Rated 3 out of 5 by NotReallyGreat Customer Service
Upon Arrival there were no Rooms and I was offered a room with a Fold out Couch !
Staying three nights on a couch is not first class accomodations so I rejected this offer and suddenly a room was available.
Put the Do Not Disturb sign out to take a nap and did not need my room cleaned. So, low and behold they CALL ME in the room to see if I need any thing... Other than DO NOT disturb (?)...Real thinking.
Try to check out. No automatic systems work. Not the Via TV nor the Phone line. So checking out I find a special charge from a restraunt charged to my room when I paid cash or credit for everything. They did promptly remove the charge so this was good.
Just need to tighten the ship folks. Oh, and don't take the room key at the desk if I need it to get OUT of the garage.
October 23, 2014
Rated 5 out of 5 by Scottishtraveler Recent stay
I found the property to be outstanding and the separation from downtown Savannah a real bonus. The ferry worked really well
Hotel staff were outstanding
One funny note
I seemed to get some one else's breakfast order ( yes I had ordered but got something different) but it was good and nobody wanted to retrieve it
Overall well done
September 29, 2014
Rated 4 out of 5 by Bee12 This hotel is good
The air conditioning rain non stop in the room no matter what temperature it was set on.
The TV would blink in and out in the morning and evening and sometimes be black for at least a minute or longer.
The staff would not divide the bill until we checked out (I had a roommate). Then 2 nights on her card and 2 nights on my card, which is really not dividing the whole bill. Because we each stayed 4 nights not 2 each. I did not have to turn in a report for work
October 20, 2014
Rated 1 out of 5 by AndiW Bad hotel
I am a platinum Starwood member. This was othe worst hotel in their line that I have ever stayed at. The food and beverage staff was was not helpful , slow, and rude. The rooms were not as clean as they should have. The front desk was slow to respond. I was there on a Holiday weekend. It was like they had there B staff working.
May 27, 2014
Rated 4 out of 5 by gap47 Service
The service was excellent at the champagne bar. Felt improvement was needed with the pillows, because they were too soft. Need TV program guide at bedside. The TV occasionally had satellite interference.
October 20, 2014
Rated 2 out of 5 by J1155 Mediocre
Lots of issues. Overall mediocre. Reported broken bottle on walkway to parking lot, but still not picked up days later when we checked out. Electronic room key did not work in parking lot. Housekeeping didn't replace empty tissue rollers, wash cloths and shampoo after several days. Too few hangers in room. Aqua Star breakfast service unacceptable. Ordered, but later had to go searching for waitstaff after lengthy wait. Eventually got cold food and waffles without butter or syrup. Had to go find someone again, and waited again. Food very cold. Noticed other customers with similar problems looking for waitstaff, who seemed to disappear. On the other hand, Sergii was great at dinner there. Prior to checkout, called about 2 errors on bill received under door. One charge for parking, but this was included in our deal. A bar charge for someone else put on our bill. Second bill slid under door with only one error corrected. Went down to desk to get it straightened out. The hotel is a nice facility, and the dinner food was good, but the staff and service are mediocre. I would not recommend this hotel or return.
June 15, 2012
Rated 3 out of 5 by SS1022 Identity crisis
This hotel has an identity crisis. Is it a resort or is it a business hotel? It is in need of a facelift. The room was very dark, dingy, furniture was warn, with stains on the desk. Literature in the room was dogeared, had a used notepad with someone else's notes on the desk. The room was never made up prior to 3 pm, Room layouts are small and dated. The pool was nothing special. The one bright point was Phil the concierge who was excellent. If I was staying at this hotel for a vacation I would be very upset. If I was a business person attending a conference, and having it paid for by my company...I really wouldn't care. And, this is why this hotel is so unsatisfactory and sooooo overpriced for what it is. It not easy to get to downtown Savannah, as the water taxis run every 30min or so and are slow...so if on a business trip and time is limited, sightseeing is also very limited. The food was average. Coffee provided at the conference was cold, 4 inch plates for continental breakfast ridiculous ( I am assuming the hotel provided the breakfast, if not then disregard),
October 19, 2014
Rated 2 out of 5 by Marshallm21 This was not a good experience
This was my first of many trips in the next few years to Savannah. I like Westins so I decided to pay more and give it a try. Unless you give me a reason to stay there again I certainly will not.
The room was ok but did not smell great and my bed smelled like sweat. Gross. When we went to breakfast in your hotel we waited for 10-15 minutes at the table. No one said hello, no one brought coffee/water etc...Service was awful. We got up and left. Next I went to checkout and told the agent behind the counter about my dissatisfaction. She could have cared less. Handed me my receipt for my stay and never said thank you and never said anything about see you next time. Believe me there won't be a next time and likely never again at any Westin.
