Rated 4 out of 5 by 2014louise Excellent place to stay
Great location! Great Services!
Staff was knowledgeable and friendly, they really want you to enjoy your stay.
The hotel is surrounded by walk and bike pathway .
September 2, 2014
Rated 4 out of 5 by Jimtraveller A great stay
Positives: great front desk staff with check-in and check-out processes.
Got Business package upgrade, with free NA telephone package.
Also got free in-room movie certificates from the hotel manager.
What needs some improvement: buffet breakfast was not in service in the morning, and yet no one in the restaurant's wait staff offered any explanations. Their buffet is way better than their menu, in terms of price and value.
May 5, 2012
Rated 4 out of 5 by Jimtraveller Another great stay, but housekeeping staff caused the 4 out 5 (otherwise 5 out of 5)
This one of hotels that I would normally stay in Calgary.
The feedback was for the stay on May 4th.
Got upgraded to the business tower.
Front desk was professional and courteous for both check-in and check-out processes.
Buffet breakfast was in service this time. Experienced a bit less than perfect experience here: the waiter has seen me before more than 1 dozen times, however with some degree of indifference when seeing me again. I had to ask three times for a "to go" coffee cup to get some coffee to go from my coffee jug. Three times! He had only 4 tables to wait on, in very close proximity to each other's tables, so why so unattentative?
Similar to the comments with the other plat guest's feedback, my experience with the housekeeing was very odd as well. I had requested a late check-out by 4pm, and I also clearly had my "do not disturb" tag on the door nob. And the maid yet still tried to get into my room to clean. If I had not rushed to the door to stop here, she would have made her way in while I was in the bathroom! And that was before 10am!!!!! And I saw she had the "do not disturb" tag in her hand! Why disturb when she saw "do not disturb" sign?
So a great stay in general, but some areas of service lagging or lacking.
May 6, 2012
Rated 5 out of 5 by MelX Enjoyable stay
We stayed in Westin Calgary overnight since our flight was very early in the morning. The rooms are comfortable, clean and well equiped with necessities. The staff was very friendly and helpful. There are few restaurants in the hotel and then more if you go for a walk into downtown. It is well situated in downtown but close to the airport. So if you need to stay in Clagary, this hotel is quite good and has good rates as well.
August 26, 2014
Rated 5 out of 5 by Jimtraveller Another great stay!
Check-in and check-out processes were a breeze.
Staff were very welcoming and courteous.
Got upgraded to Business Tower.
Buffet breakfast was fantastic! Allison, the wait staff to my table, was great!
This is one of the few hotels that I would stay when I stay in Calgary.
May 15, 2012
Rated 4 out of 5 by Julius76 Helpful Staff leads to an Awesome weekend!
Despite my car troubles I had a great weekend in Calgary thanks to the help of Krysta, Marcus and Michael (The “super” concierge crew). You guys were awesome and one of the main reasons I will return to The Westin Hotel. Thanks for helping me all the way contacting AMA and Canadian Tire and being sure that things were taking care off for me.
The only thing left to say is: Nice hotel, well located and excellent bed!
August 25, 2014
Rated 4 out of 5 by BigBob42 Comfortable and well located
Very nice (8) day stay in this nicely situated in down town Calgary Hotel. Comfortable room, great shower and while i did not use the work out facilities my colleagues did and thought very highly of the room and equipment. As with other Starwood Hotels, there was friendly staff with great dining and casual gathering places in and very close by the Hotel.
August 26, 2014
Rated 5 out of 5 by Wheezy Great getaway at a great rate
We visited friends this past weekend in Calgary and stayed at the Westin for the first time. The hotel exceeded our expectations. It is centrally located, in walking distance to great restaurants. The hotel was clean and the staff, professional and helpful. Would not hesitate to stay at the Westin again!
August 25, 2014
Rated 4 out of 5 by TG11 Great location..disappointed wtih room service charges
Great location in the heart of downtown with great restaurants and Starbucks on site. Extremely comfortable rooms. My only issue was mutiple service charges for room service.
August 25, 2014
Rated 5 out of 5 by 8ruc355 Awesome hotel
The stay at the Weston was awesome Except for "parking". We had to park two full blocks away & still had to pay for it!
August 24, 2014
Rated 5 out of 5 by TRAVELER44236 Comfortable
The desk clerk who checked us in was terrific. United Airlines had lost our bags, and he was most sympathetic and accommodating.
August 24, 2014
Rated 5 out of 5 by Klaus1973 Great Hotel
Comfortable, walking distance to everything, green choice, good service.
August 23, 2014
Rated 3 out of 5 by Charlee1 Disappointed in room
I believe the cleanliness of the room could be improved. The digital alarm/radio had visible dust on it as did the phone and top glass of the bedside stands. Although it had been cleaned, there was a visible old stain (urine?) on the cushion of the side chair. This cushion should be replaced as it is not a pleasant sight! The bathroom was lovely.
July 26, 2014
Rated 5 out of 5 by Jimtraveller Another great stay (October 5-8 Stay)
Got upgraded to a junior suite, which was great.
The buffet breakfast was always good and abundant.
