Rated 4 out of 5 by Ben2012 Great service, in the heart of Bangkok
The location of this hotel is excellent, and it was very nice to return to this hotel again after being away for a while. Shopping and eating are difficult in this area simply because there is too much variety to choose from!
The service at the hotel is outstanding, and the staff are friendly. Great views from the hotel rooms. Transportation is also very convenient as it is right near two train stops on two separate lines.
July 23, 2012
Rated 4 out of 5 by shoelessjoe1963 Stairway to Heaven
We rolled in for an unplanned stop on Friday evening last week. The traffic on Sukhumvit was appalling so we dumped the car across the road at the Sheraton and hopped across the bridge so as not to miss cocktails in the lounge. Best decision I ever made apart from marrying Mrs D... two-and-a-half hours of bliss and a first-class effort by all concerned to get two tired and weary travellers into a nice suite at a moment's notice. Thank you!
October 19, 2014
Rated 5 out of 5 by Ashfaq PROUD OF WESTIN GRANDE: WONDERFUL HOSPITALITY
It's been a fantastic week - 3rd Oct to 10th Oct 2014 at Westin Grande Bangkok. Room comfort and staff responsiveness was excellent. I would like to make special mention of Doi. He is a very sincere person. Thanks Doi for wrapping my bags so well with tapes at my request before departure. Room service was great. My wife and I really enjoyed. I requested a high floor room and it was made available. Earlier we stayed twice at Westin and looks like every stay turns out better than the previous. Thanks Westin. Would always put up in Westin and will tell others too, if they would like to enjoy the wonderful hospitality of all Westin staffs, who always served with cheerful smiles -- they should choose Westin Grande Sukhumvit.
October 11, 2014
Rated 3 out of 5 by jll888 This hotel has great location
This Hotel has a very good location with just a few steps from Asoke BTS Station. The hotel is surrounded by famous shopping spot such as Terminal 21, Robinson, Sckhumvit night market, etc. and have no difficulty to find food and entertainment.
September 6, 2012
Rated 4 out of 5 by Mylo Good Location
I have always been a strong supporter for Westin under SPG and on my each visit to BKK, Westin is always the choice for me until something which I consider “easily to be resolved” but did not and that was the turning point for me to decide that it is time to stop supporting Westin Grande in BKK.
I have decided to revisit this property again next week to see whether things have changed, to see whether I still pick this on my next visit or hop onto the property just located opposite of Westin.
Bad experience located above and good thoughts are provided below:
Besides being located just outside of Asok BTS, Westin is a minute walking distance to Terminal 21 and Robinson. Food court, McDonald’s and TOPS supermarket is located just below Westin. It’s pretty convenience for you to travel to anywhere from this part of Sukhumvit.
I have yet to try the food in Westin but I will do so on my next visit based on the recommendation provided. Music band located in Lobby Lounge is beautiful and the guest services there are friendly.
I have never been to their executive lounge before.
Not quite sure whether the pool now is ready as during my last visit, Westin guest will need to walk over to Sheraton Grande for that purpose.
I like the security provided to guest when we ride on a taxi. The taxi number plate will be recorded down for security purpose.
Westin Grande do offer great rates sometimes, so check it out if you are heading to BKK.
April 2, 2012
Rated 1 out of 5 by PRCorp Expected More
At check in we were denied breakfast even after we showed them a copy of the reservation that said breakfast is included. My coworkers were able to get breakfast so I spoke to a different manager later at night and showed him my reservation and after he investigated my coworkers reservations he said breakfast is now included. Wasted so much of my time trying to explain, this is not professional and not what I expect at a Starwood hotel. Better rooms, bathroom, and service at Sheraton across the road from Westin. Westin felt a little tired, catered mostly to Business clients...at this price I expect a much superior experience and ambience.
