Rated 5 out of 5 by Jennifer11 Great hotel with friendly staff
Staff at check in and check out were friendly and helpful. Room were great and clean. In-room service staff were helpful too with my order. Overall it was an excellent stay at the hotel. The only disappointment is the wifi. While most hotels provide free wifi to hotel guests, we have to pay for wifi use.
August 23, 2014
Rated 5 out of 5 by awesome Great breakfast experience
I thought this hotel is about location, location, location (as it is within the golden triangle of KL), I also realized that The Living Room offered a good breakfast experience. My family and I had truly great moment at the hotel for our breakfast. The buffet spread was awesome and the staffs were generally very friendly, even the chefs behind the counter serving cold dishes.
Some rooms' toilet was a bit too small and the water tap pressure was simply too strong (and it would splash every time I turned in the tap).
Otherwise, there is no major complaints about this hotel and as I said earlier, this is one hotel that offers great location near to Starhill and the Pavillion.
December 31, 2011
Rated 5 out of 5 by deeyan The best hotel for families with baby
We brought our 6 month old baby for a short trip to KL. The hotel prepared the baby cot, the baby bath tub and even the baby utensils for us. They have such friendly staff who is extremely observant to the needs of the customers. Will definitely stay with Westin again in our next trip with the baby!
August 18, 2014
Rated 4 out of 5 by abusaif Can't complain
The basic hotel facilities are there. The only reason I like this hotel is because the rooms are clean and the staff are excellent.
Polite staff and easy to talk to and most of all, they understand what you want and need.
August 18, 2014
Rated 5 out of 5 by Suse21 This hotel has large comfortable rooms
I would recommend this hotel for comfort, the beds, the size of the room and the wonderful staff
August 19, 2014
Rated 5 out of 5 by Kiko Lovely
We just returned from a short holiday in Kuala Lumpur and I have to say that our stay at The Westin made all the difference. Very helpful and friendly staff, great room, amazing food and superb facilities. Definitely our favorite hotel in KL. A big thank you
November 9, 2011
Rated 1 out of 5 by CF2014 Most unprofessional hotel I have ever stayed in!
Because of the proximity to my office, this used to be my favorite hotel in KL. However, not any more. The last 2 times I stayed there (weeks apart), I received mails from them saying "there is a charge from Refreshment Centre that we failed to charge to your room account at the point of your check-out time. The charges from Refreshment Centre are for the consumption of: 1xApple Juice,!xSprite,1xRed Bull, 2xOrange Juice." All this for staying just one night, and the second time I received such a mail. I wonder how many such mails they send to their hotel guests? Obviously the hotel have (to put it politely) "staff issues" where "refreshments go missing", but I have never come across such mails before, and I travel 80% of the time for my work ! The Westin KL gets my vote for the most unprofessional hotel ever. Congratulations.
August 10, 2014
Rated 2 out of 5 by KChong Not aging gracefully
Not my first visit to KL Westin and the reason I chose it this time was because of the location.
It was definitely not up to your usual high standards. The bathroom door was faulty and will not close properly, desk light will not stay up and kept falling over, stains in bathroom, air-conditioning was not working well; we were perspiring in the room.
Staff was relaxed. I struggled with my luggage on the stairs from the carpark lift and no one offered a hand. bell boys and staff congregated around the entrance chatting.
Maybe I am spoiled but i honestly expected more from Westin KL. As I said, I will still recommend this hotel with a BUT...
May 16, 2012
Rated 5 out of 5 by Ritesh Home in a foreign city
I visited Malaysia with my family and decided to stay at the Westin - both in Langkawi and KualaLumpur. I must say that I came away surprized with my experience - a first with the Westin anywhere in the world. I usually fly very frequently and usually stay in other hotel chains. But the Westin was really up there - especially in terms of location, staff friendliness and service. A small gesture like the front desk staff walking with us to the Executive floor to help us check in, was remarkable - something we would never expect in another hotel property. Thank you for a comfortable stay. I will ask for a Westin next time I travel, even for work.
May 13, 2013
Rated 4 out of 5 by JJNG Good Hotel But Over Capacity
Overall the hotel is good, comfortable, clean, staff are nice and friendly. I had stay this hotel for few times. For the last stay I discover one problem, there is the lobby of the hotel are consider small, and recently the guest are over crowded. So, it make the whole lobby looks very busy. Also, the lifts cannot handle all guest during peak hours, and you have to wait and wait. This is very bad experiences for me. the crowd at the lobby make me uncomfortable as I really do not like the staying environment are very noisy and not exclusive. Other than the lobby situation, other services, facilities and so on for this hotel are very good.
