Rated 5 out of 5 by Mattman Outstanding & BY far best Carribean Location to go
My wife and I travel every november to a new and exciting tropical location to celebrate our anniversary, We stayed here last november for 8 days, we commpletely fell in love with this place for everything from the amazing beach, outstanding staff, excellent food, gorgeous landscaping, perfectly clean rooms & outstanding views in every direction. We are returning again in 2 weeks from now to do it all over again, only this time were bringing friends with us. This is the 1st time were returning to our previous location, we could not help ourselves. Only this time we will be seriously considering purchasing a timeshare. I cannot thank the resort and staff enough for providing us with the perfect anniversary trip.
As for anyone considering this location, dont put too much thought into it, you cannot go wrong here.
Take the time and book the bad kitty excursion to go to the baths in the british west indies virgin gorda, ABSOLUTELY AMAZING DAY
See you in 2 weeks.
October 18, 2012
Rated 3 out of 5 by Jeff Wonderful island, friendly staff but poor attention to guest problems
We loved St. John and the Westin does provide a comfortable base from which to explore. However we encountered two problems not acceptable at this level of hotel service and price. We had a maintenance issue in the bathroom that, despite promises, was never attended to. But worse, there was renovation occuring in the room just below us; the use of wall-shaking power tools early in the morning was absolutely unacceptable. We did receive, after insisting, some minor financial compensation but the front desk staff seemed unconcerned with what was a major problem for a Caribbean "peace and quiet" vacation.
February 12, 2013
Rated 2 out of 5 by ItchyInTheCity Buyer Beware...
I had heard tons of great things about St. John in general and some good things about the Westin specifically. It's in a great location on a relatively uncrowded island with fabulous beaches. However, the rooms are very tired and the minor Westin touches (i.e. Heavenly bed, shampoos, etc) don't go that far when the rooms are so outdated. Staff doesn't really care that much about SPG status, so don't book a lesser quality room hoping for a free upgrade, it likely won't happen. The restaurants and bar on the property are very expensive compared to the local spots in Cruz Bay or on other parts of the island. Lastly, I don't know if it was the time of year or what, but my boyfriend and I got bitten so badly by bugs that it looks like we both have chickenpox. We mostly got bitten at night in our room, which is disturbing (FYI, it was NOT bed bugs...we checked), but wished we had been warned. Needless to say, it was impossible to relax when you were constantly scratching and worrying about bug bites. Maybe the hotel should've offered complimentary bug spray (which ultimately did not help, despite the $12 price tag in the dive shop). It's too bad we didn't have a great experience because the island seems really beautiful...we just didn't get to enjoy it.
December 14, 2011
Rated 3 out of 5 by SvoOwnersNJ Although Forewarned, Disappointing Property
Hopefully you’ll find our review helpful…. About a month before going on our family's winter break vacation, I finally read many of the recent reviews about the Westin St. John Resort & Villas and was somewhat surprised about some of them. I wish I had looked into them earlier when I was booking our trip months earlier, we probably would have booked elsewhere. Unfortunately, the property met our *much lower* expectations.
First let me point out that we are SVO owners at Cancun, Maui, and Kauai. We have a good frame of reference on what a Westin resort should be. To that end, the Villas were relatively new and up to the Westin standards. But other than the “Prime” restaurant (the upscale on-site restaurant), most other things were not to Westin standards. We unfortunately could not get into the Villas during our scheduled week (Presidents Day week) and booked a “deluxe” 2-bed, pool/patio view room. The rooms are showing there age are not well maintained. We had mold growing in several areas of our bathroom and cobwebs on our ceiling. The back patio door handle was almost falling off (when we reported it, they sent an engineer to simply tighten the two Phillips head screws to fix it). On the 4th day of our stay, the in-room refrigerator broke and spoiled the food we had it in (it actually got hot inside).