June 28, 2013
Rated 5 out of 5 by Vincos Seems Like Savannah's Best Option
Located on an island opposite Savannah’s historic downtown, I worried about the logistics of getting back and forth but found the complimentary municipal shuttle literally at the doorstep of the hotel to be a real pleasure and actually really enjoyed returning the this lovely retreat from the hustle and bustle of downtown. The property is relatively new and very well-maintained. As a Platinum I was upgraded to a high floor with a superb view over Savannah..although I would have loved a balcony. Room as expected of the high Westin standard. The pool area is also very attractive. Staff are extremely courteous in Southern-hospitality style and the young concierge was very helpful in setting up my various sightseeing, dining and transportation needs.
September 23, 2012
Rated 4 out of 5 by ADean Accept for the front desk
This hotel was luxurious, comfortable, great bed and bath facilities.
My only complaint is that my room was reserved with a corporate card (not in my name) with the understanding that all incidentals and charges were to be put under this card.
When I arrived they would not let me check in without a physical card to be swiped. I provided them with a personal credit card in order to get in my room with the explicit understanding that all charges go to the card on file, the corporate credit card.
Three days later on check out they informed me they would be charging my personal card. I explained to the person the incident which occurred on the same day but she said there was nothing they could do. I asked her to take my keys (I had a conference to go to) and I would have someone from corporate get in contact with them about charging the corporate card. She agreed.
When corporate checked in with them an hour or so later they said they decided to charge the corporate card and I was all set.
I checked out on a Friday. On Tuesday the charges showed up on my personal card.
I felt I was lied to.
October 17, 2014
Rated 5 out of 5 by CHAPS front desk
Christina greeted us when we arrived and could not be more pleasant . We also had Christina take care of us when we checked out., again professional yet very courteous.
Christina loves her job and it shows how she takes care of her guest.
October 15, 2014
Rated 5 out of 5 by Walton1305 An Amazing Experience
Let me start by saying that we also work in the customer service field and we understand the importance of treating others with kindness and respect. That being said, We received nothing but an abundance of generosity and warmth from the hotel staff as well as the hotel itself. The hotel location was perfect. Once we parked, we did not have to drive anywhere until we were ready to leave Savannah. A ferry runs every 20 to 30 minutes right from the hotel and then everything else in within walking distance or you can take a trolley to any distant locations. We were concerned about the noise level of our neighbor in the next room. Tracey and Michael both went above and beyond to ensure we were happy with our room and the cost. The room and view to the river were both excellent and we did not want to leave. We also spoke to others about lesser concerns and immediately noticed everyone was more than just polite. They seemed genuinely concerned about our stay and asked us about shopping, our food, etc. Making a personal connection is what can set companies apart from good to great. This experience was so great, I had to inform the manager on duty Paul and write this review. I rarely write reviews. From the bottom of our hearts, thank you for doing what I am sure you do each and everyday for all guests, although I would like to think we got special treatment. What an amazing experience!!!
October 17, 2014
Rated 5 out of 5 by ToniCTravelAmeniti1 If you visit Savannah, this is your nirvana!
This is the best property in Savannah. Location is ideal: secluded yet close to everything. The free boat ride to the historical downtown was a breeze that my family enjoyed.
Spg recognition superior: I was upgraded to a huge hospitality suite without asking for one and before my arrival. My platinum amenity was upgraded to full breakfast.
The spa and golf club are great. Service is excellent. This is one of the rare downtown resorts anywhere. If you visit Savannah, this is your nirvana!
July 16, 2013
Rated 5 out of 5 by WCAB 44th Anniversary
Our great 3-night stay began when Sean took us to our room. He was very informative and helpful. Next Cassandra, the concierge, did a great job of helping us to plan our stay, including restaurants and places to visit. Later, we enjoyed the fireworks with dessert by Chef Ennius. He was quite helpful in explaining the 1st Friday events and suggesting the great dessert choices we made. He and Carlos, our waiter, were instrumental in making this one of our most enjoyable anniversaries ever....and we have had 44! Out stay included breakfasts in the Aqua Star, drinks in the Midnight Sun and a round of Golf. Would recommend it to anyone!
