Rated 5 out of 5 by JMK3 Great location and great views from Tower Rooms
Excellent location. Upgraded to a nice suite in the tower building. Beautiful view. Great location near Stanley Park and Canada Center. Many good places to eat nearby!
Didn't use many of the other hotel facilities.
Very friendly staff.
Left an item in the room. Didn't realize for a week. Called hotel, they had it. Was confused as to why they didn't proactively call me. Was told that was a corporate policy due to privacy issues. Not sure I agree with that, but that's not the hotels fault, but an SPG issue!
Looking forward to figuring out another reason to goto Vancouver and stay here again!
August 19, 2012
Rated 5 out of 5 by johnson3 Stayed for the wedding show
We stayed here because of the wedding show, and we were so pleased that we did. Staff were friendly and helpful. Beautiful views and good location
January 18, 2014
Rated 5 out of 5 by Pakelekia Wonderful stay!
had a super room on 8th floor of tower overlooking Stanley Park, harbor & boats, North Vancouver and mountains. Room was quiet and comfortable (except we had to have pillows replaced with much smaller soft ones). Staff was wonderful. Only downside was the food was not up to expectations in Seawall. Loved the location--walked along seawall in both directions--had superb weather, too!
October 16, 2013
Rated 5 out of 5 by vssachoices feedback from my stay
during my 4 days and 3 nights stay in your hotel, it was marvellous experience.Fabulous hotel,extremely comfortable bed, great views from my room.Front desk staffs were friendly and accommodating. One set back is the housekeeping service. Since I believe in "green choice", it was only the 3rd day I request tidying up the room..On return to my room in the afternoon, I notice my patio door was still opened, there were food crumbs on the chair, the iron and iron board and hair blower had not put back in their original place with cords still dangling.The labels for complimentary water bottles were not attached to the bottles. It appears the housekeeper mainly tidy my beds,refills supply and empty garbage.That is not my expectation from such a well known hotel. Overall, I highly recommend this hotel to my friends. It is Grand.
June 25, 2012
Rated 5 out of 5 by Fabio A home away from home
My wife and I, both frequent travellers (we are currently Platinum SPG members), we stayed three times at the Westin Bayshore between March 22 and April 6. In fact we used the hotel as a basis for our tours to the Rockies, to Vancouver island and to Seattle. The staff was extremely helpful and helped us in many ways from practical issues such as various laundry washes to buying tickets for a Davis Cup match played in Vancouver (thanks again Emily). We also enjoyed very much the food served in the hotel lounge.
We had rooms in the tower with spectacular views of the harbour. The rooms had everything we needed. The only improvement I would recommend, on the occasion of the next refurbishing, is the addition of a hand-held shower. If there is no tub, a fixed shower is really not enough.
We sincerely hope we will be back soon.
April 17, 2013
Rated 5 out of 5 by MissyJo Above and Beyond Service!
The hotel went above and beyond all exepectations when we stayed here. The stay was in celebration of the end of radiation for my aunt's breast cancer. I had notified the agent at booking that this was a special occasion. The room was upgraded to a corner suite with views on all sides and a lovely fruit basket was there upon arrival. My family was treated like royality. We will forever be thankful for the service and generosity of the hotel and staff.
January 3, 2012
Rated 5 out of 5 by Jason66 Great Hotel, Great Location and even better service
I came to the hotel for business but extended my stay for a family vacation. Heather the front desk Manager was outstanding. I was disconnected when requesting my upgrade. She called me back and took care of everything. Whom ever is the GM you are lucky to have someone who takes care of there platinum guests the way heather helped my family. I have stayed at other Westin's and do not get the platinum service.
Thanks again for making our stay!
April 2, 2013
Rated 4 out of 5 by Marty46 Good and bad
As usual the hotel was wonderfully welcoming and any request to any of the staff was willingly accommodated and efficiently performed. What really spoiled it for me was the winter closure of the bar, presumably for reasons of (false) economy, and the cancelling of the shuttle bus (same reasons?). These decisions, presumably made by accountants as opposed to hoteliers, are regrettable (I'm weighing my words so as not to sound offensive....!)
December 3, 2012
Rated 1 out of 5 by Gman13 Worst Hotel Stay
When I checked in the Westin Bayshore, Vancouver, I was to that the only room available was a one with a sofa bed (seriously?). That was the most uncomfortable bed I have ever slept in. I didn't get a good night of sleep and because of that my days were not as productive.
When I request a room and get a confirmation of booking I expect to get a room with a bed, Nit a sofa bed.
I don't think I'll be staying at a Westin again.
May 22, 2013
Rated 2 out of 5 by Robert Westin Bayshore, Vancouver
I have to say I am disappointed with the level of service I received. I felt like I was treated like an ordinary guest and did not receive any recognition assicoated with my membership status.
