Rated 5 out of 5 by Seth999 Amazing Service
This hotel is excellent and will certainly not disappoint guests expecting a Starwood "feel". I have to leave some very positive feedback for the hotel staff going above and beyond.
I stayed at the Westin Pittsburgh Convention center on 12/16 and forgot my backpack (with my laptop and lots of other valuables) in the taxi. The taxi driver returned the backpack to the Westin and by the time I was boarding my flight, Bob from the Westin had confirmed that my backpack was being FedExed overnight to my home, at no cost to me. This kind of service will definitely influence my hotel choice the next time I travel.
December 18, 2015
Rated 5 out of 5 by auntie33 The location next to the convention center was great.
Everything was excellent except for the wait time for the elevators. Since this is a
convention hotel with so many guests, more elevators are needed.
November 6, 2015
Rated 4 out of 5 by billy77 Bar is way too expensive
Hotel and rooms are great but hold onto your wallet if you enter the bar/restaurant.
November 3, 2015
Rated 1 out of 5 by Preilav Poor Responsiveness by Management
Myself and 10 guests were stuck in the elevator for almost 25 min. The hotel was aware of elevator issues and in addition because of the new system where you enter the floor number before getting in the elevator the elevators were running very slow. The elevator stopped on at least 10 floors to allow more and more people to get on (and because of the slowness of the elevator people weren't willing to wait for the next one). This seemed to be an issue everytime I rode the elevator no matter the time of day. The elevator got stuck and staff was slow to respond. They continually asked us if we were there and if there was an issue after we explained the issue many times. The response by management to this issue was extremely poor and unacceptable.
October 20, 2015
Rated 3 out of 5 by Kooz72 housekeeping
when the room was cleaned on Saturday housekeeping did not leave coffee (including creamer/sugar), clean cups, or soap.
October 20, 2015
Rated 2 out of 5 by CW12 review
I am insulin dependent & was surprised that a refrigerator was not in the room.
$4 for a 12 oz. can of sprite in the convention room was ridiculous.
Did not appreciate housekeeping opening our door around 5:30 pm unannounced, asked if we needed anything, then left with our room key that was slotted in the light switch.
September 17, 2015
Rated 5 out of 5 by Dapoiser OUTSTANDING!!!
I found everything far beyond and above my expectations, Thank you!!
One tiny recommendation, a tad touch of W-40 to the swinging doors from the dining area to the food prep area of the breakfast buffet might delete that annoying "squeak."
September 13, 2015
Rated 2 out of 5 by Customer0416 Worst Westin ever stayed
I don't like this Westin, period. Besides the location, I cannot think of any good things to say about this hotel.There's basically no SPG recognition. During my few months' stay here, I had never been upgraded one single time. The room service food was the most disgusting thing I have ever seen, I ordered it once and had never ordered since. A few of the front desk staff can be quite rude and unprofessional . They like to come up with excuses when things are not going well.
September 6, 2015
Rated 3 out of 5 by DQmoo elevators
the upgrade on the elevators are ridiculous, there is always a line of people waiting and complaining, many take the stairs. not sure if i will stay here again
September 5, 2015
Rated 3 out of 5 by Laurie1963 National Convention - Some Disappointment
I stayed at the hotel the week of August 16 - 21st for a national convention that took place both in the convention center and some of the hotel meeting rooms.
It was very disappointing to find out that the hotel's restaurant only served breakfast and you had to rely on the connecting restaurant Bill's Bar & Burger for your lunch and evening meals. The food was terrible here! Service was not much better whenever a crowd showed up. Did not like the closed lobby that had no bar to mingle and network with colleagues after a long day of meetings.
Could not get a massage either without reserving 24 hours in advance; another disappointment. Can't really predict when you are going to have an ache from traveling.
Accommodations and staff were great!
August 31, 2015
Rated 5 out of 5 by 25laura My favorite hotel in Pittsburgh!!
Front desk team was very engaging and high energy (even at 4:30AM) when I checked out.
July 30, 2015
Rated 5 out of 5 by Grandma17 Like the location.
Good beds and front of the hose staff. Maids some were really great some not so much.
July 25, 2015
Rated 1 out of 5 by vleary83 DISAPPOINTED
My husband and I had booked your hotel in order to attend beerfest this past Saturday night. It was our solution to drinking and driving. This was a celebration of our wedding anniversary. When we arrived it was 7pm. Check in was supposed to be at 3pm. Because our room was still not ready and we had to wait another 45 minutes, we were late to Beerfest. Those tickets were not cheap and we missed out on our time there because the room was not ready. In addition, when I went to take a shower later that night upon our return, I was mid-suds when I saw not one but multiple long dark hairs stuck to the shower wall. It was completely disgusting!!! So the room hadn't even been cleaned properly after we waited all that time!! I found that completely unacceptable. In addition, I found it abhorrent that parking (for your GUESTS) cost an additional $22 dollars. So I paid $22 more to stay at your hotel and have a disappointing experience. For a hotel who claims to be of 4/5 star quality, I was completely disappointed. I have stayed at a motel and not encountered issues like this. Its unacceptable.