If our disappointment was limited to just the hotel room then our stay would probably have been more positive… it wasn’t. It seems that about half of the staff do not have a positive attitude. For certain, some were great. Unfortunately, many seemed not to care and were inattentive (beyond blaming it due to them being on “island time”). Food service at the main restaurant was consistently slow from arrival to departure. Our last breakfast was totally “comp’ed” due to a total breakdown of service. Forty-five minutes after we were arrived, simply breakfast food was served to my wife and two daughters. Drinks were delivered about at the 30-minute mark to them. I opted for the standard $26 Westin breakfast buffet – it was up to the usual standard. When the rest of my family’s food arrived, the waitress commented that I could get my buffet meal. I informed her that I had already finished a while ago but was *never* received my coffee and no longer wanted it (we were checking out and had to catch the ferry back to St. Thomas). I asked for the check. She seemed very surprised. Unexpectedly, she came back a couple of minutes later to say that we did not have to pay for the meal at all. I suppose a gracious gesture for the horrible service. The last comment about the main restaurant is a rather limited, boring food selection. In contrast, the “Prime” restaurant was fantastic and highly recommended by us if you still stay at this property.
On a separate note, as expected, the Kid’s club staff was excellent with our kids and kept them wanting to return (great news for our future visits to other Westin properties).
To sum it up, we didn’t have a "bad" time but I’m *very* glad I read the reviews from others warning us about this property – my expectations were tempered greatly. Unfortunately, the Westin St. John Resort & Villas simply does not meet the standards of the other Westin properties we own or have been to. We do not plan to return any time soon and do not recommend it to others – there are better choices within the SPG network (much less competing resorts).
March 1, 2012
Rated 1 out of 5 by snaggles Horrible Honeymoon Experience...
I would like to start by staying that as a SPG Platinum member for 3-4 years, this is my first bad experience.
I chose this destination for my honeymoon after endless reviews online and searching around for other options. I also liked that fact that as a SPG Platinum member, I ALWAYS am upgraded and have first-class treatment. I used points for the first five nights of my trip and paid out of pocket for the next two nights all in a King bed, garden view room. The SPG Platinum agent stated that it should be a problem getting upgraded (based on availability at the time) and I called the hotel two days prior and they also said I should be upgraded. Upton my arrival at the hotel, I was told that an upgrade was not available ant to try back the next day. This went on for the next couple days until I realized that it was not going to happen. If I wasn’t assured an upgrade, I would have just purchased a villa or suite to hopefully have an enjoyable honeymoon. Look, I understand the terms and conditions but no one went out of the way for us during our stay for ANYTHING.
Besides the above, here is the laundry list of items wrong with the room we stayed in the “22” group of rooms:
-Toilet didn't work, called to have service done on it. Had to call again to ask when he was coming. Finally came and when custodian left it still ran the same way.
- Too many golf carts on the grounds
-Was charged a $40 a day “Resort Charge” fee that was not stated anywhere when I purchased the room. When asked about this, I was told that this was for the “courtesy transportation onsite, fitness center, WI-FI” and other things that are outrageous especially for a Platinum member.
-Mold in closet
-Dead bugs/fleas in light fixtures in bathroom
-Called for fresh bath towels to be delivered had to call about them twice before they brought them and once they did it was over an hour from the first time we called -We were offered beer and pretzels and cheese and wine upon our arrival at check-in... They never delivered it and we had to call to ask about it on a daily basis (don’t offer things if you can’t remember!)
-We were also offered $10 per day at the Mango Cafe and were told the $10 would automatically be taken off from our room bill per day - this was not the case we had to call twice to have them remove it.
- Room was unpleasant to stay in - not "five star" quality.
-We could hear both neighbors on either side of us, one through the joining door the other through the vent in the bathroom.
-We were told we would get two bottles of water per day for being platinum members, this service was only provided on 2-3 of the seven total nights stayed, one time we called and asked for the delivery another couple days we never got the water.