May 12, 2013
Rated 4 out of 5 by QatarChris Good hotel in good location
Stayed for six nights with my family. Booked two rooms , asked for interconnected and got these as requested. Checked in at 9.00am and both rooms were ready. Even offered breakfast in club floor as well. This was very efficient and impressed me. The hotel location is excellent as it is immediately adjacent to station for skytrain and also metro. The club floor although not the largest was very good and offered the usual alcoholic drinks and buffet snacks from 5.30pm to 8.00pm., two and half hours is a good time duration for this as many hotels offer only two hours or less. Went to club lounge one night and all seating was taken. The club lounge staff then opened the presidential suite opposite side of the landing to provide extra seating, this was impressive. The pool is located on 8th floor and although not the largest is still a good pool and nice place to relax. Breakfast choice was good with international and Asian food on offer. Overall, this hotel is very good and it's location is great for getting to most places in Bangkok. The staff were good, the club lounge staff excellent and the concierge very helpful. When I next travel to Bangkok, I will use this hotel again.
October 11, 2014
Rated 5 out of 5 by AshIlharr Incredible Hotel!
We were blown away by this hotel! We only stayed one night in Bangkok and my favorite place to be was the hotel! The staff was wonderful and offered great local recommendations for our short stay. The best part of the stay was the incredible breakfast! I seriously thought I died an went to food heaven! Anything you could possibly want (and more!). If we ever travel back to Bangkok, we will definitely stay at this hotel again!
November 29, 2013
Rated 4 out of 5 by Razzou Good Choice for Sukhumvit
Cannot go wrong with The Westin when you want to stay in Sukhumvit. Nearby everything .... and you'd feel home the moment you enter this urban haven and ascend to the 7th floor reception. Can feel plain but an indeed relaxing spacious lobby there, with F&B outlets around; very good service day or night.
And not short on the usual SPG elite privileges (ex. the 24th floor club access; fruit platter refreshed daily).
Comfortable room with understated elegance. Ok, it can be bland and not exciting enough to some but is functional. Just pity the noisy air-condition that you cannot even turn off in the bedroom (I had a suite).
August 18, 2013
Rated 4 out of 5 by KFS67 Good loction, great service, but a little plain
I have stayed at this hotel many times, and can definitely recommned it. Great club lounge with good breakfast and snacks/cocktails in the evening. Excellent service and good location with large modern shopping mall, plenty of restaurant, street shopping, and sky train right outside. However, hotel is a bit plain, very simple gym/locker area and too simple, limited choice of restaurants.
December 10, 2011
Rated 4 out of 5 Great Place
The location is wonderful. Walk out and get on the Skytrain!
The bathroom has some mold growing (not unusal for Thailand), but other than that an awesome SPG property!
Nice club lounge, but breakfast could be improved a bit.
October 23, 2012
Rated 4 out of 5 by Ben2012 Great hotel in the city center
Certainly one of my favorite places to stay in Bangkok! My hotel room quickly because my home away from home during my stay here, as everything was very convenient and closeby. Service and staff were very helpful. Well done!
July 26, 2012
Rated 4 out of 5 by Kumar57 The hospitality is great
Everything was good except the breakfast space is less and waiting time is not worth. The hotel guest should get priority or table reserved for residents.
October 5, 2014
Rated 4 out of 5 by Steve Service Level
I had always had a good stay at the Westin. Unfortunately, during my last stay - Check Out - 28 Aug, the service level seems to have dropped in terms of personalization. Made a phone call from outside the hotel to try and get an extension for 1 more night but was not accorded the basic service. Was told that I had to pack up and change room if I wanted to extend. Not much else was said. Understand that upgraded room (FOC) is subjected to availability but believe at least a basic explanation and some form of apologetic tone would have help the situation. Guess that is what an almost full house bookings does to Service Levels. Decided to check out and went over to another place instead.
