The Westin Lombard Yorktown Center

  • 70 Yorktown Center
  • Lombard,
  • Illinois
  • 60148
  • États-Unis
  • Carte

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Rated 4 out of 5 by 400 reviewers.
Rated 4 out of 5 by Good hotel for conference My daughter had a 3 day dance intensive this past weekend. We stayed Thursday through Sunday. The room was nice and clean but a little stuffy. It was great to have starbucks coffee and tazo tea in the room. We requested a refrigerator and did not get one. Only one room in our group of 8 rooms got one. This was difficult since the girls needed cold drinks for dancing. The shuttle service was overwhelmed with requests after I had been told it would be no problem to get a shuttle to the train station or to the rental car office. That being said, David was an excellent driver and very friendly. I think the hotel was understaffed in a sold out situation. I had to ask for free wifi instead of points. I had to make sure that I had the late check out. We were charged 2.25 for each call to my cell phone and 5.75 for each connected talking call to my cell phone-- it would have been nice to see the prices posted. The pool was very nice for the girls as was the outdoor deck. July 21, 2014
Rated 2 out of 5 by The beds seemed nice. That is the only thing good I can say at this time. Having to pay for a fridge and internet are unacceptable. The prices in the hotel shop were outrageous (over $3 for a soda!!). The staff was kind and curtious, but I would never stay at another Westin again if this is what it is like. July 21, 2014
Rated 5 out of 5 by Great place for a wedding We stayed at the Westin for a family wedding. It was a perfect venue for such an event. The ceremony was held there as well and it was very nice. The cocktail hours was out on the balcony on a beautiful July evening! The wedding and food was wonderful! The rooms are spacious and the beds are SO comfortable!!! July 21, 2014
Rated 4 out of 5 by Room Where was the Fridge? Where was the Fridge? Where was the Fridge? July 22, 2014
Rated 5 out of 5 by Better than expected We are seasoned travelers and SPG members (and SVO). Love staying at Westin. We got a FABULOUS room on the 8th floor and had exceptional views of the area and of the downtown buildings...from both the room AND the bathroom! And, although it was a "Dance Moms Weekend" we did not have the typical noise from youth/teens. Quiet, views, very comfortable bed, all in all a great night's rest. July 20, 2014
Rated 5 out of 5 by dupree dance I thought the hotel was nice and in a nice location. The only thing I would recommend is a list of restaurants around the local area. July 21, 2014
Rated 4 out of 5 by Great staff The staff was responsive and very friendly. Not enough room in the restaurant (bar) areas for a group our size. July 21, 2014
Rated 3 out of 5 by Excellent rooms, bad breakfast service Rooms are spacious and well equipped, but the breakfast service this time was really bad and slow. July 19, 2014
Rated 1 out of 5 by Unmade bed, only conditioner in bathroom I showed up to my room after a wedding, ready and expecting to get a good night's sleep. I was the only person staying in the room, and the first time I entered, the pillows were on the floor near the foot of the bed. This was very disconcerting, but I was worn out from dancing, so I decided to sleep on top of the blankets. The bed was comfortable. In the morning when I went to shower, there was no shampoo, only conditioner. I think someone went through the room too quickly, or something... July 15, 2014
Rated 5 out of 5 by Always a great overnight stay I stay here often when in the Oak Brook area. Rate is good and the rooms are always clean and comfortable. Great shower and personal products. Love the in room Starbucks coffee. July 16, 2014
Rated 5 out of 5 by This hotel is excellent and is a good locatioin. Nice hotel, rooms could be a litter larger and the toilet is to low on the floor. Bath room needs to be larger with two sinks, July 16, 2014
Rated 5 out of 5 by Consistently Excellent! This was my third stay at Westin Lombard, and it was superb. I was given a newly renovated room that was beautiful, comfortable and impeccably clean. Everyone on the staff is extremely polite and responsive. It is my go-to hotel in Chicago. It is not the closest hotel to where I need to be during the day, but it is well worth traveling a few extra miles to have such a great experiences. Kudos to the manager and staff! July 14, 2014
Rated 5 out of 5 by A great place for a wedding The staff was unbelievably attentive and friendly! Outstanding food & facilities for our daughter's wedding reception July 16, 2014
Rated 3 out of 5 by Very Nice Facility, but Service Lacks Checked in on a Tuesday evening. Service at the front desk couldn't have been more rote or disinterested: clearly focused on getting through the process, and no interest beyond that. Was given rom 1735, a standard, albeit comfortable room. HVAC worked well, and the furniture was in good condition. The sink drained very poorly, however, which implies housekeeping isn't talking with engineering. After a short overnight stay, I received neither a paper nor email copy of my bill, and had to call the hotel to get a copy (which was sent over immediately, at least). Nothing wrong with this hotel, but service used to be much stronger and engaged. May 8, 2014
Rated 3 out of 5 by Lowered Expectations I stay at the Westin Financial Street Beijing quite regularly. I am upgraded to a suite, the executive lounge is open from 6:00 to 20:00, beer and other beverages always available, with a bountiful breakfast and evening presentation. At Westin Yorktown, no recognition as a Platinum member other than "we upgraded you to a top floor by the elevators (not my preference), and the comp gift at check-in. I paid for my beer and was very disappointed in the presentations for breakfast and evening. The room was small, noisy (air conditioning unit makes loud thumping at the end of its cooling cycle). I will not stay here again, and will not recommend it to any fellow traveler to the area. Very disappointed, maybe my expectations were set too high from my experience with the Westin Financial Street Beijing. Regards, Dave July 7, 2014
