Rated 5 out of 5 by mojave3ooo Enjoyable Stay at Conference
Stayed at this location for the first time for a conference. Lovely hotel, gorgeous scenery, great space for meetings. Room was excellent. Arrived at 9am for meeting and was able to check in right away which was nice. Room on 16th floor very nice. Outdoor pool very refreshing before/after long work days. On last day went downtown for an event. It is a bit far from downtown but if you are in the north end of Toronto this is definitely the place to stay at.. Food was good. All in all a most enjoyable stay and I would definitely stay there in the future if in that area.
July 29, 2014
Rated 5 out of 5 by beryb pleasant stay but far from downtown
Positive: Courteous staff, clean, spacious room, super comfy bed/pillows, taxis on site readily available, nearby bus stop which takes you to subway and on to downtown in about 35 minutes), in-rooom items such as coffee maker, fridge, hair dryer, etc.
Negative: distance to downtown, shower curtain smelled moldy, not so nice view from room 508, difficulty using wifi
Didn't use any of the on-site facilities like pool or gym.
Dinner at Katsura- chef was entertaining, food was good, but not quite worth the expense.
July 7, 2014
Rated 4 out of 5 by WGW27 Should include internet in suite.
I was very suprised that the Westin still charges for WiFi use in the suite. I have travelled a lot the past 3 years in Europe, Canada and the US and have found that it is now standard to be offered complimentary in all hotels from modest to five star . For the amount of time I needed it, it did not make sense to pay the fees being charged but at the same time it was very inconvenient to always have to go downstairs. This will definately influence my decision to stay here again.
June 11, 2012
Rated 3 out of 5 by appledc Usually good, but not last visit
During my last stay I was awoken by incessant knocking. It was a man stating to be the hotel manger (Curt?) and a facilities person demanding that I leave the room for a fire alarm check. I indicated for them to come back later. He kept knocking and knocking demanding I leave the room immediately because they weren't going to alter their schedule. I said I wasnt' notified, since it wasn't mentioned at checkin, not posted in the elevator or my floor, or on my door. He said there was a notice hanging inthe lobby and that I had to give them access immediately. I was ticked off and left the buiilding. Nornally the rest of the staff is outstanding, but I can't believe these two acted like stormtroopers to evict guests who weren't notifed. I've been at this hotel before when the power went out a couple of times and that didn't bother me because of the great overall staff,, but the recent treatement does.
August 15, 2014
Rated 1 out of 5 by paball Mistakes made
What looks to be a beautiful property, just did not live up to our needs. It was our 20th anniversary and sadly our room did not work out.
Everything was fine until the first of two nights. The room temp said it was going down to 60, but it was very warm and we could not sleep. I informed the staff and had a card in the room that said they fixed the problem. The 2nd night was worse. Very warm and had a very hard time sleeping. After the first day our room was never cleaned. I asked a maid in the hall and she said that her shift was over. We went out to dinner and when we got back the room was half cleaned. No towels. I called for towels and they never arrived. I called the next morning and it took 30+ minutes.
For a hotel of this caliber, these mistakes and problems should not occur. Pretty sure our 40th will not be there.
August 29, 2013
Rated 4 out of 5 by Chris Very nice hotel
I am always very happy with the room and service. It's the little things that I appreciate. The coffee is replaced each day. Even the desk pen was replaced after I took it with me on the first day. Very clean hotel and the staf is exremely freindy and helpful.
The only small complaint is the temperature of the rooms. There is a draft and I had to keep the heat turned up to 80.
Other than that I have no complaints.
February 15, 2013
Rated 5 out of 5 by MAS4887 I love the Prince
I always enjoy staying here and this saturday was a bonus as I was the starwood guest of the day. Which in itself is lovely but it was especially nice as I had driven through a blizzard from WIndsor to take my 87 year mom to dinner and a movie. What was normally a three hour drive took five and I was seriously questioning my judgement. So, to be treated with an upgrade was wonderful. Just a great oasis as always
February 4, 2013
Rated 5 out of 5 by Real56 Country Club in the City
From the moment I drove in the lane, I knew I would enjoy my stay, The building and grounds are well maintained and my room was sooo comfy .... but I had to go to my conference! Great facilities - awesome food!!! Just want to know how you managed to have the 3 deer wander through the garden as a welcome distraction during the boring part of my course!
