The Westin Boston Waterfront

  • 425 Summer Street
  • Boston,
  • Massachusetts
  • 02210
  • Estados Unidos
  • Mapa

Tarifas y habitaciones

Cerrar

Niños por hab.

Esta información nos permite identificar las habitaciones que mejor se adaptan a su grupo y prepararnos para su llegada.

Vea los términos y detalles de las habitaciones para obtener información sobre los cargos por camas plegables o personas adicionales.

Política de edad mínima

Los huéspedes deben tener 21 años o más y presentar un documento de identidad con fotografía para reservar una habitación y registrarse.

Rated 4.1 out of 5 by 496 reviewers.
Rated 5 out of 5 by a perfect setting This was a perfect setting for a convention. August 8, 2014
Rated 5 out of 5 by My stay was great! Boston Waterfront Westin offered an excellent platform for our conference. The rooms were comfortable, the staff were responsive and helpful, the food was nice- great Boston Cream Pie!. The restaurant and bar service were excellent. The group sales coordinator for our group went above and beyond in ironing out some reservation issues. All in all, my stay at the Westin was great and I look forward to staying at another Stanwood hotel. August 4, 2014
Rated 5 out of 5 by Red Sox and Westin The family and I enjoyed our stay at the Westin while we also enjoyed the Red Sox game. Loved the downtown location where we also took in the Aquarium, the new Public Garden and Quincy Market. August 18, 2014
Rated 1 out of 5 by reluctant hotel Right from check-in, I knew there was going to be a problem. The hotel could not understand SPG status (despite my confirmation letter clearly reflecting my Platinum status). Room upgrade -- we cannot do that (spg.com shows availability). Late checkout -- we cannot do that (have to check with manager). 500 points -- wasn't asked, not sure if I will get them. Room was good, standard amenities and quality. They did not use the heavenly bed, which was a bit of a negative for me (I was trying to buy one). Bathroom was good, I liked the ultra-bright light-up mirror. The hotel itself, has a lot of options for f&b -- a couple of bars, a comedy stop & a starbucks. easy access to waterfront and airport. This place has so much potential, but it is so reluctant to give out any recognition to SPG guests. I have had the best hotel experiences at multiple different Westin's and this was one I will avoid if I am in the area the next time. August 15, 2014
Rated 4 out of 5 by Conference Trip - Great Location Attended a conference here in July and enjoyed the location very much - close to great restaurants. Would recommend the hotel do a renovation of their rooms, however. We stayed on the Preferred Starwood Member Floor and it was nothing to write home about. Room furnishing needed to be replaced (e.g. ripped desk chair) and the bathroom needed an update as well. If the hotel addresses the need for room refurbishing, you could have a great hotel. August 14, 2014
Rated 5 out of 5 by Wonderful I came into Boston to take the bar exam and I was so thankful that they hotel blocked off rooms for students at a discounted rate. It made the stressful bar exam experience that much easier. August 2, 2014
Rated 2 out of 5 by Be warned! Your room is NOT guaranteed! I booked my room in October for a stay in February. I got a cheery email "welcome" confirmation the day before - but upon arrival was told WE DON'T HAVE A ROOM FOR YOU. Rule is, you have to cancel 24 hours in advance, but the hotel can cancel you at anytime. I insisted I was not leaving -- so they gave me a room with a couch. All the fluffy hogwash about "caring about your stay" does not matter if they don't honor their basic commitment to honor your reservation. March 2, 2012
Rated 4 out of 5 by Perfect location Weston Boston Waterfront is out of the city center, but close to Fanuel Hall and great waterfront restaurants. The water taxi took us from Long Wharf to Charleston Navy Yard to see USS Constitution. The rooms were cool and comfy, great supplies in the bathroom. Bottled water brought to the rooms. Extra for self parking, but you can come and go with your room key at no additional charge. Wish there was free wifi in the rooms, then the stay would have been perfect all around. August 9, 2014
Rated 1 out of 5 by House keeping below standard When I checked in the room, I noticed there was a bottle water that were half-used left on the desk, the bars of soap were opened and appeared have been used. I also noticed one of the washcloth and one bath towel were not fresh ones, it appeared they have been used. The toilet bowl was clogged up twice in less than 24 hours. When I asked to move to another room, I was told there was no other room available. I was finally moved to another room only because the ‘engineer’ told the manager after he inspected the bathroom. I felt as a customer, my request was not honored initially when I was dissatisfied the room condition which caused a lot of inconvenience and in an unsanitary condition. August 3, 2014
