Rated 3 out of 5 by Jonnyrock This Hotel needs to Improve
1) The power point next to the toilet/basin was faulty.
2) The newspaper was not delivered for 2 out of 3 days.
3) Allegro said not necessary to show SPG card, as would be adjusted at checkout. At checkout they claim it must be done by facility at time of dining. No adjustment was made at checkout.
4) Quality of food at breakfast was below standard one would expect from the hotel.
5) Room not made up on return at 3.30pm.
May 23, 2013
Rated 5 out of 5 by PlatinumBlonde Best place to stay in Melbourne!
I have stayed at the Westin Melbourne multiple times. The staff is attentive and very friendly. The hotel is immaculate - good gym facilities, pool, suana, steam room etc. There is a Starbucks at the base of the hotel and ample dining both in the hotel and nearby. Shopping is all around you and in walking distance as well. Ian the doorman always smiles and greets you when you arrive - amazingly, he remembered me by name when I came back my second time to the hotel. The location is safe and great for female travelers in my opinion. About a 1/2 hour cab ride from the airport and located in the heart of shopping and nightlife. I HIGHLY recommend the Westin Melbourne.
April 11, 2012
Rated 4 out of 5 by Chris2611 rooms
The Westin Melbourne is generally a great hotel, great staff, good facilities.
Only negative and it's a big one for me is the internal rooms. It's very claustrophobic, dark and depressing. I've raised this regularly and sometimes I get an external room.
For me it's really a depressing feeling everytime I get an internal room and sets the tone for the visit.
December 2, 2011
Rated 4 out of 5 by Peter300 Avoid breakfast if possible
Good hotel, but service needs work - are staffing levels sufficient? Don't eat breakfast there. Green eggs in the bay marie was not a good look and 30 minutes to deliver GF toast on our fourth morning was met with a wide range of creative and dishonest excuses. A further 10 minutes to find a concierge delayed our expected departure by 45 minutes.
July 16, 2013
Rated 1 out of 5 by Lyn12 Seriously Dissapointed
In preparing to chair a Board Meeting to release the annual results the wi fi worked on the first night and then would not work during the morning. In the end I went to Macdonalds and the free wi fi worked first time.
Wi fi works all the time in third world countries and is not charged for.
Will consder changing hotels in future
August 19, 2012
Rated 2 out of 5 by DON43 Favourite no more
This used to be one of my favourite hotels: it was pictured on my 2011 membership card. My experience on this particular 3-night stay was memorable from a negative point of view. The room assigned on arrival was 210 which was on the lowest level where there are rooms. This is not acceptable for a Platinum guest. This was changed to 721 after some discussion. I fully realised that given the small number of suites, one was not available for our stay. There is no lounge in this hotel, nor a club floor. The first evening, my wife had a bath. The body lotion had a clear top portion but she used it. On application, it smelled of sour milk so she had to take a shower and then use our own body lotion. There were problems with shower and drain in one sink: these problems were rectified the next day. The first morning for breakfast we asked for a table in a particular section but were told that they were unavailable (reserved?). One of these tables remained unoccupied the entire time we were in the restaurant. After mentioning this to Guest Services, we got an apology note for the "misunderstanding". I am not sure we misunderstood anything, we were just not given our table of choice. The next morning, a restaurant supervisor said that they would talk later about the misunderstanding. They did not follow up that morning or the following morning although they were in the restaurant both times. On the second morning we suffered from lack of attention and were not offered top-ups on our coffees. This is not the service one expects from a hotel that we were told was a Westin "boutique" hotel. My wife was also surprised that there was no turn-down service.
November 28, 2012
Rated 5 out of 5 by Emz68 Room sizes
The room sizes are amazing in this hotel.
They are spacious, comfortable, modern and clean
April 9, 2013
Rated 5 out of 5 by sarmc1 Jewel in the crown
The Westin Melbourne would have to be Australia's best SPG hotel. The hotels has a certain WOW factor as soon as you walk through the coble stone walkway and enter the doors to see a Grand Staircase and be welcomed by some of the most Warming staff in the industry that I have ever come across. The rooms are spacious the food is great and the bed Heavenly. A special note goes to Brad on the door. The most Friendliest & genuinely caring SPG staff member I've come across to date and the reason for my constant return. Most recommended
October 28, 2014
Rated 5 out of 5 by TheEmu2012 Happy to visit again
After visiting only a few weeks before, I was very happy to check into The Westin Melbourne again and I was not disappointed. This time into a City view room with a great outlook over Swanston Street with its horse-drawn carriages and trams. All of the staff seemed to be up to their usual impeccable standard, breezing me through check-in and a late check-out. The room is well laid out, very comfortable, great bathroom and an outstanding super-comfy bed. Breakfast at Allegro was very relaxing with a leafy outlook over Collins Street.
