Rated 4 out of 5 by Wiktoria84 Good hotel
I was upgraded to a suite which was nicely spacious. The room did not have any special thrills but it was what I would expect from the 4th category. As platinum guests we were offered a complimentary breakfast buffet. Shuttle service was a convenient way to get to the train or to the nearby attractions.
The service was not as impressive. I think it was mostly due to language problems (however it should be critical to have a decent English speaker on duty at all times). E.g. we had a trouble with air-conditioning and we were told "they were sorry". Well, I appreciate the staff was sorry, but I expected they would propose something. Only after we insisted the staff agreed to send a technician (who solved the problem) - weird.
September 6, 2014
Rated 5 out of 5 by HenryP Wonderful night in Westin Kyoto
Stayed 1 night from Aug 23 to 24, with wife and 10-month-daughter, for celebrating 2nd wed anniversary.
Westin Kyoto was welcomed my family with warm greeting, Our Room was the residence(Rm #1116). Baby crib and humidifier are just in place, also microwave was very useful for my daughter's food to warm up.
The most impressive part of the stay was that Westin Kyoto had preparted a mini cake for wed anniversary. Thanks to all, Definitely worth to stay.
August 31, 2014
Rated 4 out of 5 by kansaiguy First visit and I'll definitely be back
I usually stay in Osaka but my business has taken me to Kyoto recently. First time here and I had a great experience. Platinum upgrade to a suite without a problem. Excellent location for relaxing. I highly recumbent a sunrise and a sunset walk along the birdwatching trail. I don't usually like to be up at sunrise but this is worth it. It doesn't get 5 stars from me simply because of the age of the property. However, I don't want that to seem negative, it is in good shape and Kyoto is about history. The lounge is very casual but relaxing and the panoramic card they can give you is an excellent idea to identify all of the sites you see from the window.
July 10, 2014
Rated 5 out of 5 by Beef I enjoyed my stay
the hotel is getting a bit old (and not lux/fancy) but it's still nice and comfortable. i got my platinum member room upgrade - although not great view but it's quiet and i had an enjoyable stay.
June 16, 2014
Rated 2 out of 5 by James99 Hotel with potential that falls short on recognition
We are SPG Gold members and stayed at the Westin Miyako Kyoto from May 24-26. The hotel is very large and seems to be focused primarily on package tours and groups, not business or individual leisure travelers.
• Check-in was at 3:00 pm or afterwards – our request for an earlier check-in, even by an hour, was denied.
• The room we received was a standard run-of-the-mill room at the end of four long corridors, not an “enhanced” room that is supposed to be offered to SPG Gold members.
• The reservation email advertised that we would have a Westin “heavenly bed.” We did not have this in our room, at least one similar to other Westins – rather it was one of the firmest mattresses without give I’ve encountered in a hotel in a while.
• The SPG Gold Amenity was not offered to us at check-in. I had to work with SPG customer service afterwards to liaise with the hotel and even then did not hear from the hotel even after two outreach attempts by SPG customer service.
• This Westin charges for gym use for Gold members and below. I find this micro-charging for frequent guests inappropriate, and inconsistent when compared with sister Westin properties in Japan, like the Westin Nagoya Castle, which offers use of the gym and pool as a courtesy to Gold members.
• The highlight was Ms. Chieko at the Concierge desk, who was very helpful with reservations.
• On another positive note, the hotel did agree to a late check out of 2:00 pm.
All in all a rather disappointing experience from this Westin, and it’s one that I won’t be returning to any time soon.
June 1, 2014
Rated 2 out of 5 by MassMutual Dated, poor management, expensive for what it has to offer
They would not honor the Starwood special offer that I got in the mail. We did not like the room, it was dated, the drapes and carpet were old and the bathroom was small and needed updating, so we wanted to shorten our stay to four days from four. We asked to speak to the manager who refused to do anything about it, the manager did not speak hardly any English, which is absurd in an international hotel in the city of Kyoto which is very touristy. The management was inflexible and again refused to honor the Starwood offer for an upgraded room and access to the Executive Lounge, and refused to refund the credit for the fifth night, although the terms and conditions read that there was no penalty for canceling a reservation until that day.
Aside from our bad experience the hotel is way off the major tourist areas or the center of town, there is precious little to do in the area and hard to find a nice restaurant nearby. The restaurants in the hotel are ridiculously expensive, around $50 for a buffet dinner per person but they had nothing to offer, all the platters were nearly empty.
The hotel it self is really dated and old fashioned, the lobby is a disgrace for a hotel that charges those prices, it is something out of the 70's.
