Rated 3 out of 5 by James192 Noisy Room - Bad Experience
The room was extremely noisy. The WiFi was slow. Very disappointing. The lounge snack selection is very limited. Will not be staying here again.
January 14, 2014
Rated 4 out of 5 by Michelle230 Great downtown location
I gave this hotel 4 stars because it is very close to my bother's house and the kids loved the pool but the 2 double beds are extremely tight to sleep 2 adults and the Club Level Room that we paid extra for and should have included breakfast was closed during our Thanksgiving stay. The staff did give us vouchers for the hotel restaurant but the fact that customer service dropped the ball on notifying us during the reservation process made me wonder what else they neglected to tell us.
All in all, the hotel is very clean, the staff was very nice and the location was key to our reunion.
November 29, 2011
Rated 4 out of 5 by Cameo Modern, comfortable hotel in great location
The staff with the exception of the valet were wonderful. I checked in and was given a handicap accessible room on a low, non SPG floor. One of the reasons I book Westin is for the Heavenly Shower, which it was not and within minutes of finding the non-heavenly shower and asking for a room change, a porter was at the door moving my bags to an SPG floor that was what I was expecting.
Every time I called for my car to be pulled up, it was sitting in a parking stall outside the valet area waiting for me, but the valets never opened the doors nor aided with luggage, although they expected a tip for handing my keys to me.
Also in the morning, the housekeepers wanted to get a start on the day and while I appreciate the fact they vacuum, I didn't appreciate them doing it while my Do Not Disturb sign was on my door and them in the hallway.
Outside of those little things, this is a great hotel and will easily have my return business on my next trip to the DC area.
December 15, 2011
Rated 3 out of 5 by Campos64 Nice but not great
I arrived early and was allowed to check in before noon, which was great, but the rest of my stay was very average. There were no vending machines and the "gift shop" that was described did not exist. The heavenly shower and bed are nice but nothing special. Personally I don't understand how premium hotels get away charging outrageous prices for every little thing (the food and room service prices were extremely high, daily fee for internet, tips for everything, etc.) on top of the high rates. The meeting facilities were nice, but I would never pay to stay here for a pleasure trip.
March 20, 2012
Rated 3 out of 5 by Campos64 some good, some "needs to improve"
Pros: 1)Attractive, classy lobby, with nice touches such as free hot cider, candles. 2)Helpful and courteous staff. 3)Nice, comfortable room, especially since we had a view. 4)Starbucks coffee in the room. 5) Good location.
Cons: 1)Although the entire hotel is nonsmoking, I could smell smoke in the hallway outside my room (perhaps because one of the staff is a smoker?). 2)The hallway is a little dingy-looking compared to the lobby and the rooms.
3)The heating system cycled on and off, and was loud enough that I had to turn up the volume to hear the TV. 4) I had to run the hot water in the tub for several minutes before it got warm, and it never really got hot. My wife wanted to take a shower, but she said it was too cold. 5) The pool is very nice, but I couldn't relax there after my swim. The lifeguard had propped open the outside door "because of the chlorine fumes". Thus it was too chilly in the room. Also if you are staying there for several days, forget about using the pool during the day, because it is closed from 10 am - 4pm.
6) I ordered a Margarita at the bar. It tasted OK, but it was expensive, and even more so, since it was the smallest, weakest one I've ever had. 7) Also too expensive: parking and Internet fees.
January 1, 2012
Rated 3 out of 5 by Kim2012 Great hotel to stay but ...
We enjoyed staying at the hotel, however, to make it a truly 4 stars hotel, there are couple things need to be improved:
-We had 2 double-beds in a room, and there is only 1 arm chair to sit.
-Charge for using internet in the lounge. It is not free and quite expensive.
-Valet parking, although nice, but inconvenience for us to get to since we have small kids and they tend to forget things in the car
-Charge of $20/day for a microwave???
-Non-working fridge needs to be removed from room, take up the space in cabinet.
April 5, 2012
Rated 1 out of 5 by Windemuth 4 nights of No sleep!
