Rated 5 out of 5 by kus3093 Beautiful Hotel & Good Location
The property exceeded my expectations. Very nice gym, the rooms & lobby look brand new and fresh.
Several of my co-workers (SPG Platinums who frequent other SPG properties in NYC) warned me that this Westin was sub-par. This was definitely not the case! It turned out to exceed my expectations! After I reported back several of them gave it another try and are now Westin Times Square loyalists.
Rated 5 out of 5 by controller1 Great location for visiting NYC
SPG Status: Lifetime Gold
Date of Stay: April 2014
Length of Stay: 4 nights
Arrival Day: Thursday
Upgraded room- I reserved a Traditional King. I was upgraded approximately three weeks prior to arrival to a Deluxe Corner King which was a very nice size.
View from room- We were on the 28th floor with a very nice view of the city skyline and the river.
Check-in- When we arrived there were seven people in the dedicated SPG check-in line with two front desk agents working that line! I’ve never experienced a property that paid that much attention to the elite check-in line. The regular line had 15 in it with only one front desk agent working. Approximately three minutes after arrival another front desk agent appeared from the back and started working the regular line.
Cleanliness of room- The room and bath were spotless. We requested that the room be cleaned during a specific period each day before we departed for the day. The room was always ready when we returned.
Water temperature & pressure- Self-explanatory.
In-room safe- Self-explanatory.
Location- Great location and within walking distance of restaurants, bars, shopping and most Broadway theatres.
Television- The room had a 47-inch HD TV which puts most hotel’s standard 32-inch sets to shame! A good selection of channels, all in HD, was also available.
Availability of electrical outlets- There were three outlets available at the desk and additional outlets available by the nightstands.
Internet speed- I opted for free high-speed internet for my Gold amenity and chose the 10 mbps higher speed option. The speed test delivered Ping 6ms, Download 10.21 mbps, Upload 10.07 mbps.
Shula’s- The hotel’s dining options (other than room service) were Shula’s Steakhouse, Shula’s Bar 10, and Shula’s No Name Bar (attached to steakhouse). Drinks at Shula’s No Name Bar were excellent as was the food, service and wine selection at Shula’s Steakhouse. Breakfast service and offerings at Shula’s were very good. Each time we returned to Shula’s we were made to feel very welcome.
Heavenly® Bath- The room and bath had recently been renovated and what apparently is the new Westin Heavenly® Bath shower heads were in the shower. This consisted of a rain shower head with a hand-held shower head.
Guest room chair- Truly only one negative. The guest room chair must have been re-purposed from the previous rooms as the stuffing was coming out of the chair cushion in two locations.
Overall, this was an excellent stay and I will definitely return to The Westin New York at Times Square again.
Rated 5 out of 5 by Roco67 The hotel accomodations and staff were fantastic
I spent a week at this hotel with my wife and kids and the experience was incredible. The staff was always courteous and responsive and by the end of the week my family and I were treated like family. I not only recommend the hotel, I am setting my parents up with a 3 day stay in May, this hotel is worth it.
Rated 5 out of 5 by kr69 Best place to stay in the Theater District
The proximity to the restaurants and theaters was great. The staff was friendly and helpful. This is my second visit in 4 months.
Rated 5 out of 5 by Debbie226 Great Customer service
I felt like the Westin valued my business….and that doesn't always happen any more. We stay a week and everyone was so helpful.
Rated 5 out of 5 by MTTx Great location. Great service.
Overall, this was a great experience. Prior to this 4 day stay, I spent 2 days at the W Hotel Times Square. The Westin was much better......a platinum upgrade, attentive staff, great room given NYC room sizes and easy access to the city.
Rated 5 out of 5 by SoloTraveler0999 Best -Get-Away-Weekends
Westin Times Square is the only hotel were I look forward to staying and is definitely my first and actually only choice. The rooms are very well appointed and the staff always friendly and welcoming. It has a great location to the always active Times Square and Shulas and the Lobby bar have never failed to provide great service and food. What more could you ask for!
Rated 5 out of 5 by Garret My new favorite NYC Hotel
Loved staying at this Westin, it's probably my new favorite hotel in NYC. Right in the heart of times square and within stone's throwing distance of the subway. Staff were extremely friendly and got an enhanced room without a problem, the person at the SPG Gold/Platinum desk who helped with my checkin was great.
The steakhouse was also fantastic, was really bummed to find out the prime rib is only served on the weekends though. I guess that's maybe more of an incentive to extend my trip through the weekend, the next time I'm in town.