Rated 5 out of 5 by Teach1 Best place to stay in Tokyo
Superb as always! I visit Tokyo several times each year...and the Westin is the only place i would stay
August 11, 2014
Rated 5 out of 5 by LondonFamily Hotel met our expectations
Great rooms, excellent service and good food.
Location is a bit of an issue for tourism as far from many sites.
Unclear why wi-fi is free in the lobby but not in the rooms
August 11, 2014
Rated 5 out of 5 by usapoe An awesome Westin experience
This is the best Westin hotel of any I've stayed at around the world. Staff is top shelf, lounge service is great quality and the rooms are extremely well kept and serviced. Not a thing to criticize.
August 10, 2014
Rated 5 out of 5 by Bert59 Five Star Hotel in Ebisu
The Westin in Ebisu is a five star hotel. I had a large room on an Executive Club level floor. The bed was very comfortable. The Executive Club room is a nice oasis, with a good selection of complimentary appetizers and beverages during happy hour. The hotels in the restaurants are excellent and the staff is very courteous and helpful.
August 9, 2014
Rated 5 out of 5 by itchyfeet A great hotel for Tokyo
The Westin is so much more superior to the Sheraton in Tokyo there is no comparison. In addition to better food and facilities in general, the fact that the Tokyo Westin has access to a full service health club next door with lap pool, exercise classes, spa and massage makes it unbeatable. Highly recommended as the SPG choice hotel in Tokyo.
August 8, 2014
Rated 3 out of 5 by SFLA noisy room...non-reposnsive staff
After two attempts to change to a quiet room, I lost six nights of decent sleep. Additionally, the bed in the room was NOT a heavenly bed, as advertised/promised. It was hard as rock and not suitable for proper sleeping. I would NOT recommend this SPG property unless they change at the front desk with regard to simple requests. I would like to request a refund.
July 12, 2014
Rated 5 out of 5 by wandjoy Great hotel
nice, spacious rooms, very comfortable. Common areas are excellent.
August 8, 2014
Rated 3 out of 5 by elcaiman12 The service at this hotel has been declining!
Staff responsiveness is down
Seems like the management is costing cost
July 13, 2014
Rated 5 out of 5 by yen5 This hotel is great
The staff were very accomodating and presents in a professional manner. The hotel is clean, food is great. I love to watch news and TV movies. I wish that there were more channels we could watch. Tokyo is a big city so I did expect a bit more. This is an area that needs to be looked at. More channels to choose. Otherwise it was great STAY. My family enjoyed .
August 6, 2014
Rated 2 out of 5 by SEB30 Just a pretty hotel and that's about it.
Nice attractive property to look at but don't expect much platinum recognition. No recognition at check in or upgrade offer. Couldn't even get a room with a city view. Staff could hardly speak English. No response from front desk manager on room issues. Not a good first impression for SPG properties in Tokyo.
September 13, 2012
Rated 5 out of 5 by Navid convenient Location
convenient Location, near key areas of town.
August 3, 2014
Rated 2 out of 5 by Pab31 Good hotel, but needs to improve
Coming to Japan for my honeymoon, Tokyo was my first stop. The hotel certainly doesn't give you the wow effect, but I liked the overall design, not too modern, classy even. Fairly distant to Ebisu train station/subway - easily a 10-15 minute walk going up and down. Breakfast is amazing, totally worth it. Rooms were comfortable, however I had a note in my reservation asking for a early check-in. Our suite wasn't ready and ended up in a regular room. No big deal, if not by the fact we had to change rooms 3 times in a 4 nights stay. Not-upgraded, upgraded to a suite, downgraded to a regular room. Considering I had to pack and repack, that ruined my stay in a way.
August 13, 2013
Rated 4 out of 5 by Yiching Nice hotel
Westin Tokyo met my expectation. The room is a little old, though. But the size of the room was a pleasant surprise. Though the location is a little far from the Metro station, the environment is good. The staff's attitude was the biggest disappointment of my stay.