We were in room 1112 near the elevators which they said had a malfunction. There was a loud scrapping noise that kept us up for two nights. We were unable to move to a new room because the hotel was booked. The second night the noise was even louder. The 3rd night we were moved to a new room. As we were moving our luggage the mantainence crew came in to fix the drain, that gurgled for two night straight. Whenever someone from another room would use thier sink or flush, our drain would gurgle for 15 minutes. We told the front desk and they said maintence would be back up to check it..they never showed up! Needless to say, we got NO Sleep for 4 nights.
February 19, 2013
Rated 4 out of 5 by Category5 Great Location
The hotel was ideally situated for my needs - close to National Airport. The staff in the onsite bar provided excellent service and we were able to find good restaurants within walking distance. I am currently a Gold member; however, no mention was made of my status, nor was I treated differently, except I noticed I was on a preferred floor once I got to my room. I was not sure what difference the preferred floor was over the other floors though.
December 24, 2011
Rated 5 out of 5 by Stephen4976 Great Stay, Great Location
This is a great hotel local 5 minutes from the Orange Line (Ballston station). The rooms are large, quiet, and comfy. No street noise past 5-6th floor. (Aim for 10+.)
The gym is small, but adequate.
Wifi internet is very slow, but hardline works.
On the other hand, parking rates are outrageous. Its $8 / day to park across the street in a covered garage. I wish the Westin was more competitive here.
March 29, 2012
Rated 3 out of 5 by mathison06 friendly staff but other issues
best greeting on arrival that I have had at a hotel. Gentleman checking us in was terrific. Rooms were clean and met our needs. Enjoyed the pool. Unfortunately the Club lounge was not stocked with food or drinks. Downstairs the restaurant staff was sparse and left halfway through our breakfast. In addition clearly overcharged us but there was no manager left around to take issue with the overcharge.
January 2, 2012
Rated 5 out of 5 by Claudia6 Great Business Trip Stay
I very much enjoyed my stay here on a one night business trip. The front desk staff "welcomed me back" when I checked in. I checked in 3 hours early and the front desk was happy to get me a room early, with no problems at all. All staff were very friendly and made me feel welcome. Room was clean and comfortable, I will be staying here every time I travel to Arlington.
November 11, 2011
Rated 3 out of 5 by wolf713 Cold
Had to sit in a conference room for two days with cool air (almost like an air conditioner) blowing on us. Everyone had to get their jackets.
Rooms were difficult to regulate with heat, as well.
January 27, 2014
Rated 3 out of 5 by djk2012 Location good, service substandard
Reserved for a two night stay - paid in advance to get Club access and free internet. Was not given Club access, and had to show my reservation to get them to remove internet charges. Hotel is adequate, though fitness is a bit run down. Staff was marginal at best.
February 8, 2012
Rated 3 out of 5 by Hilltop83 Disappointing
Disappointing. Although the property is attractive, I found it a bit odd. Staff is friendly, some are helpful, others appear a bit out of their element. The first day, cleaning of the room was not attempted until nearly 5pm. Since I was in the room rather late, I thought that may have been why. The second day, at 5pm they stopped and asked if we "Wanted it cleaned"-- We had been gone ALL DAY and were back to get ready for dinner. It should have been done by then.
No one answers the "Service Express" number when you call. 2 attempts-no answer at all. Took 10 rings to order breakfast.
Our reservation was split with the first part paid for as a part of a conference and an additional day on our own. We got a check out bill for the first portion and then it was included again on the checkout for the final night. Had to head down to straighten it all out.
Do not understand why you even have the fancy showerhead when you post a sign in the bathroom that it is turned off to conserve water.
Disappointed that pool was closed during day--would have used it.
May 7, 2012
Rated 5 out of 5 by ajw233 Fantastic Hotel
During my stay I found this hotel and it's staff to be exemplary. I would certainly stay at this hotel in the future as well as recommend it to others.
