Rated 5 out of 5 by VHL101 Terrific staff extended good hospitality
Prior to my arrival, I contacted the hotel to inquire about transportation's options to the facility, and I received prompt response with good suggestions, which made my journey from Narita to the facility worry-free! At check-in, the front desk was helpful and friendly, which set the tone for my stay there. The hotel was nicely maintained and the room was comfortable and spacious, with wonderful small touches like having a Nespresso's machine in the room to make myself coffee in the morning and bone china for cups and saucers...I wish all the U.S.'s hotels has bidet toilet in their room...so much more civilized. I only stayed two nights and wished I had more time there, and the opportunity to use more of their services at the hotel. However, since the hotel was close to the train station, we spent most of our time out and about to explore the city, not the fault of the hotel. My only suggestion to Westin Tokyo is to provide incentives for the guests to stay at the facility and try out their services, like paid for a breakfast and get second one 50% or buy one drink during happy hours and get the second one free...I definitely will stay here again when visiting Tokyo without any hesitation, and I suggest you too give it a try. It is definitely better than the majority of the Westin in the States.
April 20, 2016
Rated 5 out of 5 by vmm28 to me, the best place in Tokyo
The receptionist, the whole staff around the hotel and the waiters in the restaurants, even the quality of the food.
I've been there many times and each time I like it more.
The mall outside is a great place for a walk before going to bed.
I never found any problem.
April 12, 2016
Rated 3 out of 5 by MKhoo Bad service Poor FnB
I have booked altogether 24 rooms for. 3 rooms x 9 days, but there was nothing special despite spending 1.1 million Yen.
No Welcome message mp fruits, no nothing.except plain ordinary.
Buffet has no fruits, only sweet deserts.
It does not cater for elderly clients who most probably have Diabetes.
Choice of vegetables limited.
Service was bad....needed to ask for every glass of water. and top up.
Bread was slow in coming.
Calls for waiter were ignored.... they just walked straight on, looking ahead, without looking at us.
Everyone was so busy, walking up and down, lots of walking by staff, but unfulfilling guests requests.
There was no attention response expected of a 5 star hotel.
A la carte food was OK, but I had to return a very tough leather steak.
It came back much improved.
Note that my reservation was not traceable despite calling SPG directly when making the booking 11/2 months ago.
They found all 3 rooms after 15 minutes. ??? How come??
I expected them to Welcome me at Reception.
BTW this is the second time that my reservation at this Hotel was found only after tremendous difficulty by Counter staff.
The overall Guest experience must be reviewed and improved.
I only use this Hotel because of the Yebisu environment.
Dr M Khoo
April 10, 2016
Rated 5 out of 5 by atshaali Beautiful hotel
This Hotel is located in Ebisu which is 1 train stop away to Shibuya.. It is very convenient. The Ebisu JR station is about 8-10 minutes walk but you went through stores and walkaway so you barely realise it took that long.
The Hotel is very beautiful. The lobby is very nice and grand. We booked the room with the lounge privileged. The room is big even for regular standard not only Japanese standard. The bathroom also very nice with separate bath and shower. They give you bath salt that smell very nice. The water pressure and the warmness of the water also great. The air conditioning works perfectly and gets very cold (some hotel in Japan control their Air Conditioner so it can't go below some point and it is a big deal for me to have cold room). As a spy member you are also get a free wi-fi. The lounge is very nice. They offer you free drink at night and the food selection also good. We also tried the gym. So Westin has 2 gym. One is in the hotel itself and the other on is in the mall that connected to the hotel. The gym called Grancise if Im not mistaken. Because i pick the club room i got privilege to go to Grancise. The gym in Westin is ok, few equipment, nothing really special. The Grancise one is really nice though. They have the golf simulator, indoor pool, weights, equipments, cardio. So that was really cool. Only just to remind some people. They have a very strict non tattoo rule in Japan for gym and sauna. My husband has tattoo but he is able to cover it up with long sleeve when working out... still its weird for them to have that rule.
As for breakfast. It is pretty complete... I have to say that i have been to other Westin hotel that offer better breakfast though (Westin Kuala Lumpur). But this one is pretty good. Only on the second night. The morning we check out... Take them so long to sit us out even though it is empty inside... i think they need better system to sit down people for breakfast.
Other than that I'm very happy with my choice of hotel while I'm in tokyo and i will be staying here again if i come back.