September 13, 2013
Rated 3 out of 5 by J5542 Uncomfortable temperature
This hotel was uncomfortable in all the common areas. The temperature was stifling.
The bar, the restaurant, the meeting rooms where all very hot. The bar was so hot I was sweating. So I just left. The picture quality on the TV is a joke, it was like they where using rabbit ears for the signal. Most unpleasant stay due to lack of air conditioning.
June 26, 2013
Rated 5 out of 5 by webber1177 Staff is excellent
This is our 10th stay at the Prince and Lidja normally takes care of us. Clara more than filled her shoes and the entire front desk staff was beyond excellent. Leroy, Ernie and Steve were their congenial best.
Only the menu and food at the coffee shop still needs improvement.
We will certainly stay with you on our next trip to Toronto..
September 2, 2013
Rated 4 out of 5 by TP007 Nice for weekend stay
Nice amenities. Good location if driving except there is a separate charge for self parking a vehicle. It is nice to have access to the tennis court. Fitness desk staff was helpful. It would be nice if there were a sign up sheet for tennis courts. Bathroom seemed small; showerheads seemed lower than normal.
August 9, 2012
Rated 5 out of 5 by linda Linda
Front Desk people are angels. Milia was our contact person and she was terrific.
I will say that I was surprised at how much in excess of the room rate you "hold" on check in. I hope no one is close to their credit limit when that happens. Good thing I used a card with plenty of credit limit!
February 19, 2013
Rated 5 out of 5 by Mount13 Our stay was pleasant
We were satisfied during our short stay at Westin Prince Toronto, as the environment within and without the hotel was beautiful and very nicely maintained, the room was clean and pleasant, and the personnel at the front desk and for the service was kind and very helpful.
August 8, 2013
Rated 5 out of 5 by Tara35 No stone left unturned
The Prince met and exceeded my expectations. I felt well taken care of the whole time and while nothing arose that needed tending if it did, i knew who to ask and feel it would have been done. Staff were approachable whilst not being overbearing.
February 19, 2013
Rated 5 out of 5 by MAXIMUS21 My stay was just SUPER!
The whole week that I stayed at the Hotel was just SUPER, the whole staff made sure my stay was great and they aswered all my needs! For the last 25 years each time I go, I feel just like home!
December 2, 2013
Rated 2 out of 5 by Pat7 Decent hotel but staff ruin it
Good clean hotel, good area and relatively clean. Staff however leave a lot to be desired. Front desk was disorganized and un helpful in resolving problems.
November 6, 2013
Rated 5 out of 5 by Saller Great staff
Very helpful and informative staff
Perfect stay for the purpose of our visit.
November 17, 2014
Rated 5 out of 5 by Marc58 Nice atmosphere
Great location, front desk people were exceptional for meeting our needs. Nice Bar, great atmosphere and real nice staff at the bar.
February 24, 2013
Rated 5 out of 5 by lovewestin Will live here next time
Friendly staff, clean room, buffet breakfast with quality and many varieties, beautiful views, good location to anywhere.
September 1, 2013
Rated 5 out of 5 by Mich9827 Great staff!
Had a very pleasant stay on the weekend of Feb. 8-10 - the staff were great! They were all so friendly and accomodating.
February 11, 2013
Rated 5 out of 5 by Kate42 Stay here all the time
I stay here often due to business travel. They recognise me and appreciate my business. It's my home away from home
August 13, 2012
Rated 5 out of 5 by mxmum5640 The conference facilities and service are superb!
Friendly service, nice facilities, and a good selection of menu choices.
May 7, 2014
Rated 4 out of 5 by SHS34 Stay here frequently on business
I stay here often when I'm in Toronto on business. The hotel, facilities, rooms and staff are all quite good. The little touches are appreciated.
A couple of minor details: The pillows provided are generally feather pillows. As someone with severe allergies, I normally request synthetic foam pillows, which your housekeeping staff is happy to provide, but they are almost invariably old and lumpy and uncomfortable. Also, there aren't readily accessible electrical outlets to plug in devices like phones and laptops to charge. There's one at the desk, but the others are all hidden behind heavy furniture.