September 1, 2013
Rated 5 out of 5 by VeryGoodPointsStacey Great Location and Great Hotel
The Westin Grande Sukhumvit is a modern and contemporary Bangkok hotel located in the heart of Bangkok’s shopping and entertainment district. Upon arrival at Bangkok’s Suvarnabhumi International Airport, I was greeted by a hotel representative who took my luggage (I had accumulated 3 bags by this point in my trip, so the assistance was very welcome) and escorted me to a luxury Mercedes Benz for the trip to the hotel. The car was stocked with cold water and travel magazines . Upon arriving at the hotel, I noticed security was heightened compared to previous trips to Bangkok (likely a result of the travel warnings issued by the US and UK State Departments. While my trip was uneventful, 3 bombs went off in Central Bangkok the week after my trip, so high security is very comforting.) I was greeted at the front door by a bellman and front desk receptionist. I was incredibly impressed that I was able to bypass check-in and was taken straight to my room by two members of the hotel staff. My room was upgraded to a large suite. My check-in was completed in my room and the traditional Thai hospitality was not lost on me. (I’d love to think my Platinum Status with Starwood got me this VIP treatment, but I must say, I’m pretty sure I owe the VIP treatment to the director of rooms at a Sydney Starwood property)
. It’s amazing that this hotel opened in 2007, because everything still looks brand new. The Westin Grande Sukhumvit lives up to its name. The Room My suite was huge, incredibly clean, had a full bath and half bath and was well laid out. The view from the 15th floor was decent – I looked directly into the new Terminal 21 shopping center from the living room and from the bedroom could see skyscrapers and a slight view of the river. The room had a very large working desk with both wireless and wired Internet access. The Internet speed was very good. There was a sofa and chair, a refreshment center with stocked mini-bar, complementary fresh fruit (new fruit added daily), tons of free water (you can’t drink the water in Bangkok). The bedroom was extremely large and had a king size bed, chaise lounge chair and small table, separate dressing area, large closet with safe (always use the safe in Bangkok), and huge TV. The master bath had a tub, shower and nice vanity area. The shower pressure was a little disappointing. Overall, the room was amazing and made a week of work in Bangkok very enjoyable.
Restaurants and Room Service The hotel has a variety of restaurant choices. I really enjoyed Kisso Japanese Restaurant. The sushi and dumplings were delicious and the prices are extremely reasonable for hotel restaurant pricing. In fact, compared to Westins in North America, Australia and Europe, the prices seemed cheap! And the food was awesome! I didn’t try the main restaurant, Taste, because I had access to the concierge lounge (more on that later) and the bar, Zest, was always busy and makes a great iced tea (yes, iced tea…I know it was a bar, but not everyone drinks) and after two months in Australia, I was ready for a proper iced tea! Room service was also very well priced (everything in Thailand is well priced) but they had a hard time getting my orders right on the first try. The Lounge The concierge lounge was lovely. The staff was very attentive and always willing to help with anything. There were always a lot of food choices. For breakfast, the hot choices never thrilled me, but the continental breakfast choices were great – and I swear, they had the best mini donuts I’ve ever had. In addition to the donuts, I enjoyed the fresh fruit. Thailand has some of the most amazing fruit and the breakfast fruit selections didn’t disappoint. Each morning, the staff would make custom coffees – by day three they didn’t even have to ask what I wanted to drink. Another treat is the fresh jams! I’ve seen the same jams at a lot of hotels in Bangkok. This time I tried the mango and passion fruit jam. Yummy!
The Hotel Overview The first floor lobby had ample seating and great ambiance, but reception is actually located on 7. On the 7th floor, you’ll find Taste, Zest Bar, reception, the concierge, a ball room and a few small shops. On 8, you can find a hair salon, the spa, the gym and a saltwater pool. The hair salon offers manicures and pedicures. They are very cheap and the service is just fair – what you would expect from any cheap salon anywhere in the world. Nothing relaxing or indulgent about it. I wouldn’t return for a mani/pedi. The spa listed manicures and pedicures on their menu, but they never seemed to have anyone available when I called to book. The other services in the spa were well priced for a hotel spa. The Westin is located across the street from the another Starwood property and connected by a Sky Bridge. The Sky Train is also connected to the hotel which makes getting around by foot, or Sky Train, easy. The neighborhood is busy and crowded. There’s a department store and McDonalds connected to the hotel, Terminal 21 is across the street, and there’s plenty of street shopping. Summary I really enjoyed the Westin Grande Sukhumvit and would return. Bangkok has some of the best hotels in the world and choosing where to stay is getting tougher and tougher.The benefit of the Westin is access to easy transportation and the amazing prices!
