Rated 5 out of 5 by PrincessRN Great Hotel!!!!!!
Beautifully renovated room! Great price!!!! Walked to Lenox mall and great resturants! We will be back!!
August 19, 2014
Rated 4 out of 5 by RR05 Atlanta Staycation
Accommodations were excellent and staff was super friendly
August 18, 2014
Rated 1 out of 5 by SleepyandDisappointed Completely Disgusted!
I am beyond disappointed in this Westin!!! My husband and I came to Atlanta on July 4 to see the amazing fireworks at Lenox Square Mall. We chose to stay in Buckhead because we knew it would have the finest hotels and best proximity to the show. I chose the Westin, as I expected it to provide us with a very nice stay here. Oh my, was I wrong!!!
I am currently in the room waiting on time to go to the celebration, and let me just say... I am afraid to touch anything. First, immediately when we walked in I was disappointed. Our room just didn't look like a normal Westin-quality room. It appeared old and worn. We went to lunch as soon as we put our things away. When we came back the second time, more and more things became noticeable.
I went to the restroom and looked around. It is disgusting!!! There are dirty smears and drippings all down all of the walls in the bathroom! What's worse, l felt of the towels. Thankfully, I grabbed the the towel in the perfect spot. There are at least 2 bloody (bright red, unwashed) spots on that first towel. I glanced at the other, and it has brown spots. The shower looks like a hospital shower... A dirty, and old one at that. The grout lines are horribly dirty and even separating. Some of the tiles have even sank in about 3/4 inch.
It is hot. I have the air turned down as low as it will go and blowing as high as it will, and we are both sweating.
The desk has a huge water stain on it. There are dings, scrapes, and scratches on every part of the room. The carpets are filthy! The sheets have holes in them!
It is also very, very loud in here. We can hear absolutely everything going on in the hallway, down to the exact conversations. As I type this, there is a young boy in the hallway talking about the "awesome Audi" he just saw on the street.
And where are my floor-to-ceiling windows as promised on the standard amenities page of your website?
Part 2: I called to ask about a refrigerator as it is on the website as being a standard amenity in all rooms and to request new towels. The lady told me they'd wheel one up and towels as well. They did.
The man apologized for us getting bloody towels (yes, I'm afraid to use these too) and left without word of a refrigerator, so I assumed it had been forgotten or there wasn't an available one.
At this point we were ready to venture out to see the fireworks. I hung the Do Not Disturb sign out because I DID NOT WANT ANYONE COMING INTO OUR ROOM WHILE WE WERE GONE... I LEFT MY PURSE AND SEVERAL OTHER VALUABLES OUT AS WELL. We came back, and my to my shock, there was a refrigerator in our room! At all other hotels, a Do Not Disturb sign keeps people out of your room!!! Not to mention the fact that the refrigerator is all scratched up and barely cooling and squealed and chirped ALL NIGHT LONG and kept me from sleeping!!
I am miserable, extremely sleepy from no sleep, and I want to leave! I cannot believe I paid close to $300 (not to mention all the other HUNDREDS in travel expenses we incurred) to endure this sort of treatment and have a completely ruined Fourth of July!
NOW AT 8:00 AM IT SOUNDS LIKE SOMEONE IS DOING CONSTRUCTION WORK RIGHT ABOVE OUR HEADS AND ABOUT TO CAVE THE CEILING IN ON US!
July 5, 2014
Rated 5 out of 5 by Holly47667 This hotel has great customer service
Friendly service, very nice rooms
August 14, 2014
Rated 5 out of 5 by LisaWong The Hotel Staff was great
I would like to compliment the entire staff of the Westin Buckhead. The customer services was commendable and accommodating. They truly made my stay worth while.
August 13, 2014
Rated 1 out of 5 by Okinawa9 This hotel is not a good place for celebrations July 4
Beds were too hard didn't sleep well
Dusty in restaurant brass bars floor around booth dirty bathroom I. Room walls not polished
Entry way step up to lobby not impressive
I expected more from a five star hotel
The food was common place. Nothing extra not cooked well or arranged appealing. I will not recommend this hotel unless you step up your game. Clean up and by the way some of the hotel staff had on wrinkled uniforms
July 6, 2014
Rated 5 out of 5 by RandyJ489 Great Stay in Buckhead
Attended a conference at the Westin and thoroughly enjoyed my stay. The venue was great, the room was comfortable and quiet, the check-in was informative and quick and the food at the Palm was fantastic!! Best hash browns i have ever eaten. The location is great with other restaurants within walking distance. Would recommend this to anyone visiting the area.
July 1, 2014
Rated 5 out of 5 by Jmc00 Great location
The location was very convenient. Updated rooms. Very nice
August 7, 2014
Rated 3 out of 5 by lala Be Prepared to Pay
First off let me say that the staff at this hotel was top of the line!
Very expensive, pay for every little thing like Internet and Parking not to mention expensive extras like $12 for an itty bitty drink and $5 for a small bag of chex Mix at the gift shop.
$32 to valet park, unless you say no they just assume!
