Rated 5 out of 5 by TracyP Very pleasant!
Great hotel. Staff attentive. Professional and polite. The dining room is tasteful and the wait staff was on top of their game. Would stay here anytime.
February 1, 2014
Rated 5 out of 5 by PDJames The perfect boutique hotel experience.
We had an event in Princeton and chose to stay at the Westin along with 17 of our guests for a long weekend. The rooms were very comfortable and the staff is extraordinary. They made us all feel very very welcomed. Any time our organization has an event in Princeton, the Westin at Forestall is our first choice for accommodations.
January 28, 2014
Rated 1 out of 5 by Larry83 Worst Hotel Experience Ever
I am a Platinum Member of Starwood. . In all the years I have traveled, I have never encountered the problems we had at this hotel. After the first night of a 2 night stay we left for the day only to find out later that night when we returned that they had given our room to another guest. Not only did we lose our room, but our items were apparently thrown out. The staff at the hotel was not helpful with empty apologies and each time they made a promise to follow up they disappeared. I am so frustrated with Starwood, Westin and obviously this hotel. BTW the property is poorly maintained. The pool area was a disaster area with trash, towels and food scattered everywhere. Plan on eating elsewhere as there is virtually no options at the hotel other than room service.
September 21, 2012
Rated 5 out of 5 by onthecouch Safe Haven During Hurricane Sandy
My wife has MS and is in an electric scooter. When the power went out due to Hurricane Sandy, I scrambled to find a hotel with power. I was extremely lucky to find this Westin. My wife, my 11 year old son and my Flat Coated Retriever had a wonderful 6 night stay. While the hotel was clearly running on overtime and overly stressed, everyone on staff did a terrific job of handling every issue and kept smiling through it all. Hats off to all for a job well done.
November 6, 2012
Rated 5 out of 5 by Agnes Great service and accomodations
We went for a family wedding and stayed 4 nights. All wedding activities were excellent and we had a great family vacation. The shuttle service to Princeton and the train station is definitely a plus.
Check in done easily and all personnel very efficient and caring.
September 9, 2012
Rated 5 out of 5 by Alvin Great Management Team
There was a snow storm the night I stayed and the following morning the hotel manager was personallly assisting guests in the parking lot cleaning the snow off their cars. Unexpected and much appreciated. Thank you.
March 9, 2013
Rated 5 out of 5 by T0BY26 WONDERFUL WEEKEND
WE SPENT LAST WEEKEND AT THE WESTIN FORRESTAL VILLAGE. WE WERE ASTOUNDED BY THE FRIENDLY PERSONNEL ESPECIALLY THE STAFF AT THE CHECK IN DESK. WE REALLY ENJOYED A NICE WEEKEND AT THE WESTIN AND HOPE TO RETURN SHORTLY.
August 13, 2012
Rated 5 out of 5 by Kardou Wedding Reception
Gathered at this hotel for my niece's wedding reception. All guests had rooms and we had a breakfast at the Nassau Room the morning after. Ballroom was great, hotel room was great, Nassau Room was great.
September 12, 2012
Rated 5 out of 5 by Campos64 Wonderful Place for Romance!!!!!!!!
Thank you for such a wonderful experience at your hotel. I would recommend this hotel to anyone. Checkin was painless and hotel was everything i expected from the Westin name. Thank you !!! Robin
August 13, 2012
Rated 5 out of 5 by Nome helpful and attentive staff
I checked into this hotel on a Wednesday night after a hard travel day. The front desk staff was friendly, understanding and very calming after my drive from Newark airport. They helped me get a table and service in the restaurant and when I checked out the next morning the front desk staff was again on duty and remembered me. Your staff is to be commended for attention and service!
January 17, 2014
Rated 5 out of 5 by Adam Always Exceptional
I am a "LIFETIME PLATINUM" Starwood Members. As such, I've had the opportunity to stay at many of Starwood's properties. I've stayed at the Westin Princeton at Forrestal Village many times. This is a stand-out property. The room are up to date. The fitness and pool facility is clean and well maintained. The restaurant is unusually good.
However, what makes this hotel so special is the staff. They always find ways to say "YES". If it's a firmer pillow or making sure that they greet you every time you walk in the front door,
My wife and I have stayed there many times and we have always been delighted.