April 7, 2012
Rated 4 out of 5 by SINK Got upgraded again, thanks to the Westin Guest Specialist
Not sure why the SPG system would not confirm my stay in the suite at this property automatically. At the most, an upgrade to an Executive level deluxe room. However, I was able to email the guest specialist and front desk manager who has helped me to secure the suite upgrade back in March. And thanks to the team, I was upgraded again, albeit a lower level suite. I have seen an improvement in in-room wifi access, and no longer need individualized login IDs for each device. However, wifi is no longer available on the 7th floor (in the Terrace dining room). The 1st floor waiting area is much improved. The elevator from 1st to 7th floor door may need to be recaliberated since the door is very slow to close (but if you push the "close" button, the door closes immediately). Always have to remember to do so though. Did not partake cocktail hours this trip. But did manage to have a few Coke light there. Service is very friendly in the lounge. Management on the 7th floor seemed to be too busy to interact with guests or even take the time to smile. No sawadee there. A bit disappointed with that. Are they too good or too cool to even smile?
October 2, 2014
Rated 4 out of 5 by Melissa Okay, but I wish it would have been better
Really good location, right next to Terminal 21 and Asok Station, with plenty of food nearby and a supermarket downstairs.
Called the Service Express to ask for some facial wash, but was simply told that the hotel does not provide, without any alternative.
Also, the procedure to obtain the internet passcode is rather inconvenient and a waste of paper, as we have to go to the Concierge desk to get the internet passcode on a piece of A4 paper, and this code would only be valid for 1 hour.
Ate the buffet breakfast on the first morning, and very sadly, it's undergoing some construction works so the tables are set a little too closely together and I could hear the entire conversation of the guests from the neighbouring table.
The food selection was pretty good, but no one was ever manning the waffle station and the noodle station. The salad bar took some time to be topped up as well.
The pool was nice and deserted on the night that I went for a swim, but it was freezing cold, and the area with the Jacuzzi was a little too shallow, with nothing to hold on to, so I found myself slipping away. My companion had longer legs so he was able to sit relatively comfortably, but it might be something to look into, to provide more handholds in the pool itself. Lighting inside the pool itself could be improved.
On the first day I found a dark stain on the room carpet, but decided not to mention it as there were gorgeous bedroom slippers available, but the next day after my room was made up, it was rectified, so that was good.
Water was very generous and they emptied my minibar of items upon request very promptly.
Found myself being more friendly to the staff than the staff were to me though, but all in all I don't think I had a very bad experience. Will consider coming back if improved.
January 27, 2013
Rated 5 out of 5 by Jimtraveller A beautiful hotel!
Got a suite when I checked in.
The full breakfast was wonderful.
The location was great.
October 6, 2012
Rated 4 out of 5 by Fifiks Great stay!
Although the facility is older, I had a really nice stay and staff service was excellent.
September 29, 2014
Rated 1 out of 5 by holiday417 Hotel on the decline and getting worse
I use to stay at this hotel regularly due to its cental location, good service and restaurant. However, the hotel is on the decline and is getting worse. Some of the rooms have awful mold smell to the point that it is unbearable. Most of the rooms are in front of train station and new mall that is very noise. The internet does not work most of the time, even though they have upgraded it. Staff are nice, but they are very inefficient. If you cannot have a clean and quiet room to rest and work, what is the value of staying at this hotel. The hotel needs major refurbishment in order to qualify as a 5-star hotel and to attract loyal guests. I have pointed out the problems to the management many times, but they just give you the same answer with no improvement at all.
May 7, 2014
Rated 5 out of 5 by JayToronto My favourite hotel
I have probably stayed in more than a hundred Starwood hotels over the years, in eight or ten countries. This hotel is the best of the lot. It is not the fanciest, and not the newest, but it distinguishes itself by the personal care taken by its staff to make the guests feel at home.
Aside from all of the other positives, this is a hotel in which upgrading to Executive level is a very good idea. The small but intimate Executive Lounge is staffed with a friendly and happy team who make everyone look forward to being there.
October 23, 2011
Rated 5 out of 5 by Ellen1 The staff at this hotel are wonderfully helpful and efficient
There was nothing that the staff at the hotel would not do to make our stay comfortable and enjoyable. We had many questions about Bangkok and they answered them all with patience and professionalism. The staff went beyond what I would expect from hotel staff.
