Rated 4,1 out of 5 by 914
Rated 5 out of 5 by mishpat Keeps Getting Better
Spent nearly a week at the Diplomat this past January This was the third year in a row and we are already planning for NEXT January. Please Ignore those complaining guests.because when one travels enough, nothing is perfect. The trick is to find a staff person who can correct a problem effectively and quickly, and the Diplomat staff was awesome. For special requests, No is not a word in their vocabulary.Oceanfront rooms are beautiful and just sitting on the balcony eating breakfast is so relaxing. Location is near so much and yet just far enough away. When in southern Florida, the Diplomat is a must.
8 marzo 2014
Rated 5 out of 5 by MAYORtheDRIVE INCREDIBLE HOTEL AND STAFF
I HAD THE GREATEST VACATION EVER THANKS TO THE TRULY WONDERFUL STAFF AT THE WESTIN DIPLOMAT! EVERYONE FROM CHECK-IN, TO THE HOUSEKEEPING TEAM AND MOST OF ALL THANKS TO THE HARD WORKING STAFF POOLSIDE. WE SPENT THE MAJORITY OF OUR 4 DAY STAY THERE, AND EVERYONE LED BY THE POOL SUPERVISOR NATALIE AND RESTAURANT MGR. ROBERT WAS WELL TRAINED, PROFESSIONAL AND INCREDIBLY NICE!
SPECIAL THANKS TO OUR POOL SERVER ALEJANDRO AND HIS RIGHT HAND MAN SEBASTIAN WHO WERE THE ABSOLUTE BEST AT KEEPING OUR GROUP HAPPY. IRVING BEHIND THE SPLASH BAR AND NELSON WORKING SECURITY WERE FANTASTIC AS WELL. ALL THESE TRUE PROS ARE REASONS THAT I WILL GLADLY RETURN AS A SPG MEMBER. I TRAVEL ALOT AND HAVE NEVER ENJOYED SUCH A WONDERFUL STAFF. THANKS TO ALL OF THEM. THE GM SHOULD BE VERY PROUD OF THE TEAM HE HAS HIRED AND ITS SHOWS WHAT A WELL RUN PROPERTY STARWOOD IS LUCKY TO HAVE!
5 marzo 2014
Rated 5 out of 5 by biztravelr nice hotel
was unsure of staying here since some reviews for this westin report were not all great. glad i booked anyway!
busy check in line but gretchen was very friendly and welcoming. not necessary but was nice that she thanked us for staying there as a starwood guest and our first time there. concierge and baggage desk people also friendly and accommodating. great view of the ocean and intercoastal from the room. nice and clean.
location was convinience. the city trolley stops inside the westin driveway, and access to downtown, the boardwalk, etc. convention center next door. 3 pools.
i would stay here again. my friend came to check out the room since they have a convention later this year. he decided to stay here then as well.
2 marzo 2014
Rated 5 out of 5 by frannygirl Beautiful property
So impressed with this property. Everything I've come to expect from a Stanwood property.
1 marzo 2014
Rated 5 out of 5 by bellabop amazing experience
This is a great family hotel as well as business hotel. The facilities were fantastic. The staff went above and beyond. I can't wait to go back.
26 febbraio 2014
Rated 5 out of 5 by Scoobydoo Great beahcfront location
Stayed three nights following a cruise at the Westin Diplomat and loved our time there. Spent numeorus hours at the pool where the staff ws attentive and the lounge cchairs very comfortable. The food at Splash was terrific (loved the Honey Dijon chicken wrap). Visited the spa which was also great. Excellent location to visit south florida!
24 febbraio 2014
Rated 5 out of 5 by quique Top Hotel
This is one in my list to come back to
21 febbraio 2014
Rated 5 out of 5 by Draker36 Business Manager
Everything was exceptional up until our last day stay. We were on waiting list for last night stay - trip was for a conference. My administrative assistant called Westin Diplomat day 2 days before my arrival and was told there was availability for my last night stay and booked it. At the desk, on my last night I was told I DID NOT have a room, and went through a lot of hassle to get a room for the last night. Unexceptable
20 febbraio 2014