last stay was placed on the desk when I checked in this time.
November 12, 2015
Rated 5 out of 5 by macha satisfied
I visited here for the first time.
Service is very good.
I had very happy time. so good!
October 24, 2015
Rated 5 out of 5 by Masakage It is my favorite place
Although English is not good, because the Westin Osaka is really like, you mentioned your impressions.
Especially traditional Bar gives us the time of rest to me.
Also to customers in my business, I'm always introduced.
It will continue to be loved Westin Osaka now.
September 7, 2015
Rated 4 out of 5 by Spb2nyc Close to main train station
(use underground tunnel near "waterfront" mall).
Very good hotel with helpful staff and great lounge.
June 12, 2015
Rated 5 out of 5 by JayJaySt Great in All Aspects
It's one of favourite place to stay in Osaka aside from another SPG peer hotels.
The level of service provided, sincerity, and comfort were always there. Location also very close to Umeda Station, nearby there's Yodobashi camera building for electronic goods shopping and around the corner there is JR Osaka and so many place to try the local delicacies.
Definitely will be back very soon to Westin Osaka for the Kansai hospitality!
April 23, 2015
Rated 4 out of 5 by jdmsilver A solid international SPG hotel
For those taking trains, this is a very convenient hotel, located a 10min walk from Osaka station while also offering shuttle bus service to and from the station as well. Osaka station is one station south of Shin-Osaka and can be reached easily on the JR Kyoto line in about 5 minutes.
The station complex is immense and spills into the adjacent high rises which house more shopping and food. You will be overwhelmed by the amount of food and high end shopping available to you within a 10 minute walk of the hotel.
The hotel itself is very clean and goes for an elegant European style. The staff is extremely attentive and seems to be tripping over each other to assist you. When I checked in I had one person lead me to the front desk while another followed, so I had 3 people surrounding me at check-in! Very VIP.
The SPG lounge is a little small, which means it does get crowded at busy times for breakfast or evening cocktails. Again the service is attentive and they are very apologetic if you have to wait to be seated. The selection is standard for breakfast in SPG lounges in Asia and the evening happy hour was nice as well.
As this is the only SPG hotel in Osaka, it has the monopoly on loyal guests and I feel they do their best to put their best foot forward. I do think their rate is a little steep, but the location is prime and the service attentive.
April 15, 2015
Rated 4 out of 5 by Coxy Excellent Service
The hotel whilst looking a little dated is a prime hotel to stay at if you intend to sightsee in the west of Japan. The nearest station, Osaka, is only one station from Shin-Osaka.
The service provided by the staff is excellent across all levels and can't be faulted. The beds are comfortable and bathrooms well appointed. The lounge breakfast whilst small filled my needs.
March 17, 2015
Rated 5 out of 5 by MarcoChang Excellent Service
Clean and comfortable. Responsive and friendly staff.
November 21, 2014
Rated 5 out of 5 by Miyuki Miyuki Ewens
Westin Osaka is one of the best hotels we have stayed in recent years. Not right next to Osaka Station like some other hotels, however there is a shuttle bus for easy access, and surrounded by garden and park, which we found great. Our room had great view of Osaka city, and the room was clean and nicely decorated. Staff was very polite too. We will definitely stay again when we are in Osaka next time.
October 22, 2014
Rated 3 out of 5 by kansaiguy Astonishing Executive Club
The hotel itself is good. The neighbourhood is improving with new trendy cafes. Upgrades are rare. The biggest downside is the astonishing executive club policy. The "happy hour" is literally one hour and includes 1 beverage with the rest being billed. I've never seen a club level lounge with such a stingy or limited policy. Clearly a management decision as the staff were friendly and well prepared.
October 17, 2014
Rated 2 out of 5 by Steven222 Worst Services in SPG hotels
If you don't speak Japanese, DO NOT stay in this hotel. The front desk has zero English skill. And the worse thing is the staff can't even do a simple maths. I feel very disappointed and unhappy that the hotel manager didn't threat the customers as he should be and didn't trust the customer. i will never stay in this poor hotel again.
