Rated 5 out of 5 by Future2 Excellent service
I have never written a review but I must for here! Check in was easy, had reservations. Because it was a romantic getway, indicated on my reservation, a bottle of champagne was sent to our room. The staff paid attention to details, all of our request that were noted on reservation were honored! We also, had dinner at Harry Carey's pretty good.
The bed was so comfortable we did not want to get out even with our late check out! This is our staycation first choice place going forward!
July 27, 2015
Rated 5 out of 5 by Lydia52 Best Birthday!
Had an overnight stay for my birthday and it was a grand experience. The lobby area alone was gorgeous and welcoming. The room was large, spacious and tastefully decorated. The bathroom was outstanding, yes I said the bathroom. It was filled with everything needed to make you feel as if you were at a spa... Really! The bed was comfortable and allowed me to sleep as if I were in the comfort of my own home.
July 9, 2015
Rated 5 out of 5 by waddygirl great getaway
I love westin properties!
May 26, 2015
Rated 4 out of 5 by Ant7 The hotel is in a great location
Enjoyed my stay with no issues at all. Will come back again
May 13, 2015
Rated 3 out of 5 by billyg27 Disappointed
Nice hotel in a nice area, but they downgraded my room from what I had booked on a night that they were not even close to capacity. I didn't feel like arguing so I let it go. Hot tub was also broken/out of service. I booked two nights but left after the first.
May 10, 2015
Rated 5 out of 5 by Gqplayer Awesome stay
thank you for a good stay
April 20, 2015
Rated 2 out of 5 by deltacustomer Delta Crossover members
The front desk staff was completely unaware of the Delta crossover program. I stayed at this property because of the Delta program of points with the airline and Starwood. If this hotel or any hotel wants to attempt to get new customers from the Delta program they need to do a better job of making this group welcome at their hotels. Otherwise I will continue with my present preferred hotel chain that wants my business
April 17, 2015
Rated 5 out of 5 by KaChing Excellent trip
Never stayed at a hotel so pet friendly and helpful. Accommodations wonderful, staff wonderful. Made our trip so much more relaxing.
March 21, 2015
Rated 4 out of 5 by ARena 80th Birthday Celebration
Furniture in the room scratched up.
Originally assigned to a room with a barking dog in the adjoining room. While I understand the hotel is pet friendly, guests should be given a choice of whether or not they want to be in the room next to or in the proximity of occupied room with a pet especially a pet that makes noise. When a request is made to be moved, staff members should NOT suggest they will send security up to quiet the barking dog.
March 20, 2015
Rated 5 out of 5 by Camille48 A Memorable Wedding and worth every penny!
My daughter's August wedding (my only child) was as magnificent as we'd hoped for. Without going overboard, but wanting to experience as elegant an evening, our event planner Sue Spivak outdid herself. She was the most accommodating and thorough planner that provided us with the Intel to make decisions that were spot on! The food and beverage staff and manager were EXCELLENT accommodating our almost 300 guests/vendors. From the cocktail hour, food selections, logistics, decor and flow of each aspect, the day went FLAWLESSLY and all too quickly. Not to mention how comfortable we all were staying in the hotel, I want to spend nights back at this hotel just to remember that event and experience little bits over and over!
March 12, 2015
Rated 5 out of 5 by KLMSAVER Awesome Girls Getaway
When we checked in we were greeted by Antonio who was super nice. He really made the start of our girls weekend super fun. Our room was perfect, the beds were like sleeping on clouds, and the showers were awesome!! We also used the pool for the first time and it was so nice. It was like a private pool just for us. Thank for such a wonderful girls getaway!!
March 5, 2015
Rated 5 out of 5 by KLMSAVER Heavenly Night, Heavenly Experience
I visited your hotel on Saturday, January 17, 2015. I was greeted by Shelia who was so very friendly. She let me know that it was my 10th stay at the hotel and that I would receive VIP access reward and she even went a step beyond that to make a request that I had. I did not think she would be able to do it but she did. What customer service!! This one little act was so wonderful and I am so thankful for her kindness. I do not want to go into details about the day I had but let’s just say she made the rest of my night by something so simple. I have told so many people about this experience and also about how much I love this particular Westin. I do not live far but when I need a night away this is my little get away. The staff is always so nice, the shopping you can’t beat and the choices to eat are endless. Thank you for such a memorable experience!
January 21, 2015
Rated 5 out of 5 by Darla1 Great Expectation
Excellent Hotel!!! Security and staff are very attentive to their guest. What I love the most about this property it's next to everything (Target, Restaurants, Transportation). I will add this location to my favorite list
January 21, 2015
Rated 4 out of 5 by JenSw Sure wish the hot tub was working
We browsed many hotels in the area before we chose one for our anniversary celebration. One of the amenities that was a non-negotiable for me was that the hotel have a hot tub. When we arrived, we learned that the hot tub was not working. I talked to the employee at the front desk, and she had no information on when it would be working again. I expressed to her how upset I was, as this is one of the main reasons we chose to stay at this hotel. She apologized, but did not offer any type of compensation, not even SPG points. I was very disappointed.