June 24, 2013
Rated 4 out of 5 Great Location
The hotel is nice, and its location is great, near the towers and in front of a big shopping mall.
August 14, 2014
Rated 4 out of 5 by Hanimk Good location
Near shopping malls, average breakfast, over all ok.
August 11, 2014
Rated 4 out of 5 by Victor Good experience with Westin again
Been awhile since I went back to Kuala Lumpur for business.
Check-in to Westin (was early so had to go for lunch and return before the room was ready) @ about 12pm.
Staff was warm and polite - from bell boy to reception to anyone that pass by.
Was upgraded to a Suite as I am SPG Platinum - nice, would not know what to do if I loses my status.
Food in the lounge was tasty but lack variety. Happy hour at lounge ended kind of early at 7.30pm.
Gym was well equip - as least to me it was. Age is showing on the equipment but it is still operating fine.
Will definitely stay in Westin again.
July 25, 2014
Rated 1 out of 5 by Disdain Recent Stay
I have been staying at this hotel quite frequently in the last few months. However, the service on my last stay is very bad.
I waited 10 minutes before anyone served me at the cafe. I didn't know that my guest could not even get complimentary parking of MYR8 when visiting me for business. the front desk staff who attended to me was disdainful. I rented a room for a business meeting and was not told that a projector for rental would cost $600. I could have bought a projector for that price.
All in all , bad service. And I am considering not staying here adn will advise my company and corporate associates about this
May 19, 2013
Rated 5 out of 5 by Igster Great location, comfort and sleep
Yet again the Heavenly bed and combination of pillows spelt a great night's sleep.
The location of the Westin KL was excellent for a quick stop to the mall and various lunch/dinner locations.
Staff were attentive and went the extra mile to show us around and even walk us to the parking lifts, which were a little hidden.
Great service. Comfortable. Excellent location.
August 6, 2014
Rated 4 out of 5 by Bourne Extra Help
I lost my phone on the way to the hotel from the airport. I told the reception and the security manager came to see me. It is no fault of the hotel but at least they showed some care and directed me to the enarest police station. The main thing is the responsiveness which impresses me.
August 7, 2014
Rated 5 out of 5 by GuestOct2012 Excellent top-notch service
This is my second stay at The Westin KL and we returned to host a another event here as the service is second to none.
Especially worthy of mention are the banqueting staff, Zue in particular, whose proactive and attentive attitude made our experience an extremely positive one.
October 22, 2012
Rated 2 out of 5 by JessieLim Needs improvement
Stayed for a night but the experience wasn't up to the expectation. Every year we travelled back to Malaysia we would stay in Westin KL for minimum a night but this trip is the least satisfying stay.
Room Service : We ordered in supper. The food was good in general but the thermos where the tea was delivered in was stained and it's quite dirty both inside and out.
Bathtub : It was clogged. It took quite a few hours to drained the water from the tub which leads to unpleasant sounds throughout the night.
July 31, 2014
Rated 5 out of 5 by PeteS This Is My Favorite Westin
From the moment I entered the hotel i felt special. The staff is very attentive. The rooms are great. The restaurant and lounge are first class. The hotel location is very convenient. I have stayed here a few times. It is always excellent.
December 1, 2011
Rated 5 out of 5 by Abhi2011 Nice hotel, very friendly staff
Have spend significant amount of last few months in Westin. It is a very nice hotel with awesome staff. However three things may have room for improvement:
1. Quality of housekeeping
2. In-room dining menu
3. The wi-fi connection
November 2, 2011
Rated 5 out of 5 by Habbeeb Westin KL
Considerable attention given to guest needs and comfort. Well organized facilities. Favorable location. Attentive staff. Generous value for what is being paid for. Well secured. Superb hygiene.
November 8, 2011
Rated 5 out of 5 by Tammy1212 This hotel is very comfortable
Check in and out were very efficient. The bed and pillows are very comfortable. It was perfect after a day of shopping. Location is excellent and the staffs were very friendly and helpful. Last but not least, hotel very generous at topping up drinking water and toiletries.
June 24, 2014
Rated 5 out of 5 by Eissa Great hotel experie
I wld like to thank every member of the hotel staff and managnen for their assistance and coperation extended to my family and seld during our stay. I was indeed great time.
