Rated 3 out of 5 by smoothpicker Lowered Expectations
I stay at the Westin Financial Street Beijing quite regularly. I am upgraded to a suite, the executive lounge is open from 6:00 to 20:00, beer and other beverages always available, with a bountiful breakfast and evening presentation.
At Westin Yorktown, no recognition as a Platinum member other than "we upgraded you to a top floor by the elevators (not my preference), and the comp gift at check-in. I paid for my beer and was very disappointed in the presentations for breakfast and evening.
The room was small, noisy (air conditioning unit makes loud thumping at the end of its cooling cycle).
I will not stay here again, and will not recommend it to any fellow traveler to the area.
Very disappointed, maybe my expectations were set too high from my experience with the Westin Financial Street Beijing.
July 7, 2014
Rated 4 out of 5 by Teena Noise issue
Upon checkout we advised the staff about the noise level around 2:30 AM - 3:30 AM. We were in room 215 which was directly outside of the workout area. Someone was lifting weights, and dropping them, instead of setting them down. Needless to say, this was quite loud. The staff did give us a partial credit on our stay, which was very nice of them. We loved the hotel, and restaurants. Except for one waitress at Harry Carays, who was not very friendly or attentive, especially since we were sitting out on the patio, with our dog (after getting their ok for the dog to be there), she brought our drinks and appetizer and did not bring napkins or silverware. We waited a while, and my husband eventually went in to get them. Other than that issue, we enjoyed the Westin, and will definately stay there again. Even the dog enjoyed the treats he received when we walked in! Our son lives in Lombard and we will definately be traveling back there from Ohio!
July 8, 2014
Rated 3 out of 5 by wigstheome Very Nice Facility, but Service Lacks
Checked in on a Tuesday evening. Service at the front desk couldn't have been more rote or disinterested: clearly focused on getting through the process, and no interest beyond that. Was given rom 1735, a standard, albeit comfortable room. HVAC worked well, and the furniture was in good condition. The sink drained very poorly, however, which implies housekeeping isn't talking with engineering. After a short overnight stay, I received neither a paper nor email copy of my bill, and had to call the hotel to get a copy (which was sent over immediately, at least). Nothing wrong with this hotel, but service used to be much stronger and engaged.
May 8, 2014
Rated 5 out of 5 by PCM61 Recent Stay
The hotel was very accomodating and the Starwood Exec floor was adequate, the only negative was the long black hairs in my shower given I have short blonde hair.
June 22, 2014
Rated 3 out of 5 by LuluGoo11 Thought it Would Be Better...
We chose the Westin in Lombard, IL for a July 4 stay because they accepted dogs (even offered them a "Fido Welcome Package" with nice amenities). Two hours after arriving, we were told they were out of the pet beds and bowls; two 'human' bowls were brought to us an hour after that. Okay, I thought, whatever. Then I went to get a bucket of ice - the lid had some mold on the underside of it. That was rectified immediately with a nice man at the front desk. Next was a trip to the pool...but it was delayed because our key didn't work to get into the door labeled "Pool". After going back down to the front desk (where they were probably afraid to see me coming AGAIN!), I was informed that we had to go "all the way down the hallway, then turn left" and enter through the door labeled "Fitness Room". Of course, why didn't I know that??! ANYway, saw some good firework displays from the room and slept well. Room service arrived in the morning with only one set of utensils; back down to the restaurant where a server asked if plastic utensils were okay. When I stated I would prefer silverware, he went to an already-set table and pulled a fork out of a nicely-folded napkin. Couldn't I have the spoon, knife and napkin, too?
This should've been a problem-free stay, but hired personnel made it quite annoying. The room/bathroom was nice & quiet, hotel proximity was quite good, but incompetent staff made me rate this hotel at average or below. With so many other hotels in the area, I probably won't be back at this one.
July 7, 2014
Rated 4 out of 5 by Krombone Hotel staff is an asset
Hi Mr Feigenbaum,
Credits to Andrew, Orlando, Ilir, AJ & Julia. They are your assets. Especially your concierge crew who never fail to put a smile on their face as soon as I walk in to the hotel.
I would most probably be back there again some where in July 2014.
July 2, 2014
Rated 5 out of 5 by mm02 Business travel
Room was clean with good amenities.