September 16, 2012
Rated 5 out of 5 by BTraveler100 Customer Service
It was very much appreciated when the hotel staff was cleaning the surprise snow off my vehicle in the morning. Thank you!
March 11, 2013
Rated 2 out of 5 by ShawnKaren Nice but not update to Westin Standards
The hotel is rather nice and located near a good many things to do. The reason for our stay was for a short romantic getaway and unfortunately it fell short of what I have come to expect from Westin in a number of small ways that all lead up to a less than ideal getaway. I think the main issue was that it felt like the entire hotel was only partially open (which was odd for a Christmas week). The platinum lounge was closed, the news papers were a day old (until almost noon), the wireless internet barely worked on the 6th floor, the staff could not find any coffee creamers for our room, and ordering a simple coffee in the lounge took over 35 minute (and cost over $10 for two cups).
December 29, 2013
Rated 5 out of 5 by Chester40 An Excellent Facility
This facility excellently met the needs for the Kappa Alpha Psi Fraternity's Northeastern Provine Meeting.
March 18, 2013
Rated 5 out of 5 by Adam Great Place to Visit
My family lives just over an hour from this hotel. When we visit the Princeton, NJ area, we stay at this hotel. It's a nice way to get away for a night, with or without the kids.
The check in process is always smooth. The room has always been ready and in perfect condition. My Starwood Preferred status is always acknowledged. The pool and workout facility is terrific and the restaurant serves healthy food.
The hotel is situated close enough to Princeton to arrive in 10 minutes. The restaurants in the area are very accessible and the staff makes good recommendations on where to go.
The staff is great from top to bottom, no matter who you are speaking with.
Relax and enjoy....it's worth a visit.
March 9, 2012
Rated 3 out of 5 by BikingJunkie Barking dog
We checked in early hoping to take a nap before heading out to our New Year's Eve plans. Unfortunately, there was a barking dog somewhere on our floor. I spoke to the front desk but was told they couldn't do anything about it because I didn't know what room the dog was in (was I supposed to wander to floor listening at doors?!?!)
I was also disappointed to have been put in a room directly across the hall from the ice machine.
Overall the room did what we needed it to do. It wasn't anything special, but it also wasn't so bad that I won't stay there again.
January 2, 2014
Rated 5 out of 5 by vt84 very comfortable stay
This hotel met all of my needs. I checked in at 1am after a long drive, and there were no issues. I only stayed one night on the SPG floor, was charged when I checked in, and didn't even have to check out as my bill was already under my door when I woke up--hassle-free when your bill is straight forward.
The room was very clean, and everything looked new. The decorations were modern and tasteful. The bed of course was incredibly comfortable, and there was Starbucks coffee in the room (we didn't have any because we went down to the restaurant for breakfast). It was also nice to have the sink separated from the bathtub and toilet so two people could get ready at once. Breakfast was delicious, and I have absolutely no complaints.
June 27, 2012
Rated 1 out of 5 by nipidoc What happened?
I've stayed at this hotel 4-5 times in the past and always had a wonderful experience but this time it was a complete disaster. Room (390) reeked of dampness and mildew, and I don't mean a mild whiff. I mean REEKED. Service in the restaurant was so bad we had to walk out. The pool area was poorly maintained and lacked towels. Staff were friendly and polite. I am going to assume that this was a one time blip and I am willing to return once more because it's been great in the past but for a hotel that is normally wonderful, this experience was shockingly bad.
August 29, 2012
Rated 5 out of 5 by Heidi Very satisfying stay
Only stayed 1 night, but a great experience. The king bed was unbelievably comfortable. Quiet room on 6th floor away from all the commotion of several "active" college groups also staying at the hotel helped. Great workout room. In room service fruit platter very fresh. I was unaware of any 6th floor complimentary continental breakfasts as other guests alluded to. And Westin staff truly provided great service, including "comping" an in room service. That was beyond expectations, but most welcome. Staff VERY friendly, helpful and offered to assist with anything - including providing printed directions to a local venue. Easy access from Hwy 1. Local stores/restaurants in "Village" also inviting. I'd definitely stay at this Westin again.