December 15, 2013
Rated 1 out of 5 by Sasha1959 Weekend Getaway
The hotel was not up to my expectations. The floor that I was staying on smelled like a cesspool when I got off the elevator. The advanced shower heads didn't work and I was only able to use the bath as the knob was stuck. Housekeeping rapidly knocked on my door at 8:45am to clean my room when we were all asleep. We had cocktails in Pinzimini at 7pm and when the bill came the signature drinks were full price and I was told that there was no happy hour even though the paper in the stand on the table said that there was from 4:30-7:30 on Signature drinks So I was charrged $25 !! The worst was I woke up in the morning of check out and I saw dried blood on the sheets which was 100% not mine.
January 1, 2013
Rated 5 out of 5 by Kanani555 This hotel was wonderful
The Hotel was wonderful from start to finish. The staff was friendly and very helpful. I would definitely recommend this hotel to anyone traveling to the the Washington DC area.
December 13, 2013
Rated 4 out of 5 by tracingnyc Front Desk Great, Valet Parking Not So Great
Stopped in Arlington for a quick overnight stay while driving down from NYC to Charlotte. Arriving at 1am with our small dog, we did not encounter a valet at the front---though valet parking is the only parking option. Once we walked in however, we were promptly welcomed by the front desk, who rang for a valet and also offered late check out for us. We had a great pet-friendly room, clean and spacious. We also ordered room service the next morning, which was unimpressive. Overall, not bad, we did think the parking was a bit of an extravagant charge of $26/nt+tip.
September 30, 2013
Rated 5 out of 5 by Bam757 Great!!!
Everything is great clean and safe. Perfect location
December 13, 2013
Rated 4 out of 5 by Betsy Great hotel, but high parking fees
I was pleased to find a good rate on this hotel for a visit with my daughter. The agent was pleasant and friendly, but understood that I was trying to find the best price. She never mentioned parking fees. I was shocked to arrive at the hotel and I was offered no alternative but to pay $23/day parking fees. This added $46 to my stay plus tips for valet parking. (You could not park yourself.) I feel it is fair to have parking fees, but I feel that guests should be informed in advance. This extra fee was unexpected and hurt my travel budget after spending so much time trying to find the best rate. The hotel was lovely although the window blind was broken in our room. The pool area had a strong sulpher smell.
June 23, 2012
Rated 1 out of 5 by mouser THIS HOTEL LIES ABOUT YOUR ROOM!!!!!!
My husband and I paid for a suite for two night. Was given a tradional room. Would not change us refund us. Called to come in one night early. Charged us $260.00 for us to get the suite. If that is your suite then there is a problem. Your internet pic need to be up dated. Then get charged $23.00 a night just to park car. $2.00 for bottled water!!!!!!!!. Checked out everything paid. Went to get car. Could not get car due to unpaid bill. They walked me back upstairs for the next girl said I needed to pay for two nights for car. I ask to see the first girl, I was told she was not avaible. Never ever again. I will voice my complaint as much as I can. We sould gotten the room we paid for. REALY!!!!!!!!!!!!!!!!!!!
March 27, 2012
Rated 4 out of 5 by RCrio Nice hotel somewhat disappointing experience
Overall this is a nice property but it is not without its pecularities. We selected a room on the executive club level for access to the club room. We discovered after booking (pre-paid discount with no cancellation ) that the evening hors d'oeuvres and morning breakfast are not served in the club room on Friday and Saturday evening (we stayed on Friday). This caveat is on the website but not overtly stated. The bigger issue is that the main dining room and bar were also closed for a private reception thus the club room defaulted as the hotel's restaurant that evening., thus the advantages of club level were nil even though you were paying more than a standard room.
One other odd quirk at this hotel is the absence of a news/gift shop not a big deal but inconvenient and strange for a hotel of this caliber.
The facility and sleeping rooms are nice and the staff was professional and courteous.
January 17, 2014
Rated 2 out of 5 by Techie Internet not Free
Everything was good; staff are excellent; facilities comfortable and in good order -- except, wireless internet is not free (unless, I think, you are a member of a Westin-related frequent traveler club at a certain level-- and no such offer was extended to me, even though I asked about any such possibility). And, despite having to pay for it, it was not fast or reliable -- I kept having to re-authenticate with the wireless key. Personally I'd give up the free packets of coffee and tea, and the print newspapers, for good wireless internet at no additional cost.