I was checked in at the regular check in and I did not receive any room upgrades.
There was no mention about any extra amenities I am entitled to.
Neither was I asked about my choice of gifts.
January 22, 2013
Rated 3 out of 5 by chrschnell Nice location, but needs improvement
The Location is nice and the Hotel makes a good first impression. The rooms are big enough and clean.
Still there were some negative Points which mainly relate to the noise Level we experienced. There were a lot of teenagers in the hotel during our stay which run in the floors and shouted from one balcony to the other until after midnight and the Impression was as if somebody would run next to your bad, or shout within your room. Also the noise level from the starting and landing seaplanes was exceptionally loud. There seems to be no noise reduction by the door to the floor, or through the window, or at least same not satisfactory.
Additionally the room service was not convincing and the breakfast to expensive. During checkout the reception did not even ask if we had a pleasant stay, nor if we have any comments.
The only real great service we experienced was from the concierge desk which was always of real assistance.
July 1, 2013
Rated 5 out of 5 by Puffy Puffy
The location of this hotel is perfect for a stay in the Vancouver area. We found the daily breakfast buffet was too expensive, but there were several locations within walking distance to enjoy a great breakfast.
We were disappointed in the hot tub as at the end of the day, it needed cleaning. Probably, this should be done throughout the day to ensure a satisfactory experience.
September 7, 2012
Rated 5 out of 5 by TEB1152 Westin Bayshore is superb
I travel extensively for business and have stayed about 750 nights in various Starwood properties. The Westin Bayshore is one the best Starwood property at which I have stayed. My wife and I stayed five nights at this property.
The location is probably the best in Vancouver. It is on the water. Stanley Park, the seaplane terminal, and the Seabus to North Vancouver are within easy walking distance. The views over Coal Harbor are stunning with great sunrises and the comings and goings of a major harbor and seaplane base
The staff was both friendly and professional. The facilities are excellent. The breakfast buffet is the best that I have experienced. We noted an earlier review commenting that it was expensive. Although it may cost a few dollars more that at many other locations, it is well worth it because of the great selection and high quality.
We hate to leave, and we already are planning for a return visit in the not too distant future.
September 22, 2012
Rated 4 out of 5 by Sandy69 Over all very good, but a couple of minor issues.
Over all, the staff was amazing and the food was very good, but there were a couple of issues. The room service pizza was very poor, and despite expressing my disappointment with what tasted like a frozen pizza, they did not follow up with me. Upon departure, one staff member plunked my heavy luggage down with a "There ya go" after he brought them from storage. I had interrupted his google image search (the porter was helping someone else), and neither he nor the doorman offered any help as I struggled to get the luggage to my vehicle. It is too bad that these incidents had to blemish an otherwise excellent stay.
November 23, 2013
Rated 4 out of 5 by Sirdaav Hard to work out this hotel...
I got a cheap rate, and was placed in the towers. I am guessing the main hotel building is nicer. However, some of the room looked reno'd, the door of the room was scratched and beaten and touched up badly with paint... This theme seemed to persist in the hotel, newer elevator insides, but the hallway where you wait for the elevator was very grubby on the walls... Million dollar view from the room, literally, but they cleaned the room and used neat bleach in the shower, it reeked, the pool area smell is very strong - in the lobby area outside, the coffee packets in the room were out of date - small stuff maybe, but it makes you wonder about attention to detail. The staff were great. The location is lvely, but a steep walk up into town if older or infirm - so be aware, there is no shuttle downtown if you need it, you'll be cabbing it. So it's a bit of a mixed bag, a nice hotel, nice setting, but there are far nicer out there, that said, for the price I paid, not the rack rates, it is worth it.
January 19, 2012
Rated 2 out of 5 by seattle Not up to the level of a west in for service
we had a poor experience with many aspects of the hotel including no gym, food from room service left up and down the hallway, weak concierge and a horrible experience at checkout with the valet... Physically a nice hotel but not up to the level we expect from star wood.
December 12, 2011
Rated 4 out of 5 by Mike46 Location, location, location
We booked the Bayshore, even though it is more expensive than the other Starwood properties in town due to it's location by the water and close to Stanley park.
We used the suite upgrade rewards for Platinum guests and good a nice junior suite on the 9th floor in the normal with a balcony towards the west, so getting afternoon sun. The view is a bit distracted by the tower building and looking down to the roof of the connecting building, but quite nice.
We booked the SPG breakfast plus rate which was really worth it. A very good breakfast with lot's of choices, so we did not get bored even after 3 days.
However it seems the servers are not used to this rate, as everybody had to check how to handle the coupon that was valid for 3 days.