The only good thing about this hotel is that they provide a shuttle bus to the train station.
April 28, 2014
Rated 5 out of 5 by Hamab Outstanding Service by An Excellent Staff
Mr. Yuji Osawa, Front Desk Manager, greeted us upon our arrival and had everything set up for our first visit to Kyoto. He also arranged for our baggage delivery to Haneda Airport prior to our departure.
Chief Concierge, Ms. Kaori Kato, made our Kyoto experience something we will always remember. When none of the kimono shops were available, she was able to negotiate a time slot and arrange to have our daughter get an appointment. We are so grateful for the extra attention that Ms. Kato gave us.
When we go to Kyoto in the future - we will definitely stay at the Westin Miyako Hotel.
April 10, 2014
Rated 3 out of 5 by JuneS Nonsmoking rm next to smoking rm?!
We're nonsmoker. We had a nonsmoking rm610, then found out several smoking rms.are around us on the same floor! Bad! Had a bad cough since day 2.
April 8, 2014
Rated 2 out of 5 by Gil24 NOT WESTIN STYLE
This hotel is well located and very nice. However, this is an AMERICAN Hotel where is hard to find good English Speaking People. I went to the Gym, they charge for it. I ask for Gym apparel they do not have. This room although clean was old and not up to Westin Standards
March 17, 2014
Rated 3 out of 5 by Derek1980 Great hotel but Exec privileges need to be enhanced
Great hotel, with obvious traces of age. Nice amenities in their suites (Bvlgari). And definitely good amenities.
But sadly, their Executive Lounge is really pathetic. One of the worse lounges i have been to in a long time. Consist of apparently 8-10 small tables tucked in a corner after a staircase, with no check-in/out facilities. Limited Wifi due to location i presume.
Hotel has a good complimentary shuttle, runs every 30mins between hotel and Kyoto station with stops near their "city". But the downside is, you can't hop back on the bus once you're down with your shopping or sightseeing. You have to find your own way back due to "security reasons".
Overall, Kyoto is a nice place to visit and its the ONLY SPG hotel in the vicinity.
March 14, 2014
Rated 4 out of 5 by Clara Superior Hotel for travelers
The hotel has a high standard of room amenities and hotel facilities. Though not near tourist attractions, shuttle bus service is provided with several stopovers.
Excellent building and environment as if the hotel is a spot already.
Worth to stay here and relax.
PS: staff are friendly and detail-minded.
January 22, 2014
Rated 4 out of 5 by GaintsGO77 This hotel has very good features
comfortable room and nice people I'm satisfied with all of things
December 17, 2013
Rated 3 out of 5 by DavidML01 Great Location Mediocre Hotel
We just returned from 43 nights in Asia at 9 Starwood hotels. All except this one were excellent to superb.
At this hotel we were upgraded to a suite, which was depressingly old-fashioned and without a city view. We chose to down-grade to a renovated room with a great view. This room was fine. The club floor is the worst I have ever seen at any Starwood property offering a club floor. The breakfast buffet didn't compare with that offered by any of the other hotels. This was also the only hotel on the trip where the dining room staff seemed not to care about the customers.
As an investor in a hotel myself, I know what budget pressures an owner can place on an operator, and I suspect Starwood is not the owner here. I paid more per night for mediocrity at the Miyako Kyoto than I did for a truly superior stay at the St. Regis Osaka, which is only 15 minutes away from Kyoto by train.
So aside from an incredible location which I am sure is the reason the hotel survives, the Westin Miyako Kyoto is a real loser and does not do Starwood's reputation any good.
December 10, 2013
Rated 3 out of 5 by Bruin83 spg member room
they did not provide me with the spg member preferred rooms. instead rather clumsy room.
other than that, it was o.k.
also, had to ask to bring the bathrobes. did not have them inside the room. not Westin style!
October 21, 2013
Rated 2 out of 5 by Takada Staff just not SPG level
To begin, I would say that my family loves SPG hotels and as a Platinum member, we've used them world wide, including Japan; we love Kyoto and have been traveling there for more than a decade; and everyone in our family is fluent in both Japanese and English.
This said, our recent stay in Kyoto was the worst we've ever experienced in an SPG property, though the facilities and amenities and locale are great. It boils down to service, which was, to be honest, shocking for a seasoned business and leisure traveler in Japan like us.
Several things not necessarily in order of importance:
* The Club Lounge. During the evening of our stay, my wife felt that she was ignored by the staff, which has never been our experience at club lounges before. She was not spoken to, not offered refreshment, not acknowledged, while the other guests were.
