Rated 5 out of 5 by Gwibby Fantastic Experience
Left this hotel today after a glorious 5 night stay. I really can't say enough about how well I was treated! My first night there I had a problem with the temperature in my room. It was very hot and the thermostat wasn't working. I called the front desk and they immediately sent a serviceman to fix. He thought he had fixed it but no luck..I left it for the night but I stopped in at the front desk in AM to tell them. They were immediately apologetic and promised to send someone up immediately. They then gave me a gift card to be used for their breakfast buffet which I used and it was delicious! After I returned to my room later in the day the temperature was perfect and they had even left a deluxe fan in my room!! And a voice message on my phone asking if all was well. That was just one of many amazing interactions I had with staff at the hotel!
The location of the hotel is perfect! Walking distance to everything from fantastic shopping...restaurants... Stephen Avenue to the Ctrain!
I also ended every night with a nightcap at the attached keg restaurant...Tim the bartender rocked! So polite and professional!
I will definitely be back as a SPG member and frequent traveller I would say this is one of my favorite hotels!
May 6, 2016
Rated 4 out of 5 by jane2 Two issues
There was a terrible squeaking in the vent throughout my last night - had to sleep with a pillow on my head! I did let reception know when I checked out.
I had by accident left some items on the shower ledge and did not realise until the next day. I was, however, still in the hotel for most of the day at the conference I had registered under, so the hotel could have contacted me to have me pick them up. Disappointing that staff did not go to that extra little effort.
April 12, 2016
Rated 5 out of 5 by Suzanne0425 Great Stay and Staff!
We were checked in by Max, who was very professional and informative. Sara welcomed us as well and provided a business card should we need anything during our stay. We would return to this hotel.
March 16, 2016
Rated 2 out of 5 by Verified Reviewer Westin is not a value hotel for it's prices
What a disappointing stay I had at this hotel. The first room I was in, the bathroom was so small and poorly laid out, you either hit your hip on the bathroom sink or bumped into the shower or hit your head on the wall while simply sitting on the toilet.....I asked for a room with a bathtub and "yay" there was a little more room, athough the bathtub wasn't much bigger than my dog's water dish, so don't actually plan to use it. The TV size and quality is terrible, and I had a better unit in a cheap hotel in Hinton...so disappointing. The food was pricey but tasty, but the service was hit or miss....I spent a fair bit of time on hold which is frustrating. Be warned, parking is extra on top of the high prices...value/$ is just not there.
February 12, 2016
Rated 5 out of 5 by Verified Reviewer Fantastic
Very clean, Comfortable, Friendly Staff, Good Restaurant, City Centre...and more.
February 2, 2016
Rated 2 out of 5 by Sherrytjacob Need improvement
Compared to other Westin that I've stayed. I felt this place needs more cleanliness.
December 9, 2015
Rated 3 out of 5 by Biz123 Average for the cost
Room was fine, staff was excellent, gym and facilities were pretty dismal. I paid quite a bit given this.
November 29, 2015
Rated 1 out of 5 by 10guest messy bathrooms
i have stayed here 3 time first time was good no issues. second time the toilet was plugged when we got there very digusting.
Third time hair on the ceiling toilet paper on floor and some other stuff not sure what. no one informed me that i could park in oversized parking for my f150 had to park in valet which i parked my truck. i did get the money back after complaining. they also moved my truck from its spot and told me it was in the same spot so had to look for my truck. (lucky not a big parking lot). very disappointed overall stay small beds only made for 1 person and was told they don't want more then 2 people in a room.
November 9, 2015
Rated 5 out of 5 by Vickysavard This hotel has many services accessibles.
The staff was courteous, the facilities were open 24h (pool, etc.), a beautifull place to sit and relax near to reception., the restaurant was easy of access with delicious breakfast. I liked my stay.
October 27, 2015
Rated 5 out of 5 by AMIEE LOVE THIS HOTEL!
I always stay at the Westin Calgary when I'm there on Business. Absolutely love this hotel. Everyone is so nice and courteous, and very helpful! :)
May 29, 2015
Rated 3 out of 5 by westinfan2015 Hotel is Great, Rooms are Too Small
Hotel is wonderful, but the rooms are way too small. I've had dorm rooms that are larger. And, please let your guests know that the $5 coupon in lieu of housekeeping is for a 1-2 night stay. After the 3rd night, you receive more coupons.