I highly recommended you get the club room...
April 6, 2016
Rated 5 out of 5 by StarwoodVoyager Elegant, Comfortable and Convenient
First time in Tokyo and at the Westin Tokyo for five nights.The hotel is truly lovely, elegant. Staff is friendly, courteous and professional. Room was really spacious, quiet with comfy beds and fine furnishings. Bathroom was large and had an abundance of amenities. Breakfast buffet was good. We didn't have dinner there only because we were out most of the day sightseeing in Tokyo arriving late evening. Area is nice, upscale neighborhood. Location to rail station was 12-15 minute walk, but we preferred taxi to and from the station (730 Yen one-way). Station is attached to a nice shopping area. JR Yamanote rail line is great for tourists and is included with the JR rail pass! It always felt good coming home to our Westin room. We rested well in those heavenly beds. Some of our luggage was held there while we went to Kyoto for a couple days. All in all, this hotel exceeded my expectations! It is my pleasure to highly recommend the Westin Tokyo as an excellent hotel for a stay in Tokyo. I would not hesitate to return in any future visit! Well done Westin Tokyo!
April 3, 2016
Rated 4 out of 5 by MsYUS Recognition of return visitors
The hotel is great and the staff professional. As a guest who stays there a week at a time at least three times a year for the last 5 years, I'm pretty sure the regular staff must find me familiar. I wish there would be a more personal, maybe even warmer attitude or recognition of return guests. Other than that the hotel is very good!
March 25, 2016
Rated 5 out of 5 by Iamboku Great hotel. AMAZING employees
I have stayed in this hotel many times. I love the location and the view. But what keeps me coming back are the employees. While I am terrible remembering names, they usually know mine. Always friendly, even when they are busy, they make staying there comfortable and enjoyable. Thank you Megumi and all the other employees I met.
March 24, 2016
Rated 5 out of 5 by JC67 This hotel has great services
The reception was courteous.
Concierge was helpful in booking the restaurant that I have requested and map and directions was clear.
The room was comfortable and clean.
Overall excellent hotel and great services.
February 27, 2016
Rated 5 out of 5 by Iamboku Great hotel. Great employees!
The hotel is in a great location, with beautiful views and nice rooms. But what I love most about the Westin Tokyo is that every employee I have ever interacted with is friendly, helpful, and never seems unhappy to be at work. I realize that describes most of the Japanese service industry, but the Westin stands out even in that group. I stay here often. On this visit, I accidentally left my diamond earring in a glass soaking in the bathroom. Upon my return not only was it still there, but the cleaning person had put a coaster over the glass and placed it where I would easily see it. I love this hotel:).
February 13, 2016
Rated 4 out of 5 by Jim86 Beautiful Hotel - Close to Shopping
This was my first trip to Tokyo.
I choice this hotel due to proximity to trains and because of the Westin heavily beds.
* It is a beautiful hotel that was well dress for the Christmas season.
* The rooms are very nice with a lovely view of the city.
* The executive lounge is large with a good selection of food and beverages. The staff is responsive.
No recognition as an SPG Platinum member.
I had spent several days in Kyoto at a non-SPG hotel and received far better treatment. I had higher hopes when I checked into this Westin.
February 8, 2016
Rated 2 out of 5 by HKRoadWarrior Not up to Westin standards
If you are used to staying at Westin hotels I'm afraid the Westin Tokyo won't meet your expectations. The decor in the room is very odd for a business hotel in Tokyo (not Japanese, not really functional). The bathroom looks like it hasn't beenupdated since the 1970s. The biggest challenge for me is that the hotel also doesn't recognise Platinum members well. I arrived at 9pm and was told that they didn't have the room type I booked so I'm stuck sleeping in a twin bed. Not the type of service I would expect from Starwood.
January 31, 2016
Rated 5 out of 5 by JayJaySt Nice hotel nestled in the quiet part of Tokyo
Located near to Ebisu Beer Garden in Ebis, the hotel is a nice place to stay for business travellers who are looking for tranquility in the middle of bustling Tokyo.
There are a couple of very nice Japanese restaurants near to the hotel around JR Ebisu Station which are worth trying, the yakiniku and sushi restaurants especially.
January 17, 2016
Rated 5 out of 5 by Ken5912 This hotel is Excellent for me & you
This hotel is everything excellent for me
January 12, 2016
Rated 5 out of 5 by MLD31 Fabulous Westin w wonderful and fabulous staff!
