Rated 5 out of 5 by keto1957 Awesome hotel off Vegas Strip
Great location in Las Vegas.
March 5, 2014
Rated 5 out of 5 by Fifegal A Las Vegas gem
An hotel is only as good as it's staff and the staff at the Las Vegas Westin are exemplary. We were in Las Vegas because my aunt was in hospital there for three weeks. The Westin became our home away from home, during a very scary and difficult time. Everyone seemed to know why we were there and often enquired as to how my aunt was getting on, which really meant a lot to the three of us. Marcus and his colleagues, in the restaurant at breakfast, were so kind and nice to us. Our day always started well. Our rooms were very comfortable too which was great. All in all a the Westin was five star and we are now home and my aunt is improving everyday.
February 19, 2014
Rated 2 out of 5 by etmj Not up to Westin standards.
This hotel has old and outdated rooms. For the price we paid for our room I could have added $20 and stayed in a suite on the strip at a top rated hotel.
When in Vegas I expect a beautiful flashy room that I like to come back to after a long day out. The Westin rooms are like the ones I would stay in when I was 21 just to shower get an hour or two of sleep and head back out. They also had the nerve to add a resort fee on to my bill for the free beer and wine they serve in the evenings. Everyone in vegas gives free drinks just sit down at a table or machine. All and all not up to Westin standards.
December 16, 2011
Rated 2 out of 5 by PeteS Shouldn't Be Branded Westin
I have stayed in many Westin hotels worldwide. This is the worst one. It is not a bad hotel as hotels go. It is just not up to the Westin standards. The staff is not as friendly. The rooms are small. The decor is worn. It was another brand before it became a Westin. I try not to stay here unless I absolutely need a stay credit.
December 1, 2011
Rated 3 out of 5 by Bill1re Overall A Nice Stay, But ....
Having read the prior reviews, I was concerned with the overall cleanliness of the hotel and the outdated rooms. So, before I booked the week of December 3rd, I called the Platinum concierge not once but twice to ensure that I would at least be upgraded to a room a new new TV, not the 1970s TVs that I read about. Well, after assurances from both the Platinum Concierge and the hotel itself that the hotel was not fully booked that week and I was sure to be upgraded to a new suite, I went ahead and booked the room. Well, sure enough I get there and "oh sorry" the Rodeo is in town are we just found out 5 minutes ago that we have VIPs coming to the hotel. LOL, BS .... Otherwise the staff was nice and hotel was comfortable, but the 70s TV for a loyal Platinum member really sucked!!
December 15, 2011
Rated 3 out of 5 by Mitch12 February 2014 - Rather stay somemwhere else
Stayed here last week for a conference and was extending for a little vacation but I cut my stay short and only stayed until after the conference was over.
Even though the hotel is not on the strip (about 2 vegas blocks behind which is about a good 15 minute walk), I opted to try this hotel because of the expectation that this would be on par with other SPG hotels I'd stayed at before. Since I am a Platinum member with an Ambassador, I was hoping for good service and the recognition that goes with the status. When I got there, the front desk was rude and quick to dismiss me off to my room. Did not ask me for my welcome amenity so I was not even sure if I got any points for my stay or if there was a breakfast option etc. I had to go back and ask about the hotel since it was my first time and only then would she talk about the bare minimum which is where the bar was and nothing else. I asked if I got an upgrade (which is almost always given with Platinum) but she said there was none which was fine.
What was not fine was the room they gave me. When we got there, it was hotter than usual but bearable. I thought it would go away after some tinkering with the thermostat so I just let it go (was not in the room that much anyway) but after a couple of days I had it checked and my hunch was right that indeed the thermostat/air conditioning was broken. They gave me some free jelly beans to apologize. Maybe if I was a lot younger that would help.
After this I decided to cut short my stay (which would have been for 2 rooms for some extra guests to extend the weekend) and moved to another hotel on the strip. For my last night after I had complained they upgraded me but it was too late as I had already cancelled my booking and left for another hotel (thanks to Javier and Lynn for at least being more friendly and accommodating at the end).
If you are looking at this hotel my advise is to find another one on the strip. There are lots of good hotels in Vegas and the only reason to go here I thought was the preferential treatment SPG members could get which did not exist. You could get similarly priced and at least at par or even better hotels on the strip itself.
At least the room was clean but that's about it.