Overall, I would give our entire stay one of five stars and that is only because of the location. The grounds were great and the people were nice, but there is a LOT of room for improvement at this hotel. For the entire trip, I did not feel like a SPG Platinum member and am second guessing my decision to choose a Starwood property as my honeymoon destination.
January 26, 2012
Rated 2 out of 5 by spg22 Unfortunate
Very dirty room. A dead cockroach in the bathroom, mold in the floor and shower tiles, dirty floors. We reported it to no avail. The wait staff at the pool bar treated us like we were a bother. The resort restaurant was closed for repairs - something no one told us (not even the website) when we booked. Free watersports sparsely available so we could never use. Straw that broke the camel's back - finding bloody tissue in nightstand on day we were leaving. Room had clearly not been cleaned. We expected more.
February 13, 2012
Rated 2 out of 5 by llynnd Big Expectations, Big Disappointment
Waited 8 years to finally get a week in St John's. I'll flip past the part where we had this reservation for 8 months, spent $3,500 in airline fees, when Starwood notified us that the pool would be closed approximately one week before our departure. I'll also skip the part where I called Starwood and was promised free tickets to Trunk Beach for my family and advised another pool would be available to order food and drinks something the kids look forward to....this part is not St John's staff fault.
We arrived on Saturday, at check in I asked for what was verbally promised and was told my requests are not St Johns problem call Starwood. I was given the number to call by a nice gentleman at the front desk and he did send a email to Starwood. The girl working with him at the front desk was completely rude and refused to even go out of her way to help us understand the situation.
Sunday was the only pool day for us, our 4 adult kids had tons of fun playing volleyball with the other guests and getting drinks at the bar, how this vacation was suppose to be. Only downside, with the prep for the pool closure, the area was somewhat dirty and not well maintained.
Sunday we visited Ashley at the concierge desk who gave us our gifts and the lay of the land. She also gave us a discount card but most places did not accept the card or there were additional rules attached, we never received any discounts. Ashley also gave us the activity sheet and explained the beach equipment was free if it didn't have the motor. Monday we rented a car and drove to Trunk Bay. In the evening we headed to the "happy hour $5.00 drinks and appetizers" on the activities sheet. We were told since the pool was closed happy hour was at the Beach Bar. Arriving at the Beach Bar we told there were no $5 appetizers and happy hour was over.....nobody even cared or helped explain the mix-up, we finally walked away. We headed to Snorkels the bar set-up on the beach which was open until 6, it closed and 5:35 with us still sitting there, no last call or notice. When we complained about the situation we were given a new activities sheet with all the happy hours removed. We were also charged for the "free"snorkel equipment. The front desk said they resolved but when we checked out the equipment was on our bill? The mid week cleaning was haphazard and not completed, my husband had to go ask for shampoo and my daughter finished making her bed, the kitchen wasn't cleaned at all. I won't go on.....very very disappointing and avoided with better communication and more people that cared at this resort. BTW There were some really nice people working at the resort, its too bad a few ruined it for the rest. Still waiting for Starwood to return my calls on the pool closure notice.
October 3, 2013
Rated 5 out of 5 by KymTracey Clean, beautiful and friendly propery
We stayed here over New Years 2012 & were pleasantly surprised. We were staying on points and got upgraded to an amazing villa!! Thank you Westin!!!! Our unit was updated and very clean, we even had daily maid service. It was wonderful not to have to hurry in from the beach and shower to go to dinner, we BBQ most of the time. There is a nice starfish market 5 minutes down the street by cab. I don't know why there are so many negative reviews written. The property was just as clean & beautiful as it was 15years ago. The beach was nice and clean with plenty of chairs. We were a bit concerned w/ complaints about staff not being top notch but everyone we had contact w/ from the front desk to the pool bar to the snorkel gear was extremely friendly. Also the car rental on property was helpful in getting us a jeep for the day ( the island was sold out of Jeeps 2 months ago). My only complaint was the BUG BITES.. I had read on trip adviser ahead of time about this & did use bug spray but obviously not enough. By mid week I had 105 bites!!! OUCH.... We think most of them came from the early evenings when I would go out to the pool to BBQ. My family got very few bites & they seldom came out to the BBQ :-) The computers on the gym equipment didn't work to well & took a while to get started. We use the Westin Ferry from the airport & it was worth every dime!!