September 7, 2014
Rated 4 out of 5 by TGJ123 Excellent staff
The staff at the Westin Osaka was the most helpful and respectful staff at any hotel I have stayed at. The concierge was extremely helpful in acquiring sumo tickets for myself and my colleague, and was most helpful getting us directions and train information to view the match.
July 18, 2014
Rated 4 out of 5 by 55Masa Warm welcome hotel
Westin Osaka great experience starts from warm and friendly welcome by well educated bell service staff. Great treatment to SPG loyal clients.
July 16, 2014
Rated 4 out of 5 by kansaiguy Good, almost great hotel
I stay in Osaka hotels often and stay here five or six times a year. The rooms are nice, the location is good for doing work on site. Plan on taking the bus to the station or using taxis but the fare is cheap. Platinum upgrades are hit and miss here but the suites are quite nice when you get the upgrade. The two things I would change are free access to the gym for platinum members and including the breakfast for platinum members. You can pay a small upcharge to enjoy the full breakfast but the experience would be much better if it was included as a benefit as in other spy properties.
July 10, 2014
Rated 3 out of 5 by NekoRun Can do better
Staff are generally nice but English needs improvement. Their improficiency in English may cause mis-understanding. Ladies Floor is nice with facilities specially designed for ladies, but no in-room safe and iPhone dock provided. Location is a bit inconvenient with the shuttle bus stops running at 10 pm.
July 8, 2014
Rated 5 out of 5 by CameronH54 Westin Osaka
Great Hotel in a very convenient part of Osaka
July 3, 2014
Rated 3 out of 5 by chang1180 major issues
1. No Wi-Fi in the guest room. this is big issue with lots people using iPad or ultra notebooks. It caused me lots of issues.
2. No kids allowed in swimming pools. My son is 13 year old and swimming champion. Not allowing him to the pool caused big issues in our stay, because this trip is family vacation.
3. Worst of all, Westin should make the above issues clearly in its website. Then, we can decide to use other hotels.
July 2, 2014
Rated 4 out of 5 by lulu1359 Comfortable stay
A 15 minutes walk from the JR Osaka station. There is a shuttle bus between the station and the hotel but it is walkable. A bit far from the main shopping and restaurant area, though. Room was spacious and comfortable but a bit old. Overall a very comfortable stay.
June 11, 2014
Rated 4 out of 5 by lcpteck Though aged still alright except for the water
Reaching the hotel via a Toyota Crown MK Taxi (which was very comfortable I might add), I was promptly escorted to the frontdesk. There was a short queue and was attended to after a short wait. A staff took my luggage and escorted me up to my room after checking-in.
The room 1414 was a Deluxe King with a very classic look. The decor and fixtures does show the age of the hotel. Due to the layout of the room, the armchair and ottoman was placed very close to the TV. The closet was able to hold my medium sized luggage and even if it didn't, there were available space near the window as well. Very nice king sized bed which I slept really well. Bathroom was nice and spacious as well with the Bath and wash basin in separate rooms. As a previous reviewer mentioned, the water felt slimy on your skin due to their filtration system. As I have never experienced this feeling before it did bother me every time I shower or wash my hands.
My rate came with breakfast and I thought it had a nice variety with a bit of everything. I tried a session of their in-room massage at night as advertised and was very professionally done with a back and neck massage. There are 2 free bottles of water available per day and if you need more it's chargeable unfortunately...
Location of the hotel is close to the JR Osaka station and the subway with a bit of a walk. If however you're just lazy you could always take their regularly scheduled full sized shuttle bus to the JR Osaka station. The Umeda Sky Tower is also right next door for views of the city best seen at nite. There is also a limousine bus that leaves the hotel to the Kansai International Airport (KIX) at certain times of the day and I arranged and booked that through the concierge which was convenient.
