Rated 5 out of 5 by Diver99 Amazing hotel best location on Grand Cayman
This is the best beach on the island! Add the Pool and bar and food and you never have to leave the resort! Snorkel Safari on jet skis was a blast! Definitely coming back to Westin Grand Cayman!
July 6, 2014
Rated 3 out of 5 by Burt14 Comfortable Stay but Some Improvements Needed
I stayed at this hotel for business and it served the purpose quite well. The staff were exceptionally responsive and helped to make my stay comfortable. However, I noted a few improvements that will be needed to bring this property up to the Westin standard.
Due to health concerns, I needed to stay off my feet and use the room service menu quite a bit and found it very limited. Usually, I look forward to the Westin room service, but not so at this hotel.
The room smelled quite damp and musty, not the smell that you want to greet you when coming in from the heat and humidity outside!
Finally, the instructions for the "Make a Green Choice" program were not straightforward. While the door flyer indicated that I could participate by either hanging the flyer on my door by 2am or contacting the front desk, Guest Services staff informed me upon checkout that I could only receive the voucher by hanging the flyer on my door for verification by the night manager. While I attempted to "Make a Green Choice" twice during my stay, I did not receive any credit. If the point is to encourage guests to reuse towels during their stay, and guests do that through any verifiable means - call to Guest Services, flyer hung on the door or simply signing off to housekeeping that they do not require towels - then the hotel wins. Why withhold the rewards from guests? In any case, if the program must be implemented so strictly, the instructions should not be misleading.
July 6, 2014
Rated 5 out of 5 by Celle Westin Cayman Islands Staycation
Excellent service and facilities. I did enjoyed my stay!
June 23, 2014
Rated 5 out of 5 by Melif Amazing Stay with a Personal Touch
This jewel of the Caribbean has become a second home for us. On our most recent stay, the hotel staff knew we were celebrating a momentus occasion and provided exceptional service and a personalized amenity for my husband. If you are looking for a relaxing, memorable and touching experience, this place is for you!
June 30, 2014
Rated 5 out of 5 by Tracie1974 Review of Westin Hotel
The hotel exceeded my expectations. The quality of servie is one that should be exemplified by others. Great job to the management and staff of Westin
June 30, 2014
Rated 4 out of 5 by hdAtlanta Average Hotel With Great Views
Traveled here with a group of girls. The location is great and the beach is gorgeous. As for pros, we found the beach concierge staff and the pool bar staff to be excellent and the best part of the hotel. The guys getting chairs and umbrellas ready were very friendly and helpful and the waitresses serving the beach and pool as well as the bartenders were awesome. The food options at the pool area cafe were also very good and reasonably priced for a hotel. The housekeeping staff was very polite and helpful and went above and beyond, even though we opted not to have our room cleaned every day (made the "green choice' and took the $5 food credit). We were still able to get fresh towels when needed, and still received 2 bottles of water a day, and a steady stream of rum cakes. As for cons, the WiFi in the hotel is HORRIBLE. You can get great signal in the lobby, but none of us could get any of our devices to even pick up one bar in the room area unless we were crouched in the doorway. Which wouldn't normally have been too bad except it rained for several days of our trip so we spent more time than usual in the room. Also, there is no ventilation in the bathrooms in the rooms which means everything stays damp during your entire stay, and you can't turn the air down below 68F. The pool was a big disappointment. It's small, stayed dirty because of all the trees raining debris in it, and there aren't many chairs on the pool deck so if you don't get out there before 9am, forget it. At least there's a swim up bar and really the beach is gorgeous so you an avoid the pool! The gym is also a little sad. The machines are relatively new and in great shape, although it's small so at peak times they are full, which is to be expected, but there is no air conditioning or fans from what I could tell in the room, so your workout turns into quite the sweat session. Lastly, no one ever mentioned me being an SPG member. No, I'm not a high roller SPG level, but at every other SPG hotel I've stayed in, I've at least been recognized at check in. I've never stayed anywhere else in Grand Cayman, so I can't compare the Westin with anything else. Overall the stay was fine, just nothing spectacular - the staff really make this a nice place to stay.
