Rated 3 out of 5 by Disappointed47 This hotel is older and bathrooms are very dated.
We stayed in room 2105. The.view was very nice and the room was clean. We did not complain to anyone since we were there for one night but the room had an odor. I don't know what it was but I am very sensitive to smells and it gave me a headache which only went away when we left the next morning.
The bathroom showed the age of the hotel. It was very dated compared to other properties.
Breakfast at the Palms was not a pleasant experience. They were under staffed. Most all of the food at the buffet was gone. The hostess was replenishing items using small plates from the kitchen. I ended up with a small scoop of scrambled eggs. Most everything else was gone and it wasn't time to close the buffet. We were shocked but again we didn't complain to anyone.
July 6, 2014
Rated 5 out of 5 by HappyGuest62814 Staff attention was superior
Thank you and the staff for a delightful stay at your hotel during my daughter's wedding. We had a number of family members who expressed the same satisfaction. We would not change anything,
July 9, 2014
Rated 4 out of 5 by Tj745 Great hotels listen to customers!
Two luggage racks!I've pushed that for years and you listened!Be more generous with your room service portions in view of $$$.In room couch or chair-put sliders under them!Why?Customers do move them,housekeeping will love you,it will save your carpet as they are heavy and need to be cleaned under.When i check in,have the front desk tell me about your Green automatic A/C system-On or Off Sir?Off please,I will treat the room like my Home,Thank You...Tom Heard
July 6, 2014
Rated 5 out of 5 by Burnside74 Room and service are tops.
The room was perfect and the staff was great. Access to a hot tub or a spa tub in the room would have been nice.
July 7, 2014
Rated 3 out of 5 by Nurse56 Conference Stay
Rooms were comfortable. Banquet rooms were too cold.
June 16, 2014
Rated 5 out of 5 by Thump1 Great value
The hotel is in a great area. The service was wonderful and will stay here each time I am in Atlanta.
July 1, 2014
Rated 5 out of 5 by Susie44 Love the hotel
Love the hotel. Friendly, efficient staff. Love the location. Love The Palm and the bar!
June 30, 2014
Rated 5 out of 5 by Marsh99 Fantastic location and staff
Great property with great staff. Very comfortable hotel and well taken care of.
June 28, 2014
Rated 4 out of 5 by Sandy5916 Renovations in Progress
Check your floor, you want to be above the renovation's. They are working from the top down.
June 25, 2014
Rated 5 out of 5 by Kiki31 Great Hotel
This hotel was Great... The atmosphere, the workout center, the rooms, the drinks at the bar, Food, and the staff was undeniably the best all around that I have ever encountered. Starting with the Valet Service to the Reception desk and beyond, they were all great! There is only 1 thing missing at this hotel and it would be an outdoor pool but even I can overlook that because everything else was so wonderful.. Thanks to you all!
June 20, 2014
Rated 4 out of 5 by Trish07 Great Location for this Hotel
Very Nice Hotel - I would have liked to see a better set up for the bar area. It was never open when I was down in the lobby between 4:00 and 6:00. (Happy Hour).
June 23, 2014
Rated 5 out of 5 by ImHungry My stay
everything was excellent except:
--hotel bar...too expensive...go next door to Dantanners
Excellent conference center
June 20, 2014
Rated 5 out of 5 by LadyJaye Get Place For A Conference
I was there for a conference and the accomendations were awesome. The staff serving the conference to the person cleaning my room were all very customer oriented. I would definitely select this hotel if I were to ever be in Atlanta again for business or pleasure.
June 16, 2014
Rated 5 out of 5 by KLF2 Excellent Experience at Westin Buckhead Atlanta
This is a very nice facility, close to the MARTA train stop, and hosted by terrific customer service professionals. The staff were friendly and accommodating, particularly those that worked the food events. I would like to personally call out Ira. He always wore a smile, had a friendly demeanor, and truly enjoys his job. Thanks for a great week!
January 25, 2014
Rated 3 out of 5 by Kathie54 Amenities not up to my par
For an upscale hotel, I would have expected wifi to be included. I had to pay $13 per day to work from the room and paid $6 to print a document in the business center. I teach online and had to keep in contact with students while I was out of town. This was a real hassle. I could have stayed somewhere else and enjoyed the same standards for less. Despite the expensive linens and food, there was nothing that I felt was outstanding. The staff was very attentive, however.
April 12, 2014
Rated 4 out of 5 by wigstheome Classic Westin, Great Location and Service
First, the hotel is extremely well located if you need to be in Buckhead. I have always found the valet to be fast and efficient; my recent stay in January was no exception. Quick checkin and was upgraded to a corner king -- worth noting that the hotel does not that many suites, so these upgrades are rarer. Arrived too late to hit The Palm for dinner, so ordered room service. Delivery was in 20 minutes, and the food was quite good. Hotel has a decent gym facility, and the Executive Club breakfast was relatively simply but sufficient. Quick check out and the valet had my car waiting.
January 14, 2013
Rated 5 out of 5 by omiller912 This hotel met my expectation as it say it will.
I came to the hotel past weekend of June 27 to July 2, the hotel was amazing and the design inside was so glamorous, especially at night. During the family reunion gathering, the foods and services in banquet room was excellent and tables set up was perfect. They was serving the breakfast on Saturday morning was awesome, the staff was friendly and carry themselves very well. They were very helpful too. We did have couple of things that needs to be corrected, they were fast and attentive too. I was glad to decide to stick with it instead of other places. I am glad to reserved this place. I would stay at Westin Buckhead again. The front desk and valet staff was awesome and helpful. Thanks for allowing my family and me stay at Westin.
