Rated 4 out of 5 by EOD68 Convenient location downtown
Enjoyed my stay - room was spacious and great to have mini-kitchen!
September 15, 2014
Rated 2 out of 5 by CountB Disappointing stay
We had an unusually bad stay for a Westin. Maybe we caught it on a bad day, but there was no one working the SPG Gold & Platinum Desk at check-in, and then when we got to our room it hadn't been properly cleaned (i.e. leftover food in fridge, toilet full, etc.). The staff was genuinely apologetic and had the room re-cleaned, but we were expecting more given the offense. I think the staff here is very friendly but the hotel rooms and common areas are outdated for a Westin.
September 5, 2012
Rated 5 out of 5 by supatight80 Central Location and Friendly Staffs
Always chose this hotel while staying in DT Vancouver as their staffs are very friendly, professiona,l and hospitable. Management seem to have gotten it right that people will come back depending on how their front liners interact with their guests. Definitely not a 'stuck' up hotel.
Only drawback is that as of late 2012, you have to swipe your credit card to use the business centre. Used to be free to access the internet for platinum members in their business centre.
January 5, 2013
Rated 1 out of 5 by Ches44 Anything but Grand
Big disappointment. Old hotel, apparently its a converted apartment building. Rooms and hallways feel like a cramped European hotel. Very slow elevator service - only two to servie all the guest floors?!? I had to wait avg 5 minutes for a lift each time. My room stunk like chlorine when I arrived and musty when I woke up in the morning. Internet did not work and they could not resolve (spoke to some outsourced guy who was not even on property).
September 28, 2012
Rated 5 out of 5 by cd2012 Westin Grand, Vancouver - Superb Services
The Staff at the Westin Grand in Vancouver continuously provide superb services. The professionalism, courteousness, thoroughness, and customer-oriented services provide by the employees are greatly appreciated. It is extremely noticeable when you receive genuine hospitality while you stay at the Westin Grand in Vancouver Canada. Each employee that I come in contact at the Westin Grand has become my friend. The extra miles that the employees go to make my stay pleasurable is amazing. One example is for 2012 Christmas, I received in the mail at my home address a signed Christmas card by each employee I have regular contact with.
January 14, 2013
Rated 4 out of 5 by SPGA excellent location
I have stayed at this Vancouver hotel a number of times. Each room I had a balcony, was very clean and comfortable. The staff are accomodating and friendly.
Check in and out was quick.
The hotel's location is great, close to Yaletown restaurants as well as Lions and Canuck homes. We dropped into "Jimmy's" bar, housed at the entrance to the hotel and found great prices, good atmosphere and fabulous food. We will be back.
February 4, 2013
Rated 5 out of 5 by Christoph Cosy luxury on Robson - Vancouver City Centre
A compact hotel within a large complex on the busy Robson street in Downtown Vancouver. A one bedroom suite with balcony with a 270 degree view was very much to my liking! The very compact hotel restaurant called "hidden" has space for a fine breakfast buffet with excellent salmon. The too small swimming pool and only 2 elevators for a 30 floor building are the only major disappointments.
August 28, 2012
Rated 5 out of 5 by Billyvancouver Awesome Experience - Best place to stay in Vancouver
Best place to stay for a spectacular view, stellar location and remarkable suites. The corner executive suite on the thirty first floor, suite thirty one zero three, is to die for! You will not be dissappointed !
January 2, 2012
Rated 1 out of 5 by Disappointed The Decline of Westin (and SPG)?
Increasing profits by reducing service is a strategy attempted by many companies in the past. SPG is chosing to lower it's standards yet somehow expects to retain customers. Like so many before, it doesn't work.
For example... A two person room is not sufficiently stocked for ONE individual. If you are used to a full service hotel this will catch you unprepared.
- One tiny shampoo (for 2 to share)
- One tiny conditioner
- No shower cap
- No toothbrush
- No other amenities in the bathroom
- One robe (for 2 to share?)
