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Rated 3,9 out of 5 by 69 reviewers.
Rated 5 out of 5 by return to paradise This is an updated review based on my recent (3/27-4/3/2014) stay. I am a Starwood Gold member and usually stay at Westin properties, so my standards are elevated. I have stayed at this hotel multiple times and will continue to do so whenever possible because the Westin Cancun Resort & Spa is truly a paradise escape in both location and in service. The location is outside of the more hectic "hotel zone" so its a peaceful environment; the decor emphasis is on simplicity (spare clean design of white plaster walls, cool Mexican tile floors) with the comfort & luxury of signature Westin bedding & linens; the beach at this Westin site is gorgeous (clean white sand, not rocky, with many beach lounges and several palapas; brilliant clear blue water/no kelp) with easy access for safe swimming; and there two large clean swimming pools (oceanfront and lagoon side; both with many very comfortable lounges)as well as smaller pools. The spa is beautiful and restful: clean, spacious locker area & resting room; clean & effective sauna and steam rooms; multiple private showers Westin white tea amenities; treatment rooms are absolutely quiet and with the most comfortable and high quality treatment tables and linens. Across time, I have had multiple massages and body treatments at the spa and every single massage therapist has been highly skilled to outstanding... which brings me to customer service! My experiences with the full range of staff at the Westin Cancun Resort & Spa have been consistently exceptional: from my interactions with housekeeping staff (muchas gracias, Ysabel) to bartenders (especially Jorge and Jesus) to the wait staff for poolside food service and room service, to the beach towel staff, to my interactions with hotel management (Haydee S): every single staff person has been very friendly, gracious, and truly seem committed to insuring the enjoyment and comfort of hotel guests. Bottomline, location + excellent customer service = bliss at the Westin Cancun Resort & Spa. I can't wait to go back! 12 Апрель 2014 г.
Rated 5 out of 5 by Good Food,Good Place This resort is an excellent place to go for relaxation and if you want serenity this is the place. Good food , friendly staff and good place to stay. Close to all amenities. Would definitely go back. 22 Март 2014 г.
Rated 5 out of 5 by SPG Recognition is Outstanding The Royal Beach Club is a wonderful asset in this property. The complimentary breakfast was one of the best we have experienced and the evening snacks and complimentary drinks were also a perfect way to relax after a day at the beach. Our room was on the lagoon side with beautiful views. The Spa and exercise facilities are also quite good. Thanks to the staff for a splendid stay. 19 Март 2014 г.
Rated 5 out of 5 by This Hotel has great respect for its customers The employees of this hotel have a real concern for your comfort and want you to enjoy your stay. 5 Март 2014 г.
Rated 5 out of 5 by Perfect family vacations We spent 13 nights in this great hotel during January 2014 and we really enjoyed it! All the hotel staff was really helpful and kind, to assist you in every detail of the stay. Two waiters at the RBC deserve a special mention, thanks to Bernardo and Marcos. I highly recommend to stay at the Royal Beach Club building, as this part is fully remodeled and rooms are bigger and all with private balcony which is really a plus. Additionally, the breakfast and the cocktail at night are a great plus for this hotel area, nevertheless sometimes the food variety during the cocktail is not that good. The beach pools are perfect, clean and really close to the beach with spectacular views, and if you're traveling with young children you will have just perfect vacations as we did. Additionally, the beach is perfect and you have comfortable beach chairs. Just in front of the RBC the beach has some waves and if you want to be in the sea without waves, you can do a 3 minute walk and swim in front of the Club Med hotel. If you like snorkeling, there's a reef spot (it is a National Park with guards) only at 10 minute walk from the hotel by the beach, just crossing some rocks thru a path. You need snorkeling equipment including life vest, but there's a rental equipment area if you need any item. The location is just perfect! I really recommend this hotel and if you are an SPG elite member, you will really feel the SPG benefits and elite recognition with no issues, no matter that it is a vacation resort, they would do whatever they can to make your stay comfortable. 27 Февраль 2014 г.