October 8, 2013
Rated 2 out of 5 by me0102 Not A 4 Star Hotel
Upon arriving the hotel itself was beautiful and a great location. Staff was friendly and helpful. There were black hairs in the tub, room was hot and never cooled off. Remote didn't work. Called front desk and she sent up an "engineer". He changed the batteries but I still had to stand right in front of the tv to get it to work. Hardly any channels. No fitted sheets on the mattress so when I would move around in the night, bottom sheet came off. Comforter weighed 50lbs. Second night I was there, remote stopped working again. Called front desk, she said she would send up an engineer, however, he never arrived. They were not real remotes, some kind of generic plastic throw away. Empty toilet paper rolls were not replaced. Plug for wired internet in room was broken. Couldn't get wireless internet to work. Hotel only worth $130 per night. Couldn't wait to stay here, was greatly disappointed!!!!!!!
August 6, 2012
Rated 5 out of 5 by Smitty17 I love Westin hotels!
You have to experience this Westin in Savannah to believe it. It has every thing you could WISH in a hotel. Truth be told, it was more like a resort than a hotel.
I am usually not a fan of hotels in major cities, you overpay for a tiny space. Even suites in cities are tight in comparison.
Not this place, the grounds were beautifully maintained & they offered every thing you could think of.
The only downside is the check-out & check-in process are so slow. And the people working the desk could care less that you just waited a 1/2 hour in line. In this day & age, that service should be streamlined a bit.
June 22, 2014
Rated 1 out of 5 by Johno Poor value, no etra effort for SPG Platinums
Nice building, but an outrageous daily resort fee (for what I'm not sure). Parking lot is a long distance from the building. Not a service oriented staff. No recognition of my SPG Plarinum status, poor upgrades and you have to ask for the poor upgrades to even get one. Not a great family hotel destination. Overall, for the money and service, pick another hotel in Savannah.
December 16, 2011
Rated 5 out of 5 by SPGPlatinumAtlanta Great Stay in Savannah
We arrived early on a Friday afternoon. We stayed on points since we were in town for our daughter's soccer game. As a Platinum SPG member we were upgraded to the 16th floor (top floor for this hotel) with a view of the river. The top 2 floors have balconies. Breakfast was great. We enjoyed the frequent, and complimentary water taxi service, into downtown Savannah. Savannah is not the easiest small city to find parking in, so the ability to arrive/depart via boat makes the riverfront much easier. Our room (1623) was in great condition and the staff were welcoming and friendly. We will stay here when we are in Savannah again.
September 14, 2014
Rated 4 out of 5 by Jay007 Restaurant Oddity
The Westin Resort was everything you expect for a Westin, except the restaurant service. Dining on a Saturday evening at Aqua Spa, we had to wait 5 minutes before the hostess even showed up at the front. Once seated, the waiter seemed confused about the menu...the selection I made from the menu was actually printed in error (yet rang up on the check as being what I ordered also)...and the busers tried to take away our plate of oysters 2 minutes after they arrived at the table, when clearly only 2 had been eaten. The food was fine...nothing stellar...but the service from arrival to departure at Aqua Star was just off.
December 21, 2011
Rated 5 out of 5 by floridagrl10 We had a great stay
We just returned from our stay at the
Westin Savanah resort.
This is a grand resort redone to perfection.. The location to the historical
section of Savanah is great. So close to
all the fun places to go but far enough to be relaxing.
We were upgraded to a river view room as
we are Starwood members. We loved
the resort and will be back soon.
September 3, 2013
Rated 1 out of 5 by Jason1976 Westin Resort Savannah lacks customer service
Had several issues, including incorrect room, dirty towels from previous guest left in shower, valet never parked car, it sat on the curb where we parked it during our stay even though we were issued a parking ticket from the valet rep. No response from PR or GM when emailed problems.
February 22, 2014
Rated 2 out of 5 by JRP04 Beware the resort fee.... And good luck getting it back.
I booked two rooms using Starwood points. At checkout we were charged $44.00 for "Resort Fees". The fees were not disclosed at time of booking nor at check-in (although it was in the fine print of the email I received after booking). At checkout I was told what the resort fee covered - internet, fitness center (shouldn't Platinum get these for free?), driving range and self parking. Would have been nice to have been told about it ahead of time so we could take advantage of it. The supervisor on duty begrudgingly reversed one of them, telling me he was doing it as a "one time favor" for me.
I love the location but would expect more service friendly attitude before staying here again.
July 23, 2012
Rated 5 out of 5 by Jim75 Exceeded our expectations
My wife and I had spent a week in Hilton Head with friends and decided to extend our vacation by staying an additional day and a half in Savannah. I reserved a night at the Westin Savannah Harbor. We had a an awesome time enjoyring the city and our view from the room.