- No slippers
- Clock was set 15 minutes fast!?
Hotel staff informed me the idea is for the guest to call reception and have all these items delivered. Nothing in the room tells you this. At the same time, it's now up to the guest to inventory and establish a supply chain with the staff.
Similarly, for Gold members in Tokyo or Beijing - complimentary water is provided. Not so at Westin Grand Vancouver.
OVERALL: The reduction in service and lack of attention to detail made this my last stay at the Vancouver Westin Grand. If it is the trend for SPG - time to switch to any of the other myriad of other hotel chain choices available.
February 15, 2013
Rated 5 out of 5 by Letitride Great location and very good STAFF
We recently stayed at this hotel due to the location (close to the Rogers Center) as my wife had tickets to Fleetwood Mac concert.We are gold members and were given a great room on the 30th floor.The hotel sent up a birthday cake for my wife upon our arrival .A nice touch for sure.Our room was clean,and had a fridge,bar area with sink,dishwasher,toaster and dishes for three people.
The best part of our stay was the staff from the bellmen,to the ladies at the check in counter.
We usually stay at the Sheraton walled center as my wife enjoys the view of the ocean harbor but after this stay I think we will be staying at the Westin.
Thank you to all the staff for a warm welcome and a great stay.
May 24, 2013
Rated 5 out of 5 by LawyerCat Best choice in Vancouver
I have stayed at several Vancouver-area hotels including many Starwood and believe this to represent the best value and the best option. The rooms are all suites (as far as I know), many with kitchen facilities. The beds are comfortable and set in a separate room. The rooms come with in-room coffee and other useful amenities. The blackout curtains are good and block most light. The location is close enough to walk to most parts of Vancouver downtown business core, shopping on Robson Street, Yaletown, and also events at Rogers Centre and BC Place. There is a decent health club with a lap pool that is quite nice in the warm weather (not covered), and the bar and restaurant are very serviceable.
April 1, 2012
Rated 1 out of 5 by Christina11 Disgusted and Disappointed
My spouse and I have stayed at this location many times over the last 10 years, our most recent stay on Dec 18, 2013 was sadly very disappointing. We stayed in a King Deluxe Room on the 11th floor. The cutlery in the kitchenette drawers had food stuck on them, not just one piece of cutlery but almost ALL. This is unacceptable, housekeeping must empty the dishwasher and put this cutlery away, to see the old food still stuck on all of the spoons/forks/knives and still continue to put them in the drawer for the next guest to use like that is beyond disgusting. As soon as we opened the fridge we saw hair in three different places. I couldn't sleep all night disgusted by what we were going to find next. The bathroom shower was so dingy and there were water stains/damage on the walls so we only used the separate tub. The restaurant was closed for a Christmas party so we went out for dinner, we self parked in the underground parking lot for $30/day, the front desk knew we were self parking and so did the valet but everyone failed to let us know that the parking lot is locked after 11:00pm. When we returned for dinner we waited, honked, tried to swipe our pass for 20 mins but could not enter the lot, finally I called front desk and they told me "oh it's locked after 11:00pm" and to go and ask the valet to open it for me. This was so inconvenient, it would have been nice if front desk had let us know this beforehand then maybe I would have parked elsewhere to begin with. This hotel was once nice but no longer meets Westin standards, even the snack bar was nearly empty and funny that there are no feedback cards anywhere to be found in the room, this whole exoerience was not worth what we paid at all, unacceptable and SO disappointing.
December 21, 2013
Rated 3 out of 5 by gd77 Elevators
Waited an average of 5 mins for an elevator. One time was 9 minutes which is not good when staying on 22nd floor and need to meet someone for an appointment. The TV in my bedroom only worked 50% of the time - when not working it read "searching for signal". Someone tried to fix it but could not. Not a big deal because I wasn't there to watch TV - but not good. The elevator situation alone will make me not stay here again.
August 30, 2014
Rated 5 out of 5 by familytrip2013 Excellent customer service!