January 28, 2013
Rated 3 out of 5 by AStock80 Less Than Stellar Experience
I decided to take a last minute vacation with a friend to get out of the frigid cold of Chicago. There were intense weather systems that had kept patrons in the Caribbean much longer than expected (some having been "stranded" in St John and St Thomas for upwards of a week because of snow and the polar vortex). I paid an additional fee to get a beachfront room, which was described as having a balcony or equivalent outdoor space. when we arrived, I was told that all rooms were booked, and the room they put us in, though partly facing the beach, did not have so much as a single window we could open. when I asked about this, they, quite unsympathetically, told me that because people were "stuck" they didn't have a way to accommodate my original room request, which I paid for. They told me I could continue to check with them, and when I asked if they might be able to simply call me if something opened up, they rudely told me 'no'. I travel extensively for work and have been stuck in many places due to weather, and when that happens, the people whose reservations were already on the books take precedence, meaning I've often had to change hotels. what happened, in practice, at this particular facility, is they gave priority to the stuck passengers and put us in a stuffy room without a way to get fresh air. The trip was so short- 3 days- that it wasn't even worth asking about after the second day. Other than some of the front desk staff (I spoke to two who were quite rude, which I pretty much never experience at Starwood), everyone else was nice, the facilities were undergoing construction, which was only announced in a letter the day we arrived (in fairness, it wasn't disruptive, but I can imagine that, depending on the room, that might've been an issue for another guest), and the location was great. They do some odd stuff, like using very noisy leaf blowers and cleaning the beach with a backhoe (complete with blaring beeping) at around 7 am, which woke me up and was really unpleasant. I understand the need to clean the grounds, but the noises were unbearable. The other (very) sour taste that was left in my mouth was that I left behind a silver necklace in the room, called to ask twice about it, and still haven't received a call back to confirm whether it was found. It wasn't expensive, but it had sentimental value, so it was upsetting, albeit my own fault for overlooking it. Overall, I was very underwhelmed by the front desk service, and I definitely didn't receive anything for being a platinum member, other than a pretty lousy attitude when I asked why my reservation couldn't be honored.
February 4, 2014
Rated 5 out of 5 by Brock Great resort
Stayed 6/19 to 6/24. Upgraded room based on plat status. Came in on Westin ferry which was worth the extra expense. Beach better than the reviews, but water did get murky in afternoon with all the boat traffic. Cruz Prime was very nice and had great food. Rented a car through O'Conner rental which was convenient and worth doing. Cruz Water Sports was also convenient for small boat rental for beach hopping we did one day. Would go back, so highly recommend
June 30, 2013
Rated 2 out of 5 by Erin123 No SPG Recognition
First off I am a Platinum member and did not recieve a gift or even bottled water in my room. I booked four nights at the Westin St. John two with Resort Rewards and two with my SPG points. First they created two seperate reservations which was a nightmare to try and combine. They put me in two different rooms for the stay and I asked three months in advance to be put in one room and not moved. The room was very dirty there was brown mud or something on the wall and the floor had not been vaccumed. I was traveling with another family and they were put in a better/larger room even though they booked after me and did not have status. There was no additional bennefits for having platinum status and the staff seemed annoyed that I asked to have my room switched because we were near a very noisy ice machine on the first floor. I love St. John but would not go back to the Westin
November 28, 2011
Rated 2 out of 5 by Shelly Not a real resort
First of all, having to wait 3 hours before the ferry picked us up in St. Thomas caused us to lose an entire day of our vacation. Once we found our room, we had to wait 3 more hours for our luggage to arrive and when it did my suitcase was broken and is now in the dumpster. The small private hotel beach is surrounding by houses in the hills and the construction noise was awful. The private beach water is murky because of the boats allowed close to shore and the construction; this hotel property is not part of the national park so the waters and surrounding area are not protected. On my last day I decided to get out to the hotel beach early in hopes of getting one of the few beach chairs that had an umbrella. There was heavy machinery on the beach combing the sand, there was construction noise from the hilltop and a fire in one of the rooms near the beach. Everything is overpriced, like the $6 glass of orange juice in the casual dining cafe. The spa is ridiculously overpriced for the sparse and outdated facilities provided; I had to bring a face cloth from my hotel room to use in the spa shower. Some of the hotel staff are completely rude. The best thing about this property is that is it within driving distance of the other beaches that are part of the national park. We took a taxi to the other beaches and had a great time. Will visit St. John again, but will not stay at the Westin "resort".