Aside from that, a good place to stay.
May 15, 2014
Rated 4 out of 5 by Chick1956 The room that I had was great
Room was very quiet, clean and spacious. The staff at the breakfast restaurant was polite and helpful.
October 31, 2012
Rated 4 out of 5 by puneet0977 The Hotel Has Great Staff
The Hotel has great staff and the service in the Lobby Restaurant is fantastic.
January 15, 2013
Rated 4 out of 5 by Arrowmaker Nice Property, but the Kitchen does not meet the Starwood standard
Stayed at here for the first time in 15 years a few days ago. Very impressed with the updates and, of course, always impressed with the 'Heavenly Bed'. Unfortunately, the kitchen is not up tot the Starwood standard. We went to the dining room about 8:30 pm on Sunday evening for a small bite after a day on the road. The warm Camembert I ordered was certainly not warm and essentially tasteless. The next morning, the kitchen could not correctly produce soft-boiled eggs; poached and hard-boiled were offered before we finally gave up. The wait staff were attentive, diligent, professional and truly apologetic. The deficiency was in the kitchen.
September 12, 2013
Rated 4 out of 5 by drnature Getting your needs met
Medical conferences can be exhausting. Flying in to a new place in the middle of winter can be disorienting. The Westin staff were friendly and seasoned at anticipating needs. I didn't have a car and the thought of either trying to find my way around or bracing the below temps was solved by eating at the lovely in-house restaurants. Want Japanese, Continental or Persian? - the choices were varied and I still want the grilled eggplant recipe stuffed with walnut paste and drizzled with pommegranite juice. The room was modern minimalist, but gave an expansive warm feeling. Great for anyone who suffers from claustrophia. Small details in the ammenities like the clothesline for wet swim suits, complimentary Starbucks, robe, hair dryer, iron, and toiletries. All of these things seem small, but when you are restricted from carrying items either because of security or cost they are welcome ammenities. It was lovely to wake up and use the fitness room, slip into the hot tub (could have been warmer) and then slide over to the sauna. Tyson, the concierge, was exceptional with coordinating ground transportation to the airport or answering any question or finding my not quite dry bathing suit after check-out and neatly packing it into my luggage. Without hesitation, I would stay at The Westin again.
February 4, 2013
Rated 5 out of 5 by Jacko Great location and a home like feel.
We stay here quite often and have always enjoyed our stay. The staff are quite open, friendly and accomodating. The workout facility is well equipped and above what one would normally find at a hotel centre. The location of the hotel is fantastic being close to the downtown but not in the downtown. The 401 and DVP are a block away for easy access to anywhere you want to go. Things are quiet around the hotel and going for a walk or run is an easy option. The restaurant has a great setting with good service and food. The pool is seasonal (indoor whirlpool though) and is kept clean and inviting. A great place to stay and would highly recommend a stay here.
April 11, 2012
Rated 4 out of 5 by garrett1 Relaxing Property
We were very happy with our stay. The room was a bit dated (wallpaper) but the bed was excellent and the room had modern amenities. The property is gorgeous and relaxing. A great place to relax and feel you got away from it all in the midst of Toronto. You are literally 20 minutes from downtown.
The main restaurant looked great as does the lobby. Parking is pay here both self and valet. Concerns here are with the the pool. You have a major Carpenter Ant problem. You also have a signage problem getting to the pool that needs to be corrected. The room service at the pool is also a problem. I gave up on my drink order on Saturday.
July 15, 2013
Rated 3 out of 5 by ironman22 nice location but could use improvements
Nice hotel, located out of the city and a nice park behind.
Facilities are average. Sauna doesn't work, and the hot tube is cold. Gym is very small.
Ate breakfast and enjoyed the buffet. However my room was slightly dirty upon entering (the cups in the bar and the desk area).
Exercise room was a bit dirty and no staff, water spilled all over the place and some equipment didn't seem to have been wiped down for awhile.
The room itself was a bit cold or too hot, ran the AC or Heat non stop....leaving it at 21-22C did not seem to work at all. Plus it was so loud to keep on all night (I left it on regardless)
I think there are some better alternatives in the area.
December 17, 2012