Rated 3.8 out of 5 by 874
Rated 5 out of 5 by Sandy42 Perfect in every way
The staff was wonderful and efficient! They knew the things we needed & wanted to know about getting around in NYC. That shower is truly Heavenly. It was a perfect location to be in the mix of Times Sq but not come out of the hotel & be bombarded with mobs of people like further up 42nd. The doorman who I forget his name was AMAZING- He found us the best driver & made our trip more enjoyable than taxi hustling.My parents felt special & were concerned we spent too much bringing them to NYC staying in this type of hotel,esp with the breakfast pkg. Loved it ALL,
Rated 5 out of 5 by MitTom4 Fantastic Thanksgiving Stay!
Our family traveled to NYC for a week at Thanksgiving. This hotel is in the perfect location for sightseeing, shopping, food, shows, and transportation. We stayed in a grand deluxe room and it was very spacious by NY standards. The staff was very courteous and helpful. This was my second stay at this location. I will keep coming back.I love this midtown location.
Rated 5 out of 5 by Buck1972 Great location
Centrally located to everything in NYC!!!
Rated 5 out of 5 by Rahul0709 Excellent Hotel
I had another opportunity to visit NYC and decided to stay at the good old Westin.
the staff and particularly Jonathan - Front office manager made sure that the family is comfortable and provided attention to even the small details.
This hotel had an excellent location coupled with a very helpful staff.
Rated 5 out of 5 by mlb43 Excellent Service
The front line check-in personnel were extremely polite and helpful in resolving my requests. in addition, the concierge service was excellent.
Rated 5 out of 5 by CELESTIAL Excellent customer service & response
I return to the Westin Times Square over and over. Jonathan Lomitola and his team take care of all the details and are attentive to making my experience & hotel stay the best. They know me by name and they know which type of room I prefer. I call his team "GOLD STAR" service
Rated 5 out of 5 by kim4824 Very nice hotel
I have stayed here several times and this is my hotel of choice. The beds feel like I'm sleeping in a cloud. I look forward to come back in a few months. All the staff is friendly.
Rated 5 out of 5 by Skip0276 Great night at the Westin!
Stayed overnight before our cruise. Staff very friendly and room was comfortable. Awesome location with respect to Times Square. Really comfortable beds!! Great rate for this calibre of hotel. Will stay here on our next visit!!