Really enjoy the stay. We are sure this will be our hotel next time when we return for visit Vancouver.
September 2, 2014
Rated 5 out of 5 by Charli125 Booked it for a friend
I've always had great stays at the Westin Grand Vancouver, but this time I booked it with my points for some friends that were going for their first time. They absolutely loved it, and it just reinforced my belief that this is the best hotel in Vancouver. It's where I always stay, and it's where I recommend anyone else stay. The staff is excellent, always doing their best to make you feel comfortable and welcome. The rooms are big, clean, and great. The location is the best. Really, there isn't anything I'd change about this property. Well done Starwood.
October 10, 2012
Rated 5 out of 5 by Aloyd1991 Westin Grand Vancouver does it right!
We just stayed the night on March 2nd and once again the Westin Grand made the experience special. Our chek in took and entire 30 seconds as they were prepared for me by having keys,upgrade,making me feel welcome and all my details ready. We got to our upgraded room and there was cheese cake and drinks waiting for us and a big thank you for this being our 30th stay here.I did not even know that. We will continue to support this well located well staffed Hotel and I just want to say thank you for making us feel special. Well done Westin Grand!!
March 4, 2013
Rated 5 out of 5 by DaveL19 Excellent Stay at the Westin Grand in Vancouver!
My experience of The Westin Grand in Vancouver was awesome! The hotel itself is centrally located in downtown Vancouver and is within walking distance to a good selection of downtown shopping, dining and even nightlife. What enhanced my experience of this hotel was the staff. They're amazing! Not only is everyone at the hotel very helpful but you can tell they're genuinely interested in helping you and to me, that's gold.
The condition of the hotel is fairly new. The front desk, lobby, bar, and downstairs restrooms were all very well kept. The rooms were everything one would expect from a Westin property; felt safe, very clean, well kept, and COMFORTABLE.
Very well done Westin Grand, my friends, family and I will definitely come back to see you again.
October 31, 2012
Rated 4 out of 5 by AndrewBrooklyn Cool Hotel in the Heart of Vancouver
Such a lovely stay. Great location, comfy (but not as big) room. Delicious breakfast and nice gym.
July 4, 2014
Rated 5 out of 5 by Lundo1 Best Service in 40 years of travel
Wow! I have travelled extensively throughout the world. The Westin Grand is in my top 1 for the service, the staff and the whole experience. Open umbrellas for the 30 foot walk to Tim Hortons, Immediate response for directions, courtesy phone call to insure all my needs were met. I cannot say enough for the fine service. Rooms are well appointed and comfortable. The only downfall was the extremely slow internet connection.....but if you are there with a new companion for the first time...who needs it! Highly recommend1
October 24, 2012
Rated 4 out of 5 by ValM Awesome Location w/ Great Views
This Westin is in the heart of downtown Vancouver and is the hotel to stay at especially if this is your first time visiting this city. Shopping, restaurants, cafes and local tourist attractions are all within a few blocks from the Westin Grand Vancouver. Our room was spacious, modern and provided beautiful views of the city.
The only downside is that they do not have a club lounge, which I would have expected for a Westin in the city. However, I would still highly recommend this hotel to anyone. It's fantastic!
September 5, 2013
Rated 2 out of 5 by lorad unexpected
The location was great minutes from BC Place, however for the price we paid for this hotel, we were not satisfied. Our room wasn't ready even though we checked in an hour late. We recevied a complementary drink until we waited for our room but as soon as we showed the waiter our 'free' drink tickets he took 25 minutes to give us our drinks and seemed very unimpressed to give them to us. My daquari tasted like old socks and I couldn't drink it. The elevators were painfully slow we waited 30 minutes for an elevator so we were choosy on what we wanted to leave the building for. the bathroom window had writing on it and the blowdryer had a greesy film on it. Our bathroom door wouldn't shut close from the inside. We won't be staying there again - for the price we expected more.