March 3, 2014
Rated 2 out of 5 by ayclerc Tired hotel, average staff
Walked in a dirty room when checked in, was told I would get extra points, still writing the hotel to get them. Lack of follow up + tired hotel.
Not a Westin
March 1, 2014
Rated 1 out of 5 by 2ndhandpotsmoker Room on SPG Fl full of 2nd hand pot smoke from neighbouring room
Someone on my SPG floor was smoking pot though it was supposed to be non-smoking.....broken phone (service express button only gets busy dial tone, had to dial 0 instead to get to service express)....,broken clock, Millwork has chips, faucet broken on the surface....carpet sticky, room stuffy & I did not feel the bed was even clean....yuk!
When I 1st got into the room, turned on the light, room light was not on.
Mentioned above to SPG Gold & to the hotel service express - nothing was done! Not even sorry!
I'm deserved to be compensated by getting worse than SPG cat 1 room in Westin LAS SPG cat 5 property. Pls contact me to put it right.
January 2, 2013
Rated 2 out of 5 by haspi Needs Immediate Renovation
I have checked in, walked into the room and checked out! The facility, especially room are extremely outdated. This facility does not deserve Westin brand. Staff was helpful enough and understood the situation.
November 30, 2011
Rated 1 out of 5 by Mike09898 Decent Hotel , Awful Management
Hotel is OK , but beware that all the flight crews use this hotel so they are coming in out of their rooms at all hours. Management is truly awful. They never acknowledge your status and always say the hotel is full but then will check in flight crews and non status customers after you when they told you they have no rooms. When you voice your concerns , they say they care but don't do anything about it. Stay here if you are super concerned about maintaining status or want the points, otherwise stay somewhere where customer service actually exists.
May 20, 2012
Rated 2 out of 5 by Gary dirty and old
surprised this is a star wood property
December 10, 2011
Rated 2 out of 5 by Mangosteen Extra charges
Was charged an amenity fee that was not disclosed at checking in. When I called when I got home the supervisor said that it was always charged to cover the bottled water even though they had tags saying complimentary, parking even though it was casino parking that anyone can park in for free, a sauna that no one even mentioned and good luck with my company reimbursing me for, and discounted wifi that was told was complimentary. The supervisor said she could do nothing as I had checked out using the receipt under the door. Loyal Starwood customer for years who will never recommend this property.
April 13, 2013
Rated 1 out of 5 by Executive Hotel had bugs in room
This is an aging property and it shows in the furnishings and appointments. Reminds me of 1970's 1-2 star motel. Needs a complete remodel or the need to drop the Westin name. Had to change rooms after two roaches ran across my desk in the morning. I spend 100 nights a year in hotels and have never seen than happen.
February 10, 2014
Rated 2 out of 5 by Duder13 Very Dissapointing
Annual visit to a conference that is regularly held at a casino on the strip and tried the Westin as a frequent Starwood member. Upon arrival the main entry smelled like burnt hair. My first room was very dirty, stains on carpet, water rings on desk, interior walls with marks and other notable damage. Did not want to hassle with a transfer request as I would not be in my room that much. However, the heat did not work (45 degrees outside in December) and the first night was very cold. Enginner (who was great) could not fix it and helped me move to a room he said was newer on the same floor. This room did have a fresh coat of paint with a working heater but still had stains allover the carpet. 17th floor (Starwood Preferred Floor) always smelled of food and trays left by other guests seemed to always be in the hallways not collected. Don't think I'll be staying at this location again.
December 22, 2011
Rated 2 out of 5 by gfmsugrad Category 5 failure........
I have stayed at many Westin Hotels, all over the globe. Unfortunately, this stay was the absolute worst in a Westin brand hotel. As a platinum I am very loyal to the SPG brand, that is why I stayed here; it's the only option you have on the strip, now that the big hotel down the street is no longer SPG.
To start on a positive note, the location is great, just a few steps off the crazy busy strip, it is an escape of a location!! In this property you get the best of both worlds, crazy busy, and a relaxing place to hang out and hid away. Also, Alejandro and Amanda tried their best to correct the issues as they occurred, but this "resort" is in some desperate need of TLC and in need of staff training in cleaning and customer service.
This hotel is not a category 5 property, it is more like a property that is being hit by a category 5 storm at the moment. As you will see in my rating, there are good and bad points in this property; my rating of 2 might be a bit harsh, but the management of this place need to address the many problems, or it will get to a point they can't fix it, and it will be kicked out of the SPG line up - then we all lose.