* In the afternoon before checkout we went to the Club Lounge and sat down to enjoy some snacks. after 5 minutes a staff member appeared and when they came over to our table I expect they would welcome us as we were the only people in the lounge. But instead the woman curtly informed us (in Japanese) that we would have to move to another table -the one right next to where we were sitting (which was not reserved). When I protested, she relented and then didn't speak to us for the next 40 minutes we were there, including when we spilled a little bit of water...which we were left to clean up on our own. It was a very curious and uncomfortable episode which truly marred our quite family time looking at the beautiful Kyoto scene
* Upon check-in and check out, I was never acknowledged as a platinum member...and the staff seemed very nonchalant about the fact that our requested Suite Night Award and platinum upgrade could not be met.
* We requested more than a week prior to arrival a crib. The hotel contacted us to ask the age of the child and we said it was for a 1 month old infant. When we arrived the crib they gave us was for a toddler...a big deal since the bed rested about a meter from the top of the crib and my wife couldn't pick the baby up from the bottom of the crib. When we called service to ask about fixes or switches, they said they would be up to our room with a solution but called back minutes later to tell us no one was coming and that all the cribs for infants were taken. If we had known we would not be provided an infant crib, we would have brought our travel crib. But no.
* Service during the delicious breakfast buffet was almost non-existent and we had to take to busing our own tables.
* We got to use the pool for free (yes they charge non-platinum members a fee to use the pool facilities), but only after I had to explain (in Japanese) to the pool attendant our platinum status.
* The smoking area is in the middle of the dining/exercise floor guarded by a cloth curtain and nothing more. So you get a gasp of second hand smoke every time you go to or from the exercise area or the restaurants. Not pleasant, unless you are a smoker...maybe not even then
* They charge guests for in-hotel parking using the "Times" parking scheme and one night set us back approximately 1000 yen, though we were paying guests. There was no apology for this, just an explanation that as a guest I got about 500 yen off. Additionally, when we first arrived, the parking lot was full and so we followed 3 different successive directors instructions and arrived where we were supposed to be, only to be chased off by a security guard while unpacking. This process continued until a car had driven off from the standard parking lot and we were able to park. To reiterate, we found it shocking that we were charged for parking (it couldn't even be rolled into our room fee - you need cold hard cash to feed the machine) at a SPG 5 property as a platinum member. No validation, nothing.
* I'm not normally picky about this but the complementary water in the room that they say is from Fuji tasted like bad chlorinated tap water. This is a shame as Japan has some of the best spring water in the world.
* Finally, though I FULLY acknowledge that Japanese staff in a Japanese hotel in Japan have a right to speak Japanese as a default, I found the level of English (the international default language) to be shockingly bad, comparing the Kyoto location to other Japanese SPG properties in Yokohama and Tokyo in which we have stayed. We had no problems with a language barrier, but I would be very hesitant to send English-only friends to this property. Kyoto is one of the top tourist destinations in the world on par with Athens, Cairo, and Rome. They should work hard to up their English customer service skills.
We had been planning to return to Kyoto in the spring, but it is likely we will visit another SPG property in Japan instead.
October 8, 2013
Rated 2 out of 5 by Aaron75 Disappointing Stay
We stayed at this hotel in Sept for three nights. We had a total of three rooms, of which one was upgraded to a Junior Suite.
All the furniture and fittings in the three bedrooms, including the suite, were old. Only the toilets look new and the shower facilities were updated.
If you are seeking to just do sightseeing, the location of the hotel is near to quite a number of temples and sightseeing spots. However, the hotel is not that near to the Gion or Kyoto Station.
The hotel does provide a free Shuttle Service which leaves every half an hour for Gion and Kyoto Station. However, the capacity is only 25, and many times we could not get onto the shuttle service and had to either wait half an hour for the next one, or take a cab. I think the frequency and the capacity should be increased.
In addition, you can only board the shuttle service at the hotel or Kyoto Station and they do not allow you to board in other locations such as Gion. Thus you have to find your own transport back to the hotel.
Compared to other Starwood hotels, I feel that the Westin Miyako is not as comfortable or convenient.
October 1, 2013
Rated 5 out of 5 by TeriFish Awesome hotel
We stayed there just last week and the entire staff seemed to go out of the way to meet our needs. The birthday cake was an awesome touch.
