Rated 5 out of 5 by Sandy29 Love the Westin Palo Alto
We always stay at the Westin Palo Alto when visiting family that live there. The staff are friendly, the rooms are well-appointed and clean and the hotel is near everything. We highly recommend the hotel.
July 30, 2014
Rated 5 out of 5 by BJLL Great all-around experience
I had a pleasant experience at the Westin while I was in town for a wedding. Nothing specifically struck out as being phenomenal, but I don't have 1 bad or critical thing to say.
Great all-around experience and awesome location. Right next to Stanford's campus and walking distance to some great bar's and restaurants.
July 28, 2014
Rated 1 out of 5 by Spiff Never Again. Over priced. Poor service.
I arrived at check in time of 3pm and my room was not ready. The person at the desk was not apologetic and was less than friendly. I inquired if the restaurant was open and he said yes. I went to the 2nd floor and it was closed. I then went to the pool to order room service and wait for what I thought was going to be 30 minutes. 1 hr 45 mon later he came out with the key and handed it to me. No offeer to escort me to my room. When I arrived they were still cleaning the room. Another hotel employee was apologetic and offered free breakfast. As the hotel was sold out the only room available was a fireplace suite. It was a dungeon. While a somewhat spacious room it was dark and unattractive. Considering the price, very low value. The hotel lobby is exceedingly small making it somewhat awkward for meeting people. I would not recommend this hotel nor would I stay there ever again.
June 29, 2012
Rated 5 out of 5 by Cruiser Consistently perfect
Always a pleasure staying at this hotel. The staff is superb, each and every one of them are warm and gracious. The rooms are comfortable, most with lovely views of the various courtyards.
July 27, 2014
Rated 3 out of 5 by Eric12 Parking
We parked in your hotel, our card was programmed to work...
The card did not work, we were stuck in your garage, I had to use my iPhone to get help...
We were running to a wedding and another time a airport..we were afraid to use the garage I the end....
Bad news for timely moving.
July 22, 2014
Rated 5 out of 5 by kgirl0 Beautiful and Comfortable
The rooms were very peaceful and quite. The bathrooms large and luxurious. The staff friendly and welcoming. The Gym was accommodating with variety of equipment and machines. I did not use the spa/hot tub, but it seemed very tiny. Soliel restaurant had excellent food and attentive staff.
July 22, 2014
Rated 5 out of 5 by paloalto0714 This hotel has great and nice staff
Hotel front desk staff are great and very helpful
The restaurant staff are very nice.
We had wonderful stay.
July 23, 2014
Rated 1 out of 5 by TDLM72 This hotel does not take care of its Platinum Guests
I am extremely disappointed to report my recent stay at the Westin Palo Alto did not meet my expectations of what a Westin property should be. They did not offer a welcome gift, no free continental breakfast, and worst of all... they wanted to charge me to use the internet. Also, some of the electrical plugs in the room did not work. I had to charge my computer in the bathroom, because I did not have the energy to move the large entertainment center. Lastly, the sink water collector lever was not functional.
January 8, 2013
Rated 1 out of 5 by BusinessTraveller Shocked!
I never thought of Westin being the type of hotel where you'd have to carry your own toilet paper and towels, and yet that's exactly what I'll have to do if I'm forced to stay at this venue again. The paper towels and towels were rough as sandpaper! The bedsheets weren't great either -- seemed like low quality merchandise overall. I was shocked!
The room layout was weird -- I tried my best to not be in my room as much as possible. I've been to other Westins before and never had such a horrible experience. And that was when I didn't even have an SPG status. Maybe now that they have me in, I don't get the good rooms anymore?
April 22, 2013
Rated 5 out of 5 by FrequentPaloAltoVisitor Great Hotel and Location
I have been visiting Palo Alto for decades - primarily to see family and friends, but also on business. However, this was my first stay at the Westin Palo Alto. I chose this hotel because it is within walking distance of the many places I had to be during my short overnight visit to Palo Alto. What a wonderful hotel! The location is great. Everyone I met who works at the hotel was extremely nice, helpful, and professional. The hotel is incredibly clean. This hotel is my new place to stay when staying at a hotel in Palo Alto. I am recommending it to my friends and family and everyone else visiting Palo Alto.