May 9, 2015
Rated 5 out of 5 by kmac13 Always top notch
I stay here at least once a month. The staff is always exceptionally friendly to me and my dog. My room is always clean and comfortable. Things like the free bottles of water in the room, provided dog bed and dishes and helpful staff are features that keep us coming back. Along with that, the location is excellent with easy access to a Starbucks in the lobby, connections to the +15's and just a couple of blocks from the trails along the river
May 2, 2015
Rated 1 out of 5 by JonathanSPGmemeber Very disappointed
I'm extremely shocked how disappointed I was with the staff and what happened during my stay at the Westin. I live in Calgary and decided to stay downtown so that we could go to the Hockey game and out for dinner for the night. We checked in at 5pm and was told our room was not ready. We were unable to get changed and had to use the main bathroom. We arrived back at the hotel at 2am and our room was still not available for the single one night stay. After 37 mins of fighting with the guy at the front he ended up telling us we wouldn't like the room available because the bathroom was to big. I'm pretty sure the guy was on drugs to have said something so ridiculous. Once up in the room we noticed the bathroom was handicap capable that’s all. Total bananas! Not \going to be able to recommend staying here anymore to family or friends.
April 27, 2015
Rated 5 out of 5 by SamiBizTravel Midnight emergency - Need a room
After an issue with a corporate apartment at midnight on a Sunday, exhausted, I walked into the the Westin in need of a room and not having a reservation. I was a bit concerned about availability as there were 3 other people checking in at such a late hour (looked like they were airline staff). The front desk agent was kind, courteous and efficient. He found my Startwood account, found me a good rate, checked me in and had room key in my hands in no time. I was comfortably in bed about 15 minutes after walking into the hotel.
The services provided was a life saver to me. I was tired and quite angry but the Westin made it all better and I got a good night sleep.
Thank you to the Westin staff for saving the day.
April 27, 2015
Rated 5 out of 5 by John1990 Great Hotel and Outstanding Service
I was traveling to Calgary for work. I stayed in the hotel for 10 different occasions, ranging from 3-4 nights per week.
The hotel itself is great for business travel. The room is clean and the fitness facility is great.
What makes this "5 stars" rating is its outstanding services. Special thanks to Gwen who take care of my reservation so diligently and Jessica of in-room dinning who goes out of her way to tailor the breakfast to my personal taste. They truly make me feel special!
I will recommend this hotel.
April 10, 2015
Rated 2 out of 5 by Shell127 Westin Calgary
They still do allow the automation of receipts.
March 5, 2015
Rated 4 out of 5 by yegster Great room, but service is inconsistent
Great checkin experience, great room, but was ignored by both doormen as I struggled with my suitcase exiting my taxi. In fact, through my entire stay, the door staff failed to greet me coming or going. Weird...
January 30, 2015
Rated 5 out of 5 by bkck great staff
staff was accommodating on all levels.
December 19, 2014
Rated 3 out of 5 by Signman1970 Average
The breakfast buffet is small, skimpy selection. No windows in the restaurant. Rooms are very dry. Beds weren't very comfortable. Tower rooms need update.
November 29, 2014
Rated 5 out of 5 by Tangible One of the best Westins in Canada
The staff is really great here. There service is second to none. Always a pleasure staying at this Westin Calgary
November 20, 2014
Rated 5 out of 5 by GregKathy2014 weekend trip
Very nice hotel for a short stay to Calgary.
November 10, 2014
Rated 4 out of 5 by Sharon26 Short but sweet
Everything went very well until the very end. I understood we had our conference room until 5 pm but we were told to pack up our reception desk as another group were to have it at 3:30 pm. Wasn't communicated to us very well.
October 29, 2014
Rated 5 out of 5 by andrea11 a wonderful surprise
Booked a room for my husbands 40th and upon arrival was given a complementary upgrade. A step further was taken as goodies and beverages were also sent up to us as a gift! Our room was spacious and modern and the staff were fantastic and friendly. Can't say enough about what a good experience we had at the Westin Calgary!
October 27, 2014
Rated 4 out of 5 by ADFM2014 Lead
My overall stay was very good. The atmosphere was very comfortable and the food at both places were good.
October 15, 2014
Rated 3 out of 5 by NYC1963 Very small room and double beds...really?
On my arrival I was greeted with the ridiculous price of Hotel Guest Parking. Then to enter a room that was small and crowded with two double beds.
October 15, 2014
Rated 4 out of 5 by kerusi Very pofessional
Very professional atmosphere however price range could be better, but still reasonable as is. Didn't get to stay too long but otherwise highly enjoyed my stay.
October 9, 2014
Rated 5 out of 5 by clayton1973 This hotel was great
The staff was very welcoming
October 8, 2014
Rated 5 out of 5 by JoJoYYC Great Hotel!
This is an extremely clean and modern facility. I always appreciate the friendly, knowledgeable staff and the room upgrades.
October 6, 2014
Rated 5 out of 5 by Esme91 This hotel provided excellent service
We arrived into Calgary airport during the evening so needed a room for our first night. The hotel was easy to find from the airiport, the staff were very helpful, parked the car and we were soon in the bar having a relaxing drink. The breakfast the next morning was excellent and set us up well for a day of some sightseeing followed by a drive to Banff. A very good experience and good start to the holiday.
October 3, 2014
Rated 5 out of 5 by BTBREHM2014 Loved it!
The place to stay in Calgary.
October 1, 2014