July 3, 2014
Rated 3 out of 5 This hotel has changed its service quality in the negative way
This used to be a good hotel and now becoming an average one with the possibility of going bad. The rooms are not taken care well, not maintained properly. I was on the Executive Floor on Room 1819, one phone was not working (never repaied during my stay) and the sink was completely clogged (was cleaned quickly)
June 30, 2014
Rated 5 out of 5 by Rick0630 Westin Oak Brook
Excellent hotel, and staff.
June 30, 2014
Rated 4 out of 5 by RustyNickel2014 Great Food
Stay here frequently due to the easy access to the airport, but also the great location to food options. However, I mostly eat on property at the great bar in the hotel.
June 27, 2014
Rated 5 out of 5 by glory7 A Weekend of relaxation.
It was a wonderful experience to stayed at the Westin Lombard. the service was great. we enjoyed a peaceful sleep. the room was clean and very comfortable. the Hotel is beautiful.
June 25, 2014
Rated 4 out of 5 by BrenF Great place to rest, eat and enjoy...
Good location, close to shopping, restaurants and airport. Great customer service, and comfort.
June 25, 2014
Rated 4 out of 5 by JEO102013 Good business meeting location
The hotel is excellent for business meetings. Close to ORD Airport. Excellent service and food.
June 25, 2014
Rated 5 out of 5 by Brad1000000 Very nice
I've been staying at this hotel every other month or so for the past five years. I keep coming back because it's a great value compared to pretty much any hotel in Chicago. The facilities are top notch and every thing you need is nearby: great restaurants, shopping, movie theaters, etc. The staff is low key, but generally very friendly and helpful. Platinum gets club level access (even though some times rooms on that level aren't available). Club is very comfortable, has a tv and computer, and food is good but limited, although the last time I stayed they served lasagna and a vegetarian pasta that easily served as my dinner (I went downstairs to Harry Carry's restaurant for dessert). I've stayed at a lot of hotels in Chicago, and I consider this one the best.
March 15, 2013
Rated 5 out of 5 by cd8653 Wonderful experience
The room and amenities were a great value and the staff was very attentive and responsive.
June 22, 2014
Rated 5 out of 5 by jjlctf1 This hotel was very accomodating
The room was great, ate at both restaurants. Great service, great foot and drinks. Staff was great, very relaxing place to stay especially when away from all week travelling.
June 20, 2014
Rated 5 out of 5 by Jane1420 Responsive staff
I had a problem my first night that was taking care of very quickly. All of the staff members that helped were excellent. One person in particular that helped me was Julia but all were excellent. This was my second visit and I definitely will be back. Jane
May 21, 2014
Rated 3 out of 5 by wigstheome Okay (and Slipping)
I have stayed at this Westin a number of times over the past 3-4 years, and have generally been favorably impressed. I just stayed over on a Sunday night and was quite underwhelmed. First, i don't need the front desk to tell me they have upgraded me when they give me exactly the room type I reserved. Second, given that my preferences are already in the Starwood system, why do I have to ask to see if they have the same room type on a higher floor (which they did). The corner king room (I was given 1421) was very spacious, but the room and furnishings are starting to look and feel quite worn. in particular, there was marks on the bed sheet as if someone had rolled luggage across the bed and the laundry wasn't wholly successful. The sheets also felt pretty far removed from being heavenly. My last quibble is that the air conditioning was at best adequate, and despite being set on 64 all night, the room only reached 68. I will try the hotel again, but was less impressed than previously.
July 30, 2013
Rated 5 out of 5 by Hawk0004 Comfortable Hotel
I've been back many times because the rooms are comfortable, the pool is huge, and the lobby is relaxing to sit in while using the wifi. The Club Lounge staff is always fun to talk to and exchange info on other Starwood Hotels and resorts.
My only complaint is that the pillows are too soft.
December 24, 2011
Rated 1 out of 5 by ukman Hmmmph
The room was nice as usual, however while I was in the lobby Thurday evening waiting for my Son to come down and have dinner at Harry Carey's a couple of the Ryder Cup team came in. I noticed an employee go up to one of the policemen and say something to him. The officer then came up to me and asked for my room key. I said to him "are you joking" to which he said "no the hotel asked me to ask you". Now there were others that were standing there and they never got asked. I was extremely offended by this and will never visit your hotel again. I was planning on staying two days later and again at the end of October when my family visit the area.
