Rated 5 out of 5 by drlove Suprisngly Great Stay in Calgary
Not sure what to expect visiting Calgary but whatever reserations I had I was blown away. The hotel staff were very helpful, the staff at the Essence restaurant were very friendly. One of my better stays at a Starwoods Brand Hotel. Only caveat was my room was kind of small, didn't like that at all. Nevertheless I will come back because I was blown away by the beauty of Banff & Lake Victoria, The Westin Calgary is where I'll be staying!
February 25, 2014
Rated 4 out of 5 by BernieK Essence dining room needs improvement and staff need training
Looking for a quick coffee and a muffin before a meeting this morning. Starbucks onsite had a lineup a mile long. Made the mistake of going to the Essence dining room without asking to see the menu first. Waiter poured coffee and orange juice and asked if we would be using the serve-yourself buffet. When we responded that we just wanted a muffin he explained that the coffee and juice were already $11 per person and that if we wanted any food we might as well get the $26 buffet because it was the best deal. When we asked if he was kidding about the $11 for a coffee and juice, he said, "This is the Westin," as if that was sufficient license to gouge anyone dumb enough to enter the restaurant. We didn't have time for the buffet so we said we would just have a muffin and he said he would not charge us for that if that's all we were having. How generous of him.
In the end, when we went to pay the bill he was nowhere to be found. The cashier had to track him down to get our bill. He had included muffins on the bill at $3 each--maybe he was annoyed with us for not having the full buffet?? I charged the entire $29.40 for the two of us to my room and then asked for a receipt for my own records. The cashier could not provide that herself (???) and was about to leave to get the waiter to get me a copy of the bill. I said we were in a hurry and her response was, "Our servers are also busy," as if my time was not as valuable as theirs. I told her to forget it, and we left without a receipt... disappointed.
Despite the satisfactory experience elsewhere at the hotel, this unsatisfactory experience at the Essence and the cavalier approach to customer service by these two staff members is enough to make me want to take my business to another Calgary hotel.
February 28, 2014
Rated 4 out of 5 by FaigieFlag No fridges...really????
I can't believe that a hotel like The Westin doesn't have a fridge in the room. They have a "cooling chamber" that isn't very cool. We had asked for a fridge but they were all gone by the time we got there, except for a "5' high one that made a lot of noise". It wouldn't have fit in our room in any case. We had to throw out the medication that should have been refrigerated. The staff did provide us with a cooler bag, but it leaked.
February 24, 2014
Rated 4 out of 5 by Jimmy A great stay
Positives: great front desk staff with check-in and check-out processes.
Got Business package upgrade, with free NA telephone package.
Also got free in-room movie certificates from the hotel manager.
What needs some improvement: buffet breakfast was not in service in the morning, and yet no one in the restaurant's wait staff offered any explanations. Their buffet is way better than their menu, in terms of price and value.
May 5, 2012
Rated 1 out of 5 by Cushing2014 Terrible Experience
This hotel used to be amazing, when i was a teen we were here for grad and now its just horrid.
- 1st room: It had wet towels still in the washroom, as well as a used robe.
The tub stopper in the washroom wouldn't open to allow for us to use the shower.
In the bedroom the phones werent working either.
They moved us to a second room 3 floors up..
- 2nd room: The pull to make the water come out of the shower head was broken and they sent a repairman up to the room to fix it... our room smelled of WD40 most of the evening...
February 20, 2014
Rated 4 out of 5 by Jimmy Another great stay, but housekeeping staff caused the 4 out 5 (otherwise 5 out of 5)
This one of hotels that I would normally stay in Calgary.
The feedback was for the stay on May 4th.
Got upgraded to the business tower.
Front desk was professional and courteous for both check-in and check-out processes.
Buffet breakfast was in service this time. Experienced a bit less than perfect experience here: the waiter has seen me before more than 1 dozen times, however with some degree of indifference when seeing me again. I had to ask three times for a "to go" coffee cup to get some coffee to go from my coffee jug. Three times! He had only 4 tables to wait on, in very close proximity to each other's tables, so why so unattentative?