July 31, 2012
Rated 4 out of 5 by EpicMac It's supposed to be about the details
A typically beautiful W property, I was sorely dissapointed with the finer details. I had to call the front desk several times to get a coffee maker, and several more times for a new TV remote. Finally, for the remote issue, I was forced to go the desk myself because no action was taken for over an hour during which time I made 3 calls. No apology from the front desk, just a 'here you go'... Thanks? Food and drink was top notch, but again, the pool/spa area was unkept and arranged such that it allowed guests sitting on the patio to look directly down into the hot tub. Awkward from both perspectives. I became a member of this hotel group specifically because I felt they typically excel in these areas, leading to my dissapointment this visit.
June 24, 2012
Rated 2 out of 5 by ecw2012 Mr.
Great location and convenient to malls, restauraunts etc.
July 8, 2014
Rated 5 out of 5 by Bill Hotel is convient to Stanford
The only negative is the card readers for parking are not very responsive. It normally took 2-3 swipes before the card reader would recognize the hotel card and open the gate to let us in or out.
July 2, 2014
Rated 1 out of 5 by CRichard Wrong Focus
This is probably the worst Starwood property in the West. They are focused on squeezing every penny out of you versus the comfort of the customer. The staff is friendly, but it is obvious the management has them focused on their priorities instead of the guests. Shoddy room service during the day, they billed me incorrectly and gave me a hassle for a late check out and yes I am Platinum. The bathroom smelled like body odor and this is not the first time.
March 30, 2013
Rated 5 out of 5 by Ryno726 Great stay
I thought this was a great property and I enjoyed my stay. My only issue was not being able to have a roll-away bed added to my room so my son didn't have to sleep on the floor.
June 30, 2014
Rated 5 out of 5 by m324 Fantastic Service
Beautiful room. Love the shower especially. Enjoyed Sunday Brunch. Very friendly staff. Looking forward to my next visit.
June 30, 2014
Rated 3 out of 5 by CR62 Great location but mediocre property
Despite outwardly friendly staff and an ideal location, this Westin disappoints. Rooms are tiny, service is very inconsistent (including many calls to Service Express and the front desk unanswered), housekeeping requests ignored despite repeated requests and a restaurant with very average and expensive food. If this property weren't in Palo Alto it would never survive. I am a loyal SPG member and this property needs help.
June 22, 2014
Rated 3 out of 5 by Dan21 Mixed
Have stayed here many times but the staff was just off repeatedly this visit. Maid would not leave shampoo or the slip to order breakfast. This occurred repeatedly. Front desk signed me up for the green program and yet I was told the next day I was not signed up. Later that week, they could not tell me if I was or if I had gotten the extra points. Very frustrating.
December 21, 2013
Rated 3 out of 5 by Subir007 Kids staff, broken phone and closet room
Poor: Some of the front staff seemed like students who really didn't care, we didn't, order room service because the phone was broken and the room felt like a closet.
Good: Fantastic food and very friendly staff in the restaurant,
nicely decorated and very clean room, and very comfortable bed.
We frequently stay at hotels, it's unfortunate when a few negatives spoil an experience.
December 27, 2012
Rated 5 out of 5 by JPEW44 Great local business hotel
I have stayed at this hotel consistently for many years of business travel. The staff and facilities are superb for travel to and from the Palo Alto Area of the Bay, with great access to Stanford, restaurants, airports, and local Palo Alto businesses. Each staff member offers quality meaningful service for all guests; very customer focused, friendly and well informed.
August 7, 2012
Rated 1 out of 5 by Fuming Your Website
Your website is terrible. I'm missing a stay from 5/13 thru 5/17. It's hard to get credit for it. Additionally, I cannot pull up a portfolio from my stay in April. It takes me to a marketing site to book a new stay. This website is so 1990's.
And I call for a portfolio at the Palo Alto hotel and get a voice mail. Horrible customer experience.
May 31, 2013
Rated 3 out of 5 by John1757 Hotel Maintenance
Unfortunately the two nights that we stayed at the hotel, the maintenance personnel were making repairs with a lot of noise starting at 8:00 am. They should start their work at least after 10:00 AM
We also ordered room service in the quality and selection of food was not good
December 28, 2013
Rated 3 out of 5 by daylily10 worst night sleep ever
overall the staff and room very good but room next door had 2 screaming babies... all night long. literally every 1-2 hours. Hotel wall very thin. Staff should consider all patrons when booking guests w/ small children,
December 23, 2013
Rated 1 out of 5 by 5472 Awful. Never again
When I checked the front desk assigned me a room with view of A/C. And another roof. Saying that all the other rooms were being cleaned. It was a premium room a suite and they acted like they were doing me a favor.
August 22, 2012
Rated 5 out of 5 by DE4BS Best bed in Palo Alto
I have tried every hotel within walking distance of downtown and the Westin has the best bed in Palo Alto by far. Sunday to Friday made for a long week... and my east coast time clock quickly adjusted as I slept like a rock.