November 18, 2011
Rated 2 out of 5 by PRM13 Wedding Travel - November 2013
Let me first stay, Westin hotels seldom disappoint. This resort however, was in complete disarray. From the start, the ferry was not running when our flight landed, to walking in the empty lobby with nobody to greet us or at the desk, the trip was very disappointing. We were charged an exorbinant resort fee when half the resort was actually closed or under construction. No pool, no pool bar, no nice dining option and a '80s era room.
December 2, 2013
Rated 3 out of 5 by Baldeagle Spring break 2012
We are owners at both St. John and Kaanapali (Maui) so we are big Starwood fans. I can tell you that the service at Kaanapali is much better and more responsive than St. John. Although we will always come back to St. John because we love the island, I'm hoping that property management will heed all the concerns being raised about this resort. We paid a pretty penny for our Bay Vista property and we entrusted Starwood to make sure that we had a requisite experience. Overall we love the resort and setting which is what brings us back. However, here are a list of issues that we experienced when we visited this past March:
1. Service is extremely slow and in some cases non-existent. Guest Services is a waste of time mostly. There is a communication breakdown between guest services and the staff wandering the resort actually deilvering the service to your room. On at least 3 occasion we had to confront guest services to get rolloway bed which we had reserved months in advance of our stay. After the second day, the rolloway arrived. Everytime we spoke with guest services they told us that the bed was on its way and would be there any minute. 3 days later.....
2. The property didn't have basic kitchen tools. Appliances were broken (coffee maker, etc.). You have access to a complex of outside grills but no utensils in your room to carry out your operations. Seems like the cleaning staff should always check the rooms to make sure they have all the items required to function before new guests arrive. Just a recommendation. There's always something missing in the kitchen like spatulas, salt and pepper, cookie sheets, etc. These are basic items that a room should have. We have those items in our Maui units. Why can't we get them here? We have to call guest services and you know what happens then.
3. Service at Beaches is painfully slow. Prepare to be there for an hour or so. Food is good but very expensive. I typically have to get up and go to the waiter station to get service or our bill.
4. The gift shop at the snorkel shop is always out of merchandize or they have an abundance of the wrong stuff. The staff there has no clue as to when new shipments will arrive or even if they will arrive. Don't really care either. Just there to punch the clock.
5. No one seems to know what's going on and the front desk was often times not helpful. We felt like they were telling us what we wanted to hear so we'd stop bothering them. It seemed as though we only got what we were needing after repeated attempts and heated discussions with the staff. During on eof my visits to the front desk trying to get service, I overheard another guest who was chewing out a front desk employee because they he had been requesting clean towels for his roon fover over a day and had yet to receive them. Service, service, service!!!
6. Staff members at the Fitness Center were nice but didn't even know how to make simple adjustments as to treadmill operations. Apparently no training as to all the bells and whistles on the equipment.
7. Another big problem I have is the extra charge for riding the Westin Breeze. It has become more expensive each year. I think the resport should stop charging their guests separately. In fact, if you own at the resort, you should get a no charge or discounted charge for the ferry, or simply add some nominal transportation tax to your bill. Stop trying to make the ferry service a profit and loss center. Make your money by sticking to your knitting and improving customer service at the resort which will translate into greater revenue for the owners and guests.