This hotel has great staff and a fabulous location.
February 2, 2012
Rated 2 out of 5 by Janet1008 Unsatisfactory check in services with no lounge service
I have to say the location and the rooms of Westin Melbourne is excellent.
However, the check-in service is not satisfactory. As a platinum memeber, it is expected to stay on a high floor. Unfortunately, the staff offered a 2nd floor room which was facing the main street. I could hear the noise of the tram clearly (the tram runs till midnight).
So later on, I had to request the front desk staff to help re-arrange another room which was inconvenient to us.
Also, there is no lounge in this hotel and this is another drawback of this hotel (no lounge service and breakfast served).
October 12, 2012
Rated 5 out of 5 by AMDH grateful return.
After originally booking another hotel on Collins st, it didn't feel right - we cancelled that one and booked the Westin again. Instantly, their confirmation email starting with 'welcome back...' was a sure comfort and a sigh of relief.
Flying into Melbourne at 6am, I wasn't expecting a room ready and was prepared to wonder the street cafés and wait - much to our surprise, our room was ready and straight up we went within 5 minutes of arriving. Swift service at an ungodly hour is much appreciated! Once again, our expectations were greatly surpassed with the size of the room, the amenities, and the balcony that our room had! It was a great start to our holiday - watching Melbourne wake up from our balcony as we prepared for the day ahead.
Room service was excellently fast and the taste was just as fresh as the hotel it self. Whilst the prices are quite exorbitant; it's definitely worth it.
The only, minute downside to our stay was the service in the Martini Bar. After walking in and finding our own seats and getting our own menus; our presence was still unnoticed. The bar was not at its full capacity; not flat out busy, but not awkwardly dead either. Thinking they didn't offer table service, I approached a staff member and enquired, only to be shot back with a brief 'yep' and that was all. Assuming some sort of basic conversation protocol would follow, I was left standing at the bar, trying to order drinks - until a further 8 minutes later, I was approached and asked if I 'needed help...' once the drinks arrive (14 minutes) later; which to their credit were quite delicious - we departed to try our luck at other bars. I would very much like to think that this was a one off occurrence and the service from staff in the Martini Bar is a lot greater.
Other than this minor draw back - the stay, as always, was flawless and extremely revitalising. Until another SPG property opens in Melbourne, there is no other place I would ever consider staying - the one time lapse in judgement was not long lived - cancelled within three hours of booking.
The Westin makes me feel like I'm home. I don't know what it is that does it, but it's there.
April 15, 2012
Rated 5 out of 5 by spgwife Beautiful hotel, great location!
We arrived in March for a 5 night stay. The building is beautiful. Wonderful, wonderful location. Staff is pleasant and everything runs so very smoothly. Had wine out on the deck to enjoy the warmth and view. The waitstaff was very attentive. I'm a platinum plus and we reserved/submitted our "suite requests" 5 months ahead. we checked in we were informed the upgrade wasn't available. :( My wife politely asked them to move us if something did open up. No luck. Our room is tastefully decorated. We have a high floor request on my account but are situated rather low. Our main view is of a run down building across the way. Not so nice, but it is fun to watch people in the park below and the tram cars come and go.
March 16, 2013
Rated 5 out of 5 by lottoo Gorgeous hotel
I would highly recommend this hotel to anyone wanting to stay in Melbourne.
Location is fabulous!!!!!!! In the middle of the city, with trams outside and train station opposite.
The rooms are really large and comfortable, the gym and pool fantastic.
Staff courteous and extremely helpful.
I cannot wait to go back for another stay.
November 3, 2014
Rated 3 out of 5 by Jagaditha Disappointed again.
My last stay here was poor, but I wanted to give the hotel another chance as I generally like the Westin standards worldwide.