July 6, 2013
Rated 5 out of 5 by abj53 Wonderful Customer Service
The staff and their customer service skills sat the Westin is outstanding. They went over and beyond to make sure that my and my family stay was outstanding, And it was!
May 28, 2014
Rated 5 out of 5 by cnwo4life The best in Buckhead
I stay 3 of 4 times a year here, and I am always treated like I was the only one in the hotel. Lauren at the front desk was superb and recognized my Platinum status immediately, and explained it quickly and in detail.
This property is the only one I know of in Buckhead that has a pool, sauna and steamroom. What a great addition to an already solid property.
The parlor suite I had was superb, and the addition of a Dyson fan was a great touch.
July 9, 2012
Rated 5 out of 5 A great level of service and comfort
The hotel is excellently situated and has wonderful amenities and facilities. The rooms are quiet and ultra comfortable, the rain forest shower and bathroom are extreme.
The staff anticipated my needs with running path recommendations to forgotten toiletries.
The attached palm restaurant is excellent.
The staff from the Valets at the start are very efficient, helpful and friendly
Only detraction, I missed my Westin bathrobe.
September 21, 2013
Rated 1 out of 5 by Sam94 Worst Stay EVER!!
Worst hotel ever. The carpet is dirty, and the minute I checked into the room I could smell the mildew. My allergies went bad after the first night. Next day went to the reception to switch rooms. He told me it won't be any better. They are aware of the situation and will remodel the hotel soon.
WHY WOULD YOU SELL THE ROOMS IF YOU ARE AWARE OF THE PROBLEM.
So disappointed with SPG. It's a shame
March 17, 2013
Rated 3 out of 5 by traveler2013 It met my needs
The general public areas are clean and very appealing. The room was a different story. The bathroom was clean and in good shape. The carpet was stained and dirty. The furniture was dirty and dated. The skirting around the bed had stains on it. It left me with the impression that the room was dirty. The staff I interacted with were all very pleasant, professional, and helpful during my stay.
April 4, 2013
Rated 3 out of 5 by thomas44 THE PALM NEEDS HELP
The Palm restaurant was always without a "hostess" to sit people or to welcome them. The small bar in the lobby was totally ignored by Palm staff. Dirty Glasses were
left sitting on tables in the lobby area.
May 19, 2014
Rated 5 out of 5 by Roami26 Great choice for Business or Shopping...
This Westin is a great choice for business or shopping in the Buckhead area.
Excellent Platinum service - including the Valet Parking and Front Desk staff...and a nice room upgrade using a Suite Awards certificate.
Room service was prompt, accurate and tasty!
I'll definitely stay here again when my travel needs take me to Atlanta.
November 6, 2013
Rated 5 out of 5 by Carma Very Pet Friendly
The beds are wonderful, the hotel is kept immaculate and the staff is amazing. They are helpful, friendly and greet you with a smile each time they see you. Very pet friendly and the shops and eateries around this hotel all have outdoor dining and will bring your pet water. Across the street from the Lennox mall.
August 26, 2013
Rated 5 out of 5 by Mimi81 The staff was very accomodating.
Everything we needed from keys to information and transportation was taken care of immediately and by staff with very pleasant attitudes. This was certainly a southern hospitality experience.
November 16, 2013
Rated 3 out of 5 by jmr50 Good and bad staff
The good staff performance was at the front desk and the wait staff at our special event.
The bad staff was the cleaning staff that began knocking on our door at 10:00 am
on New Year's Day and persistently came back until we left at 1:00 pm. The whole idea
was to leisurely spend the morning in a nice hotel not bothered by outside intrusions…
We asked the person not to return and that did not help. Perhaps, a little nudge from management might help in this case. We left
a housekeeping tip hoping the person might spend more time on doing their job and not
trying to run through their responsibilities at
the expense of the guests' convenience.
January 2, 2014
Rated 5 out of 5 by DCTurner Excellent Customer Service
I love staying at this hotel !!!!!! I can't say enough about the two male front desk guest agents ( from TX and NJ) who are always so friendly and hospitable.
November 12, 2013
Rated 4 out of 5 by jechho Wonderful front desk, so-so room
This hotel only deserves a 3 out of 5 star rating, however the wonderful Ashely at check-in made it a 4 star experience all in all.
As platinum members we were upgraded to a very strange suite, with a murphy bed so low that we practically slept on the floor and without any bedlamps, so we had to get up to turn the light on and off. The suite had an enormous hall, but as it was empty, it felt like vaste of space.
The curtains were not long enough, so light were not completly blocked out at night.
The bathroom was very 90ish and need a refurbish. Water pressure at the sink was very low.
Be prepared for loud, slamming doors. Our neighbours woke us up at 7am.
And of course, the one day we were hoping to watch HBO, it turned out that the hotel did not have that tv channel.
If you have a car and selfpark, be prepared for a very strange in and out system where you have to go a parking lobby/desk and register each time you leave the hotel.
On the plus side, the location was great and the suite - with all it cons - was indeed spacious and given out with arguing (a common platinum problem in many spg hotels). We also felt this hotel was good value.
July 2, 2012
Rated 5 out of 5 by wali1963 excellent customer service
Everything was great and I would recommend my family and friends stay at the Westin when in town.
October 15, 2012