February 21, 2012
Rated 5 out of 5 by Michele45 Welcoming and Comfortable
After walking into the Princeton Westin on a hot, muggy August afternoon, we were immediately welcomed into the lobby with carafes of chilled lemon water and a wonderful ambience. The room was clean and and the bed and bedding was very comfortable. Everything from the spacious room to the coffee maker complete with Starbucks coffee, we were able to relax in comfort. The staff was friendly and accommodating. We appreciated the little touches that made our stay a pleasant one! I would highly recommend this hotel.
August 7, 2012
Rated 5 out of 5 by Kimnj Great Experience
My daughter and her friend had a joint overnight birthday party Saturday night at the hotel. We had 11 girls in total 9 of which slept over. The hotel was great and the front desk staff made the girls feel really welcome - A special thanks to Lauren, Chris and Frankie -- Lauren the girls loved you and
really appreciated the M&M's. Thanks for letting them take a picture at the desk with you. The girls had a great time! We were very pleased with everything at the hotel.
May 8, 2012
Rated 5 out of 5 by Lovetotravel111 A great respite
We came here for two nights to attend a family birthday celebration in nearby Princeton. The hotel was very comfortable and allowed us to relax after a long drive. The staff were very friendly and the breakfast was great. We loved the location and welcoming courtyard. We would definitely stay here again. One comment, the indoor pool attaches to the outdoor pool which is off season. The indoor side could use a refreshing. Overall, a great hotel.
October 30, 2012
Rated 5 out of 5 by fetter092011 Hotel cares
- Sam was very helpful
- breakfast at the Parallel 40 restaurant staff was great
- doormen at check in and check out were very attentive
- hotel overall was very caring, everyone went over board
- this was a difficult time for me to be a hotel guest, the caring attitude of the staff was very appreciative
- i am in the service industry, we know what to expect. I made my reservation through Hotwire and it all worked out well.
December 7, 2011
Rated 1 out of 5 by wildcat tim
as a lifetime platinum member, i have stayed at seemingly endless number of properties. Most vary from good to great. This property has consistently failed to meet the SPG standards. Whether it one time the staff is disinterested, or the room is less that expected (one time there were 100s of dead flys on the floor), or the dining less below average, something is just off. could be a solid property but not the case
September 12, 2012
Rated 4 out of 5 by Mike Very Pleasant Stay
I had stayed at this property previously and was very satisfied with my previous stay. I had business near the hotel and wanted to stay at a Starwood property. I wasn't disappointed this time around. However, a couple of notes: 1) according to the front desk staff, the hotel is in the process of converting the Presidential Suite into an Executive Lounge for Platinum members. An EXCELLENT improvement over their current "lounge in a closet". 2) apparently some of those renovation activities occur before 7:00 am. So if your are in a room near the future lounge, be prepared for some early morning hammering and general banging.
November 10, 2013
Rated 5 out of 5 by Julie222 This hotel has a very friendly staff
From the moment me and my family stepped into the hotel, the staff was friendly and very helpful. Always made eye contact and made a point to say hello.
January 2, 2014
Rated 5 out of 5 by Julie37 Great Operation
Recently I stayed at this hotel with my family. The staff were extremely friendly and helpful. I left a pouch at the room when I checked out. They quickly sent it to my next hotel. I think the management staff there really have a service mind which makes overall service of the hotel so great.
October 8, 2012
Rated 5 out of 5 by Gram This hotel was faboulous in all areasl
We enjoyed our stay immensley.The staff were so helpful & friendly.They made us feel so welcome.The Sunday breakfast buffet was great.The room was very clean.The hotels location in forrestal village is beautiful.You couldn't ask for more.Thank you Westin for a great stay.
August 8, 2012
Rated 3 out of 5 by NJTurnpike Great location, but...
Perfectly located, and the staff was quite nice/helpful, but our stay was marred by a series of small problems. There was no hot water, one of the two rooms we reserved was not made up after the first day, the lobby Starbucks was closed, and they burned a breakfast.
December 29, 2013
Rated 5 out of 5 by SCMJ Fantastic staff
The staff went above and beyond!!! My cell had broken and I desperately needed to make an international call. I was allowed to borrow one of the staff's private phone in order to send an SMS. I have never experienced such service before!!
February 7, 2012