$20 to self park.
$19 for internet-----------whaaat?
Restaurant VERY Expensive for what you get.
Room was just ok, No tub just shower and the door didn't secure very well so water all over floor.
No discounts here, even if you ask, do your research first.
Good location within walking distance to local mall.
February 25, 2013
Rated 1 out of 5 by LB2466 Poor Management
I checked in at 9:15 pm. A line was attempting to check in but rooms were not clean. NOTE I said 9:15 PM. The room I was assigned was not cleaned. I returned to the desk and was assigned another room. The next morning I was told I had to move because a basketball team had reserved the floor I was on. I was promised my bags would be moved to an upgraded room. Instead I was downgraded to a room that was not propertly prepared. Promises were made for compensation that were not kept. By the way , I was told the reason the rooms were not ready was because the manger elected to hold employee pep rallies instead of preparing the hotel. Great management decision.
April 3, 2013
Rated 4 out of 5 by monica19 Rooms are really nice
Nice, comfortable beds and bedding.
Got a good nights sleep. The Palm restaurant is excellent, but it's pricey. There are plenty of places to eat just a short walk from the hotel. Plenty of shopping as well.
Overall, had a great stay.
August 3, 2014
Rated 5 out of 5 by KLF2 Excellent Experience at Westin Buckhead Atlanta
This is a very nice facility, close to the MARTA train stop, and hosted by terrific customer service professionals. The staff were friendly and accommodating, particularly those that worked the food events. I would like to personally call out Ira. He always wore a smile, had a friendly demeanor, and truly enjoys his job. Thanks for a great week!
January 25, 2014
Rated 4 out of 5 by jechho Wonderful front desk, so-so room
This hotel only deserves a 3 out of 5 star rating, however the wonderful Ashely at check-in made it a 4 star experience all in all.
As platinum members we were upgraded to a very strange suite, with a murphy bed so low that we practically slept on the floor and without any bedlamps, so we had to get up to turn the light on and off. The suite had an enormous hall, but as it was empty, it felt like vaste of space.
The curtains were not long enough, so light were not completly blocked out at night.
The bathroom was very 90ish and need a refurbish. Water pressure at the sink was very low.
Be prepared for loud, slamming doors. Our neighbours woke us up at 7am.
And of course, the one day we were hoping to watch HBO, it turned out that the hotel did not have that tv channel.
If you have a car and selfpark, be prepared for a very strange in and out system where you have to go a parking lobby/desk and register each time you leave the hotel.
On the plus side, the location was great and the suite - with all it cons - was indeed spacious and given out with arguing (a common platinum problem in many spg hotels). We also felt this hotel was good value.
July 2, 2012
Rated 4 out of 5 by wigstheome Classic Westin, Great Location and Service
First, the hotel is extremely well located if you need to be in Buckhead. I have always found the valet to be fast and efficient; my recent stay in January was no exception. Quick checkin and was upgraded to a corner king -- worth noting that the hotel does not that many suites, so these upgrades are rarer. Arrived too late to hit The Palm for dinner, so ordered room service. Delivery was in 20 minutes, and the food was quite good. Hotel has a decent gym facility, and the Executive Club breakfast was relatively simply but sufficient. Quick check out and the valet had my car waiting.
January 14, 2013
Rated 3 out of 5 by Nurse56 Conference Stay
Rooms were comfortable. Banquet rooms were too cold.
June 16, 2014
Rated 5 out of 5 by Dolores1010 Westin Comfort
Had a great experience, the fitness center is amazing, the bed was extremely comfortable, the shower heads are great!
I can't wait until the renovations are fully complete!!!
July 26, 2014
Rated 5 out of 5 by omiller912 This hotel met my expectation as it say it will.
I came to the hotel past weekend of June 27 to July 2, the hotel was amazing and the design inside was so glamorous, especially at night. During the family reunion gathering, the foods and services in banquet room was excellent and tables set up was perfect. They was serving the breakfast on Saturday morning was awesome, the staff was friendly and carry themselves very well. They were very helpful too. We did have couple of things that needs to be corrected, they were fast and attentive too. I was glad to decide to stick with it instead of other places. I am glad to reserved this place. I would stay at Westin Buckhead again. The front desk and valet staff was awesome and helpful. Thanks for allowing my family and me stay at Westin.
July 6, 2013
Rated 3 out of 5 by RJS1 Underwhelmed
Spending a few months in the Atlanta market gave me a chance to sample almost all of the SPG properties available, and I'd felt I should give this place a shot.
On the positive side - the valets in the evening were very much on their game. Stefan helped me with the items in my car, and even pointed out a sportcoat I'd left that I'd probably wanted, and Brian was great to point out all the features in the room which I might not notice. Ashley at the front desk was a star, and truly made me feel welcome.
Room was fine, and the bed was quite comfortable, but I was surprised by the lack of...everything...in the minibar - completely empty. Quite disgusting though was the air vent at eye-level to the loo which had enough dust bunnies that they looked ready to jump out and smother me. I'm not that tall...how could housekeeping miss that?