September 21, 2013
Rated 4 out of 5 by Pab31 Solid Stay
As the second part of my honeymoon trip, Kyoto was a must-go city. After arriving at Kyoto Station, a free shuttle was available (runs every 30 minutes). During check-in, the Westin staff was friendly and fulfilled my request to be upgraded to one of their japanese-style rooms, located in another building behind the main one - in that sense, not that great after a long day walking. Breakfast can be challenging if you're not used to the local food, but not that big deal. Concierge was helpful when requested, providing local maps and general directions.
August 13, 2013
Rated 1 out of 5 by epie Below Starwood standards
The hotel is not to the standards I've experienced in the 20 plus years I've stayed at Starwood properties. The carpet in the room was soiled and worn, the walls were marred and the couch was worn. I would not stay here again.
July 13, 2013
Rated 4 out of 5 by Lecturer25 A week in Kyoto
The Hotel is beutiful, nestled in the suburbs of Kyoto but 3 minute walk from the subway (very good system),
I booked a superior room, but the initial room was very small, the room was old, I asked to be changed to a room with a view (for extra charge) and the room was beutiful, I had a lot of help from the SPG - from twitter who contacted the hotel and help me, the new room was exactly what I was expecting from the Westin, the friendliness of the staff was amazing
June 28, 2013
Rated 4 out of 5 by cucu1965 Nice with some shadows...
On the good side: the location (nice view over the city, close to the metro station, nice temples within walking distance); the shuttle service; the restaurants; the executive lounge; the kind and professional service.
On the less good side: the lounge is often plagued with crying babies; the hotel seems to live on its past glory, and needs renovation.
June 3, 2013
Rated 5 out of 5 by Princess Great location and surroundings
Stayed 2 nights here. Hotel is quite old but this cannot be helped and is the same for most places in Kyoto. The location is away from the city centre, but still extremely good, a short taxi ride (JPY700 approx) from Gion or Kyoto station (JPY 1300). Shuttle bus service provided. Plenty to do even if you do not wish to venture out from the hotel - there are 2 or more walking trails, many shrines and temples to visit around the hotel, as well as art boutiques, quaint shops and dining places. Service is good, with many (not all) english speaking staff. Will choose Westin Kyoto for my next trip!
May 16, 2013
Rated 5 out of 5 by Samjan The hotel everything is so perfect!
The hotel has great service. Especially for my disable daughter. The breakfast was so delicious, everything was from local, so fresh, super great taste, we couldn't forget it. The Japanese room was so good, we all enjoyed the Japanese style life.Location is very comfortable, good view. Hope can live over there for a long time.
April 3, 2013
Rated 4 out of 5 by Kate29 Lovely hotel
This hotel is a bit far from JR station, however, there is a shuttle bus departs every 30 mins. Avoid the rush hours as the bus may be crowded. The staffs are good and friendly. The room is clean. The Japanese buffet breakfast is worth and recommended.
Upgraded? Yes, but after insisting.
February 18, 2013
Rated 5 out of 5 by RufusInHI Most Perfect 48 hours - Impeccable Hotel
We spent two perfect days in Kyoto celebrating our Anniversary. Every moment spent at The Westin Miyako was treasured. The hotel is all class and a polished gem. If you are looking for perfection, the Westin Miyako delivers from the moment you check-in, and until you check-out. The entire staff is attentive, very polite, and professional. The room was modern, clean and full of amenities found at most 5 stars hotel. The breakfast buffet at the hotel's Aquablu Restaurant is a culinary delight. The restaurant staff is extremely accommodating and friendly. Hotel Front Desk Staff and Concierge provides recognition of your SPG membership and were always hospitable and gracious to any request or inquiry. The hotel is extremely stylish and exudes elegance and sophistication. Located within walking distance of downtown Kyoto and many temples and shrines, yet worlds away from the hustle and bustle of the city, the hotel is surrounded by the serenity of near by mountains and lush trees. If the Westin Miyako were a US Property, it would be a SPG rated Category 6 hotel. I am a extremely delighted fan of the Westin Miyako. Thank you very much for the great stay and great service.