October 5, 2012
Rated 4 out of 5 by RM0226 Service was good
Had no issues, service was great
June 14, 2014
Rated 5 out of 5 by Stephers22 This hotel is beautiful
This was my first stay at this location and l was very impressed. The lobby is spacious and the decor reminded me of being at the spa. When I checked in I was informed of the pool and work out area on the 2nd Floor. It was fantastic! I loved my room. Although it was chilly to go out on the terrace for very long, it was nice to have the option! Every Westin I stay at the rooms are very clean but this location definitely stood out. Very top notch. I will be visiting the Westin at Lombard again very soon!
November 28, 2011
Rated 5 out of 5 by Lightek The place to stay in the West suburbs
The hotel is in a great location easy access from the airports, Metra and downtown, with plenty of resaurants, stores and shopping. The shuttle will take you to and pick you up from the Metra station and nearby establishments. Each and every member of the staff is a pleasure to encounter. They remember your name, preferences and are always cheerful and helpful. The rooms are comfortable and have that Westin touch that I appreciate. The Starwood lounge on the top floor has a tasty offering in the mornings and a great evening meal. The in house restaurant is Harry Carey's and Holy Mackeral. Fabulous food in the restaurant and via room service. Olympic size pool, nice fitness room and even a parking ramp for those nasty weather days make this an awesome plance to stay.
April 21, 2014
Rated 5 out of 5 by shawnjohn Excellent Hotel
My wife and I love the Westin and just what we needed after a long day in Chicago . The location is in great spot for everything, staff were friendly and very helpful especially when we arrived at the hotel late night and hungry the staff provided us a shuttle to go to and from the local restaurant. The amenities are nice and enjoyed it very much! Room is neat and clean. One of the most beautiful hotels we ever stayed in.
April 26, 2012
Rated 5 out of 5 by Bahamas24 Awesome
My whole experience from the time I enter the hotel to when I left was just awesome. Kudos to the Bellmans, Drivers, Maids and Front Desk Clerks and anyone else I might of missed who made this a memorable experience for me and my family. If i did not know better I would have thought that the employees own this hotel because the service provided to us from start to finish was impeccable. I would also like to say that the emplyees who works in the two restaurants in this hotel also provided my family and I with quality food and service. Clearly you guys know and live up to the expectations of what it means to be team players.
August 18, 2012
Rated 5 out of 5 by TravelerfromIowa Conventient location
I had a quick two day meeting. The hotel was clean and comfortable with lots nearby. Easy off the toll-way, but it did not seem overly congested. Staff was friendly and courteous.
June 9, 2014
Rated 5 out of 5 Great night
Everything was so nice and modern. I was there just for one night, but I was so comfortable and enjoyed the amenities so much. I needed some items that i had forgot at home (shaving cream) and you were so helpful and at no extra charge!! I'll be staying next year for sure!!
December 10, 2011
Rated 3 out of 5 by Rachel5 Third world water pressure
If you choose to stay here, prepare to enjoy the tiny trickle of water which won't even rinse your toothbrush. You get your choice of a scalding hot trickle, or, if you open the cold faucet a bit, it will switch over to a freezing cold trickle, with no choices in between. I have been in third world countries with better water pressure. Don't sign up for the option of declining room service to "save the planet," because they won't even empty your trash or restock your coffee. And if you plan to visit any of the conference rooms, bring a winter parka and earmuffs. Bottom line, you can do better than this place.
July 29, 2013
Rated 5 out of 5 by Gloglo Terrific Location and friendly service
Check in was a bit unusual with the desk set near the back of a crowded hall; staff very friendly and provided sensational customer service including directions and suggestions for dining. Enjoyed our stay and look forward to returning.
November 3, 2011
Rated 5 out of 5 by sannyb Over all it was great
Overall the hotel was great. I have a couple issues I wanted to bring up. The bed sheets had a blood stain on them (small stain about the size of a quarter). I checked the rest of the sheets and they were ok and I just slept on the other side of the bed. However, I expected that to be changed the next day and when I went to crawl into bed the next night, the sheets had not been changed and the stain was in exactly the same spot. Also, I had ironed the first night, the iron was not put away over my 3 night stay. Last, there was a complimentary bottle of water the first night and it was never replensihed. I can say that your front desk and lobby stay provided exceptional service!
October 15, 2012