Rated 2 out of 5 by overpriced for room quality Quality of room and amenities (lack thereof) poor for the cost August 11, 2014
Rated 2 out of 5 by Stains, Sounds and A dirty shower To say I was disappointed is an understatement. The hotel was beautiful and at first glance the room was well equipped, however once inside you realized that the room was dirty. The lounge chair in the room was completely stained (and yes i took pictures). The shower had a lovely rainfall showerhead which diverted your attention, but when you actually "looked" at the shower, there was mold in the grouting in the shower. The place needs a good cleaning. Also.. the walls were thin, you could hear all the talking in the hall, and doors closing and others were complaining about the noise from the elevators and ice machines (fortunately I wasn't near those). Overall it was a very dissapointing stay. August 1, 2014
Rated 2 out of 5 by Lack of attention to details My perception is that the hotel is setup to deal with with a large influx of people at once (e.g a convention). With that mindset in place the hotel staff doesnt value individual travellers. It starts with the staff at the check-in counter who always seem to be in a rush and frequently forget important details (e.g. setting up your room key for parking). Then there are the small details that just aggravate travellers: the requested newspaper is not outside my door, coffee has not be replenished, room requests not fulfilled, room key doesnt work in the garage ect... Gold status doesnt seem to matter. I will no longer stay in this hotel. April 4, 2012
Rated 3 out of 5 by Condiments There were no teabags in my room August 7, 2014
Rated 3 out of 5 by Dr. The room was great. I was disappointed that a microwave wasn't available, no transportation to and from the airport and computer service was too expensive.. August 6, 2014
Rated 4 out of 5 by Good Hotel, but... The Westin was very nice, the concierge's were superb, and it was easy to get where we needed to go from there. However, it suffers a bit from not having anything but high end restaurants around. With kids, who don't need $25+ meals regularly this was a problem. Other wise the hotel was very good August 5, 2014
Rated 2 out of 5 by Missed the mark for a 5-star hotel This hotel looks impressive but my experience did not reflect a quality establishment. Some examples: my bedside phone does not work. The "express service" calls I made were not answered. We were served stale rolls for our hotel-catered lunch. My room was not cleaned until I called for service. And the cleaning service was poor, with used paper cups not picked up and table surfaces not cleaned. Many of the hotel bathroom sinks didn't have soap. The list goes on. This hotel needs a higher quality standard, especially for the prices it charges. May 2, 2013
Rated 3 out of 5 by Feces stained bathroom wall Since increasing my traveling during 2013, I have been less than impressed with the overall quality of my stays at Starwood properties. My last two stays have been nice with the exception of the cleanliness of the rooms. During this last stay the room was clean, cozy and friendly, however the bathroom was disgusting. The wall next to the toilet paper had multitudes of dried feces and urine plastered to the wall ( I am happy to share pictures of this with you). So while your staff has focused on making sure the tiles are clean, the area near and around the toilet has been ignored for quite some time. Upon sharing this with your staff at checkout, I was asked, “how was your stay and what can I do for you?” sure this is a natural way to ignore the situation but really what I would love to hear is, can you send me the picture so I can share it with the head of housekeeping, or really sorry this should not happen here. don't ask for 1409 April 27, 2013
Rated 4 out of 5 by 25th Anniversary We celebrated our 2th anniversary at the Westin Boston Waterfront. Staff was wonderful and made our stay extra special!! We LOVE the WESTIN BOSTON WATERFRONT!! After long days of see all the attractions, the beds were as they promised HEAVENLY!! We will be back again and again and again!! August 4, 2014
Rated 4 out of 5 by last minute good room, comfortable, wish we could have had 2 queen beds instead of 2 full beds, but rooms were limited apparently August 5, 2014
Rated 1 out of 5 by very noisy I usually love spg hotels. However some sort of party was happening all night in the presidential suite on the 16th floor. Many complaints were called but no results. My flight was at 0600 having to leave the hotel at 0430, unfortunately I had no sleep. Also, no free business center or lounge for platinum members, why not? December 11, 2012