As a platinum member, I was offered no specific welcome or room upgrade on arrival which is unusual , and was given a room on a low floor again after a bad experience the last time with noise etc.
I then asked for a shirt to be pressed, as I had an urgent business meeting to be told that express laundry would only be back at 1pm. It was 7 am at the time of calling. Is that the best you can do for a double charge and express pressing service??
August 18, 2013
Rated 3 out of 5 by swisswatch Nice hotel in the heart of Melbourne
Nice hotel, but on an international scale not a 5 star property. Good sized rooms with the usual great beds which Westin is famous for. But an uninspiring bathroom with very cold floors. I am wondering how many guest are able to find those hidden light switches on the inaccessible side of the side tables.
And yes, I experienced a world first after 30 years extensive travelling around the world. A 5 star hotel who locks its doors after midnight and the guest have to use their room keys to enter it through a small side entrance into a completely deserted lobby.
August 11, 2012
Rated 5 out of 5 by SEm90 ABSOLUTELY AMAZING!!!!!
the Westin is the most amazing best hotel and I will never stay anywhere else. From the moment we checked in the staff were amazing. They were so helpful and friendly and went out of their way to make us feel welcome. Any question we had we were looked after. It was also so nice that whenever we entered and exited the hotel the guy standing outside would open the door for us. The rooms were very clean and the bed and pillows were comfortable I have no complaints about this hotel!! The Westin is second to none, I highly recommend this hotel to everyone you will not be disappointed!
October 14, 2014
Rated 5 out of 5 by VeryGoodPointsStacey Great Location!
The Westin Melbourne is the perfect hotel in the perfect location. It's very close to the train station and tram stops. The hotel looks very new and modern and is well kept. The atmosphere is very business like.
The rooms are large and comfortable. The Westin Heavenly Beds are great as well. Another great program is the Westin Workout program that allows you to borrow shoes. That was so helpful.
The staff is great in general, but you often have to wait for service in the lobby bar.
I would absolutely return to the hotel if I'm in the area.
April 17, 2014
Rated 5 out of 5 by AMDH Always a pleasure
Once again, The Westin Melbourne met my expectations... A quick spur of the moment Easter break holiday trip to the east coast was capped off with another fantastic stay.
As SPG Platinum guests, we took advantage of late check out - a great little perk that allowed us to sleep in and really just chill through the day, instead of rushing here and there doing last minute things. We opted not for the breakfast, only because we're not up early enough!! The only down side, is I've never been offered room upgrades! Not that a standard room is anything to scoff at, it's by all means still a superb room - but experiencing a suite, would just add to that specialness!
The Westin and its staff are aways a great pleasure to deal with when I'm in town. Thank you.
April 2, 2013
Rated 5 out of 5 by RTowers A luxurious short break for Melbournians
Stayed two nights over the Easter break with my family and was given a regular room at the SPG floor. The room is quite spacious and the three of us, 2 adults and one child, did not feel crowded. The room was overlooking busy Swanston Street but the sound of the trams were faint and barely noticeable. The bathroom is so far the biggest I have seen, it even echoes in there. We enjoyed the indoor pool but the gym was quite small, and the mirrors to make it look bigger actually made it look cramp and uninviting. Had Easter lunch at Allegro restaurant. Food was wonderful but we could barely hear the jazz musicians playing ( a pity). Our stay was so comfortable that we couldn't be bothered to go out so we had a nice dinner at the Lobby Lounge.We will stay again!
April 12, 2012
Rated 5 out of 5 by Suze67 Fantastic location
What a fantastic hotel! I stayed for 3 nights with my 14 year old daughter in a deluxe room and we loved everything about the hotel. The staff were so helpful and friendly. The rooms were spacious, and the beds were so comfortable. Loved the bathroom, especially the large overhead shower.
The location was superb for our daily shopping expedition, afternoon coffee and cakes, and for eating out at night.
We can't wait to book our next weekend in Melbourne and we will definitely stay at the Westin.
April 20, 2012
Rated 3 out of 5 by robertfm Good, but ....