August 6, 2014
Rated 3 out of 5 by whitesheet Deteriorating Room Srandards
This is my 3rd time staying with Westin KL.
This is also the one with the least pleasant experience.
The tap started to gush out yellow muddy water when turn to 'Warm'.
The shower water flow and temperature were extremely inconsistent. The worst shower experience I've had from the many hotels I've stayed in.
The shower glass door gave loud squeezy sound whenever open/close.
The cabinet for the chiller was spoilt too.
However, the check-in/out staff, Ms. Marie, has been exceptionally warm and helpful. Her pleasant personality and attention to details are a hallmark of service excellence.
July 16, 2014
Rated 1 out of 5 by DrAdams “40 Years and it was the worst stay at a hotel ever”
I rented the top suite next to the Presidents suite on the top floor, wanted to have a good time since I was the to meet the meet Prime Minister. On the night I was to meet them at my suite to host cocktails cigars, the hotel never sent staff all day to clean the room even after requesting it 3 times. Then 1 hour before my event the hotel door locks on the fire door and suite door locked not only me out but also the hotel management and all my money and passport and cigars. Took then almost two hours to fix the problem and by then we decided to leave and go to the Cigar lounge for drinks.
The hotel itself is quite old and the suite I was in had mold growing in places and was in need of repairs along with a carpet replacement. The management sent me a fruit plate that must have weighed 5 kilos that was wasted and thrown out, but when I was asked for a 4pm check out on my last day, they only gave me 1 hour extra so I left at noon instead. I met the manger at check out and he apologized for all the problems during the stay.
Funny as the manger at that hotel sends you a email asking you to review each SPG hotel after each stay, the email link to the review was dead I was not able to tell SPG how bad my stay was at their hotel, as a member of SPG I was shocked that the manager at the hotel avoided the bad review by blocking and/or turning off the review link and then the manger I had met never responding to my request to send me active link so that I can review his hotel.
They call it a Heavenly Bed, more like a old tore up worn out mattress with a mattress cover over it to try and make it soft, worst sleep I have ever had at a hotel.
I would never stay the hotel again nor recommend it, much better places for the price and service in KP. Dr. Adams, US Embassy, Commercial Officer
July 1, 2014
Rated 5 out of 5 by MLWO Excellent staff and service
Great service by a team of great staff! In particular, my wife is in a wheelchair, and we needed to just get across the road in front of the hotel to the Pavilion shopping center and the pavement/curbs in KL is a real challenge for us to navigate, to just get to a traffic crossing lights about 50m away. When we approached the Westin staff, they so excellently helped took care of my wife in her wheelchair, stopped the traffic in front of the hotel and wheeled her across the road safely to the shopping center, saving us from a challenging episode in our holiday stay in KL. Thank you !!
November 16, 2012
Rated 3 out of 5 by Icam Spoilt by Experience in W HK & Westin Chosun
Travelling from 4 nights in Westin Chosun, then 2 nights in W Hong Kong to Westin KL, one can compare the lack of politeness at front desk ( dirty uniform and uninterested response gestures) and poor room maintenance in comparison ( or were we spoilt by the care and attention in Westin Chosun & W Hong Kong ?)
Please improve as I would still go back there hoping that this is a one-off experience ( door staff and concierge are good )
July 29, 2014
Rated 5 out of 5 by Santi48 Worth spending
A good place to stay eitheir for business trip or a leisure trip with family. Very good services, spacious, locatedi n one of most attractive places in KL.
August 3, 2014
Rated 2 out of 5 by MWKL TRICKED by hotel staff
I told the porter and doorman twice that I take Air Asia and that's another airport and have them told the taxi driver specifically, but at the end I was still taking to the wrong airport that cos me panic and risk of missing my flight since they are 20KM apart! If I get a taxi by myself I will be on high alert! but since I trust the hotel staff which not just one but two! I thought can let my guard down!
the other trivia include:
1. didn't ask my newspaper preference which other SPG hotel usually would especially Westin chain
2. there is welcome treats but the staffs are sloppy enough n forgot, until I chase
3. OK got the treats which are walnut and cashew nuts, but the walnut tasted like they are expired...
October 10, 2012
Rated 5 out of 5 by nafisam Amazing hotel , great location
We had a great 7 day stay at the westin. Location of the hotel is across pavilion mall and easy walk to Petrona towers. Being SPG platinum , we were upgraded. We loved the lounge and the wonderful staff at lounge. The breakfast was one of the best we have had.
August 2, 2014