June 22, 2014
Rated 2 out of 5 by MD84 very disappointed
I have often stayed at the Westin Palo Alto and have been very satisfied in the past. On this occasion however, the manager decided to remodel the hotel without informing me when I made the reservation or even when I checked in. The night before they ripped all the wallpaper off of the walls, I received a notice slipped under the door. The next morning I suffered a major allergy attack as I walked through corridors filled with thick dust and old dried adhesive. This was not cleaned up all day until I complained that afternoon at the front desk. Nobody had bothered to take the elevator up to check on the workmen and the mess they were making. Overnight I had another huge allergy, coughing, eye watering "rest". Then I discovered that they had started ripping up the carpet at 8 am. Totally irresponsible decision-making process. I had to emphasize to the employees that if they had a history of asthma, don't enter the remodeled floors! The hotel will be lucky if no guests with respiratory problems worse than mine, were staying on those floors. My request to be moved was impossible because the hotel was fully booked. A horrible experience- do I really need to ask if the hotel is being remodeled before I book the room? Being an SPG member for over 10 years, I expect better.
May 29, 2012
Rated 5 out of 5 by Pinky2287 too short but perfect in every way
After some unexpected changes at work my planned trip was shortened by more than half. Arrived and was greeted by Allision, Caroline and Roxan with beautiful smiles. Always wonderful to return to my second home, 9th visit and counting.
Everyone was warm and welcoming, everywhere I turned.
As usual, breakfasts were fantastic, had a chance to use the gym, I promised myself the equipment would not challenge me and I won this time. Over came the issue of "how to start it" and enjoyed a super work out in the new exercise gear and shoes I bought while there.
Very hard to say good night, but I will be back, in October and have booked next year as well. Sorry to those I missed catching up with.
Thank you for everything.
xo till I return
May 28, 2014
Rated 5 out of 5 by Pinky2287 I want to come home
If I close my eyes and click my pink heels three times and say “I want to go home” with any luck I may find myself at the Westin Palo Alto.
I returned for trip #8 this month. As soon as I walked through the lobby, I felt at home.
My room was ready before noon, which is always a special treat after a five hour flight. Even if not, it is no problem for them to hold my luggage, I carry my bikini in my carry on luggage and am more than willing to park myself by the pool. Can’t think of a better spot to wait on a hot and sunny day.
Was great to visit with people I knew and meet the new additions to the Westin Palo Alto Family.
Everything was lovely, the room perfect. The meals incredible
I always think of Westin Palo Alto as my home away from home. When I joined a health club in May, and was asked for a USA mailing address, instead of saying “I don’t have one” I used the hotel’s address. It just seemed right.
Location, Location, Location as in real estate, Westin Palo Alto has it all. With the Cal-Train in your back yard, Town and Country Village a 5 minute walk, Stanford Shopping Center a 10 minute walk, proximity to Stanford who could ask for more?
I feel very secure here knowing that everyone genuinely cares.
Nightie-nights(never ever say good-bye) are always hard, but knowing I will be back, makes it easier.
Can’t wait to go back. Already booked two trips in 2014.
Thank you to everyone who made my 12 days there feel like I was at a very expensive and exclusive resort. Loved the pampering.
Reality hit when the plane landed.
October 22, 2013
Rated 4 out of 5 by atnapa Overall not too bad experience
front desk staff was very helpful to get me a king size bed when checking in, which wasn't available when making my reservation. however, there's a big stein on the mattress and the size of that "king" bed is smaller than I expected.
restroom is clean, specious, and well-designed
besides, it's like walking in a maze from elevator to your room. easily get lost and not that easy when you have 50lbs luggage, kid stroller...etc
in the end, overall the hotel is still good for the price. check out the hotel website for special offer as I found it could be the cheapest rate you can find (cheaper than all other travel website offer or call-in reservation)
May 30, 2012
Rated 2 out of 5 by LaurieL Not my best hotel experience
Having been a Director of Business Development to a hotel in Los Angeles, and having stayed at your hotel some years prior, I was disappointed. My stay, this time, was for five nights. On my third night I called the hotel operator to say I had not had my tub cleaned nor rec'd restocking of bath gel and q-tips on any of the prior days. It was interesting to me that on my fifth and final night the chocolates from turndown which I had accumulated magically disappeared leaving me with only two. Odd. Was it really too much of an expensive to the hotel to receive a morning newspaper at my door in the morning? This is a Westin. I would have expected a bit more.
August 14, 2013