Rated 4 out of 5 by Mel70 Nice property
This was a very nice property in the heart of Calgary. Would definitely bring my swimsuit next time as the pool has a gorgeous view. This property is very dog friendly and that is so hard to find.
March 31, 2014
Rated 5 out of 5 by j4jj love staying here
We love to stay here when in Calgary. The staff are lovely and helpful; and there are great restaurants and shopping nearby.
March 31, 2014
Rated 4 out of 5 by Jimmy A great stay
Positives: great front desk staff with check-in and check-out processes.
Got Business package upgrade, with free NA telephone package.
Also got free in-room movie certificates from the hotel manager.
What needs some improvement: buffet breakfast was not in service in the morning, and yet no one in the restaurant's wait staff offered any explanations. Their buffet is way better than their menu, in terms of price and value.
May 5, 2012
Rated 4 out of 5 by Jimmy Another great stay, but housekeeping staff caused the 4 out 5 (otherwise 5 out of 5)
This one of hotels that I would normally stay in Calgary.
The feedback was for the stay on May 4th.
Got upgraded to the business tower.
Front desk was professional and courteous for both check-in and check-out processes.
Buffet breakfast was in service this time. Experienced a bit less than perfect experience here: the waiter has seen me before more than 1 dozen times, however with some degree of indifference when seeing me again. I had to ask three times for a "to go" coffee cup to get some coffee to go from my coffee jug. Three times! He had only 4 tables to wait on, in very close proximity to each other's tables, so why so unattentative?
Similar to the comments with the other plat guest's feedback, my experience with the housekeeing was very odd as well. I had requested a late check-out by 4pm, and I also clearly had my "do not disturb" tag on the door nob. And the maid yet still tried to get into my room to clean. If I had not rushed to the door to stop here, she would have made her way in while I was in the bathroom! And that was before 10am!!!!! And I saw she had the "do not disturb" tag in her hand! Why disturb when she saw "do not disturb" sign?
So a great stay in general, but some areas of service lagging or lacking.
May 6, 2012
Rated 5 out of 5 by Jimmy Another great stay!
Check-in and check-out processes were a breeze.
Staff were very welcoming and courteous.
Got upgraded to Business Tower.
Buffet breakfast was fantastic! Allison, the wait staff to my table, was great!
This is one of the few hotels that I would stay when I stay in Calgary.
May 15, 2012
Rated 3 out of 5 by sonicjohn Westin Calgary Winter Issue
I very much enjoy this Westin hotel, but I don't often stay here in the Winter. I was not happy with the hotel as the heating and air conditioning system isn't up to industry standards. It was easily 75F in the room as this hotel can only provide heating or air conditioning for the entire hotel, but not both at the same time. Even if it is 30F outside, it was still too warm in the room. Can't stay here in the winter again as I didn't sleep well with such a warm room.
March 18, 2014
Rated 5 out of 5 by CanadianTraveller321 Attentive and Polite Staff
The Calgary Westin is an elegant, modern hotel which has all the conveniences a business traveller would need. But the thing that caught my attention and matters a lot to me is the staff. They are polite, attentive, and demonstrate their desire to help make your stay as enjoyable as they can.
March 21, 2014
Rated 3 out of 5 by John2711 Some of the facilities need repair/maintenance
The hotel is a bit older but looks nice on the interior. My issue was that there was no hot water in the shower and when I informed the staff about it they seemed quick to try to assist but the problem wasn't corrected. Near the end of my stay I was able to figure out that if you jam the facet all the way to hot then warm water would flow, otherwise at any other setting it was cold. Very disapointed to have to deal with this type of issue for cost of the stay.
March 15, 2014
Rated 5 out of 5 by Jimmy Another great stay (October 5-8 Stay)
Got upgraded to a junior suite, which was great.
The buffet breakfast was always good and abundant.
The staff was great as well. I left a few clothing items in the room, and the lost and found office was able to help me location the items.
October 9, 2012
Rated 5 out of 5 by Lexa21 Friendly and Inviting
We picked this hotel randomly amongst dozens of others driving downtown for our stay in Calgary. I really thought that the customer service is very good and I love the fact that dogs stay for free. The only thing this hotel could've used is perhaps a hot tub instead of just the pool, and maybe better parking rates, which are typically high in canadas highest parking rate city. Overall the stay was good and memorable, I would recommend it to a fellow traveller.
March 10, 2014
Rated 2 out of 5 by Tangible HOT!
No Ac in the winter. Sure gets hot on any floor above the 5th
Hardly slept the 3 nights I was there.