July 30, 2014
Rated 5 out of 5 by AZDavid Nice 4-night stay
Beautiful well-maintained hotel with impressive lobby and room finishes. We very much appreciated being upgraded to a special SPG floor with upgraded room. A long drive from Narita Airport but conveniently located near many tourist areas. Helpful, pleasant staff throughout hotel. Unfortunately, the bed was too firm for our liking which was surprising because most Westin's have very comfy beds. This is an important issue for us because of a bad back. However, the breakfast buffet offered a fabulous variety of tasty foods. However, there was often a 20-30 minute wait to be seated. On our last day, we noticed they started using a nearby area to accommodate more people. They'll need to expand breakfast hours or be sure to use nearby overflow area to reduce wait times. It would also be helpful if they could give people a choice of softer, pillow top beds. The hotel would move from a 8.5 to a 9.5 if they could make these adjustments.
July 27, 2014
Rated 1 out of 5 by Gullan Very disappointed
• The rooms were not ready when we arrived 5 p.m.
• The breakfast restaurant was always “full” you had to wait a queue although there was a lot of empty tables
• You had to wait for your coffee or tea for about 10-15 minutes
• The staff was not effective at all
• The club executive room had very little to eat and drink and the snacks was always out and after 8 pm everything was picked away
• They had a big problem with English
• They debit your credit card with fantasy sums when you have checked out and gone home and blame error in there system, I say no more….
April 24, 2014
Rated 5 out of 5 by LandedSPG BEST SPG hotel in Tokyo
This is a fairly expensive hotel compared to other SPG alternatives in Tokyo, however it is easily one of the best hotels under the SPG banner in all of Asia.
The service is fantastic and the food is even better. I have always been upgraded to a suite with only 2 exceptions in over 20 stays in the past 3 years.
It also features one of the best serviced Platinum lounges I've ever visited. The only downside to it is that it can get pretty busy on any given night.
However, although the location is great, it is about a mile walk to the nearest JR station which makes train/subway travel a little inconvenient. It's too short to take a taxi and just too far for a comfortable walk.
All other aspects of the hotel meet or exceed the Category 6 expectations.
October 28, 2011
Rated 5 out of 5 by Jcd41 My son called it lavish, I called it awesome
If you're looking for hotel in Tokyo, this place just might fit the bill. Although it is a 10 to 15 minute walk to the closest train station, 100% of this can be walked in a covered walkway when it rains… which is what exactly we needed on our trip.
The check-in process was flawless, and the hotel's lobby was impressive to say the least. We stayed one night, and traveled the next day and night, then staying two nights later in this same hotel. The Westin Tokyo kept some of our bags for us, gave us umbrellas, and when we returned to the Westin Tokyo two days later, our bags were already in the room that they had given us. I would absolutely stay in this hotel again.
June 9, 2014
Rated 5 out of 5 by Robs888 Tokyo Westin
This is an excellent hotel. The staff is amazing in their attentiveness and desire to serve. I will look forward to staying here again on my next trip to Tokyo.
July 24, 2014
Rated 3 out of 5 by Sakra Front Desk employees are not knowledgeable
I stayed on 8/31 to 9/2. As I check in at the front desk, a man was helping me, I asked information about 2 things: 1. I need timetable for Narita Express to go to airport, he gave me the time table but I couldn't find the right time that match my flight, he suggested me to take taxi to the airport, after I am settled with my room, I went back to the front desk to book for airport taxi, this time was a lady helping me, she told me that the time table I got was not current anymore 2008 version, so she has to print out the current one for me, I hate to got wrong information on the first place, but glad it fixed and I found the match Narita Express time with my flight., My 2nd. question was. when & how to visit Tsukiji market for fish's auction, this is my MAIN reason in visiting Tokyo, he told me to leave hotel the next day at very early morning at 4am. When I went back to the front desk to book for an early morning taxi for Tsukiji and this time was a different lady helping me, I asked the same question, she suggested me to leave the hotel even earlier at 3:30 am by taxi and gave me the form to give it to taxi driver. The next day, I woke up early at 2:30 am with my son and took a taxi at 3:30am and show the taxi driver the form I got from front desk, he looked confused, he drove and stopped back at the hotel and talked to the hotel bell man, he told us that Tsukiji market was closed for auction on Sunday! This is awfull, how could so many front desks employee that were helping me with so many wrong informations??? Very un-acceptable for Westin Hotel Standard And it is NOT FUN at all to woke up that early with so much hope to see the auction and found out it closed. I hope other guests do not have the same experience with me. I could recommend other to stay at this hotel for the excellent room condition only.