July 20, 2015
Rated 5 out of 5 by DawnVan Great Hotel
We loved this hotel. The staff was friendly and the hotel was very clean and in a great location.
July 9, 2015
Rated 5 out of 5 by Docbari Service people outstanding
Every service individual we met was courteous, pleasant, and efficient. The availability of the hotel shuttle for our personal use was completely unexpected.
If we come back to Pittsburgh, this is where we want to stay.
July 6, 2015
Rated 4 out of 5 by birddog Best Feature of hotel
The elevator system is the best that I've ever experienced. Even during the peak period of our convention when everything should have been jammed up, the elevators worked perfectly. The computer operated system is great.
July 6, 2015
Rated 3 out of 5 by bconjack Never return to Pittsburgh
Stayed at the Westin to attend the Rolling Stones show on 6/20. Shuttle got us to the show, but we waited until 1 a.m. (2hours) and it never returned to pick us up. No Taxi's available either so we tried the subway. Nice officer told us where to get off, but we had no clue and were wondering around the streets of Pittsburgh at 2 a.m. When we finally reached the lobby my husband needed the restroom BADLY and we were told we could not use it. BAD hospitality. Food at BILLS was terrible. We will never come back.
June 22, 2015
Rated 4 out of 5 by moons357stars In town for holiday weekend
This hotel was beautiful, and in a great location near PNC park and the Strip district. Tons of restaurants and little shops nearby. Literally the only thing keeping me from giving it a 5 out of 5 is the fact that the elevators are on a system where they try to put as many people in an elevator as possible. You have no control over it. So if there is some event (which i'm sure happens a lot due to location and convention center) you will wait in line FOREVER. It is extremely frustrating. The only other two minor things are that the "fridge" in the room is really just an old mini bar so it only keep things already cold cold, but can't be used as a real fridge. Also, one of my biggest pet peeves is that really fancy hotels that are top of the line that are a little pricey still charge for wifi. Overall however, this hotel was absolutely gorgeous, the beds were amazingly comfortable, and very good location. I do hope they fix the elevators!
June 6, 2015
Rated 3 out of 5 by StevePhilly No PCs for guests to use - Desk Staff is great but can't solve that issue
The hotel is in a great location and rooms are nicely appointed and clean. I can't rave enough about the staff - especially Carol and Bob who are the Concierges. Front desk staff helpful.
My main issue with THIS location is that, not only did they do away with a private "Business Center" but they do not provide any PCs for registered guests to use to check email, etc. at no charge. There is ONE SLOW PC that charges $5.95 for 15 minutes ($28/hour!!) which is pricey when you stay - as I did - for 5 nights. This is ONLY starwood location I have stayed at that did not have a bank of PCS for registered guests to use. One of the front staff did solve the problem buy giving me a small credit on my account to allow 15 minutes of use each day. (Still not enough to make the stay uneventful.). I also did not received a wake up call requested on two days. After the second time I suggested they checked the phone connection. There was a wiring issue in the wall.
The hotel removed a fancy pricy fish restaurant last year and replaced it with Bill's Burgers - a pricey chain. Figure $11.00 for a cheeseburger with nothing else on plate (add $4.00 for - maybe 10 sweet potato fries). Desserts were good and fairly priced though.
The Conference Meetinbg Rooms were always frigid (guessing about 63 degrees at most). Bring a jacket or sweater.
Again, it's about the front line staff here. They care and emphathize with the guests.
I have no immediately plans to return to Pittsburgh and would stay here again if my conference was held there. But I'd be prepared for not having access to email (at no cost)
June 1, 2015
Rated 3 out of 5 by jrnyc Noisy stay
The hotel is rather comfortable although the elevators were exceptionally slow. My key complaints with this stay were that 1) on my first night, as I was going to bed, an alarm went off in one of the elevators. As my room was near the elevator lobby, I clearly heard the alarm, which continued for 20-30 minutes. 2) Even more annoying, on my final night, at 5am an alarm went off in my room followed by an announcement that they were testing the alarm system. The alarm, followed by the announcement, repeated itself 3-4 times over 10 minutes. When I checked out the next morning, the desk staff knew nothing about an alarm test. I can presume the test was a fluke, though it was very disturbing to have 2 alarm-related disruptions during my stay.
May 28, 2015
Rated 4 out of 5 by Tibbers Amazing Night's Sleep
My boyfriend and I stayed here over Memorial Weekend for a Pirates Baseball Game. The room was huge and the bed was super comfortable. I loved the layout of the hotel and the service was amazing. The front desk staff were very attentive. The only bad thing was that the elevators were very slow... This was probably because of a huge volleyball convention in town but it was still a little ridiculous to stop on so many floors when no one was waiting to get on or off. Regardless I would stay here again and suggest it!
May 26, 2015
Rated 5 out of 5 by Beatriz2013 Pittsburt 15
Great location, friendly staff, room well laid out and comfortable. I stayed just one night, but Concierge was very helpful with restaurant recommendations.