July 1, 2014
Rated 5 out of 5 by free60 Very nice family vacation place
Our room was clean and comfortable, the staff were responsive but not intrusive. Except for a crying baby next door on a couple occasions, there were no noise problems
June 29, 2014
Rated 5 out of 5 by Jas46 Jas46
Location and value for this property is almost unparalleled. Beautiful beaches and many water sports available through the hotel. Outstanding management team; staff go out of their way to ensure your comfort.
June 29, 2014
Rated 5 out of 5 by rob99 Excellent Hotel, Staff, Service and Location!
After reading the rest of the older reviews I was a little apprehensive about staying at this property. I am now 10 days into our 15 day stay and everything has been EXCELLENT with our vacation. From the staff at Ferdinand's (on site restaurant), the pools/bar/beach and front desk we have had nothing but a positive experience. The hotel is in excellent condition and as I write this review they are touching up paint, landscaping, etc. Also, I received a room upgrade for being Platinum and every morning our breakfast buffet is free ($20/CI/PP). Overall, do not be concerned about the past reviews and stay here - off to the beach for us!
December 12, 2012
Rated 5 out of 5 by Lin42 Fabulous!
We just returned from a 6 night stay. This hotel was wonderful. After reading some of the reviews, we were a little nervous about our stay. We had a wonderful vacation and would highly recommend this hotel. The hotel is situated in a breathtakingly beautiful location. As you leave the lobby, you walk through large glass doors to the pool area and then step down to gorgeous white sand and the Caribbean Sea. My kids loved the pool and the free juice in the lobby each day. My husband's Platinum status earned us an ocean view upgrade, free WiFi, and complimentary brunch for 2 each morning. We were able to snorkel right off of the beach (Governor's Reef is to the right of the hotel - swim out until you see TONS of tropical fish! Trust me, you'll know when you get there!) We ate lunch at the pool grill each day - which we found to be a fantastic value. (Grilled cheese sandwich, large bowl of fruit and bag of chips for $4) Ferdinand's provided us with a delicious dinner in a quiet atmosphere. The concierge provided us with great info and coupons. They recommended a free Red Sail Catamaran ride to Rum Point for dinner and the Dolphin Discovery experience - both were the highlights of our trip! I can't say enough wonderful things about our experience. It was the best family vacation we have ever had! Thank you Westin!
June 25, 2012
Rated 5 out of 5 by mayor28 Hotel has great staff and amenities
From the time of check in to the check out. the staff was very friendly and great with our kids. Our kids thoroughly enjoyed this paradise and this resort is very family friendly. Our rooms were great and comfortable. Hadi was great to all and made the stay feel like paradise. The beach staff attended to all needs which were few but were always there to help.
June 24, 2014
Rated 5 out of 5 by Alexk12 great location
Great place. I enjoyed it even if it was business. Please make sure that this stay counts as two. I had two rooms and it should reflect as two stays for my account . TRhey were supposed to be two reservations even if they decided to combine the bills at the hotel upon checking out thank you
June 24, 2014
Rated 5 out of 5 by Jusyasbelt Great place for romantic getaway
Will recommend this hotel to anyone service was great my room was very clean and spacious staff was quick to respond to any request overall experience priceless just loved my stay at the westin.
June 24, 2014
Rated 4 out of 5 by pk714 Family Vaca
Lovely location, top notch staff across the board. Beach was just beautiful.
-Clean and very safe
-Staff from bellman, waitresses by the pool, to maid service were kind caring and thoughtful.
-Not any kids activities
-No Westin kids club
-Fri BBQ was not worth the money
-Overall Drinks & Food Very Expensive
June 22, 2014
Rated 1 out of 5 by Aaodao Shame of the Westin brand
This is a serious complaint and concern. SPG should seriously reconsider keeping the Westin Casuarina in Grand Cayman as a franchise facility. This facility and their managemnent is a disgrace to the Westin brand.
You need to spend some serious time reading the guests comments place in Trip Advisor, I put my 2 cents in there too.
From the new general manager, who shows how little he knows about SPG and customer service as soon as he opens his mouth, to the front desk manager (David) who is pretentious, condescending, and disrespectful. The facility is run down, the beach area is dirty and disorganized with broken chairs and poor caring. This facility only cares about robbing the customers of their money by over charging and misguiding the guests.