Rated 3 out of 5 by Placing the needs of a dog over my needs We stayed for 5 nights this property and we were having a great stay up to yesterday. The staff are so great and helpful in so many ways. Yesterday was a long day and decided to take a nap. I was awaken by the sound of a dog constantly barking. After 15 minutes or more of continuous barking, I had enough of it. I called the service desk and the only response I got from the person was "we are pet friendly" this was repeated to me several times. The person said there's nothing we can do. This is ridiculous, I am a dog lover, but I am also paying for a quiet room. When I asked to talk to the manager, she said she would send someone to the room the room that had the dog. About 30 mins later I could hear someone talking to the dog's owner. This is pathetic, the dog is still barking. How can you classify yourself as a five star property? You are placing the comfort of your guests behind the comfort of a dog. if people in the room next door were being disruptive, should I have to put up with it? Given the response from the service rep, please do not give me the "how sorry to hear your stay was disrupted by a dog." May 25, 2013
Rated 5 out of 5 by Located in a great spot in Boston check-in and check-out was simple, so was getting out of the parking garage with the room key. I liked that a lot, very easy. the only thing was I made a reservation for a double queen bed and ended up in a king, and all the queen double beds were booked. other than that great hotel. August 1, 2014
Rated 5 out of 5 by First time delight While this was my first time at the Westin Boston Waterfront, I can't wait to return. The hotel looked brand spankin' new, the staff was bright and cheery, and my room was spacious with a great view of Beantown. All in all, I loved my first experience. August 1, 2014
Rated 4 out of 5 by Boston Business Not bad, wish I could have stayed longer August 1, 2014
Rated 1 out of 5 Hotel is OK; Guests Were Awful I stayed at the hotel Labor Day weekend for a wedding at a nearby hotel. While the room and amenities were standard for a Westin, there was some sort of youth olympics conference that weekend. My wife and i were unable to fall asleep Saturday and Sunday night as people were allowed to roam the halls screaming and yelling. Garbage was strewn amongst the hallways as well and it was impossible to reach hotel attendants during the weekend. Additionally, there was nobody working at the Gold/Platinum member desk when we checked in. While i am sure this was all the result of choosing to book a conference that got out of control, the experience was miserable. September 6, 2012
Rated 2 out of 5 by Will not be back I attend and annual event at the Boston Convention Center that is attached to this hotel. I have been staying here since the hotel was first opened. It used to be one of the best places I have ever stayed but starting in 2012, it has started to go down hill. We arrived prior to check in so we had to check our bags. When our room was ready, my wife went to collect our bags since I was attending my conference. Upon arriving at the desk, a bellman retrieved our bags and promptly dropped them at my wife's feet and walked away. Never offering any further assistance. I had requested a high floor room, which was noted on my reservation. We were placed on the 6th floor. Is the 6th floor considered a high floor? And breakfast at the hotel was a disaster. Our waiter totally messed up our order and actually became surly when we asked the he make it right. Overall this hotel has really gone downhill. Staff is dwindling and at times rude. We won't be back. Plenty of other places in town. February 14, 2013
Rated 5 out of 5 by Training Coordinator This hotel has great features and friendly staff. It is in close proximity to the airport, the harbor and very nice restaurants. July 31, 2014
Rated 1 out of 5 by Unsatisfactory cleanliness of bathroom We stayed on 11-10-2012 in Room #822. The bathroom was not clean, the tub did not release the water, the sink plug did not work and behind the toilet there was black mould. We left the next day as I was really upset at the cleanliness for a king suite. Very disappointing. November 15, 2012
Rated 2 out of 5 by Westin Waterfront Disappointing stay at this location. Wound up getting put in a 4th floor room that probably overlooked the worst part of the area. Secondly, the furniture and particularly the desk chair in my room was very worn down with upholstery hanging of the edge of the chair. Also had a bunch of piled up cords underneath the corner of my bed by the nightstand, one of which was for a light on the nightstand that was not plugged in. Lastly, no water provided in room .Very underwhelming! July 24, 2014
Rated 4 out of 5 by The Staff are super. What could be better than the hotel manager fixing a scratch on your shoe. July 29, 2014
<<prev2 3 4 5 ... 18 next>>