Bring a fan because I don't think they have any. I asked but did not get one
I stay at this hotel alot but it has changed this past year. not as nice as it was
March 12, 2014
Rated 3 out of 5 by Tobie Convenient location, but basic room quality
The Westin is conveniently located and the staff very welcoming and curteous. The hotel is expensive in my opinion and the room decor and comfort is real basic and a little skimpy on quality for the Category rating and price charged. I have stayed at Category 2 SPG hotels with better room amenities than this hotel.
February 12, 2012
Rated 4 out of 5 by Scott48 Always enjoy The Westin Calgary
Comfortable room. Great location downtown close to everything. A little pricier then other hotels. $27 for a bowl of oatmeal was a shock.
March 12, 2014
Rated 5 out of 5 by dwdandns2545 Perfect for working downtown
Great location and connection to the above ground transportation system in downtown Calgary. Restaurants in hotel are top notch. Excellent gym and swimming pool.
March 11, 2014
Rated 3 out of 5 by monkeys02 Courteous Staff
The staff was friendly. The first room they sent us to was not cleaned at all. The beds weren't made, towels in bathroom...obviously was not seen by the cleaners. So they upgraded us to a different suite and gave us a free breakfast. We thought that was nice and generous of them. Although we already had breakfast plans so we were unable to use the breakfast. It would have been nice to have the option to use it towards dinner or appetizers. The staff didn't point us to the in-house restaurant either so we had no idea to where we even ate. Most hotels I spend time at tell me where the main amenities are like the pool and restaurants, smoking areas, ect. It was nice there is a Starbucks on site and was able to get coffee first thing. We were also told there was free wifi in our room...but again no details as how to access it. Our remote for the tv didn't work properly either so we ended up watching movie previews for the morning. I do appreciate the late check-out times though. But for the price of the room...I don't know if I'd stay here again. The valet parking was worth it...although I am still waiting on my receipt for that from the Westin through email.
March 11, 2014
Rated 5 out of 5 by Digs Business trip
Love the Westin. Best hotel in Calgary for amenities, cleanliness, comfort and helpful staff. For the price, you just can't get better value.
January 3, 2014
Rated 4 out of 5 by Jake2014 Good hotel, but not great
Room temperature controls did not work.
Pool was too cold to go in, a hot tub would have been great.
March 10, 2014
Rated 5 out of 5 by Balfette Great Stay
Enjoyed our one night stay very much.
March 9, 2014
Rated 2 out of 5 by RJM75 Ridiculous Service Fees
I found the charges for the Internet use and local phone calls to be ridiculous. No problem with my room rate, but these service fees angered me a great deal. How can such a high end hotel nickel and dime the customer and be so cheap when it comes to services that should now be considered essential or just expected?
March 2, 2014
Rated 5 out of 5 by drlove Suprisngly Great Stay in Calgary
Not sure what to expect visiting Calgary but whatever reserations I had I was blown away. The hotel staff were very helpful, the staff at the Essence restaurant were very friendly. One of my better stays at a Starwoods Brand Hotel. Only caveat was my room was kind of small, didn't like that at all. Nevertheless I will come back because I was blown away by the beauty of Banff & Lake Victoria, The Westin Calgary is where I'll be staying!
February 25, 2014
Rated 5 out of 5 by Juddiebear1 Hotel was great, amenities excellent
First time back to Calgary in 35 years. Love SPG
March 3, 2014
Rated 5 out of 5 by lynnmac29 Wonderful
I stayed at the Westin in February and it was a wonderful three day stay.I traveled to Calgary to visit my son who is Calgary volunteering with the Katimavik program and was getting ready to head to Nunavut to volunteer there.We both enjoyed his 48 hours off and were able to walk everywhere from the hotel,very good location for exploring your wonderful city.Just checked out prices for a weeks stay in July so I could attend another son's wedding....sorry summer prices are just out of my price range but if I ever go to Calgary in the off season you will be my first choice ! Thanks for the wonderful experience !
March 7, 2012
Rated 1 out of 5 by Cushing2014 Terrible Experience
This hotel used to be amazing, when i was a teen we were here for grad and now its just horrid.
- 1st room: It had wet towels still in the washroom, as well as a used robe.
The tub stopper in the washroom wouldn't open to allow for us to use the shower.
In the bedroom the phones werent working either.
They moved us to a second room 3 floors up..
- 2nd room: The pull to make the water come out of the shower head was broken and they sent a repairman up to the room to fix it... our room smelled of WD40 most of the evening...
February 20, 2014
Rated 4 out of 5 by FaigieFlag No fridges...really????
I can't believe that a hotel like The Westin doesn't have a fridge in the room. They have a "cooling chamber" that isn't very cool. We had asked for a fridge but they were all gone by the time we got there, except for a "5' high one that made a lot of noise". It wouldn't have fit in our room in any case. We had to throw out the medication that should have been refrigerated. The staff did provide us with a cooler bag, but it leaked.