The Palm is convenient for a quick lunch if you're strapped for time, as with the construction nearby you may want to pad your travel time a bit.
Afternoon valets were the crowning displeasure. Twice I'd had to wait for nearly 30 minutes each time to get my car back. Final kicker was the hotel trying to charge me for water which should have been complimentary for Plats and which I never drank.
Great promise - bad follow-through.
March 13, 2012
Rated 5 out of 5 by Shell48 Wedding reception
Entire staff provided excellent service and commitment to ensure a very pleasant stay.
Catering sales manager and team provided outstanding services that resulted in a "magical fairy tale" wedding. The coordination with outside vendors was outstanding!
July 23, 2014
Rated 3 out of 5 by Kathie54 Amenities not up to my par
For an upscale hotel, I would have expected wifi to be included. I had to pay $13 per day to work from the room and paid $6 to print a document in the business center. I teach online and had to keep in contact with students while I was out of town. This was a real hassle. I could have stayed somewhere else and enjoyed the same standards for less. Despite the expensive linens and food, there was nothing that I felt was outstanding. The staff was very attentive, however.
April 12, 2014
Rated 3 out of 5 by thomas44 THE PALM NEEDS HELP
The Palm restaurant was always without a "hostess" to sit people or to welcome them. The small bar in the lobby was totally ignored by Palm staff. Dirty Glasses were
left sitting on tables in the lobby area.
May 19, 2014
Rated 3 out of 5 by Disappointed47 This hotel is older and bathrooms are very dated.
We stayed in room 2105. The.view was very nice and the room was clean. We did not complain to anyone since we were there for one night but the room had an odor. I don't know what it was but I am very sensitive to smells and it gave me a headache which only went away when we left the next morning.
The bathroom showed the age of the hotel. It was very dated compared to other properties.
Breakfast at the Palms was not a pleasant experience. They were under staffed. Most all of the food at the buffet was gone. The hostess was replenishing items using small plates from the kitchen. I ended up with a small scoop of scrambled eggs. Most everything else was gone and it wasn't time to close the buffet. We were shocked but again we didn't complain to anyone.
July 6, 2014
Rated 5 out of 5 by Darlinboy Excellent Service
The front desk staff were amazing - the best experience I've had at a hotel in a very long time. Room staff and valet were also above par.
July 21, 2014
Rated 5 out of 5 by cnwo4life The best in Buckhead
I stay 3 of 4 times a year here, and I am always treated like I was the only one in the hotel. Lauren at the front desk was superb and recognized my Platinum status immediately, and explained it quickly and in detail.
This property is the only one I know of in Buckhead that has a pool, sauna and steamroom. What a great addition to an already solid property.
The parlor suite I had was superb, and the addition of a Dyson fan was a great touch.
July 9, 2012
Rated 5 out of 5 by Jim5567 Business
Convenient to the offices I was visiting. Good restaurants in the area, convenient to local shopping.
July 18, 2014
Rated 5 out of 5 A great level of service and comfort
The hotel is excellently situated and has wonderful amenities and facilities. The rooms are quiet and ultra comfortable, the rain forest shower and bathroom are extreme.
The staff anticipated my needs with running path recommendations to forgotten toiletries.
The attached palm restaurant is excellent.
The staff from the Valets at the start are very efficient, helpful and friendly
Only detraction, I missed my Westin bathrobe.
September 21, 2013
Rated 5 out of 5 by Bobbytep EXCELLENt -. Best In Atlanta
The accommodations and staff were the best. from the time you went to valet until the time you left. The room was wonderful and the heavenly beds are the best.
The catering staff- I cannot find .words to express how happy we were with the event. We feel lucky to have had such a wonderful weekend at the Westin..
July 14, 2014
Rated 1 out of 5 by Sam94 Worst Stay EVER!!
Worst hotel ever. The carpet is dirty, and the minute I checked into the room I could smell the mildew. My allergies went bad after the first night. Next day went to the reception to switch rooms. He told me it won't be any better. They are aware of the situation and will remodel the hotel soon.
WHY WOULD YOU SELL THE ROOMS IF YOU ARE AWARE OF THE PROBLEM.
So disappointed with SPG. It's a shame
March 17, 2013
Rated 3 out of 5 by traveler2013 It met my needs
The general public areas are clean and very appealing. The room was a different story. The bathroom was clean and in good shape. The carpet was stained and dirty. The furniture was dirty and dated. The skirting around the bed had stains on it. It left me with the impression that the room was dirty. The staff I interacted with were all very pleasant, professional, and helpful during my stay.
April 4, 2013
Rated 4 out of 5 by Tj745 Great hotels listen to customers!
Two luggage racks!I've pushed that for years and you listened!Be more generous with your room service portions in view of $$$.In room couch or chair-put sliders under them!Why?Customers do move them,housekeeping will love you,it will save your carpet as they are heavy and need to be cleaned under.When i check in,have the front desk tell me about your Green automatic A/C system-On or Off Sir?Off please,I will treat the room like my Home,Thank You...Tom Heard
July 6, 2014