Staff was friendly all around and it appears only the frontdesk and concierge had proficient english skills. I'm not sure I would stay here again due to the water filtration system among other things but if you can look pass that, the convenience provided by the complimentary shuttle bus to the JR/Subway and the airport limousine bus service makes it a viable hotel to stay in.
June 7, 2014
Rated 2 out of 5 by John61 too hungry to make money
We do not feel relax in this hotel.
I feel this hotel try every directions to make extra money from customer.
June 2, 2014
Rated 2 out of 5 by KFS67 Very disappointed, does not meet Westin standards
While the location is quite good, central near the Osaka station, and the room was quite ok, everything else was a disappointment. While I think the staff is trying to be accommodating, and are nice, their English is quite poor, and they have no empowerment to make sure guests are satisfied. As a Platinum member, or any guest for that matter at a Westin, should be expected that management/staff try to make them feel welcome and go out of their way to at least meet a guests expectation.
But everything about the hotel "screams; of greed;
Management doesn't care, don't want to make you feel welcome, or ensure that you are satisfied, even for the smallest issues, such as an extra 30-60 minute later check out. Simple Answer, NO SORRY EXTRA CHARGE.
The menu, which is a set menu, with a cold buffet combined with a meal from menu, in the restaurant is extremely confusing; shows a Buffet price, but everything seems to be extra charges; soup at buffet extra, if you want a sauce with your meal there is a upgrade charge, most of the main courses carry a added charge...even though it is a set menu. So what at first glance looks as a reasonable set menu price will be extremely expensive at the end.
The lounge is ok, the breakfast is simple but fine. But, if you want to upgrade to a more complete buffet breakfast, there is an extra charge.
the fitness center is a disappointment, with old equipment. At Westin who prides it self with healthiness and fitness, one expects a nice fitness center with modern equipment.
However, I can accept all the nuisances and disappointments, EXCEPT for the careless and inconsiderate attitude of management!
Will not visit this hotel again!
April 30, 2014
Rated 4 out of 5 by mrfat A little bit old, but still good
The facilities in hotels are a little bit old, but ppl are nice and the bed is great. Also, very close to the station.
April 28, 2014
Rated 4 out of 5 by Derek1980 Great staff, amenities, location acceptable
Not much in the near vicinity, but complimentary shuttle to Osaka station where it is easily connected to everywhere else.
Lack priority checkIn counter for Gold or Platinum members though, and no participation in the Green Choice program.
Amenities are acceptable with everything well-stocked. But the most impressive is their attention to details, especially Naka who served us in the Executive Lounge. She was warm, hospitable and remembered all our usual drink requests during evening cocktail hours.
Surprisingly she was still on shift the next morning and greeted us by our names.
Another staff worth mentioning is Eri from reservations who helped ensured our stay was well taken care of.
But sadly, their breakfast selection was quite disappointing. Running out of donuts led to the staff "cutting" donuts into halves and displaying them.
Lack of yoghurt, or even the basic cut fruits or even Japanese selection. Choosing to dine at the restaurant meant an additional payment which seemed quite unheard of.
March 10, 2014
Rated 5 out of 5 by Sabaai Most relaxing hotel stay recently
Each staff was excellent, trying to go an extra mile to meet my needs. They were warm and professional. What more should we expect.
The night view of the city from the executive lounge was fantastic and it had a decent selection of appetizers and beverages.
The room and hotel facilities were well maintained.
Good Platinum recognition.
If I were to make just one request, it would be more electric sockets around the writing desk to meet the needs of modern travelers.
And the door of the room was slightly noisy when other guests opened/closed their doors. Air pressure?
I used to stay nearly 10 years ago but had stopped for some reasons I had to even refer to Starwood customer service.
But I was pleasantly surprised this time over the changes that had taken place.
I'm glad I chose to go back after all these years.
February 24, 2014
Rated 4 out of 5 by Ashley90 Nice hotel
Friendly staff, good central location,excellent facilities . Rooms well equipped. and I want to say thanks to who be concerned with concierge. I was asking about USJ tickets in advance before check in, I just want to know how can i get a tickets, but he did willing to do make a reserve and pick up that for us.