Similar to the comments with the other plat guest's feedback, my experience with the housekeeing was very odd as well. I had requested a late check-out by 4pm, and I also clearly had my "do not disturb" tag on the door nob. And the maid yet still tried to get into my room to clean. If I had not rushed to the door to stop here, she would have made her way in while I was in the bathroom! And that was before 10am!!!!! And I saw she had the "do not disturb" tag in her hand! Why disturb when she saw "do not disturb" sign?
So a great stay in general, but some areas of service lagging or lacking.
May 6, 2012
Rated 4 out of 5 by Djringo Comment.
Participated in green program only issue my room was not cleaned at all eg garbage ,bed not made etc. Great staff well trained
February 22, 2014
Rated 5 out of 5 by Jimmy Another great stay!
Check-in and check-out processes were a breeze.
Staff were very welcoming and courteous.
Got upgraded to Business Tower.
Buffet breakfast was fantastic! Allison, the wait staff to my table, was great!
This is one of the few hotels that I would stay when I stay in Calgary.
May 15, 2012
Rated 4 out of 5 by Pinaki Minibar not cold and no ice in vending machine
Sorry to provide the review on the first day. I had extra food on my first night and wanted to use the minibar to keep it cold. But the minibar was not working. I then went to the vending machine on 5th floor and that too was not dispensing ice. Not sure how can I preserve the extra food. I believe the hotel quality is deteriorating.
February 18, 2014
Rated 2 out of 5 by Nat2014 Did not meet expectations.
Our room had no tub, the towels were small, dingy and rough. There wasn't one single bath towel (30x60). The bedding was also dingy and below standards. There was only one robe in the room and it too was dingy and rough from over washing. We only had one chair in the room, which makes it difficult to work side by side if more than one person is staying in the room and both need to work.
Cold, this room was extremely cold and although we turned up the heat, in the morning it was back down to 62 (automatically) because we didn't turn it down. Even the lobby area and wifi area were extremely cold. I've stayed at other Westin's before and this is the only one that has let me down as far as the towels and bedding especially since the hole heavenly bed thing is the main reason I always try to book the Westin or other SPG hotels. Very disappointing.
February 10, 2014
Rated 5 out of 5 by Jimmy Another great stay (October 5-8 Stay)
Got upgraded to a junior suite, which was great.
The buffet breakfast was always good and abundant.
The staff was great as well. I left a few clothing items in the room, and the lost and found office was able to help me location the items.
October 9, 2012
Rated 4 out of 5 by MISC Where was maintenance?
The heating system froze up and stopped working and when I called at 3 am to advise I had no heat (-25 c outside) and my room was very cold, I was told I had to wait until 7 am when the engineer reported to work. I was offered an extra blanket and hot tea and 2000 SPG points at checkout. I would expect a Westin to have a 24/7 maintenance staff.
February 7, 2014
Rated 3 out of 5 by Tobie Convenient location, but basic room quality
The Westin is conveniently located and the staff very welcoming and curteous. The hotel is expensive in my opinion and the room decor and comfort is real basic and a little skimpy on quality for the Category rating and price charged. I have stayed at Category 2 SPG hotels with better room amenities than this hotel.
February 12, 2012
Rated 2 out of 5 by Gruellrule Not again thanks
The positives are a good bed semi clean room and great staff and I must thank them for a job well done. These do not balance out a terrible bathroom with knees hitting the wall as you sit sideways on the toilet. A shower that is almost unusable because the shower head is almost over the shower controls!? Also the parkade was absolutely filthy and cramped. Who in Calgary does not accommodate a truck. I damaged my rental vehicle and now have an insurance claim. Totally unacceptable as far as I am concerned and I am not sure how they can be part of this brand.
January 26, 2014
Rated 5 out of 5 by regulartravelguy Platinum recognition.
Junior suite upgrade for being platinum! Great service and great hotel. Close to all downtown and $40ish cab from airport.
January 8, 2014
Rated 5 out of 5 by M168 The Westin Calgary
Hotel has excellent staff service, very welcoming. Location is great, convenient .
The liquid lounge is cosy and breakfast is good.
On our 2nd stay,coming back from the mountains, our room given was a little small, especially the bathroom which is quite tight in space.
Having said that, we will stay there again when we go back to Calgary this year.
January 2, 2014
Rated 5 out of 5 by Digs Business trip
Love the Westin. Best hotel in Calgary for amenities, cleanliness, comfort and helpful staff. For the price, you just can't get better value.