The stay started out disappointing before I got here in that my request for a Suite Night Award could not be honored. However, the nice gentlemen checking me in, acknowledge they couldn't honor a room upgrade and that he was apologizing on behalf of the hotel and the manager. He offered me a full breakfast buffet for the disappointment of no upgrade. Great touch, and I thought I was off to a nice stay. Most problems can be fixed by being honest and upfront, and the front desk guy did just that. Again, this hotel has some good points.
However, after being in the room for an hour, I began to be frozen out. The A/C wouldn't shut off based on the thermostat setting. The battery on the floor underneath it might have had sometime to do with that, so I called service promise desk and they said they would send up engineering. Engineering came up, however, the gentlemen didn't seem to care what I was explaining to him (I own rental houses, I know a bit about A/C), he changed a filter, which was not the issue, said it was okay and left. 1/2 hour later I was FROZEN out of the room, I called back down to service express they said that they would send engineering back. Service express called a couple minutes later and said it couldn't be fixed and they would move me but the hotel was full and the room was a downgraded double room. I was unhappy, but had to move as I was freezing. They said a bellman would be up with the keys and move me, I asked for 10 mintues. Why wasn't the engineer honest with me, very bad customer service from an unfriendly worker.
A knock on the door occurred 5 minutes later from housekeeping wanting to flip the room. I told her I wasn't out yet! Then 10 minutes later, a person arrived with my new room keys to the downgraded room; he had no interest in helping me move my 1/2 unpacked stuff. I dragged my stuff, with no cart down 2 floors with him walking behind me, talking on his walkie talkie! HORRIBLE customer service. The situation had now gone from bad to worse. Each time the staff involved make the situation worse, many of the staff really just don't care they look unhappy, very few smiles, it's a sad place.
I got in the downgraded room and it was dirty! The power strip for the computer on the desk either had white mold on it, or someone spilled soda (I hope) on it and the dust from the past year had attached to it. The curtain was partially off the rod, and the bathroom fan had over 1/2 inch of dust and dirt in it, restricting over 50% of its airflow.
I called down to Service promise a 3rd time. Amanda came up along with Alejandro. Amanda offered me some service points and Alejandro got a maid to re clean the room and left a couple bottles of wine on the TV stand, which was nice touch. After the maid left I rechecked, she wipped the top of the powerstip but the cord still was disgusting. I was so upset, I didn't call the service promise desk back, I checked out in the morning to a different property.
I am suppose to be back here for four nights in January of 2014. At this point I am not sure if I will give them another chance or not. It depends on Amanda's followup. I will repost an update IF I come back.
My recommendation is to approach this property with caution based on my experience, maybe it was a comedy of errors, but I am just not sure.
April 7, 2013
Rated 3 out of 5 by Poollady295 This hotel is not a corporate hotel.
This hotel I was told is not corporate, that was supposed to mean something to us but it didn't. Our plane was delayed and we had nowhere to go, went to SPG desk and was told they were full, asked if they could help us find another hotel and was told no, and the computers were located over there and we could use that to help us. Went back to our room and called SPG and they booked us in the same hotel in the same room. After that we went directly to the manager to make sure this was going to happen since we got no help at the SPG desk before. Everyone else was more than helpful at this hotel, unfortunately this leaves you feeling helpless when you don't have a hotel room and have airline delays.
February 16, 2014
Rated 1 out of 5 by mhoff Time to find another Hotel in Las Vegas
I have been staying at this location for years. Staff is always great. Hotel needs work. I have been loyal to this location from being a Platinum member. Not going to do it anymore. Hot water didn't work. Shower drain didn't work. Hotel just seems run down. Las Vegas has more hotels within a mile than most cities. The team I traveled with had an even tougher experience. Not what I expect from Starwood. I will remain a loyal Starwood customer yet will need to seek elsewhere when in Vegas.
February 21, 2014
Rated 1 out of 5 by cptspg1 Not Westin quality
Previous reviewers complained of smoke...Westin's answer? Spraying large amounts of their "signature scent" everywhere...to a nauseating level that gave me horrible headaches, made it difficult to breath and made our stay miserable. Pillows need to be replaced. Marks all over the ceiling and walls. Was told a director would contact me in 2 hrs, no one ever phoned. The breakfast was of very poor quality (the fresh fruit is the exception). I could keep listing my complaints however due not wish to waste any more time on this place and want to move on.