September 24, 2014
Rated 4 out of 5 by AKY14 Nice Stay but lack responsibility
I stayed in this property from 15/09 to 17/09, 2014 .
The stay was comfortable and breakfast and food also good.
However I would like to say that there is lack of communication on hotel part.
I forgot 2 shopped packets in the cupboard and checked out at 2 PM. I was in hotel till 3 Pm as my flight was midnight. then I left my luggage with concierge and collected at 9 PM.
If any one from Housekeeping who found my packets could have phoned me and e mailed me, I could have realized and collected. My contact details were already with hotel.
When I returned India I recalled I left them in room and called Hotel, after holding me for 15 minute, they could confirm, yes they have found and asked me to get it collected.
Well, such thing was avoidable in case the staff acted.
Still the property is good and located at nice area having connectivity with MRT and BTS for easy travel in Bangkok.
September 19, 2014
Rated 5 out of 5 by Bigpo Can't Ask for Anything More!
My wife and I had a fantastic time at your hotel. Our decision to upgrade to an executive deluxe room not only exceeded our expectation, but took our vacation from a 8 (we were at another hotel for 3 days before) to a 10. The staff was attentive to our every need and not once were we waiting to have a request answered. The hotels location was also key as we were able to take advantage of the great music and atmosphere of various locations simply by walking.
April 27, 2014
Rated 4 out of 5 by Tzah Comfortable and easy access to shopping
Not exactly in the shopping hub, but with the BTS right across the street it was convenient to get to the big centers.
Old, but maintenance is of a high standard so it is comfortable.
Surang at the club lounge is an exceptional concierge. She arranged our transportation during our stay which made travelling around Bangkok a little less stressful.she was always responsive and professional.
Everyone was courteous.
September 17, 2014
Rated 2 out of 5 by Discerning18 Old and Tired
Whereas the staff in this hotel are efficient, well trained and responsive to clients the hotel is suffering from its age. On my last stay I had my room changed twice because the rooms I was first offered smelled and were dirty. The carpets were dirty and one of the rooms had marks that looked as if someone had vomited so violently that the carpet was unable to be cleaned.
The hotel is in urgent need of refurbishment to re-establish it as a comfortable place to spend time.
December 2, 2013
Rated 5 out of 5 by Dan71 An Amazing Stay
I was in Bangkok on a business trip for five days in March 2013. I was lucky to have booked at the Westin. Not only that the service, facilities, and comfort were at my expectation, but also the location of the hotel itself was convenient. It lies in a prestiguous street in the middle of the city, close to different transport means (trains, tube, and taxis). Nearby were some of the top shopping destinations, Thai and international. All in all, it was a pleasant experience.
March 12, 2013
Rated 1 out of 5 by Brad71 Used to be great
I actually bought the bed after staying here a couple of years ago. I'm still very pleased with the bed but won't be coming back to the hotel. Check in was a disaster - was told there were no non smoking rooms available despite booking 2 online yesterday and traveling with small children. When we insisted on seeing the manager we managed to get 2 non smoking rooms on the same floor. SPG card was not only ignored they issued a new one.
April 4, 2013
Rated 5 out of 5 by wernerat Very Central
The hotel can be reached from the airport within 45 minutes by City Line and the Green line. Asok station is right in-front the hotel.
Guest Service Staff is very competent and friendly. Rooms (Executive Floor) are spacious and quiet.
The hotel is in close vicinity to many many restaurants and shopping facilities. For me it is the perfect value for the money hotel in BKK.
Also an outdoor swimming pool is available for relaxation
November 1, 2013
Rated 1 out of 5 by RGtravel Very dissapointing stay
Rooms were NOT cleaned well, dirty plates and dirty coffee cups were not cleaned nor replaced. showers are old and not clean, rooms are dark, bath tabs in both our rooms got blocked and had to call reception to send plumber.
Overall; I will not recommend the Westin BKK as a five star.
BTW - i contacted reception at the check out and gave them my review as well.
August 22, 2013