Rated 4 out of 5 by Noise issue Upon checkout we advised the staff about the noise level around 2:30 AM - 3:30 AM. We were in room 215 which was directly outside of the workout area. Someone was lifting weights, and dropping them, instead of setting them down. Needless to say, this was quite loud. The staff did give us a partial credit on our stay, which was very nice of them. We loved the hotel, and restaurants. Except for one waitress at Harry Carays, who was not very friendly or attentive, especially since we were sitting out on the patio, with our dog (after getting their ok for the dog to be there), she brought our drinks and appetizer and did not bring napkins or silverware. We waited a while, and my husband eventually went in to get them. Other than that issue, we enjoyed the Westin, and will definately stay there again. Even the dog enjoyed the treats he received when we walked in! Our son lives in Lombard and we will definately be traveling back there from Ohio! July 8, 2014
Rated 5 out of 5 by Recent Stay The hotel was very accomodating and the Starwood Exec floor was adequate, the only negative was the long black hairs in my shower given I have short blonde hair. June 22, 2014
Rated 3 out of 5 by Thought it Would Be Better... We chose the Westin in Lombard, IL for a July 4 stay because they accepted dogs (even offered them a "Fido Welcome Package" with nice amenities). Two hours after arriving, we were told they were out of the pet beds and bowls; two 'human' bowls were brought to us an hour after that. Okay, I thought, whatever. Then I went to get a bucket of ice - the lid had some mold on the underside of it. That was rectified immediately with a nice man at the front desk. Next was a trip to the pool...but it was delayed because our key didn't work to get into the door labeled "Pool". After going back down to the front desk (where they were probably afraid to see me coming AGAIN!), I was informed that we had to go "all the way down the hallway, then turn left" and enter through the door labeled "Fitness Room". Of course, why didn't I know that??! ANYway, saw some good firework displays from the room and slept well. Room service arrived in the morning with only one set of utensils; back down to the restaurant where a server asked if plastic utensils were okay. When I stated I would prefer silverware, he went to an already-set table and pulled a fork out of a nicely-folded napkin. Couldn't I have the spoon, knife and napkin, too? This should've been a problem-free stay, but hired personnel made it quite annoying. The room/bathroom was nice & quiet, hotel proximity was quite good, but incompetent staff made me rate this hotel at average or below. With so many other hotels in the area, I probably won't be back at this one. July 7, 2014
Rated 4 out of 5 by Hotel staff is an asset Hi Mr Feigenbaum, Credits to Andrew, Orlando, Ilir, AJ & Julia. They are your assets. Especially your concierge crew who never fail to put a smile on their face as soon as I walk in to the hotel. I would most probably be back there again some where in July 2014. July 2, 2014
Rated 5 out of 5 by Business travel Room was clean with good amenities. July 3, 2014
Rated 3 out of 5 This hotel has changed its service quality in the negative way This used to be a good hotel and now becoming an average one with the possibility of going bad. The rooms are not taken care well, not maintained properly. I was on the Executive Floor on Room 1819, one phone was not working (never repaied during my stay) and the sink was completely clogged (was cleaned quickly) June 30, 2014
Rated 5 out of 5 by Westin Oak Brook Excellent hotel, and staff. June 30, 2014
Rated 5 out of 5 by Very nice I've been staying at this hotel every other month or so for the past five years. I keep coming back because it's a great value compared to pretty much any hotel in Chicago. The facilities are top notch and every thing you need is nearby: great restaurants, shopping, movie theaters, etc. The staff is low key, but generally very friendly and helpful. Platinum gets club level access (even though some times rooms on that level aren't available). Club is very comfortable, has a tv and computer, and food is good but limited, although the last time I stayed they served lasagna and a vegetarian pasta that easily served as my dinner (I went downstairs to Harry Carry's restaurant for dessert). I've stayed at a lot of hotels in Chicago, and I consider this one the best. March 15, 2013
Rated 4 out of 5 by Great Food Stay here frequently due to the easy access to the airport, but also the great location to food options. However, I mostly eat on property at the great bar in the hotel. June 27, 2014
Rated 5 out of 5 by A Weekend of relaxation. It was a wonderful experience to stayed at the Westin Lombard. the service was great. we enjoyed a peaceful sleep. the room was clean and very comfortable. the Hotel is beautiful. June 25, 2014
Rated 4 out of 5 by Great place to rest, eat and enjoy... Good location, close to shopping, restaurants and airport. Great customer service, and comfort. June 25, 2014
Rated 4 out of 5 by Good business meeting location The hotel is excellent for business meetings. Close to ORD Airport. Excellent service and food. June 25, 2014
Rated 3 out of 5 by Okay (and Slipping) I have stayed at this Westin a number of times over the past 3-4 years, and have generally been favorably impressed. I just stayed over on a Sunday night and was quite underwhelmed. First, i don't need the front desk to tell me they have upgraded me when they give me exactly the room type I reserved. Second, given that my preferences are already in the Starwood system, why do I have to ask to see if they have the same room type on a higher floor (which they did). The corner king room (I was given 1421) was very spacious, but the room and furnishings are starting to look and feel quite worn. in particular, there was marks on the bed sheet as if someone had rolled luggage across the bed and the laundry wasn't wholly successful. The sheets also felt pretty far removed from being heavenly. My last quibble is that the air conditioning was at best adequate, and despite being set on 64 all night, the room only reached 68. I will try the hotel again, but was less impressed than previously. July 30, 2013
Rated 5 out of 5 by Comfortable Hotel I've been back many times because the rooms are comfortable, the pool is huge, and the lobby is relaxing to sit in while using the wifi. The Club Lounge staff is always fun to talk to and exchange info on other Starwood Hotels and resorts. My only complaint is that the pillows are too soft. December 24, 2011
Rated 5 out of 5 by Wonderful experience The room and amenities were a great value and the staff was very attentive and responsive. June 22, 2014
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