Rated 5 out of 5 by yogaruan 合格的酒店
Rated 5 out of 5 by CChester 舒適的住宿與絕佳的景觀展望 !!
Rated 5 out of 5 by Sabaai Most relaxing hotel stay recently
Each staff was excellent, trying to go an extra mile to meet my needs. They were warm and professional. What more should we expect.
The night view of the city from the executive lounge was fantastic and it had a decent selection of appetizers and beverages.
The room and hotel facilities were well maintained.
Good Platinum recognition.
If I were to make just one request, it would be more electric sockets around the writing desk to meet the needs of modern travelers.
And the door of the room was slightly noisy when other guests opened/closed their doors. Air pressure?
I used to stay nearly 10 years ago but had stopped for some reasons I had to even refer to Starwood customer service.
But I was pleasantly surprised this time over the changes that had taken place.
I'm glad I chose to go back after all these years.
Rated 5 out of 5 by mike888 LOVE this hotel!
Other than being in a great location for tons of things that Osaka has to offer...some of our fondest memories in Japan occurred within the Westin Osaka. We had a great meal prepared in front of us at Hanano. To this day, I've never had a better cocktail or better service at a bar than at The Blue Bar. If I go back that woman will hopefully still be there...she was a drink magician...really puts on a show. She looks like a bird flapping her wings while mixing the cocktails. Weird but amazing drinks!! Worth the price of admission...check it out!
Rated 4 out of 5 by Derek1980 Great staff, amenities, location acceptable
Not much in the near vicinity, but complimentary shuttle to Osaka station where it is easily connected to everywhere else.
Lack priority checkIn counter for Gold or Platinum members though, and no participation in the Green Choice program.
Amenities are acceptable with everything well-stocked. But the most impressive is their attention to details, especially Naka who served us in the Executive Lounge. She was warm, hospitable and remembered all our usual drink requests during evening cocktail hours.
Surprisingly she was still on shift the next morning and greeted us by our names.
Another staff worth mentioning is Eri from reservations who helped ensured our stay was well taken care of.
But sadly, their breakfast selection was quite disappointing. Running out of donuts led to the staff "cutting" donuts into halves and displaying them.
Lack of yoghurt, or even the basic cut fruits or even Japanese selection. Choosing to dine at the restaurant meant an additional payment which seemed quite unheard of.
Rated 4 out of 5 by Ashley90 Nice hotel
Friendly staff, good central location,excellent facilities . Rooms well equipped. and I want to say thanks to who be concerned with concierge. I was asking about USJ tickets in advance before check in, I just want to know how can i get a tickets, but he did willing to do make a reserve and pick up that for us.
I didn't expect anything for that kind of service. that's why i felt satisfaction about his service! ! and all staff always being smiling with recognition about guest. even I don't need to let them know about my room number. anyway, It was pretty good hotel. Many thanks!
Rated 4 out of 5 by Joeyliu123 very good services
very good services, and room size. just a bit distance from the station/
Rated 4 out of 5 by cucu1965 Good standard hotel
The Westin Osaka offers a good standard, starting from the spacious lobby and the restaurant on the ground floor, to the large rooms, to the executive lounge, to (particularly appreciated) the courtesy and efficiency of the staff. As platinum guests we received an upgrade to a suite with a nice city view.