Stayed for only 2 nights at this gem of a hotel. We loved everything from the moment we walked in the door. We were very warmly greeted by Muhammad and that set the tone for our entire stay. Staff could not do enough for you. Hotel is gorgeous and very poshy. We paid to get upgraded to club and it was worth the price. We love the club lounge. Short walk to everything or you can just take subway. Loved Tokyo and definitely will be back!
January 12, 2016
Rated 5 out of 5 by JPCinTokyo Well located hotel in Tokyo
Excellent hotel location, facilities, and staff experience. SPG Gold status didn't translate to anything, but I suspect that's because the hotel was very full while I was there.
January 4, 2016
Rated 3 out of 5 by rmtogether Overall, a average service hotel
We were SPG gold member and stay about total 10 days in this hotel. Overall, we feel this Hotel was average as for the SPG Category 4. One thing I was very impressed about their delivery services (room service, luggage, package). Their delivery were all on time and very fast.
There was one thing that I feel not quite comfortable. We are vegetarian and understand that our dining selection was limited in the hotel and especially in Japan. However, in the New Year's Eve (12/31/2015), we saw hotel put a special New Year's Eve menu on our desk. According to that menu, there was a buckwheat noodles eaten to wish for a long lasting life in New Year's Eve.
I was interested and requested for a vegetarian one, but the hotel can't accommodate vegetarian one for us. I am kind of disappointed about this and do not understand why they can't not make "Buckwheat noodles" for vegetarian. Especially, this is related to "long lasting life" for their guests.
December 31, 2015
Rated 5 out of 5 by Kevin50 Concierge staff outstanding
We stayed 5 nights over Christmas. The concierge arranged for a Christmas tree to be decorated and placed in our room. They also provided helpful assistance for reservations and directions. Lounge is nice. Did not receive requested suite night award upgrade, but nice room. Overall good experience.
December 26, 2015
Rated 4 out of 5 by ib2012 Great hotel
Good location and well maintained hotel. Acutally it is easy to acess to Ebisu area.
If it is for your standalone business travel w/o car pickup, and you have to take subway/railway, I think the walking distance will be slightly longer than expected though from the hotel you can still very easily walk to stations.
The area is quiet with nice view to the city. Recommend for stay.
December 22, 2015
Rated 5 out of 5 by TJW1 The Perfect Stay
I cannot speak more highly of this hotel. The rooms are great with the heavenly bed but what really makes the hotel is the staff. They cannot do enough for you and are a credit to the manger Charles. We will be definitely be back.
December 17, 2015
Rated 4 out of 5 by TokyoFan Breakfast has a coffee problem
Not surprisingly the Terrace restaurant tries to make each cup of coffee perfectly for each diner. Unfortunately business travelers don't have time to wait for their coffee. The first cup can take 10 minutes and the second cup sometimes doesn't show up before the busy business traveler has to leave. With morning coffee for business travelers the volume and speed of coffee is more important than quality in my opinion. The Terrace should consider brewing coffee for refills so that the servers can rapidly refresh diners' cups before they need to leave.
December 9, 2015
Rated 4 out of 5 by farcire Good service
Thanks to Westin Host Jiro Tsuge for helping me resolve an SPG issue during out stay at the Westin Tokyo.
December 9, 2015
Rated 5 out of 5 by Stowe great hotel with a tranquil perfect location
Always find a great hotel in a great location with staff who want to really try their best. With the JR line across the street, travel around Tokyo is a breeze.
ten minute cab ride to Shinagawa where you can get the Narita Express.
November 27, 2015
Rated 5 out of 5 by Takada Excellent for long term stay
Stayed for an extended time on business. The reservations people made sure to put me in a quiet corner which was much appreciated. The front and bell desks were excellent and the Westin Meguro has by far the best English language of any SPG property in Japan I've stayed at - every single staff member was conversant - and very friendly. I would stay again and look forward to repeating a long term stay when I'm back in Meguro for business.
November 22, 2015
Rated 5 out of 5 by GavinAxp Excellent experience
Very nice stay, very good service and support for the three nights, excellent condition of the room and good facilities. Gym closed on Mondays. Breakfast great value. Walk to the train station was a highlight.