January 3, 2014
Rated 5 out of 5 by lynnmac29 Wonderful
I stayed at the Westin in February and it was a wonderful three day stay.I traveled to Calgary to visit my son who is Calgary volunteering with the Katimavik program and was getting ready to head to Nunavut to volunteer there.We both enjoyed his 48 hours off and were able to walk everywhere from the hotel,very good location for exploring your wonderful city.Just checked out prices for a weeks stay in July so I could attend another son's wedding....sorry summer prices are just out of my price range but if I ever go to Calgary in the off season you will be my first choice ! Thanks for the wonderful experience !
March 7, 2012
Rated 4 out of 5 by Observer01 Room heating/ventilation and Breakfast
I stayed at the Westin simply because of its convenient location and it is close to where I have my business meetings. I have stayed in regular and upgraded rooms over several years.
I have three issues with the Westin:
1. It is hard to control the water temperature of the shower.
2. The heating vent is between to the glass window and the curtains. So, by closing the curtains, the hot air is trapped between the glass and the windows.
3. Breakfast at the Westin: Good food varieties, but, the bread is the old fashion white and brown. No decent bread that one can buy at a good bakery in Calgary. After paying over $30 for one’s breakfast, one would expect good healthy bread.
Still, I do stay at the Westin!
August 22, 2013
Rated 4 out of 5 by Moses1 A few drawbacks.
My wife and I stayed at The Westin in downtown Calgary on Dec18/2011. From the time we pulled under the canopy on arrival to when the valet brought our car out for us the next morning, the service was absolutely excellent. The hotel itself is spotless and the room was very comfortable.
Now for the one drawback:
I wish I had the job of "Quality Control" for the housekeeping staff. There was "Disgusting" black mildew in the bottom corners of the shower and a lot all along the bottom of the sliding door track. About 10 minutes and some Lysol and a small brush would solve this problem. Quite a few hotels seem to have this same problem and it could be remedied with periodic inspections by a "Quality Control" person and proper training for and monitoring of the housekeeping staff. The only reason for this as far as I'm concerned is laziness.
A few other minor things I would change are: The shower door only opens one way so you can't reach in and turn the water on to get it hot (which took about 10 minutes) without flooding the floor. The bathrobe rack on the wall was ready to fall off, and if these places want to go "Green" and have the guests re-use the towels, there should be towel racks on the wall where they can be hung up to dry. This to me is more important than "modern design".
Other than that, like I said before, the valet,front desk, and porter staff were excellent and went out of their way to assist us. I would highly recommend this hotel to anyone. I was very surprised at the lack of street noise and we were only on the 5th floor. When we have to go to Calgary for downtown appointments, we will stay here again.
Stayed December 2011, traveled on business
December 22, 2011
Rated 4 out of 5 Rooms way too warm
This really is a wonderful hotel. I have stayed here many times over the past few years. However, one recurring theme has been that in winter the rooms are incredibly warm and extremely difficult to get to a comfortable level. The individual air conditioning just pumps out more warm air. On the past two occasions I have turned the a/c off and opened the window and it has taken 24 hours to get to an acceptable level.Everything else (staff, breakfast etc) is great. Real shame about the high level of discomfort from the temperature (no, I am not suffering from the menopause!)
February 18, 2013
Rated 3 out of 5 Hmmm
I had originally booked this as a romantic kick-off for my wifes 50th birthday and our anniversary. While booking I explictly asked for a king bed. When I checked in I received a very small room with two doubles beds, this is not romantic at all. We had to spend the night sleeping in seperate beds. I did ask at the front desk to change and the hotel was booked solid. I have to wonder who got our booked King Bed? The only offer of restitution was a free breakfast. Like I said this was to be a surprise for my wife the real surprise was to be sleeping in two beds.
May 16, 2012
Rated 3 out of 5 by BusinessTraveller100 Not bad
- The room was clean and well-organized. Plenty of towels etc
- Undergoing renovations but staff made sure room was not nearby
- Room was quiet
- Staff was pleasant
- Ordered room service one night, calamari and bacon cheese burger. Calamari was on hot plate but food was lukewarm. The burger was good. The fries were greasy and cold. Overall 3 out of 10
- The room came with a ‘rain-fall’ shower, the opening was about 16” wide and for a large guy wasn’t convenient. It also flooded the floor.