February 24, 2014
Rated 4 out of 5 by Observer01 Room heating/ventilation and Breakfast
I stayed at the Westin simply because of its convenient location and it is close to where I have my business meetings. I have stayed in regular and upgraded rooms over several years.
I have three issues with the Westin:
1. It is hard to control the water temperature of the shower.
2. The heating vent is between to the glass window and the curtains. So, by closing the curtains, the hot air is trapped between the glass and the windows.
3. Breakfast at the Westin: Good food varieties, but, the bread is the old fashion white and brown. No decent bread that one can buy at a good bakery in Calgary. After paying over $30 for one’s breakfast, one would expect good healthy bread.
Still, I do stay at the Westin!
August 22, 2013
Rated 4 out of 5 by Moses1 A few drawbacks.
My wife and I stayed at The Westin in downtown Calgary on Dec18/2011. From the time we pulled under the canopy on arrival to when the valet brought our car out for us the next morning, the service was absolutely excellent. The hotel itself is spotless and the room was very comfortable.
Now for the one drawback:
I wish I had the job of "Quality Control" for the housekeeping staff. There was "Disgusting" black mildew in the bottom corners of the shower and a lot all along the bottom of the sliding door track. About 10 minutes and some Lysol and a small brush would solve this problem. Quite a few hotels seem to have this same problem and it could be remedied with periodic inspections by a "Quality Control" person and proper training for and monitoring of the housekeeping staff. The only reason for this as far as I'm concerned is laziness.
A few other minor things I would change are: The shower door only opens one way so you can't reach in and turn the water on to get it hot (which took about 10 minutes) without flooding the floor. The bathrobe rack on the wall was ready to fall off, and if these places want to go "Green" and have the guests re-use the towels, there should be towel racks on the wall where they can be hung up to dry. This to me is more important than "modern design".
Other than that, like I said before, the valet,front desk, and porter staff were excellent and went out of their way to assist us. I would highly recommend this hotel to anyone. I was very surprised at the lack of street noise and we were only on the 5th floor. When we have to go to Calgary for downtown appointments, we will stay here again.
Stayed December 2011, traveled on business
December 22, 2011
Rated 4 out of 5 by BernieK Essence dining room needs improvement and staff need training
Looking for a quick coffee and a muffin before a meeting this morning. Starbucks onsite had a lineup a mile long. Made the mistake of going to the Essence dining room without asking to see the menu first. Waiter poured coffee and orange juice and asked if we would be using the serve-yourself buffet. When we responded that we just wanted a muffin he explained that the coffee and juice were already $11 per person and that if we wanted any food we might as well get the $26 buffet because it was the best deal. When we asked if he was kidding about the $11 for a coffee and juice, he said, "This is the Westin," as if that was sufficient license to gouge anyone dumb enough to enter the restaurant. We didn't have time for the buffet so we said we would just have a muffin and he said he would not charge us for that if that's all we were having. How generous of him.
In the end, when we went to pay the bill he was nowhere to be found. The cashier had to track him down to get our bill. He had included muffins on the bill at $3 each--maybe he was annoyed with us for not having the full buffet?? I charged the entire $29.40 for the two of us to my room and then asked for a receipt for my own records. The cashier could not provide that herself (???) and was about to leave to get the waiter to get me a copy of the bill. I said we were in a hurry and her response was, "Our servers are also busy," as if my time was not as valuable as theirs. I told her to forget it, and we left without a receipt... disappointed.
Despite the satisfactory experience elsewhere at the hotel, this unsatisfactory experience at the Essence and the cavalier approach to customer service by these two staff members is enough to make me want to take my business to another Calgary hotel.
February 28, 2014
Rated 5 out of 5 by M168 The Westin Calgary
Hotel has excellent staff service, very welcoming. Location is great, convenient .
The liquid lounge is cosy and breakfast is good.
On our 2nd stay,coming back from the mountains, our room given was a little small, especially the bathroom which is quite tight in space.
Having said that, we will stay there again when we go back to Calgary this year.
January 2, 2014
Rated 4 out of 5 Rooms way too warm
This really is a wonderful hotel. I have stayed here many times over the past few years. However, one recurring theme has been that in winter the rooms are incredibly warm and extremely difficult to get to a comfortable level. The individual air conditioning just pumps out more warm air. On the past two occasions I have turned the a/c off and opened the window and it has taken 24 hours to get to an acceptable level.Everything else (staff, breakfast etc) is great. Real shame about the high level of discomfort from the temperature (no, I am not suffering from the menopause!)
February 18, 2013
Rated 5 out of 5 by regulartravelguy Platinum recognition.
Junior suite upgrade for being platinum! Great service and great hotel. Close to all downtown and $40ish cab from airport.
January 8, 2014