November 14, 2013
Rated 3 out of 5 by TNSeattle Westin LV
service is challenging, check in is challenging
February 25, 2014
Rated 4 out of 5 by rstew17 Front Desk Imporvment
Thanks for the improvement in the front desk experience. It was noticeable upon check in for the first time in over 4 years. The property was full over the Presidents Day Holiday weekend but had a great time at the hotel.
February 24, 2014
Rated 5 out of 5 by Mo80 Amazing Staff & Great Hotel
The hotel was awesome and makes for a great weekend getaway! Not far from all the action, about a block from Strip. SUPER easy in/out access which is not the case for all strip area hotels. The staff is great. Blake(at Registration) even sent a bottle of champagne and chocolate strawberries with a handwritten note up to our top floor (free upgrade) room since we were celebrating our 10 year anniversary. Every employee we encountered was ABOVE and BEYOND expectation which you will NOT find at the other strip hotels. We WILL be back! This hotel spolis thier guests!
January 28, 2014
Rated 1 out of 5 by NewYears2012 Hotel leaves alot to be desired.
I booked this and then was offered to upgrade for a nominal charge - which I took. We arrived and were supposedly upgraded - the room was in very poor condition. The carpet was ripped, the toilet wouldn't flush, sink wouldn't drain, and the toilet paper holder fell off the wall. All within less than 5 minutes after arriving. We were then given a new room by hotel staff - on the Starwood Preferred Guest Floor. As a Starwood owner and a paid upgrade I would have hoped I would have been on that floor to start. Anyway, new room HVAC system did not work so we spent the evening in an 80 degree room. Maintenance was unable to get the HVAC system right. Will never stay here again. We are returning in March and have already secured other accomodations.
January 5, 2012
Rated 2 out of 5 by EaglesFlight The people are nice, but the hotel is dated
I've only been here for 4 hours, but my first impression is that this hotel is in bad need of updating.
The lobby area is old and dark. The check-in area looks like it's been updated recently, but you don't see that when you walk in the door. You see a dark casino area that looks old.
The carpet in my room has been here so long it's matted completely down. It's like walking directly on the concrete under it. The bathroom seems to have been updated, but everything else is old. Even the TV is an old analog CRT. The furniture and walls are obviously 20+ years old.
I was warned by a local friend that this property was having ownership and management issues. I can see this in the property.
Unless I hear otherwise, I will not return to this hotel.
January 9, 2012
Rated 4 out of 5 by tpeters I enjoyed our stay
Room was good. Staff was very accommodating. Didn't understand vacuuming at 8:00 am in the hallway or maintenance with screw gun at 8:00 am either. Will definitely return though.
February 23, 2014
Rated 2 out of 5 by Mesa2013 Aging Hotel
Used to stay here a lot. First time in a while and the Hotel is in need of many updates. Also, $19.95 resort fee? I get free wifi for Platinum status and they didn't even deliver a newspaper. Not to Westin standards anymore.
December 11, 2013
Rated 1 out of 5 by FreqTraveler24 Friendly staff but charmless and poorly managed
I was extraordinarily disappointed by my recent stay at the Westin Las Vegas. Our stay was marked by a series of misadventures and missed expectations, although the staff was generally very friendly.
- Upon checking in (at approximately 6pm) we were told that the computer system had been down all week and that it would be another 30-40 minutes before they could tell us what room we would have. The desk clerk (Shaun?) was courteous and acknowledged our SPG platinum status and offered compensation for the delay (all appropriate and well-handled) - but we didn't get a call with a room assignment for nearly 2 hours, well beyond the expected timeline (and unacceptably late given our travel that day from the east coast with young children). Other desk clerks generally seemed disengaged and the front desk was understaffed the entire time we were there (1 person other than a dedicated 'air crew' desk clerk who made no effort to help any other customers when not busy and there was a line for the other clerk).
- Housekeeping didn't come to the room until after 4:30pm - after we returned from a full day out of the room and were changing clothes for dinner. They were very polite and willing to wait until we had finished changing clothes, but this is unacceptably late to visit the room for the first time.