We arrived at the hotel at just after their normal check- in time of 3pm. The check-in lady wasn't sure if the room was ready, but after some 15 min wait in the nice hotel lobby we were off to our room. Beside the wait the downside was, that she did not recognize herself that the rate included breakfast, so we had to remind her.
Check-out was smooth.
September 24, 2012
Rated 4 out of 5 by mekmlewis communication between staff ..
Although we requested a later checkout and were granted 1pm. Staff entered our room approx 10am , waking and disturbing us. That was a great inconvenience !
May 6, 2013
Rated 5 out of 5 by Beachguru Great Location to enjoy the Bay
Hotel was a perfect location for us to enjoy a bike ride around the Bay with great access to Downtown. Great food and staff make this a hotel an excellent choice.
January 23, 2013
Rated 5 out of 5 by Tamster65 Excellent Stay and Beautiful Location!
Excellent room and view. Staff were very helpful and the Spa was outstanding!
October 9, 2012
Rated 3 out of 5 by Overnighter2013 Deluxe Waterfront Room Upgrade Disappointment
We booked 2 nights to attend a Christmas party in Vancouver. We upgraded to the "Deluxe Waterfront" room and paid the premium to do so. We were assigned a 5th floor room overlooking the marina. Not bad, but certainly not a "Deluxe Waterfront" room.
Others in our party who booked, and only booked a single night, were given a 14th floor room overlooking the harbour.
Was this because it was our first time staying at a Westin facility? If so, it left a slightly less than perfect impression.
The room was clean, other than the Jujube on the floor at the edge of the bed and scuff marks on the skirting.
The bed was very comfortable with nice linen. We had 2 good sleeps.
I would still recommend staying here, but would suggest checking out your "room with a view" first.
December 17, 2013
Rated 4 out of 5 by TravellingC Conference 3 night stay
I recently attended a conference, I found the room small but comfortable enough. Found hair stuck to walls, wasn't mine because I have short hair and I had just checked in! View is so beautiful though, balcony would have been so worth it! The restaurant I had dinner there and was good, although breakfast service was not a good experience.. Food is decent and is over-priced, waitress looks harassed, we waited for service and had to stand around to pay for 5 minutes! No one smiles to make it acceptable, for the breakfast price, friendliness would have been awesome. Also waitress did not hang around long enough to ask for options for a vegan customer.
November 27, 2012
Rated 5 out of 5 by MC108 Westin Bayshore Vancouver is a wonderful hotel!
We recently stayed at the Westin Bayshore for nearly a week as I was scheduled for a major surgery in Vancouver. The staff was wonderful, very accommodating, very understanding about me not knowing our exact check out date due to my surgery and extended our stay without a problem when I needed one more day to rest before travelling. They even sent up a card with lovely snacks and drinks for my family the day of my surgery, so thoughtful! We can't thank Emily at the front desk enough for making our stay so wonderful!! I hope the company recognizes what an amazing employee she is; the best customer service we've experienced in years. I really credit her with making our stay and experience extremely comfortable, which all of us really needed given the circumstances for our stay. Thank you!!! We've stayed in many high end hotels over the past several years but this hotel has really won our loyalty.We will definitely book this hotel again whenever we are staying in Vancouver, it's our new favourite! You can't beat the location either being right on the harbour and Stanley Park. Awesome views, safe location, and a terrific place to walk your dog. We had our dog with us and the hotel provided a lovely pet bed, treats, and food bowls. They're very friendly about having dogs there. Our beds were really comfortable and the room was very clean and quiet even with people right next door. My only suggestion would be to have some room with queen beds in them too. Overall, fantastic experience!
June 6, 2013
Rated 2 out of 5 by platinum100nights unfriendly staff
Check in staff person behind the desk was terse and unwelcoming. I'm a platinum guest with over 100 nights per year. Even with my elite status they did not give me an upgrade and did not even put me on a preferred floor. TV in room is very small - maybe 30 inch. Parking at the hotel is $37 per night, or you can literally park across the street at a public garage for $20 per day. There are no free computer access for platinum guests. Platinum breakfast amenity only includes the "cold buffet" section - hot food is an extra charge. When we asked the front desk person for directions to a restaurant she said "just Google it"... I didn't care for her attitude.
July 30, 2013
Rated 4 out of 5 by ExpatDreams Location, location, location
This is a nice hotel with great service. My husband and I spent four nights in what we call a "starter vacation," which is a stay to experience the city before spending time at a resort. Nearly all activities that Vancouver has to offer (bikes, nature walks, restaurants, clubs, shopping) are a short cab ride or walk away. Public transportation also seemed accessible, although we didn't personally exercise that option. The Plat benefits are nice – we were upgraded to a harbor-facing corner room, even though we were traveling on points. Free breakfast benefit was fantastic. We were given the option of the complimentary cold options from the buffet or to upgrade to the full buffet for $10. We found the cold option more than sufficient with smoked salmon and other proteins offered.