September 16, 2013
Rated 4 out of 5 by worktravel512 Comfortable hotel, gym needs work
The hotel was clean and comfortable and staff were responsive. The workout facilities could be more extensive---a bit crowded and not that much variety.
July 22, 2014
Rated 4 out of 5 by JOE1105 waiting time for breakfast
due to sunday morning,we must
wait for breakfast,
but buffe was tasted very good
except coffee , it was not strong.
washlet toilet is necessary.
July 21, 2014
Rated 3 out of 5 by KFS67 Good location and good service
Very nice hotel and good service, but the hotel has some serious short comings.
Unless "heavenly beds" differ in Japan, this hotel does not have the heavenly beds which one has come to expect at Westin. Beds are hard like rocks and made it impossible to get a good nights sleep, and when I complained, all i got was "sorry, sorry" and as if noone understood.
The breakfast buffet is great, but the evening snacks in the lounge leave a lot to be desired. The gym is small and no change room or sauna etc.
October 16, 2013
Rated 4 out of 5 by Jules1169 This hotel has one of the most comfortable beds !
I've stayed in Westin's around the world and love the heavenly bed in Tokyo. It surpasses many of the other locations.
The staff is courteous and happy to help and it made my first visit to Tokyo quite enjoyable!
July 19, 2014
Rated 3 out of 5 by RG2013 Unattentive Service
Inspite of my reservation through the front desk for the Chinese restaurant, no one acknowledge the platinum status with a free drink (an SPG Benefit advertised globally) when I got there. In addition, although the waiters acknowledged you when you call, they take their time to ask what you need. When they finally know what you need, the service was so slow. A glass of wine does not need to be cooked so should be easily served. And by the way, the restaurant was empty!!!!
I will come back to the hotel but never to the over-priced Chinese restaurant with miisaligned service compared to the price!
August 21, 2013
Rated 5 out of 5 by LenL Westin Tokyo Review
Well managed hotel with excellent service and comfortable and quiet rooms.
July 17, 2014
Rated 5 out of 5 by Steven32 A great stay
Stayed one night for business meetings and was deeply impressed by how the hotel took care of me.
As a loyal SPG member and savvy traveller, I would rate this in the top 3 of my experiences.
May 18, 2014
Rated 5 out of 5 by MP2014 Great features and staff
Very responsive team. Breakfast buffet had everything one could want, and the access to the gym in the adjacent building was fantastic and convenient.
July 16, 2014
Rated 5 out of 5 by Japantravel Great Hotel!
We stayed in this hotel during our last trip to Tokyo. We have stayed in many hotels in Tokyo and this is one of the best! Fantastic service, I am a gold member and we really appreciated being moved to an upgraded room. The location is great for tourists....very near Ebisu Beer factory which was fun to visit. Also, great restaurants nearby with world class views of the city. The only drawback is it was quite a long walk from the subway station. Other than that it was really the perfect place to stay in Tokyo. Job well done Tokyo Westin....we will be back for certain!
February 28, 2012
Rated 5 out of 5 by billg64 one great stay
Excellent on all counts.
Staff helpful and very accessabile
July 14, 2014
Rated 5 out of 5 by TokyoVisit2014 Tokyo Westin
Westin luxury with great access to Tokyo.
July 13, 2014