December 28, 2014
Rated 3 out of 5 by FlyingProf Frontdesk nightmare
There were many people waiting in a single line for both SPG desk and normal desk. There were two representatives behind the SPG desk. One was busy helping two ladies and the other one disappeared shortly, making me stand in the line for 10 minutes. The desk for normal tier guests always called people behind me which confused me a lot. That SPG desk representative looked at me for several times but just ignored me. Finally they found me and checked me in. When I left to my room, the SPG representative was still helping those two ladies. I didn't receive any upgrades and they put room keys in a normal purple folder, making me wonder that if they recognized that I was a platinum member. That was the most confusing check-in experience I've ever had.
December 17, 2014
Rated 5 out of 5 by CRCJ52 Great Stay.
Quiet Room, comfortable bed and good amenities on the premises. Enjoyed Harry Carry's Steak House on the premises. A little pricey but really good food. The staff was great and very helpful in arranging train transportation into the City. The shuttle service was prompt and courtious.
December 10, 2014
Rated 4 out of 5 by kenandbarb Great hotle for Holiday Shopping
Good location for restaurants and shopping.
December 2, 2014
Rated 4 out of 5 by tpddsn time to rehab the room
time for a carpet change, its worn and grubby
furniture has veneer chips as does closet door
needs new mattress., very dented by sleepers!
love this hotel, this room needs rehab!
November 24, 2014
Rated 5 out of 5 by Danny0507 Amazing!
From the moment you check in you get a great vibe! Brooke did a great job at check-in! Quick and to the point while not sounding like a robot! Kacie (group room coordinator) assisted me in booking this reservation and did a fabulous job! I mentioned to her that it was my girlfriends birthday and not only did she upgrade us but she also had an amenity waiting for us in the room! two awesome chocolate cakes that my girlfriend enjoyed! Overall, the hotel was great! we had a memorable stay and will definitely return! Thank you :)
November 24, 2014
Rated 5 out of 5 by Bookseller Great hotel for conventions
Great rooms & meeting space.
November 17, 2014
Rated 4 out of 5 by ejl83 diet needs not met
Catered convention food left a lot to be desired. I needed low/no salt and no/low fat meals consistent with DASH diet and American Heart Association recommendations. Convention food was not consistent with these dietary requirements.
November 10, 2014
Rated 1 out of 5 by coutmap Very dissatisfied
Poor planning - arranging test takers next to wedding guests
October 30, 2014
Rated 5 out of 5 by KaitlinH8 Great rooms
Modern comfortable rooms!
October 28, 2014
Rated 3 out of 5 by Flash123 Dance Weekend
The hotel was nice but when I checked into my room i noticed that the toilet had been used and was left stained and dirty. it took 2 calls to the front desk to get someone to come up and clean it. It would also be nice if the restaurants had a lunch menu with smaller portions and lower pricing. I really would rather not spend $40 on a quick lunch.
October 27, 2014
Rated 5 out of 5 by itwasawesome1 Hungery. Stay here.
Very nice hotel. But your restaurant is so good. I mean really good. That is all I can remember because the steak was perfect, sea food perfect, wine selection great. Did I say I really liked your restaurant?
October 26, 2014
Rated 5 out of 5 by rangie ranger
Plenty of room for the conference. Hotel room was comfortable, too
October 23, 2014
Rated 1 out of 5 by SlappedNDFace This hotel is a whitewashed tomb
Experienced 3 times 2 many: dirty comforters/linen, nasty toilets & tubs, even after changing rooms twice out of the 3 visits. This has me wondering, does anyone really care? It's obvious the standard is set. Seeing the outside and the nice inside lobby, what lies behind the hotel room doors is not what I imagine. So disappointed. Westin in Lombard, IL is off the list.
October 21, 2014
Rated 2 out of 5 by Jae2 location good but hotel needs work
This is probably my first review for Starwood although I've been staying at Starwood properties for 10+ years. I'm submitting a review due to my recent disappointment with a stay and hope the hotel will improve its quality - especially for a Westin. The location was good for my purposes but the room was the dirtiest of any Starwood hotel I've stayed in over the years. I think housekeeping just made the bed and refilled supplies. No dusting, vacuuming, etc. Room smelled of strong mildew, urine stains, p_bic hair, etc. I would have demanded to change the room but the family was too tired to move after checking in. Thank goodness it was for just 1 night. Front desk said they would have housekeeping clean the room better after we left.
October 20, 2014
Rated 2 out of 5 by bmcm Needs updated
This hotel is in a great location. However, it is in dire need of updating. The bathroom was not very clean. Mold and mildew in shower and around sink. Floors were not clean. It is time for a remodel!!
October 8, 2014
Rated 4 out of 5 by JaneJanehappy Nice hotel in suburn Chicago
The staff were friendly and helpful. Using my spg card to reserve the hotel rooms is so much easier than I though. At night it was quiet in the room so good for a good sleep.
September 29, 2014