- Whether through incompetence or collusion, we received multiple phone calls from an 'entertainer' who claimed to be trying to reach another room and then offered to come to our room instead since we 'sounded bored'. (We had actually been asleep before the repeated calls.) Matching a room number and guest name before forwarding a call is standard procedure at every hotel, but somehow not successfully accomplished here.
- The hotel room was a charmless box, not up to my expectations from Westin properties outside the US. While the beds were excellent there was nothing else about the room to recommend it.
- The pool, while clean, was microscopic and not really worthy of the term - it was about 20 feet long.
Net, an incredibly disappointing stay and poor value in comparison to the numerous outstanding hotel options in Las Vegas. I would not stay here again and would recommend avoiding - it has actually made me quite wary of other Westin properties in the US in selecting future stays.
November 7, 2012
Rated 5 out of 5 by Denver62 Enjoy the Las Vegas Strip but still get away
Was checked in by Sean who was warm, friendly and very welcoming. Gave us a room on the upper floors with a great view. Got 2 free drink coupons. Hotel rooms were quiet with heavenly bed. Hotel is an easy walk to the Strip but then you can get away from the craziness. Staff was terrific. Only glitch was that our room wasn't ready til 5 PM.
February 20, 2014
Rated 1 out of 5 by DJR51 Really in need of upgrade
I can understand hotel being dated but everything was dirty...stains all over lounge chairs at pool...couch really dirty and stained in front of SPA ( ??)
Decorations on each floor were plastic looking....gym equipment didn't work properly...for the price as compared to other hotels in LV this was a bad SPG experience....and I'm a seasoned SPG member who seldom complains.....
February 20, 2014
Rated 4 out of 5 by gfmsugrad Dramatic Improvement in Staff
Approximately one year ago I stayed here and it was a complete and total disaster. However, after talking with the GM, I promised to give the property another chance, and I am very glad that I did. I had booked two rooms for four nights last week.
Matt, at the Gold, Platinum, VIP desk, went above and beyond to make sure the stay was perfect and without any glitches. From an upgraded room and breakfast vouchers he set a great tone at check in. Throughout the stay, Matt checked daily to make sure the stay was going well.
I encountered a dental issue while staying here last week and David the concierge made sure to get me in with a fantastic dentist on a Friday morning, very near the hotel. She was awesome!
I cannot say enough good things about Matt and David, they both went above and beyond! I also observed both of them doing the same with other guest too, so I know it wasn’t just because of my bad experience last time.
While I didn’t see the GM, Amanda did send me an email during the stay to make sure everything was okay.
I rated the hotel a 4 star, based on some property conditions, but the staff is clearly a 5+ star!
The location of this property in my opinion is the best in the city. It is ½ Vegas block off the strip. So you are close to the craziness by walking a short distance either through Bally’s (side door) or the Flamingo (back door). It is a smaller quite casino.
The breakfast buffet is mediocre, you can do much better on the strip, but it does have fresh fruit which is nice, and the staff was out of this world friendly and helpful.
The rooms on the 17th floor have heavy metal doors with commercial grade closers on them. So they slam shut hard and loud. It is very distracting when other guests don’t take the time to close them manually and slowly. I had to call the Service Desk three times on my stay as the people across the hall left the door open to slam when their 6 pre-teens ran in and out all evening. While that is not the hotels fault, and security came each time within a couple of minutes, the industrial doors are not a good fit.
The T.V’s above channel 20 pixilate so it was very frustrating trying to watch programs.
Even thought I had chosen the green choice the maid put a piece of chocolate in my room on the counter each night! Very nice touch. Also, they hung a bag with water and coffee on the door each morning.
The HVAC system worked much better than it did on my last trip. The property has obviously fixed this issue since my last stay.
If you don’t mind some of the property’s current defects, this is a great place to stay while in Vegas, the staff are awesome!
January 21, 2014
Rated 5 out of 5 by patty17 Westin Made My Day!!
To those who want a very nice atmosphere, friendly staff, this includes the Casino staff, sort of quiet but comfy feeling, good food, then this is the place for you. Its off strip about 1 1/2 blocks. There is a small bar, food/booze store (same building) on same side that Westin sits.. And, for those who like to shop-go to nearby Miracle Mile Center, located on strip. We were here for New Years, and never left the hotel except to go out at Midnight and yell (like everyone else)! We have stayed at many different hotels @ Vegas but gave this place a try. A jewel on the side of the strip. A little pricey, but not for those of U who reads this!!
January 2, 2014