I didn't expect anything for that kind of service. that's why i felt satisfaction about his service! ! and all staff always being smiling with recognition about guest. even I don't need to let them know about my room number. anyway, It was pretty good hotel. Many thanks!
January 29, 2014
Rated 4 out of 5 by Joeyliu123 very good services
very good services, and room size. just a bit distance from the station/
October 30, 2013
Rated 4 out of 5 by cucu1965 Good standard hotel
The Westin Osaka offers a good standard, starting from the spacious lobby and the restaurant on the ground floor, to the large rooms, to the executive lounge, to (particularly appreciated) the courtesy and efficiency of the staff. As platinum guests we received an upgrade to a suite with a nice city view.
June 7, 2013
Rated 4 out of 5 by wpin My 2nd home
Stayed in the hotel on an average of 7 days per month for pretty much the whole of 2010.
The most amazing thing is the room - super spacious! ... 2 super single size bed in every room with plenty of room space still to spare.
Very professional, polite & courteous staffs - however, the English proficiency of some staffs are still lacking. Regardless, they will always try their very best to assist you.
As a platinum member, you get a fair number of benefits
- complimentary access to the executive lounge, which is really nice but the choices of food & drinks is limited.
- complimentary internet access
However, the fitness centre & swimming pool are not complimentary - probably because they are managed by an external party (I think).
December 6, 2011
Rated 4 out of 5 by LandedSPG Not the best WESTIN in Japan, not the worst hotel either.
I've stayed here two separate occasions for 1 night in 2008 and 2010. So it was not an extended stay nor was it repetitive. There is a reason for that. Keep that in mind as you read the review.
I have however stayed at the other 2 Westin hotels in Japan over 50 nights combined. So I will be comparing this review to their standards. Which is kind of interesting because the Westin Kyoto is cat 4 and the Westin Tokyo is a cat 6 so I went to this hotel with an expectation of it being similar or better than the Westin Kyoto since this is a much newer hotel at the same category. However that was not the case.
Is this an acceptable hotel? Yes it is. No question about it. Clean room, very good Platinum recognition, fantastic lounge with self serve bar! Expect not to be short changed with the amenities, there are plenty for both Plats and all guests alike. However, do they go that extra mile? No. Does the front dest staff speak well enough English to even understand what your concern is? Not at the two times I was there.
I booked online for my first stay at SPG.com and their single and double occupancy came up as the same price so I booked double as I often do. When I arrived and they asked how many people I said 1, so they insisted that a) they have to downgrade my room to a regular room, even though I was a PLAT and b) I have to pay an extra fee now because that web price was no longer available. It clearly made no sense so I had to get SPG on the line and have them clear it up. At the end I was given my original package but it took a good 1 hour of back and forth.
On my second visit I was not upgraded at all and the lounge was closed for maintenance but they offered no alternative to that. Most properties offer PLATs something when their lounge is closed; points, free drinks at the bar, whatever. But the Westin Osaka just give me an apology. Oh well, I took my business 10 minutes away to the Sheraton Osaka and there is always the Westin Kyoto 40 minutes away! If you want to spend a little cash you now have the St. Regis Osaka that just opened up there too! So lots of options!
Is this a good hotel, yes, so I recommend it. But they just rubbed me the wrong way on both occasions.
The Westin Osaka met the standards of a category 4 hotel at best but compared to the other Westin hotels in Japan, it's clearly inferior.
November 17, 2011
Rated 5 out of 5 by mike888 LOVE this hotel!
Other than being in a great location for tons of things that Osaka has to offer...some of our fondest memories in Japan occurred within the Westin Osaka. We had a great meal prepared in front of us at Hanano. To this day, I've never had a better cocktail or better service at a bar than at The Blue Bar. If I go back that woman will hopefully still be there...she was a drink magician...really puts on a show. She looks like a bird flapping her wings while mixing the cocktails. Weird but amazing drinks!! Worth the price of admission...check it out!
November 8, 2011