I will stay at this hotel when I return to Pittsburg.
May 5, 2015
Rated 5 out of 5 by seanh287 Best stay so far in Pittsburgh
such a comfortable bed! The shower head waterfall was great.
I was first on the 12th floor and asked the lady at the front desk for something higher.....she gave me the top level. Perfect view of pittsburgh. I was very happy with the customer care and the whole staff was very friendly.
April 17, 2015
Rated 4 out of 5 by Heelas15 Beautiful hotel
My fiance and I always try to make it down for the St. Patty's Day Parade and festivities in the City. We are both from Jamestown, NY and have only stayed downtown now twice. The previous Downtown Hotel we visited was The Sheraton. The hotel was absolutely wonderful. This year, I was doing research for a nice downtown hotel so that we didn't have to drive in to city. From our room we were able to watch the Parade from the window! We had no idea until we had went back to the room to get dry. The room was great. I wish that we would have experience the full Westin experience but there were still a lot of renovations going on. We had asked a staff member to direct us to CVS for an umbrella and he went and grabbed us one of the hotel umbrellas and let us use it for the day. As I was waiting for the elevator Sunday morning it was taking a lot longer. Come to find out that the Detroit Red Wings were staying in the same hotel! We were very impressed with the location and how little time it took to walk anywhere in the Golden Triangle. Thank you for an amazing stay. Hope to see you again soon!
March 16, 2015
Rated 4 out of 5 by ajw33 Good
Your hotel was very clean and professional. The scheduling with the on site construction should not have been that week and the room service menu prices were outta this world, way, way too high.
March 16, 2015
Rated 3 out of 5 by BGRed Vanilla
you have a very non-descript hotel - very vanilla
February 24, 2015
Rated 4 out of 5 by Jake812 Unable to park at hotel
If you have a larger truck or SUV, plan on parking somewhere else and walking because hotel cannot accommodate larger vehicles! This was not clarified on website under accommodations! Paid too much too park and then had to walk to hotel. They had a shuttle bus, but good luck ever seeing it. There was a fight right outside our door after 1130 at night and it took the security guards a half hour or more to diffuse the situation! Too much money for a night of no sleep and no parking!
February 9, 2015
Rated 2 out of 5 by Honey4 Gave it a poor rating
The web site told me Valet parking is $22. and was changed $24. The hotel and web site states there is a walkway to the Pittsburgh Convention Center which is correct, it just isn't unlocked to get into the Center. The hotel said it was the Pittsburgh Conventions Center doing. Hmmmmm Why advertise what you can't give to people. Had to go to the front desk to contact it because we didn't get any instructions in the room on how to phone them. The room was cold unless we put the thermostat on 79. For a little higher than average hotel we only got a small bottle of lotion, not the shampoo and conditioner and no shower cap. I got three different check out times 12:00 on the web site, 3:00 on a letter sent to me, and 2:00 when I ask the desk. I would not recommend this hotel and will not go there again.
February 9, 2015
Rated 5 out of 5 by Vincos MIDWESTERN HOSPITALITY AT ITS VERY BEST
OVERALL IMPRESSION: When it comes right down to it, for me, it is always about the service and this property scores very high marks. From a pre-arrival personalised correspondence from the guest services manager through to the wait staff in the dining room, I felt everyone was truly concerned that I was satisfied and happy.
SPG RECOGNITION: Extraordinary. Upgraded to a Luxury Suite on the 26th floor. Premium Champagne and a lovely fruit plate as in-room amenity. Platinum breakfast is a la carte (no buffet) in the Penn Cafe.
THE ROOM: Absolutely enormous with a dining table for eight and 4 picture windows overlooking the Pittsburgh skyline. Typical Westin decor.
LOCATION: Attached to the Convention Center and literally two minutes from the Amtrak Station in the heart of downtown. Many neat dining venues right along Penn Avenue within seconds of the hotel.
EXCEEDED EXPECTATIONS: Special hats off to Randy in the Penn Cafe who approaches his work with absolute zeal and heartfelt concern for his guests.
DID NOT MEET EXPECTATIONS: I prefer a grab-and-go buffet breakfast as I am usually in a hurry and the allowance for Platinum Amenity Breakfast of USD20 is a bit low for the a la carte menu provided. Whatever the allowance is, it should at least cover an entree, juice and coffee… which this amount does not. I also take off points for the absence of a Westin Lounge - as it is a basic brand standard, every property should be made to have one.
ONE THING TO KNOW: The hotel is currently under renovation so lobby level and F&B outlets are in a bit of a state but, of course, this is only temporary and can only mean an even better Pittsburgh option in the future.
February 4, 2015
Rated 3 out of 5 by Brad1000000 Overpriced Older Property
What more can I say? This hotel has not been renovated for some time. The elevators take forever, the rooms have a not-so-nice smell, and everything is a little worn. There's no club and they don't do anything to make up for it. The restaurant was empty, so I didn't bother checking it out. There are, however, a lot of good restaurants nearby, and it's right across the street from the convention center.
January 20, 2015