Bottom line: Improvemtns in management efficiency and customer service are mandatory or this resort will start losing business to other resorts.
We love this place and resort and really want to see it improve. We will continue coming because we love the island and its beaches and restaurants. We hope to see noticeable improvements on our next trip.
With a few improvements, this resort could be a really nice experience for its owners.
June 14, 2012
Rated 1 out of 5 by SPGVIP19 Another Disappointing Stay
My family along with my in-laws were at the resort this past February to celebrate my MIL's retirement and a wedding anniversary. It is too much to cover in one review, but the majority of the stay was a disaster. Before I go into some of the details, I want to say up front, the staff itself is wonderful and very nice but the Management is incompetent.
We were placed in the incorrect accommodations and were told different stories and reasons as to why from multiple “managers” on site (we were never moved to the correct accommodations) and the Villa that were placed in was in awful condition. Items such as the ceiling fan, dishwasher, and microwave were broken or barely usable. In addition, the filth in the room was so bad, that there were piles of dirt in the bathroom. In fact, the Director of Rooms commented that the room would fail inspection since it was in such bad condition.
After 4 days of being unhappy and complaining FINALLY our issues were addressed as our Villa was used as an opportunity to train the staff at the resort on how to ensure a room is ready for a guest to use.
I was embarrassed for the resort that they could do this to a guest.
This was a very special vacation which was ruined by incompetence at the resort and since I had a similar issue back in 2011, we will never return to the resort again.
March 1, 2013
Rated 5 out of 5 by BigE Exceeded our expectations
My wife, three kids and myself stayed in one of the three bedroom hillside villas during the Thanksgiving week. These condos look brand new and a great place to stay for a family. Three bedrooms (king, queen, and two doubles), and three bathrooms. Kitchen, full size dining table, small living room, and a washer and dryer. The rooms were spotless and the beds were extremely comfortable. The Westin transportation to and from the resort from St. Thomas was flawless and made the trip hassle-free. This resort covers a large area and the hill-side villas are a bit further away from the center of the resort than the hotel rooms and requires a fair amount of walking or waiting for hotel staff to drive us to different areas of the resort using a golf cart.
We rented a Jeep from O'Connor car rental which is on the Westin property. We would spend the days driving to the different beautiful beaches on St. John and come back in the late afternoon so the kids would have time to play in the nice pool at the resort. The beach at the Westin is man-made and not nearly as nice as the beaches on the rest of the island, but the Westin was a great place to come back to when we were finished exploring the island. We took an excursion out of the Westin dock to the Virgin Gorda Baths which was one of the highlights of our trip. The only slight negative was the service. Everyone was nice and helpful, but almost too laid back, although the same is probably true at most Caribbean resorts.
December 5, 2011
Rated 5 out of 5 by SusanE Wonderful vacation!
My husband and I just returned from a week long trip celebrating our 15th wedding anniversary. What a wonderful hotel and island. We didn't bring our son along this time, but I look forward to sharing the Westin with him next year. It is a family paradise! We camped out on the beach most days when we weren't making excursions for sailing, snorkeling or other day trips. I couldn't be more pleased with my investment in this time away together. Our room was right on the beach! We'll be back soon! This could easily replace Disney World in our travel options! Fun for all!
April 1, 2013
Rated 2 out of 5 by christina1305 Coming to this resort in Dec and am concerned
After reading all the reviews, especially with problems, I'm having second thoughts about coming down in Dec. I see that an Admin Asst replies to all the issues, but does he/she really address these problems with 'upper management"? I'd like to hear what improvements/changes they are working on. I know some of them are true because our son and friends came down last Sept. and experienced a lot of these issues, especially no electricity for 2+ days. Please SVO listen to your clients/customers and make the NECESSARY changes! Please respond to my review!