Rated 5 out of 5 by My favorite escape for three consecutive years I have been to the Westin Cancun & Spa for the third consecutive year. I have been upgraded to a Royal Beach Club room (initially laguna view, then ocean view) and I have been able to enjoy the amenities offered in this part of the hotel. Breakfast was complimentary and offered a great choice of healthy products; in addition cocktails and finger food were also offered at the end of the afternoon. The hotel's location at the very beginning of the "Zona Hotelera" allow the guests to enjoy an oasis of tranquillity and relaxation, far from the busy and loud big hotels. The pool and the beach areas are great and you always find a chair and umbrella available. The food and drinks offered in those areas are delicious. The best of this hotel is the great service provided by its great employees that work with a sincere kindness. I have been so glad to see "Marco" again for breakfast. He recognized me because of my past stays and he welcomed me with his "Mi casa es su casa" attitude; it was a real pleasure to begin my day with his great smiling service. The only glitch I have experienced was at the check-in, when the employee recognized me as a Gold member instead of a Platinum. This was due to a computer error and it has brilliantly addressed by the local hotel management. I have also enjoyed a great massage in the Westin Spa. I would suggest to renovate the SPA as well as the Gym as the facility and the machines are aging and definitely need some maintenance. I have spent a wonderful time in this hotel and i will for sure come back, hopefully very soon. 3 Февраль 2014 г.
Rated 5 out of 5 by Outstanding Resort! I came with my daughter in December 2013- she had a few days off after working 25-7 for the past 14 months as a new lawyer..She desperately needed a vacation and the Westin Resort and Spa Cancun gave us theeeee best time possible. WE have been to almost all of the Starwood beach resorts so have something to compare this to.. May I say that this is a terrific place in every aspect. The property itself is so conveniently located- easy to get to from the airport. And on a beautiful section of the beach- where it curves around so it is so nice to walk up and down the beach, easy to get to restaurants in town and nice location if you like running.. The property itself is just lovely- the pools are very pretty with comfortable chairs and umbrellas, the beach is beautiful – with really nice huts to sit under. We really enjoyed our time at the pool and relaxing on the beach and swimming in the absolutely gorgeous blue warm water!! We had one junior suite in the regular building and one room in the Club building- both beautiful, clean, well-kept and appointed. Loved the regular room as it had a lovely balcony. And great to stay there because you have the most outstanding service from all of the staff and you have a most delicious, beautiful, plentiful complimentary breakfast including champagne!! And then at 6 pm you can come back and have drinks and gorgeous, delicious appetizers!! All served by theeee most lovely staff members.. they couldn’t be nicer, friendlier or more helpful. In fact, all of the staff was just lovely- from check-in to the concierge group, to the staff in the restaurants, the spa, around the pool.. everywhere! The General Manager and his administrative person are just so lovely too! Every request we had was honored, and some were even anticipated! The food in the restaurant was beautifully presented, delicious and most plentiful. I got to play tennis on the roof- which has turf courts- new to me but fine. All the arrangements were made by the concierge staff which was perfect! WE had massages at the spa which were delightful! Every part of the resort is well-kept, from the grounds, to the pool area, the rooms. We met many lovely guests as well and lots of fun talking to them and sitting with them in the Club lounge. My daughter and I enjoyed every moment of our visit to this resort .The only downside—we had to leave after four days… I can’t wait to come back!! 13 Январь 2014 г.
Rated 5 out of 5 by Really enjoyed this property! great quiet location! We stayed ten nights over the holidays! Family with two kids 8&9 My mother in law joined us for two nights. Stayed in the Royal beach part of the property. Beds were very good! This is a big thing since I have been all over Mexico and its often like sleeping on a rock! This alone is A+ Our maid was also outstanding! She couldn't have been nicer and did an amazing job! Wish I remembered her name! She really was sweet and consistent and did a much better job than most maids at other resorts I have been to! As far as service express via telephone, anytime we called they responded! Usually full properties let it ring and ring like the one in Aruba! My mother in law had a problem with her room and the manager really looked after us! Thanks so much! Handled so well !!!!! The buffet breakfast at the two locations was excellent! I think at full occupancy during the holidays you need a few more waiters ! Same with the evenings! I have stayed in other resorts over Christmas and New Years eve, but this Westin did not feel crowded at all even though all 400 rooms were full! You can always find chairs at the pool or the beach! Excellent again! I went to Aruba (Westin) and would never go there during this busy time ever again! So this property is excellent even when it is totally full! I loved the layout of the hotel on the beach and pools which is so close to the rooms. Never felt crowded at this part of the beach! Nice white sand! I though the staff like Laura and Jorge were super and the GM was outstanding! Can't say enough how much they made these ten days so wonderful for us! Thank you so much! It was also our 10th and they sent us a nice surprise! Thanks again so much for being so kind! I will be back over the next few years for sure! Tim 12 Январь 2014 г.