May 30, 2012
Rated 4 out of 5 by Travelite Great weekend stay with dog
This is one of the pet friendly hotel in Vancouver and I love the location as well.
Pro: comfy bed,clean room and hotel staff are friendly and pet stay for free.
I wish the hotel will offer dog bowls and dog bed when I told them I have dog with me. I have never received the heavenly dog bed as westin stated on the website,
I would not recommended breakfast as it's pricy and not many selections. Overall good stay.
August 22, 2014
Rated 5 out of 5 by HappyFamilyEqualsHappyDad One of the most enjoyable hotel stays I have experienced.
My family and I were staying one night prior to a very early departure out of YVR. From the moment we arrived to the moment we departed, every staff member and the experience were outstanding. The experience was personalized in a few ways that really made an impact (e.g., hand-written note and a few 'treats' for my family/kids). My 6 and 8 year old thought it was the best place they have ever stayed. Given we were all a little gloomy from ending our ski trip, our stay was perfect!
January 23, 2013
Rated 3 out of 5 by coupleau worst westin i've been
Hotel room outdate old bthroom....really small room....even think about to book the queen bed....way too small...really desapointed
August 27, 2014
Rated 2 out of 5 by Quijote1 A "Grand" Disappointment
Reserved my room over 8 months ago. Got a small "deluxe suite" just feet away from an elevator, next to a very noisy outdoor pool, an inoperable bedroom phone, and a suite with very thin walls. Was told this was the only room available for using points; the law (???) requires all outdoor pools to stay open until 10 pm; and did not offer to change or fix telephone. Also had to call maintenance to open room safe to retrieve valuables. Sorry, I wasted my points on this hotel.
August 14, 2013
Rated 5 out of 5 by daci77 Very friendly and helpful staff
First time I stayed at this Westin, was pleasantly surprised by the little kitchenette in our room. We really appreciate having that on longer stays. The staff was extremely friendly and helpful.
August 25, 2014
Rated 4 out of 5 by Thomas88 Location and views
Great location in the center of Vancouver, close to the Airtrain station; and the shopping street.
Everything is a bit old-fashioned and could get a few updates, but room was spacious; and bathroom was clean. Great views from higher floors. There's a small but nice gym as well as the outdoor pool.
The SPG Paltinum Upgrade was same roomtype but on ahigher floor.
Staff was very nice and helpful with tips what to do.
A good place when staying in Vancouver!
October 17, 2013
Rated 5 out of 5 by iluvmiwf SPG Members... park it here!!
As an avid SPG Platinum VIP, I've come to expect a certain level of service, luxury and comfort whenever I stay at Starwood properties. This hotel exemplifies that standard and has consistently exceeded my expectations on the various trips I've made to the downtown Vancouver area. We were in the area for my wife's birthday and chose to stay here in the penthouse suite (great room, amazing views). I had several services and request pre-arranged for my wife's enjoyment and entertain and they were all met with a focus on excellence. I can't say enough about the Concierge, Kim, that assisted us and all the great recommendations she provided, which made the whole stay a very special one. Needless to say, my wife left VERY HAPPY and rejuvenated making me a VERY HAPPY MAN!!! Thank so much for everything, WGV... and we'll see you again soon!
January 19, 2013
Rated 4 out of 5 by DMGTexan Good Location!
The hotel is located in downtown Vancouver, within walking distance of Chinatown and the Gastown areas. The rooms are adequate, although the two room suites don't have any ventilation ducting in the bedroom, so it does get stuffy if you have the doors closed (which is what one does if the kids are in the "living room"). Staff was very helpful and polite. Hotel is next to a grocery store, which was convenient even for our short stay.
July 1, 2013
Rated 5 out of 5 by Louie50 Great hotel in the city
This hotel goes beyond regular hotels normally found in cities.
Spacious rooms with separate bedroom and small kitchen area providing the convenience of dining in rather than having to go out every time you want to eat.
Fantastic location for everything in downtown Vancouver.
August 22, 2014