June 22, 2012
Rated 3 out of 5 by Guest11 Nice hotel - overpriced
The room was nice, internet didn't work, the gym was way overcrowded and the restaurant staff was so slow that it was a minimum of two hours for every meal. most irritating of all were the constant calls trying to sell us a timeshare or alert us about resort activities. It disturbed the vacation!
January 5, 2012
Rated 2 out of 5 by amanda224 Needs attention to be a 'Westin'
This hotel is in a beautiful spot and one of only a couple of hotels on St. John. Upon checking in we were not greeted with a warm welcome by anyone on staff. The front desk clerk checked us in but did not go out of her way to acquaint us with the property, the facilities, or the island. When we arrived in our room, the first thing we noticed was a huge patch of the ceiling that was stained and crumbling from rain damage. it rained that evening and the rain came in through the ceiling. we moved rooms and while it didnt have a leak, it need an update as well. overall, not the quality one would expect from a Westin or a Starwood.
November 26, 2012
Rated 5 out of 5 by anthonyj great place
What a wonderful week in St John and the Westin is a great place to stay. Staff was outstanding, room service and shuttle service very good. Our view from the Bay Vista villa outstand. Private and quiet.
December 13, 2011
Rated 3 out of 5 by cchum Good until end of stay
The Westin provided us with enough amenities to enjoy our stay. We encountered several annoyances on the day before we checked out. Our key cards stopped working which required going to the main lobby to wait for security to issue us new cards. Also, housekeeping only partially cleaned our room at 4 pm. This was after I had called at 12 pm to have the room cleaned. On the last day, housekeeping kept knocking on our door to see if we had left the room because they were eager to turn it over. Where was that eagerness to clean the day before? It unfortunately left a black mark on an otherwise pleasant stay.
December 31, 2011
Rated 2 out of 5 by MIL2012 Our Westin Time !!
My wife and I stayed for 5 nights. The room was nice and the beachfront location was fabulous! We did have air conditioning problems the entire time.
Maintenance came by
three times to fix it, but did not correct the problem (would start up and roar like a Mack truck for 10-20 seconds and shut off again). This would wake us up continuously during the night.
We did not like the food, breakfast or dinner at the Beach Cafe. We felt the quality of the food served was very average. The servers were not very personable, especially for the breakfasts! We would end up being very frustrated by our breakfast experiences and that is no way to start the day on a lovely, tropical island!
Also, we've never been to a resort that would offer the same exact choices for every breakfast! No variety!
We did not try to the Cruz Bay Prime, so we can't comment on that facility.
We did not feel that the service and food choices were exceptional for a
$500.00 a night room.
There's more to a great resort than location and that's all they have. They need to work on the food and the serving staff; all other employees were great !!!!
January 30, 2012
Rated 3 out of 5 by Cindoo12 Wouldn't go back
The rooms are run down and have bugs. There is absolutely no service at this hotel. Better off going to the public beaches. I was so disappointed by this resort.
April 13, 2012
Rated 1 out of 5 by DRPS This hotel is disorganised
Having previously enjoyed a stay at this resort we were disappointed by our recent visit.
February 21, 2012
Rated 4 out of 5 by rag39 Overall great experience
We stayed at the Westin St. John on cash and points reward. Overall, we loved our stay. We had a resort view room. The grounds were beautiful, the pool was wonderful and the beach was very nice. When we checked in however, there was no recognition of our gold status. Also, when booking online, the site said there was a refrigerator in every room, ours did not have one, but upon calling the front desk, one was delivered to our room. The grounds at the hotel are very large but along the pathways there was a lot of golf cart traffic. Much of this were shuttles to carry guests and they always stopped and asked if they can take you somewhere. However, the pathways are not large enough for both pedestrians and golf carts so you always had to stop walking and move to the side for the carts to get through.