January 11, 2014
Rated 5 out of 5 by TrishMcC CCPA Conference in Calgary at the Westin
We loved staying at the Westin. The staff were excellent at accomodating my lactose intollerant/milk allergic body. Essence provided a great spinach/salmon salad for lunch and the amazing buffet breakfast. The hotel was close to walking along the river and to many great restaurants. The manager's welcome in the liquid lounge was wonderful. The conference facilities were amazing. My experience with the valets, the conceirge and the front desk was extremely positive. Calgary itself was great and the walkways allowed us to walk in comfort - so many coffee shops!
May 30, 2012
Rated 4 out of 5 by Aces Nut allergies beware
Overall, great hotel and location, I stay here regularly for business and brought my wife along this time. However, I ordered room service for the first time and had a problem with some substitutions we weren't made aware of (walnuts instead of pecans on the brownie# or not advertising some ingredients #we suspect it's almond flour instead of regular flour in the pizza# which resulted in my wife having a pretty bad allergic reaction to the pizza. Thankfully she had pills for it nearby but be very careful when you order because if you have nut allergies, you'll be in for a surprise. Also, didn't help that the ice machine on our floor was broken to help cool off the coffee she had to drink to help keep the symptoms from worsening #try it, totally works!).
August 26, 2013
Rated 4 out of 5 by Paul Room temperature
It is the second time I notice this in 2 different stays at your hotel , I was freezing all night in my room and the thermostats was not starting the heating from midnight to 7 am , at 7 it kicked in . I do not work 9 to 5 and getting in my room when it's cold is not pleasant . You probably have an automatic system. That turns heaters off . I did not enjoy that . That is why I rated room comfort so low . I was very please with the rest of the room and hotel as usual . Don't know if it only me but this is a second time same hotel .
March 15, 2013
Rated 4 out of 5 by Biztraveller007 Overall - pretty good effort
I have stayed in this hotel 3 times this year, each time for about a week. The service is generally good, the staff are good and respond quickly to deal with probelms.
On my last stay - in the business tower the room was always dusty. There was always a layer of dust on the bed side tables. Plus the desk chair was in poor condition, and the fabric ripped out from under the seat but this was never fixed or replaced. - room 1357..
The fitness room is being re-modelled, but the upside is Westin arrange discount at Golds gym.
December 15, 2011
Rated 3 out of 5 by drichardson This hotel needs a more comprehensive Cable Package
February 10th, 2 very popular shows were televised....The Grammies and the new season of Walking Dead. Due to the new "business channel package", neither shows were available. I will be visiting Calgary one week of every month and am an Executive but do not watch many of limited channels that you have available. When staff tried to accommodate us to watch in the lounge, it was determined that we couldn't watch Walking Dead, on AMC, in a public place. Please increase your channel selection. Thanks
February 11, 2013
Rated 3 out of 5 by Oilers11 Front Desk was Superb
I booked the Junior Suite for Nov 30 Drake concert girls nite out...it was a long drive to Calgary and I paid for the hotel and 4 tickets. Despite ungrateful friends etc, etc Max checked me in and his smile brings comfort and relaxation to Westin as my stress melts away. He upgraded me to a few floors up away the construction view and this is the 2nd time he gave outstanding Cust Service. Minor oops was Sun 4pm checkout, housekeeping came opened our room door to ask if we are leaving soon. I had an anaphylactic shock from allergic reaction had just fell asleep; miscommunication somewhere???!!
December 19, 2013
Rated 5 out of 5 by Campos64 Returned my lap top charger
During my stay, I forgot my lap top charger, and upon realizing that I had forgotten it, I contacted my father in Montreal since I was already in-transit. He called the hotel and was connected to Housekeeping, and talked to SYLVIA. She immediately said that they will check the room and within 30 minutes called my father back in Montreal to advise him that they had recovered the charger. Sylvia immediately offered to send the charger back to Montreal via Canada Poste and the next day called back to advise the tracking# for the package that was mailed on Feb 17, 2012.
Yesterday we received the charger and have to thank SYLVIA and the staff in Housekeeping for their sincere and prompt response.
The quality of service is highly appreciated and should not go unnoticed or acknowledged.
Thanks you Sylvia.
February 23, 2012