In my situation, I was lied to, I was called a lier by the David guy, and the room I was in was in disrepair.
I would much like to speak with someone at SPG on my return to the States. This may mean taking my business to another chain all together, it is up to you.
Never been so offended and outrage about an hotel stay.
THIS FACILITY SHOULD NOT BE A MEMBER OF THE SPG FAMILY.
December 6, 2011
Rated 2 out of 5 by JohnL Double Bed?!
What is the purpose of a double bed at a resort like the Westin Grand Cayman Seven Mile Beach resort? This past week, I checked in with my wife and two daughters, age 8 and 10. As usually on vacations I share the bed with one daughter, while my wife shares the other. I am 6'1", weighing 210 pounds... My daughter and I barely fit on the bed...she is 4' - 60 pounds (at most) - I can tell my wife and I would not have been able to fit (and my wife is 5'6" - 140). I can't imagine you would see a lot of singles at this resort, that a double bed would be enough for one person, but this is a resort...what is the purpose of a double bed...who would fit, if you were trying to sleep two to a bed? We had no phone in the room...actually there was a phone, just no cord connecting the phone to the wall...and yes, we did bring this to the attention of the staff. We were four people in the room and continued to receive 3 towels...which is when we found out the above mentioned phone didn't work. No activities for kids...or what I saw of the kids club (during Spring Break) was nil...the door was always locked and the lights off...maybe they were off on an excursions, which is NOT what I would want any kids "camp" to be doing - taking my children off property... Red Sail, which seemed to have a monopoly on the property was extremely un-helpful to my wife when trying to plan a dive trip - so unhelpful, that she walked down the beach to another luxury property to schedule her excursion. Getting a beach chair and umbrella proved so frustrating...again, Spring Break, have enough ready to go. Any maybe spread out the chairs so it didn't feel like you were at Jones Beach in the heart of the summer. What was good...the pool...the beach was beautiful...
April 23, 2014
Rated 5 out of 5 by Thoreau Best of the Caribbean
We just returned from 8 days at the Westin Casuarina on Grand Cayman, and our experience was superb. The hotel is located on a perfect part of 7 mile beach with great snorkeling just off shore. There are plenty of lounge chairs, both on the beach and around the pool, and the staff is great with providing good service at both locations. BTW, the waitresses came from all over the world--France, Italy, Belize, Cuba, Dominican Republic, Philipines, Canada, Serbia, and many more locations. All were friendly and efficient.
February 8, 2012
Rated 1 out of 5 by barnhartk Not at all what I expected
This hotel is not up to the Starwood standard I have come to expect. I was disappointed with everything accept the beach. Hotel is run down, dated and the service and people are marginal. I do not see how this is a category 5 on the Starwood site. I would not recommend this hotel to anyone. I expect more from Starwood based on my pervious stays at other properties. No one in the hotel seamed to be interested in fixing things and never responded to our concerns.
December 11, 2011
Rated 5 out of 5 by Zack The most courteous staff on this planet
Excellent Location, superb service and the best front desk staff
June 20, 2014
Rated 4 out of 5 by Spkr4life Great Spot to Celebrate & Relax
It's been a while since I've been to Grand Cayman and the Westin, specifically. I've been doing villa stays for the last few years and decided to change it up for my birthday this year. Looking forward to celebrating the 4th of July at your great property.
June 18, 2014
Rated 5 out of 5 by MarkSr great resort
We have vacationed several times at the Westin and have enjoyed it more and more each time. The amount of beach umbrellas were a great addition. The staff we dealt with from reservations to beach attendants were all very attentive to our needs. We highly recommend this resort.
February 26, 2014
Rated 2 out of 5 by ECB777 Very disappointed by facilities and hotel overall
Facilities were subpar - my bathroom had brackets missing and only one small towel bar. Paint was also chipped in the room and the decor was tired. Elevator to rooms made jarring movements and was quite dated. Housekeeping was at a minimum - sheets weren't changed in five days, nor were crumbs vacuumed up.