December 17, 2012
Rated 2 out of 5 by JasDeb Poor Service and Amenities
We travelled there from Australia for our honeymoon and were sadly let down by the Hotel in several departments compared to Starwood's other hotels. Considering we had paid over $500 AUD per night to stay there, it was especially upsetting. As we had stayed with Starwood before, for considerably less price, we had very high expectations! While the Hotel is located in an excellent position for sightseeing, that was about the only positive. Yes the staff were friendly but when you pay so much money for a room, you have certain expectations on the level of service and the quality of the room. The only thing they gave you was free WiFi. 1) They offered no recognition, discount to my wife and I that we were Starwood Prefered Guests. 2) They had no english speaking channels or TV programs in the rooms. 3) They had no inhouse movies for guests. 4) We thought their bike hire would have been complementary but they charged us $2000 Yen a day. 5) The rooms were very poorly lit and needed renovation. 6)The buffet breakfast they supplied was second rate. All the hot food was unedible due to being cold. 7) Basically the hotel had no atmosphere and made you feel unwelcome. 8) Finally, the price for room service meals, in house laundry services and bar prices for drinks was exorbitent and excessive. 9) Communicating with staff was hard as their english was limited from the staff I spoke with. We felt so strongly about these things, we ended up checking out early and rebooking at a hotel further down the road with better facilities, for half the price. While locals might think the hotel is great, I caution foreigners from staying there for the above mentioned reasons.
December 12, 2012
Rated 5 out of 5 by SPGmomo Perfectly balanced stay
The hospitality industry in parts of Asia really sets the bar for the rest of the world and the Westin Kyoto delivers on those high standards. Let's start with the beginning: a personal escort to your room who will explain the amenities in the language of your choice, English, Chinese or Japanese. An invitation to a free drink on the house as an SPG Gold member. A very attentive yet inconspicuous staff during your evening cocktails in the Executive Club Lounge. Housekeepers that do an amazing job without ever being seen or heard.
It's been about 3 months since my stay at the Westin Kyoto and I often reflect fondly at the time I spent there. Its location in the hills of Eastern Kyoto, despite it being out of city center, is dear to my heart for the serenity and beauty that I woke up to every morning. Actually, it should be said that the hotel, both inside and out is shrouded in the kind of beauty that only Japan can provide. It starts with the green leaves and warm woods that decorate the lobby, to the traditional gardens and pathways on the outside and extending to the hiking trail behind the hotel that remains a best kept secret for the breath-taking views overlooking Kyoto city. Yes, it is AMAZING!
I will admit this is one of the rare trips where I spent as much time enjoying the hotel as the city I'm traveling in. I loved having tea at the elegant Mayfair tea room, a cup of coffee in the Club lounge (where the view in nearly unrivaled) or just relaxing in my room after a long day of walking. Unlike most hotels in Japan, the Club Level room I stayed in was HUGE (and it wasn't even a suite) with a full bathtub, separate shower, and toilet stall (I loved how everything is separate!), a sitting area with a real couch, a corner office space and a Westin Heavenly bed worth dying for. The Westin Kyoto Miyako, to me, seems to be the perfect balance of tranquility and Western comforts.
July 28, 2012
Rated 3 out of 5 by JimFo Very Disappointed in room quality and location
Just arrived at this hotel in Kyoto. The hotel is very nice however was surprised that the hotel room I have was what they call a junior suite, but really two separate rooms put together. I heard about the great views here, but our view looks out at a courtyard with only views of the other guests stuck in the oldest part of the hotel but on the other side.
I am not sure how they call this a 5 star hotel, I don't see it. I am a platinum member and lifetime gold member so i don't often get a lousy room but I know it when I get one. Very disappointed to say the least especially after being on the road to Tokyo, Seoul, Hong Kong and then back here for a quiet weekend before heading home to NY. I spoke with the front desk staff and they couldn't help, will speak with the manager tomorrow.
I would recommend another hotel unless you are guaranteed a room with a view -- I can guarantee you wouldn't want the room we have.
April 26, 2012
Rated 5 out of 5 by Napafan Perfect Location for Visiting the Temples in Kyoto
This place is amazing.
In addition to spectacular grounds, the rooms are exquisite. You can request to stay in either a typical Westin room or, a traditional Japanese room with Tatami mats in a building separate from the main hotel.
The view from the SPG club allows you the chance to take in Kyoto's unique sky-line.
From here, you can tour the temples along the Philosopher's Trail and, walk through the traditional Geisha neighborhoods. Ask the concierge for their help and they will set you up with any reservations that you need.
November 23, 2011
Rated 5 out of 5 by rabbit Best Hotel Experience
I stayed at the Westin Miyako, Kyoto in September, 2010, and I must say that this was the best hotel experience that I have ever had. I have stayed at many of the leading hotels throughout the world, but the graciousness and attention paid to guests at this hotel was unsurpassed. They really made you feel special. I was in awe! The hotel is gorgeous. The grounds are beautiful, and the location is convenient.
November 17, 2011