Rated 5 out of 5 by mike301 Perfect Vacation
We stayed at this hotel for a 4-night getaway. Our vacation here was perfect. We had a top-floor room with a balcony and ocean view. It had a surprising cathedral ceiling! The room was very comfortable. Housekeeping was exceptional. Staff went out of their way to say holà and make us feel welcome. The resort was pretty quiet when we were there so we had no problem getting dinner reservations or finding a nice beach chair. The setup of the resort with bars and pools right on the beach is perfect. The food at Arrecifes is excellent, I recommend eating outside on the balcony if possible. I was a bit disappointed with Sea and Stones however, it was windy which made grilling the food difficult. The breakfast buffet is wonderful, they had a wide variety of delicious food and very attentive service. Some might find the design of the hotel a bit old (monumental concrete painted in colours) but in my book this vacation was practically perfect. I highly recommend this hotel and hope to be back soon.
6 de diciembre de 2013
Rated 5 out of 5 by Ron24 Great Friendly Service
What a great hotel resort experience. Great service from phone calls from Cecelia from the Concierge Desk to help arrange for our stay and activities. She had a package prepared with suggested trips and golf course recommendations. Eduardo at the front desk was very helpful with check in. We were upgraded to a Suite and had a wonderful room with terrific amenities.
We had great food at the El Palmar restaurant for breakfast with David providing great service and dinner at Sand and Stone with Pedro giving excellent recommendations and wonderful service.
Jonathan and Monica at the Concierge Desk also were helpful in making other arrangements.
The beach and pool were great with pool side drinks and food from Bernardo. He was friendly and attentive.
The Spa was also great. My wife and sons had an excellent Massage and were impressed with the facilities.
I recommend the Westin Regina Cancun for it's terrific staff.
25 de noviembre de 2013
Rated 5 out of 5 by Lighthouse Total Relaxation and Exceptional Service
We stayed here for a week after three nights at another hotel where I had a business meeting. We could not have been happier. The room was spacious and clean. The pool and beach at the Club were perfect -- it was very quiet. What made the week exceptional was the attitude and helpfulness of the staff. Food was excellent. We liked the property so much we didn't leave it once!
13 de octubre de 2013
Rated 5 out of 5 by Foxtrot82 Great Value and Super Staff
Frequent visitor to Cancun, love staying here. Quiet and secluded feel, but close to the "action". The facility has spacious public areas, beautiful views up the strip and down. The staff is more friendly, courteous, and helpful than any hotel I've ever stayed in. You can pay more, but you can't get more.
7 de octubre de 2013
Rated 5 out of 5 by JS72 Excellent Resort with Excellent Service!
Our first ever visit to Cancun involved researching just about every hotel and resort on the strip and we decided on the Westin Resort mainly due to the price and the location. This resort is located on the very south side of hotel row away from all the malls and restaurants. Our decision paid off as soon as we pulled up and checked in. At the front desk we were greeted by Efren who immediately made us feel very welcome . Efren, very efficiently checked us in and in a very professional way made us feel right at home at this amazing resort. We had further contact with him throughout our 5 day 4 night stay and every time he went above and beyond to answer our questions and point us in the right direction. He really made a great first impression and set a very positive tone to our stay. Thank you!!! Our room was incredibly spacious with amazing views. First night we dined at Arrecifes, which is a very nice and upscale Mexican restaurant on site. Great place for Mothers Day dinner. Breakfast at the El Palmar was perfect every time. The kids loved the variety of breakfast food to choose from. Mexican coffee in the restaurant, try it, you'll love it! The service at all the pool bars and at the "Brisa" was top notch. Thank you Javier and Mr.Toledo for taking great care of us by the pool. At the end of the day "The Place" is where you'll want to be.Try the Mexican wines, great selection. The outdoor patio with the live music and ocean views was definitely one of our favorites. Bottom line, there is nothing negative we can say about this property. The location, the price, the SERVICE !!! Every employee we met at this hotel was amazing. One can overlook small things, but the way one is treated by the staff makes the biggest impression. The management must be doing something right at this property and for that reason we will be back for what I'm sure will be yet another great stay at the Cancun Westin.
22 de julio de 2013
Rated 5 out of 5 by COKE FELICITACIONES
MI COMENTARIO ES UNA FELICITACION TODOS LOS EMPLEADOS SON MUY AMABLES PERO EN ESPECIAL LA UNICA QUE ME HIZO SENTIR EXCEPCIONAL FUE EN EL RESTAURANTE EL PALMAR LA SEÑORITA ESMERALDA ELLA TE PREPARA UNAS QUESADILLAS RIQUISIMAS Y ES SUMAMENTE AMABLE SIEMPRE DECIA ES UN PLACER SI TODOS LOS HOTELES EN CACNUN TUVIERAN ALGUEIN COMO ELLA CANCUN SERIA EL MEJOR DESTINO DEL MUNDO UNA FELICITACION PARA ELLA Y PARA TODOS EN EL PALMAR GRAN ESTANCIA ME FASCINO WESTIN
5 de junio de 2013
Rated 5 out of 5 by Ontariopaul Great spot for a family vacation
We styed here with our 2 girls ages 10 and 15 for a week vacation and could not hve been happier with the resort. It is impossible to single out any particular staff member as each and every person we encounterd was absolutely wonderful. I have never stayed at a hotel anywhere else in the world where EVERYONE went out of their way to make sure we were looked after. This place should be used a training site for hotel staff.
El Palamar was a great spot for a family dinner or lunch but if you want a high end meal I would venture off the resort. We had dinner at Arrecifies one night and while the service was spectular the and the food was good, it was nothing special. The location is perfect, at the quiet end of Cancun beach. It was never over crowded, even though it was March break. The nightlife of Cancun is a quick cab ride away if you want it.SPG recognition was exceptional, something you don't always see at Resort Hotels. I would definitely recommend this hotel to anyone wanting to visit Cancun and can see us returning many times.
21 de marzo de 2013
Rated 5 out of 5 by ULLA24 6TH STAY AT ROYAL BEACH CLUB
WE HAD A WONDERFUL TIME IN NOV. AS USUAL. STAFF WAS GREAT. WE THINK OF THEM AS FRIENDS. HOPE TO GO BACK AGAIN.
11 de marzo de 2013