(Also green initiative to forego housekeeping felt like a cheap ploy to cut down on service. Keeping sheets and towels for Eco reasons is ok, but to say no housekeeping at all - no garbage removal, no making of bed, etc. - seems inappropriate
Front desk was very spotty on service- 3 requests over 5 days to add SPG number to the reservation were never executed. Checking out was a confused process for staff as well.
Concierge was great- very helpful and friendly. Majority of staff were very courteous. Beach location was great, although chairs need a refresh.
June 15, 2014
Rated 5 out of 5 by SPG109 Wonderful Vacation!
We just recently returned from a week at this hotel. After reading all of the terrible reviews, I wasn't sure what to expect, but we were pleasantly surprised with our entire experience! We reserved an island-view room with SPG points (you have to call the customer service number rather than booking online since the hotel has "limited participation" in SPG points redemption, but their customer service team is great and we didn't have any issues). They upgraded us to an ocean-view room because of my SPG gold status. We chose the option for complimentary wireless internet in our hotel room as the SPG gold amenity. The beach is amazingly beautiful and the weather was awesome while we were there! The Westin staff is very friendly and helpful. The only negative thing I can think of is that the rooms definitely need updating and they smell kind of musty. They told us that they will begin doing renovations on the hotel in August/September 2012, and there is a display in the lobby to show what the updates will look like. I would expect that this hotel will go up to at least a SPG Category 6 once the renovations are complete. If you want to use points for your stay, I would recommend going soon!
June 12, 2012
Rated 1 out of 5 by rlk2012 Watch your billing
We were there on an all expense paid celebration to include all food and beverage. At checkout things seemed a touch suspisious so I asked for a receipt showing that I was paid in full. 20 minutes later I was given a make shift receipt. Later when I received my credit card statement I was billed for sevices on days I was not even there! Also interesting is there is no way to contact them by email. Be careful
February 4, 2012
Rated 5 out of 5 by CRAIG64 BEACH
Great idea to finally introduce umbrellas to the beach. However, not nearly enough are available! When you are paying top dollar (as you are here) you shouldn't have to get up at 5:30 a.m. to get chairs with an umbrella. This is actually what i had to do. each day for seven days. Fights were breaking out over umbrellas. You need another 50 to 75, at least!.
April 20, 2013
Rated 2 out of 5 by Ned14 Great setting, aged property
Perfect setting, but property is really showing some age. Rooms are basic, nothing special. Service is good but not great. Food was ok. The lobby bar is so irrelevant and misplaced, might as well not have it. For this location,this hotel could be a 10 but it is more like a 4. Close completely, redo entire resort, and reopen under a Luxury Collection property.
May 5, 2014
Rated 5 out of 5 by MarriottBound Awesome beach, location, staff & experience
We just spent 6 nights and had two fantastic ocean front rooms. Could not have had a better experience. The beach, staff, location and overall experience were superb. This was our second stay in the last two years and we plan to bring more family and friends next time. Where the pool ends the beach begins!
June 15, 2012
Rated 5 out of 5 by vaca24 Awesome
I was nervous reading the other reviews prior to vacation, but this place was awesome. Don't listen to what the others say. Pools and facilities were very clean, staff was helpful and the location was incredible. You can walk to pretty much anything worth going to on the island and spend all day at the resort. The best snorkeling we did was right off the hotels beach. My only complaint was that the hot tub was too hot and teh pool was too cool, but the ocean was perfect.
January 31, 2012
Rated 5 out of 5 by Sophie514 Beautiful 7 Mile Beach
Amazing Westin Resort- Beautiful 7 mile beach!
June 15, 2014
Rated 4 out of 5 by Kathy716 This hotel has a great beach & pool
The Westin still has the best beach front on 7-mile beach. The pool area is wonderful too. The hotel has done a nice job of updating lobby & outside furniture. However, the rooms need work. We were in 104 & I'm sure that room has mold in it. The front & back doors were almost impossible to open because they are so warped.
Staff were all great, especially Rui at the beach & Marvette in our hall. We were not pleased that the 3:00 checkout time on our confirmation from SPG was not honored, although the General Mgr.'s name was on it. Tough luck was the attitude. Our flight was at 4:36pm so we sat at the airport for hours. Not a good note to end on for our annual vacation (12 yrs. in a row at the Westin).
June 5, 2014