The staff was great as well. I left a few clothing items in the room, and the lost and found office was able to help me location the items.
October 9, 2012
Rated 4 out of 5 by Ikarus75 Elegant Facility, Great Location
The room was beautiful and the bedding was fantastic. The complimentary bottled water and self-serve Starbucks coffee/tea (for SPG members) was a nice addition.
Having The Keg Steakhouse and Starbucks right in the hotel was great, and close proximity to Eau Claire Market and Prince's Island Park made the hotel's location an asset.
The one problem with the room was the ventilation system had a pronounced rattle when the fan was on, so I had to turn it off to sleep (this was in room 1111).
Staff were friendly and helpful, although I found the desk to generally be busy and backed up at the times that I approached it. This may have been circumstantial.
Hotel parking isn't cheap, but compared to typical Calgary parking rates, it's not absurd. I would consider $28/day for weekdays a minor detractor though.
Overall, it was a very good experience at the Calgary Westin.
August 16, 2014
Rated 2 out of 5 by mikeintoronto Location is good, hotel is worn
Great location to explore Calgary, but not at the level you would expect of a Westin. Tower rooms are much better. SPG recognition is close to non-existent
August 19, 2014
Rated 5 out of 5 by BVT12 Great Visit
Calgary was a wonderful city and Westin is the place to stay when you are there. It was centrally located and they did an amazing job at everything.
August 18, 2014
Rated 5 out of 5 by BennieG Comfy Cozy
Stayed because of a wedding held in The Westin and thoroughly enjoyed our stay.
The staff is friendly and the rooms are very comfortable.
August 18, 2014
Rated 4 out of 5 by kt99 Hotel
Nice stay central location.
August 19, 2014
Rated 5 out of 5 by Axelrose76 Like i am at my own house
They treat you as a family
August 18, 2014
Rated 3 out of 5 by DC51 Not to expectations
I was very disappointed to fine a hair covered lint roller on the night stand when I entered the room. Overall room was not up to Westin standards and not worth the premium price. Staff was excellent as usual.
August 15, 2014
Rated 3 out of 5 by Tobie Convenient location, but basic room quality
The Westin is conveniently located and the staff very welcoming and curteous. The hotel is expensive in my opinion and the room decor and comfort is real basic and a little skimpy on quality for the Category rating and price charged. I have stayed at Category 2 SPG hotels with better room amenities than this hotel.
February 12, 2012
Rated 2 out of 5 by Cat20000 Ms. Saenz
I was put in the oldest room, chipped paint cottage ceiling, broken lamp, dirty carpet, chipped tile, rotted wall paper - needless to say horrible!!!
August 13, 2014
Rated 5 out of 5 by Mark420 Excellent staff
Starting with making the reservation, the people we encountered could not have been more helpful. The room was fine and a good night's sleep was had by all.
August 11, 2014
Rated 5 out of 5 by Karbus Could be great with a few tweaks
I often stay at this hotel in summer because of its location near the River and Park. Service is excellent and the amenities are good. I had a room in the west tower this time which is larger than the rooms in the east tower. The lamps beside the bed were not sufficient for reading in bed and there were no plugs in for my electronics near the bedside table. The room was generally too dark for me. The beds are very comfortable and the desk provided is good for working with plugs in and lamp. I tried to use the business center once to print a document and it was too complicated; you need to sign onto an account and pay first to use the computer. Not convenient when one is in a hurry like I usually am.
July 24, 2014
Rated 4 out of 5 by j45879 Overall
Overall an excellent experience. Hotel rooms are very sound proof and quiet. I was not overly pleased with housekeeping. It would be great if the bottom sheet fit properly on the bed. It would also be helpful to have more front desk help, the customer services is superb which means there is quite a wait for an available customer service representative.
August 5, 2014
Rated 4 out of 5 by toronto12345 Nice
Clean and the Bed is so comfort
August 7, 2014
Rated 4 out of 5 by M168 There can be improvements
The rooms are adequate.
However I found the towels lacking. They are old and a bit smelly.
Being Westin, I think the towels can be replaced by new ones.
August 6, 2014
Rated 5 out of 5 by gedgar As usual- above and beyond.
My most recent stay can be summed up with one anecdote. I went out for a run, leaving the hotel at about 5:15 pm. When I returned to the hotel, I was hot and breathing heavily. So I stood outside the main front entrance for a minute to catch my breath. Without asking, prompting, or any communication at all, one of the doormen simply walked up to me and handed me a chilled bottle of water. He asked how my run was, where I had gone etc.
This is the kind of service that happens all the time at the Calgary Westin. The staff just seems to know the right little thing to do, at exactly the right moment.
July 19, 2014
Rated 5 out of 5 by BLARE28 Overrated
Doors slamming all through the night. Need to invest in some sort of soft close door on there rooms or upgrade the insulation between the walls. Other people staying on the same floor down the hall shutting their doors sounded as if it were in your own room it was so loud.
Had to pay for wireless. Such a simple amenity is just as appauling as the poor sleep. At that price my wireless should be included, much like every other SPG hotel I've stayed in.
June 21, 2014