Rated 5 out of 5 by kat01 The staff at this hotel was very responsive.
The concierge took care of the few problems that came up right away.
January 21, 2015
Rated 1 out of 5 by howard86 narrow room space and low quality
narrow room space and low quality.
January 21, 2015
Rated 5 out of 5 by Januar2015 Most accommodating staff!
Have traveled & stayed at many westins throughout the U.S. & Caribbean and this Westin & staff were the most hospitable, helpful & attentive staff I have encountered. We were there for my daughters 21st birthday and the staff could not do enough for us! They met all of our needs & expectations! From check-in to check-out, everyone was superb! We will surely visit again soon! Thanks for making our stay so enjoyable!
January 11, 2015
Rated 5 out of 5 by RedSx13 Great Staff and close to Children's Museum
I was traveling with my family for a weekend getaway. Greg at the desk was truly a class act. Although I was dressed very casual he treated me as if I was traveling for business. He ensured that our room needs were met including my child's and SPG status. Very close to museum and made the weekend a success.
December 23, 2014
Rated 2 out of 5 by ZWebster Expensive room with few amenities and no recognition for gold status
We stayed here from 8/1-8/7 and were less than impressed. Upon checking in there was no recognition of gold status other than the 250 starpoints welcome gift, which we never received. I don't expect to get a room upgrade, but a welcome drink would be nice especially for such a long stay at such a high room rate. Location is good if you are there for a conference, but far from everything else notable. After our stay here we stayed at the Sheraton Commander in Cambridge and had a much better experience. I will never stay at this facility again even if I'm in town for a convention.
December 22, 2014
Rated 2 out of 5 by mcgrail02864 Great staff/Location - Poor room quality.
The staff was great and love the location/view, however the room quality was not what I would expect at the Westin. The office chair was torn up and there was a small rip in the sheet. Worst of all there was no electrical outlet on the night stand or near the bed. I only had a shorter cord so this made sleeping with my CPAP nearly impossible, and ended up on the chair. Expected more.
December 8, 2014
Rated 1 out of 5 by NormanM Need to request pillow case change for this hotel to be good!
Everything about this hotel is great -- except the housekeeping did NOT change the pillowcases on my bed even though I requested clean linen after the first day. While I don't think this NBC expose about hotels was shot at this hotel, as far as I'm concerned, it could have been: http://goo.gl/I6Wvhp
This was a shame as I really loved everything else about this hotel -- but the fear I was sleeping on someone else's pillow!
November 25, 2014
Rated 5 out of 5 by Coco2009 Fundraising
I attended a fundraiser and decided I would stay overnight instead of traveling home the same night. I ordered a snack from room service and had a great cup of chowder. The fundraiser was very well planned and executed. I had a great night's sleep before returning home the next day. Breakfast arrived right on time and was cooked very well.
November 24, 2014
Rated 5 out of 5 by chitra71 overall
very friendly and clean and courteous
November 23, 2014
Rated 5 out of 5 by MDL1 location and extras
Good for conventions and airport, but not otherwise a convenient part of Boston. Didn't realize there was a T stop nearby until my last day--would have helped to have known. The $5 chit for not using room make-up services was a nice elective add-on.
November 23, 2014
Rated 5 out of 5 by Bobby34 SUPERB HOTEL
Everything terrific. The Birch Bar personnel and the Sauciety personnel are helpful, friendly, fun folk. Especially Bill and Andrea at the Bar.
November 21, 2014
Rated 4 out of 5 by Conv Convention attendee
Stay was pleasant. Radio did not work well
November 20, 2014
Rated 5 out of 5 by patsw1 Very Clean
very clean, helpful and friendly staff
November 8, 2014
Rated 5 out of 5 by Ashley15720 My Stay
Enjoyed my stay. I liked the smell of the hotel.
November 7, 2014
Rated 5 out of 5 by AliDee Excellent
This was our second stay at the Westin Boston Waterfront Hotel. We came in for one night for a wedding. I had called early Saturday morning to see if our early check in could be granted since our wedding started at 3. They were full the night before so couldn't guarantee but said that we could use the locker room if need be. I called again at 11am when we were 30 minutes away and asked if any chance one room was ready (we booked two--one for us one for my inlaws) They said one room was already ready! Great! Half hour later, we arrived and both rooms were ready! AWESOME! Front desk was friendly, as usual. A fabulous place to stay! We will be back!