The reason I have an average for staff was the poolside service. Once we got our poolside chairs, we waited over half an hour for waiter/waitress service to get drinks. We had to stop a waitress and asked her if there was a happy hour or if any specials. Not only did she not know what the specials were but she could not wait to run away from us. We ended up going to the bar to get our drinks. Again at the bar, we had to wait over 20 minutes for the bartender to recognize our presence and she was not friendly at all when she did. Again, she was annoyed when we asked about happy hour specials. This was a very different experience than past stays at SPG properties in Mexico.
Overall, we loved our stay and would definitely return.
January 16, 2012
Rated 3 out of 5 by Geoff A mixed bag
First off, the grounds and location are as pretty as it looks online. We live in the VI and still thought the beach and location are beautiful, another poster commented on the houses on both sides of the bay but we thought it actually looked nice they're nice houses and the nice boats in the bay. There are plenty of beaches in the park to go to if you're looking for complete isolation.
The buildings look a bit old but are appealing in style on the outside though the architecture is a bit more South Pacific than Caribbean. Inside the room layout is nice, it's spacious and comfortable and nicely styled but the actual rooms themselves especially the bathrooms are a bit dated and worn...i.e cracked countertops, paint smudges and drips on the floor, old looking fixtures etc.
We had a bit of an issue with the fridge which was constantly leaking as someone previous had mashed up the little freezer bin pretty bad. Also our shower was stuck halfway between tub faucet and shower head as the little knob had seized up. We noticed the grout all around the tub faucet was broken and missing leading us to believe this problem had been there a while.
But it was clean enough and comfortable above all just not worth the price tag.
The biggest disappointment was that we had gone for my wife's birthday and upon check in had been promised a bottle of champagne would be delivered to the room for her. After a few hours relaxing and at the beach and pool we checked the room and nothing was there so we asked again at the front desk as we were leaving for dinner and they promised again it would be there by 7 and the dining staff already knew about it. By the time we got back to the hotel there was still nothing and no messages either. I realize that it is a gracious gesture and is not to be expected but I would rather be told no they can't do anything than be promised twice only to have nothing come. That was the biggest negative to us.
Service was great for the most part, very friendly staff...Ricky the bellman was professional and knowledgeable. The other service related issue was when we checked out the guy at the front desk was not nearly as personable or professional as the rest of the front desk staff and was a bit of a sour note to end the stay.
I wouldn't eat in the restaurant again, while the menu looks good it was overpriced and my mixed tropical fruit consisted of out of season unripe mango, blueberries, maraschino cherries and unripe Papaya...unacceptable in this part of the world.
All in all we'll probably be back again with hopefully better results because even with these issues it's probably the best chain beach resort in the VI
January 3, 2012
Rated 5 out of 5 by beachbumra Beautiful resort in paradise
My wife and I went to the lovely resort for our honeymoon for the first week of dec and loved it!!! we had the 2 bedroom villas that were amazing to stay in. the grounds of the resort were just breath taking, I have been to a lot of Island resorts and this one was just great. as a spg member thay really want to make sure you are appreciated at all times. So me and the wife will be going back again next dec with another couple. see you 2013 dec
December 28, 2012
Rated 2 out of 5 by gigi64 Dirty room and no response from staff
We had friends that had booked their wedding on 11-11-11. We took advantaged of this and decided to make a week trip to see our friends and enhjoy time to ourselves. These kind of trips come far and few between for us. I took pictures of the disgusting stain on the carpet I had called about the first night we checked in(11-8). We checked out on 11-14 and the stain was still there. We also called about our fan in the bathroom that wa not fixable and they had to fix the makeup mirror. I find it odd that our firends asked for different rooms due to the lack of cleanlinless on 11-4 when they checked in. Of course when I showed the party of 44 that stain they were disgiusted. If you woiuld like me to forward this picture to your website, please let me know where to send it.
November 20, 2011
Rated 5 out of 5 by AJ2013 Wonderful resort, friendly staff
Stayed here for our 25th anniversary getaway. The stay exceeded expectations.
The staff was extremely friendly and helpful. The facilities were well maintained and clean.
The most relaxing and reinvigorating vacation I have ever taken.
July 6, 2013