November 14, 2015
Rated 5 out of 5 by LuLu19 Great Business Hotel in Tokyo
After a minor glitch with the room choice (high floor with view was requested), the stay improved greatly. Good SPG Platinum recognition, great executive club and staff. Good food, lots of restaurants near by. Close to the subway. Special recognition to Yamazaki-san in the Executive club for his wonderful service and special attention. Even pulled us aside to show us the beautiful view of Mt. Fuji with the sun setting. Second stay and I'll be back. Small suggestion to carry real cream in the room fridge vs. powder. Thank You.
October 25, 2015
Rated 5 out of 5 by beeper Restful location with easy access to everything in Tokyo
My husband is Platinum level Starwood, so the Starwood brand is our first choice always. We stayed at the property five nights. We were exhausted after flying from Vancouver to Narita, and using the moving sidewalk from the JR Rail Station to the hotel (it is easy, but does take about 15 minutes). The staff came to meet us with water when they saw we were tired, and then checked us in quickly. We got a suite upgrade. We loved the Club Floor Lounge, and had wonderful breakfasts there with both Western and Japanese choices. We ate the udon, and the salads were great as well as fresh fruit, healthy yogurt, and oatmeal. My husband missed cream cheese with his bagel, but the staff promptly brought him some. They also made us hot cappuccinos. In the early evening there were great appetizers, and complimentary wine and liquor--terrific and unexpected!. Concierge staff recommended great restaurants nearby for Italian and French food since we came back to the hotel for two nights at the end of our two week trip and were looking non-Japanese meals--just a 5 minute walk from the Westin. One of best features for us is the access to awesome gym nearby with a pass issued at the desk. Gym has indoor and outdoor hot pool, huge swimming pool, golf "driving " range and lessons, kinesis weight equipment and every other kind, big selection of cardio equipment, and like everything else in Japan, it is super clean and has a wonderful staff. The Yebisu shopping center just outside the hotel is terrific with an A+ department store, wonderful bakery just outside the hotel on the bottom floor, and great stores, plus a huge courtyard entertainment area where there were wonderful performances. See Mt. Fuji on a clear day.
October 20, 2015
Rated 4 out of 5 by Aora Need variable choices for food.
The location is fine, near to many shopping centers. The admosphere is nice. Room is very convenience. Only 1 suggestion about food, the expectation for food is to be variety in each day. For me, I had the same 4 breakfast in each morning: no variable choices. I also got the same comments from my colleagues.
September 13, 2015
Rated 4 out of 5 by Srikiran2014 Room service needs improvement
While the hotel has very impressive facilities and is ideally located in the Ebisu area, the one area that needs more attention to detail is the room service. When charging a premium for room service, one does expect a greater attention to detail and I hope the management gives my feedback due consideration.
September 5, 2015
Rated 5 out of 5 by Dats13 A Class Of Its Own
This hotel with its team has demonstrated beyond words that nothing is more important than its guests and their enjoyment during their stay.
From the moment I booked myself for a four nights stay, the reservations team and the concierge team have been assisting me with many arrangements such as car rental, restaurant reservations, addressing queries and finding places for my shopping needs.
I have managed to work out everything and that made my stay so much more enjoyable. Even during my stay, I could depend on the concierge team for contacting the car rental company where they refused to reply to my emails and getting medical help. I have not experienced such service in any other SPG hotels and resorts anywhere in the world.
The welcome team at the hotel entrance and front desk team was prompt and responsive to all my needs including the upgrade for my SPG status without having to ask. The check out was smooth and totally effortless as guests of this hotel.
The food and service at the Japanese restaurant was great too. It offered a great selection of top grade Japanese cuisine which matches its five stars status.
The location is just perfect .... Having a garden setting surrounding the hotel, amenities and shopping nearby and the metro is a short distance away. Oh yes, it is also sheltered most of the way!
This is a first class service hotel and I think other hotels have really got to learn from the team at the Westin Tokyo. Well done and thanks for everything!
We shall be back.
August 10, 2015
Rated 5 out of 5 by albertsworld High standard of service
I have stayed in this hotel many times and it has never failed me. Despite relatively dated structure, it's well maintained. Staff responsiveness and service quality is very good . The hotel provides good platinum member recognition as well . Special thanks to Takeshi-San for the very personal touch he gave and you can tell that he always strives his best to make a pleasant stay for guests.
July 21, 2015