First of all, Vancouver is a walking friendly city and the Bayshore is centrally located to activities for couples and families. In addition to a Safeway, there's a Whole Foods and several liquor stores nearby, definitely walking distance. Not to sound whiney, but cocktails at restaurants are absudly overpriced compared to purchasing a bottle of wine, so plan accordingly. I'm not sure why other reviews mention that tower rooms are sub-standard. Our corner tower room had a lovely view of the harbor, was nicely renovated and also quiet. The Westin is a great people watching spot, since it is located near Stanely Park and harbor activities.
The reason we say the service was great at the Westin (with the exception of a rude poolside waiter) was the manager Cassy who made our stay special by giving us the inside track on restaurants and entertainment spots that are not as touristy and more local. This is how we like to travel and she put our stay over the top to excellent.
July 15, 2012
Rated 4 out of 5 by mdditt2000 Beautiful location and wonderful weekend away from home
The Westin Bayshore hotel is located in the perfect location for a relaxing vacation or weekend away. We stayed at the Westin Bayshore hotel for three nights and enjoyed every minute of our stay. My son loved the sea planes taking off and landing right outside and hotel window and balcony. The hotel is directly opposite Stanley Park and is within walking distances to downtown and good restaurants/coffee shops etc. We loved walking alone the sea wall. The pools and gym looked great unfortunately we never used either of them. The Westin Bayshore hotels internet speed was effective and seem to work very well. We loved the Starbucks located in the hotel. The Starbucks is open early in the morning until 4pm in the afternoon. Since Starbucks was located in the hotel we never had to eat breakfast from the hotel. However the hotel breakfast buffet did look very good. It also looked over priced. Our room was 1880 located on the 18th floor. Our room was next to the elevator shaft. Every time the elevator went up and down you could hear it. I would recommend you request a room that is not located next the elevator shaft in the tower. Very poor design if you ask me. We also had to the ask the hotel staff four times before we received the babies crib. For some unknown reason we receive a bath mat with the crib. I don't think the hotel staff known the difference between a hotel mat and baby blanket. Hotel management was very apologetic and send up a tray of cookies and water.
Regardless of the elevator and crib issues our stay was wonderful. Safeway's and whole-foods supermarket are two blocks from the hotel on Robson St. We purchased some fruit, yogurt etc. The hotel room has a refrigerator. No SPG platinum upgrade from what I could tell. We received a standard Westin king room. Well room did have a great view of the downtown. We will definitely be back. No SPG club lounge.
October 27, 2011
Rated 4 out of 5 by OchreSilence Beautiful location and excellent hotel
The Westin is in a beautiful location near Stanley Park. The views (from a bay view room) are spectacular. The room itself is well laid out to maximise comfort and enjoyment of the views. The opening balcony doors enhance this experience. The Westin heavenly bed remains an excellent and restful experience.
The only weak point is the bathroom. The shower screens are inadequate for the wonderful rainfall type shower head resulting in minor bathroom flooding with every shower. There is a paucity of places to hand towels to dry (and no ability at all to hang swimwear or hand washed items to dry). A liquid body soap would also have been a nice additional feature.
September 21, 2012
Rated 4 out of 5 by LMD13 Great Hotel
Not a bad thing to say...the view and location is great...you're still in the city but it feels very private and away from it all. the staff were great...the hotel was extremely clean.
December 27, 2013
Rated 1 out of 5 by Travel123 Poor customer service
Stayed at this hotel several times and always impressed. However this stay was extremely poor. As a platinum level guest did not receive any special treatment. Requested a high floor but upon check in was given a low floor with limited view. As a platinum level I am a custom to Starwood hotels pre selecting a room that honor’s my request. One of the mornings I had to wait 30 minutes to get a table for breakfast. The pool area had towels laying round on the empty chairs for a long period of time. The room only had one guest robe and housekeeping did a poor job of cleaning the room daily. Would not recommend this hotel!!
August 7, 2013
Rated 3 out of 5 by social Not your hotel if you plan on meeting for dinner or a drink
Before, during and after a conference attendees and organizers are looking for a place to chat or plan for the next day. This hotel doesn't provide a place to meet at the end of the day. There is a nice place for breakfast and lunch but forget sitting down after a long day of sessions. There is no bar where you can meet people and mingle - except for a small bar that is hidden and doesn't stay open past 10:00 on a Sat. night.
December 12, 2013