4 minor comments:
1. Checked in around 10pm and had to wait in a queue for 15mins as there was only one staff member checking guests in;
2. My employer had provided payment details, but this was not recognised when I went to check out and required unnecessary follow up;
3. I had paid for refreshments in cash upon checkout, but the amount was left on the bill and paid for (again) by my employer
4. My room was above the entrance where noisy revellers woke me up at 2am as they exited the hotel
August 20, 2012
Rated 5 out of 5 by Paul10047 A favourite hotel in Melbourne
I really like the Westin. Friendly staff, nicely furnished rooms, very stylish public areas. It is also in a very convenient location. The free wi fi in the reception area is nice but it really should be available throughout the hotel. Wi fi connectivity is just so standard now, why not simply factor it in to the room rate? Those wireless signals can't be too expensive! All that said, this remains a favourite hotel in Melbourne and is a very nice place to stay.
August 15, 2012
Rated 3 out of 5 by OzChris1984 Little missed opportunities
Enjoyed our stay, but felt that the overall experience could be improved by the little tokens. For example, we've stayed at other Melbourne hotels on our anniversary, and all have recognised it in some small way (because I make a point of referring to it during the booking) - whether it be a card, chocolates, wine or other - no acknowledgement from the Westin. I wasn't told when given the room key what floor the room was on, and there were a few stray hairs in the bathtub. Nothing earth shattering, but little things that can be improved to increase the satisfaction of the stay.Bed was very comfortable and I loved the rain shower.
September 2, 2014
Rated 1 out of 5 by frequenttraveller90000 Great Hotel, Poor Staff
This hotel is an amazing property with excellent facilities. The building is magnificent and the rooms are quite stunning with fantastic facilities. The location is one of the best in Melbourne.
Unfortunately I had a very poor experience with staff at the front desk on my arrival which tarnished my entire stay.
I hope that this is an isolated incident and I perhaps will try this property again.
May 4, 2012
Rated 5 out of 5 by TGandPunky TG and Punky
Just love staying at the Westin Melbourne.
Best location.. love the room looking over the square to Swanston St..
Beds are the absolute best.. and we have experienced many beds/sleeping arrangements around the world, and never fail to always compare to the benchmark Westin Heavenly bed..... none have matched it to date and we were not disappointed this time once again!.
My only comment is perhaps a little refresh of room decor and bathroom may be needed..being super critical .Concierge
and desk staff super friendly and helpful.
A wonderful experience again.
October 3, 2014
Rated 5 out of 5 Best Starwood Property in Australia
I travel extensively throughout Australia and have had the opportunity to stay at every Starwood property in an Australian capitol city. The Westin Melbourne by far is the best. The service and recognition I receive as a SPG member beats all of the other Starwood properties in Australia hands down. Many thanks to the staff at the Westin Melbourne for providing another memorable stay.
August 7, 2012
Rated 5 out of 5 by KEWgirl The hotel is a great place to catch up with friends
It was a girls weekend away to celebrate my birthday. There were 9 of us that stayed there from other parts of the world. The hotel ticked all the boxes - close to shopping, great eateries, art galleries, public transport, business centre, swimming pool and spa, friendly staff and most helpful. We loved the convenience and the cafes next door. Loved every single minute of our visit.
August 13, 2013
Rated 5 out of 5 by MountainRider Perfect location
If you are looking to stay in a central downtown location with easy access to the Trains/Trams and riverfront - the Westin is the perfect choice.
This hotel has an elegant feel to it and the staff are some of the best I've encountered (I travel frequently).
Loved the recreational options with the pool and steam/sauna rooms- but be advised the fitness center is quite small.
June 12, 2012
Rated 5 out of 5 by Mugsey84 Beautiful hotel in the center of town
Hotel is outstanding, both in terms of looks as well as practicality. Heavenly beds and showers were great. Staff was very helpful in planning activities in Melbourne, as well as designing a Great Ocean Road itinerary and picking restaurants/clubs to go to. Very nice gym as well. Far exceeded expectations and would definitely recommend/return! Confirmed love for starwood.
May 9, 2012
Rated 5 out of 5 by Sammysue Great Location
We stay here every year and it is a great location. Unfortunately this year our room was very noisy from outside noise. Every morning between 3-4 am the rubbish trucks were emptying bins and the noise was like it was just outside our window, so not a lot of sleep. Hopefully this won't happen again as we will continue to stay there. The staff are very friendly and helpful.
August 9, 2012