March 15, 2013
Rated 2 out of 5 by Citizen temperature problems
The bed was comfortable enough, but the heating/cooling ventilation system did not work, so the room was 78 degrees and higher, no matter what I (and other guests I spoke to) did to change the numbers on the console.
In addition, I have to say that the "green choice" is a scam. You get no service (including refill of the hotel coffee, unless you call and ask for it) and in exchange they give you a coupon that you cannot use at Starbucks and is too little to make a difference in the exceedingly overpriced room service ($14 coffee pot plus delivery charge!)
May 15, 2013
Rated 3 out of 5 by gailfrommichigan Location good - services not so great
The room was very comfortable. There are three issues I had during my stay. 1. The refreshment bar was not in operation and when I asked for a refrigerator there were none available. We were put on a waiting list for a frig but never received one or were contacted about it. 2. There were two bottles of complimentary water when we arrived which were used for the coffee machine but were not replaced during our three night visit. 3. The parking is overpriced. We were on a club level floor which did not seem to be any different service than the lower levels.
April 12, 2012
Rated 2 out of 5 by bubbafurd Housekeeping nightmare
There was food left in the room when I arrived and the sheets had stains on them. Also, the housekeeping staff entered my room about 30 minutes after I was in it without identifying themselves or knocking. She just walked right in, looked like a deer in the headlights, stammered, and walked out. There was no shampoo on the first day, so I called the desk to get some and she said she would send some up... No one ever came. I left the card on the bed for them to clean the sheets, but after they cleaned the room and reset everything the stains were still there. When I told the desk they were "very sorry" but did not offer any kind of reconciliation... not even to change the sheets.This was my first and last visit to the Westin - Arlington.
May 7, 2013
Rated 5 out of 5 by SCM1 Excellent Staff and customer care
The entire staff was courteous and thoughtful.
Daniel - Bellboy: pleasant,friendly and helpful. Remembered our face and always greeted us with a smile, and took time to ask how's your day or how are you doing.
Maria (from Bolivia# - Housekeeper on 8th floor: thoughtful, thorough and efficient. Clean room well and anticipated our needs.
Cynthia - conceige: warm, kind, thoughtful, friendly and helpful. Great love for dog - always greeted Nicky #our pet) and give him a bone when he came in from his walk.
Our pet passed away during our stay. The entire staff displayed particular kindness and caring to me during the bereavement of the loss of our pet. Their kindness went a long way in getting me through this particularly difficult time.
August 30, 2012
Rated 3 out of 5 by Champda9 The hotel met my needs
The hotel was average at best. The room and experience were like any other hotel stay and that is the good. However, when I book at the Westin I expect higher quality and a delightful experience which was lacking.
January 18, 2014
Rated 3 out of 5 by MrBlackjack mixed review
Upon arrival, room wasn't thoroughly vacuumed, the window shade had holes and was ratty looking, the middle drawer in the dresser wouldn't stay closed. Air in room was stuffy feeling. Parking charges are outrageous. The hotel doesn't provide many "extras: such as free use of computers, continental breakfast. etc. With 4 of us reserved for the room we should have been provided extra towels, coffee service, cups, bathroom supplies etc without having to ask for them. On the plus side, beds were cozy and staff was friendly and helpful.
May 9, 2012
Rated 1 out of 5 by rdaley Hotel won't grant bonus points for declining room service
I stayed at this property 3 nights, July 23-26. During that stay, i posted the little placards on the door declining to have the room cleaned. When you do this, you are supposed to either receive 500 SPG points, or a $5 voucher. I opted for the SPG points (1,000 total for two nights) and they still have not posted to my account. I have called both SPG customer service, as well as the hotel, and they both said: "We'll look into it, it usually takes a while for these things to post". It's been 6 weeks. I am disappointed.
September 6, 2012