We were with a friend our first night back and the friend asked what was the highlight of our trip. My wife said she loved the entire trip but the great hotel view was as the top of her list. We were given a top floor balcony view over the river. We spent three hours on the deck with a bottle of wine, a great view of the city and fire works to top it off.
Kudos to Starwoods for making our extended vacation extra special!
October 6, 2013
Rated 2 out of 5 by klc27 Room wasn't up to standard
My room wasn't clean - the toilet had stains from a previous guest and one of the beds sheets had a very large stain on it. I cleaned the toilet myself and slept in the other bed. The alarm clock didn't work in my room and I mentioned it to the front desk clerk the following day to which she suggested I just ask for a wake up call. I asked that she replace the alarm clock. When I arrived at my room that evening the alarm clock had not been replaced so I decided I'd call for a wake up call. One of my phones didn't work so I used the other to order the wake up call. The next morning I was awakened by a man from security knocking on my door telling me I didn't answer my wake up call (15 minutes after my scheduled time). Evidentially the ringer on the other phone in my room didn't work! I had to again tell the front desk of this issue - which finally got resolved on the 3rd day, after I insisted. This made me late for meetings two days in a row. I've stayed in a lot of hotels and I was very disappointed in this one. I also was disappointed in the attitude of the staff when I did have problems - they seemed nonchalant about it and offered nothing other than a shrug of the shoulders and a 'sorry you are having problems' - like it was my fault nothing in the room worked.
April 12, 2013
Rated 1 out of 5 by Cat26 Disaster Week Stay
Our stay at the Westin Savannah has been a nightmare from the day of checking in when the hotel had given away our reserved and confirmed Suite. Since that day we have been asked to move 3 more times, with once instance the hotel failing to move our luggage as promised and instead all of our belongings were left unattended in a Suite. Luckily our key still worked and we were able to move our own luggage for the second move. Because of the room nightmare access to the internet was prohibited thus preventing us from working in our room until resolved. We would not recommend this hotel
May 15, 2014
Rated 5 out of 5 by Wannus Great Weekend Stay
The Westin in Savannah is great. I came to Savannah to celebrate my anniversary. My wife and I enjoyed the Westin. We want to plan a couples retreat with some friends in the near future.
August 25, 2014
Rated 5 out of 5 by caniche39 Courteous, caring staff
I would like to brag on the nice lady who was working the front desk around 1:00 AM 2/6/12. I know her name and I wish I was allowed to say it on this form. She was so warm and welcoming and thoughtful. I sent a thank you to the info@westin email address but I don't know if anyone saw it yet. She was terrific. It was our first time traveling with a pet and she could tell we were nervous. She answered all of our dog questions and she explained the dog friendly areas on the grounds. She surprised us with gourmet doggie treats, which our dog loved. She also surprised us with anniversary goodies.
February 16, 2012
Rated 4 out of 5 by Bkw26 Updating guest rooms
We enjoyed our stay very much and were impressed by the professionalism and friendliness of the staff, especially the front desk staff. The silver coating on the back of the bathroom mirror was deteriorating and the paint around the bathroom door had lots of chips. The bathroom lighting should be updated giving better light. The desk chair was worn on the front. The heavy comforter was plush but just too heavy for September in Savannah. These are things I might expect in a much lower priced property.
September 28, 2014
Rated 5 out of 5 by Runnergirl8 Awesome experience!
I normally don't write reviews but felt that this hotel deserves one. From the moment I arrived the staff was very attentive and so friendly. Everyone went out of their way to make sure my stay was a memorable and enjoyable one, without any coercion or prompting. I don't know if I've ever met a friendlier hotel staff; and I have stayed in 5-Star hotels. The room was always clean, the customer service is excellent, and the restaurant had the. most. incredible. food!! I would highly recommend this hotel to anyone staying in Savannah, and I will definitely be staying here every time I return.
December 9, 2013
Rated 3 out of 5 by PSS1 Nice Hotel....August can be a challenge!
Observations: The hotel is nice and located in a good spot to visit downtown Savannah. The ferry is very convenient. The pool is a little small and it would be great if they used some of the extra space to create an adult pool. The rooms were OK, but needed updating. We had 'golf course' view balcony. Unfortunately, it really only overlooked the parking lot and air units. Although we knew August would be hot, we did not anticipate the mosquitos. They were very bad. The bugs at the pool were tolerable, but annoying. The golf course was terrible even with bug spray. I don't know how they can charge a full round rate in those conditions and not make people aware of the situation. That was very disappointing.
August 26, 2013