October 28, 2014
Rated 4 out of 5 by Boston33 Slept great
Rooms were quiet and beds very comfortable.
October 27, 2014
Rated 5 out of 5 by KingDaddio Great upgrade at Westin Watefront
I had a wonderful stay at the Westin Waterfront which was kicked off by an upgrade to a two bedroom suite.
October 24, 2014
Rated 2 out of 5 by Braindame Disappointed
I thought this would be a new hotel, green (per their promotion) in all senses. Instead the room was average, he water regulator in my shower didn't work so I was alternately scalded and cold. Also the sink drained slowly and the tub did not stopper to allow filling. Being green meant forgoing all cleaning for 3 days while he food was horribly processed, not local, and certainly not fresh or healthy.
October 22, 2014
Rated 4 out of 5 by Viqueen Friendly, helpful staff.
Staff went out of their way to be helpful and servicing.
October 21, 2014
Rated 4 out of 5 by Duck10 hotel features
thought the gift shop was good had large range of items to choose from for souvenirs to personal items. Would have liked more options for dinning in the hotel to crab a quick bite. Didn't get a chance to use the workout room but looked nice and friendly to use.
had problems with internet getting connect in my room.
October 17, 2014
Rated 5 out of 5 by Natacha The location is Perfect.
Its location is perfect for the conference that I attended at the convention center. Did not had to take the bus or walk.
October 16, 2014
Rated 5 out of 5 by 1634 Desk chair room 1120
Everything was great. The room had a desk chair in such bad condition The foam was sticking out all around the seat. Replace the chair.
October 16, 2014
Rated 3 out of 5 by DavidF almost...
Great location, friendly staff but a number of unresolved problems. Internet connection was terrible. Kept throwing me off - could not keep a signal. Several colleagues had the same problem in different rooms on different floors.
Desk chair falling apart. Not much help in either area when reported to desk or when called into tech support. Breakfast buffet was so-so. Better off the menu.
October 14, 2014
Rated 5 out of 5 by cadillac1 hotel overall
3rd time staying here and gets better every time.
October 7, 2014
Rated 5 out of 5 by PDA84 great location, great service
Hotel is located in a great, accessible area - beautiful, modern - with all the amenities and food options one needs. Will definitely stay here again.
September 30, 2014
Rated 5 out of 5 by Detzianos Great service and facilities
The staff was very friendly and accommodating and the rooms were comfortable and clean. The bed was wonderful too!
September 29, 2014
Rated 5 out of 5 by Holly28 This hotel lived up to my expectations for Westins
Beautiful hotel, great location, comfortable rooms. I know this seems odd, but for a hotel that was completely booked the week of my stay, I was very impressed that I didn't have to wait on any elevators! Isn't quite as 'waterfront' as the name suggests, but there are still great views out the windows, and the harbor is only a short walk away.
September 19, 2014
Rated 4 out of 5 by NanB Pri Med Conference
The only issues for me where guest loudness in the hallway on a Saturday night at 1- 2 am which woke me from a sound sleep, with many comings & goings. Starbucks closed too early in the evening so no ability for late night snack without going to hotel resturant or calling room service.
September 16, 2014
Rated 5 out of 5 by RobynTX Staff is great
The staff was very polite and knowledgeable. We enjoyed staying at this hotel, very comfortable and convenient to other places. Beautiful hotel.
September 11, 2014
Rated 3 out of 5 by danjfischer Don't buy parking package
This hotel met my high expectations of the Westin brand of hotels.
Two minor issues I encountered during this stay:
1) The doorman made me feel slightly uncomfortable when I first arrived. We were exchanging greetings, and when I asked "How are you this evening?" (or something to that effect) -- he responded "Not as good as you". Rather awkward
2) DON'T BUY THE PARKING PACKAGE
I was worried about where to park, so I paid for the parking package only to find that the hotel garage was jam packed that night. The front desk was less than helpful in finding me a parking spot that I had already paid for with my room. Terrible!
September 10, 2014