Rated 5 out of 5 Westin - Va Beach Town Center
Customer Svc rating? 10.
I slept through the alarm: Staff member came to my 12th floor room, knocked on the door...
December 8, 2013
Rated 4 out of 5 by doinka52 Room with a view?
Staying for 5 nights in a hotel with 35% occupancy when we arrived (yes I found out) and we are given a room overlooking the parking deck??? Really...we ALWAYS stay here when we visit our daughter and her family and we are SPG members. I would expect a bit better than overlooking a parking lot. There are 4 sides to this hotel. This is not a preferred side when you are only at 35%. Disappointed. I did ask for another room so we were given one on the same side but on a higher floor. DUH!!!! Will definitely consider another hotel in the area next time. After all...I have a choice. Calling your 800 number allowed me a deal for 5 nights. Guess when you get a special rate you get the lesser acceptable rooms as far as a view. And...no...I do not sit and look out the window all day but it is a nice plus to have a decent view especially in a mostly empty hotel due to the holiday. Yes...the bed is nice.
December 3, 2013
Rated 5 out of 5 by RADDUKES Local Weekend Getaway
My husband and I live here locally in VB and decided to getaway just for the weekend and I must say we enjoyed ourselves. Guest services was very friendly and we were even offered late checkout for Sunday which we accepted. At first glance of the room when we arrived, we were like wow..Nice, roomy and comfortable. We were walking distance to our favorite restaurant which we frequented all weekend long. And whatever questions I may have had were answered without problems. We are looking forward to booking again very soon. Kudos!
November 11, 2013
Rated 5 out of 5 by cjleahkhloe Mrs
This hotel is a excellent choice
November 30, 2013
Rated 2 out of 5 by pryerr The breakfast was the best part of our stay.
I've been contemplating writing this email for a whole week, I didn't want my frustration from the night that my fiancé and I stayed to boil over onto this so I apologize for the late notice. On nov 17th, we were traveling all day back from NYC visiting friends, trying to surprise my love I sneakily booked a room at the "4 Star Virginia Beach Westin" on the way home(so we could enjoy dinner and a solid nights stay in what was thought to be an amazing location). When we arrived at 11:30, exhausted and anxious I remind you, the front desk clerk could not find our reservation, that i booked no earlier than two hours prior to us arriving. I went back through my emails and showed her the confirmation, physically gave her my phone so she could look at the email. To no avail she still couldn't locate our reservation. At the point in time, I would imagine that the "above normal service standards" of the westin would take over, as in: The front desk woman calling reservations and attempting to problem solve for us. Figuring out what different options we had to still book a room, seeing that we have expressed that we were EXHAUSTED and not looking to depart from the hotel or at least attempting to sooth the situation at hand by some type of customer service small talk. None of the above happened, she looked at my fiancé and I in the face with a blank stare. She then asked if i wanted to get on the phone and call reservations to see if "I" could figure out the problem. ( Though in my head I thought to myself" This is a WESTIN, why am I about to do this woman's job?! I did not though, I politely went to the phone, then had to ask the woman to put in the number for reservations...) Once I settled the room rate for the night it is now after 12 am, we head up to the room thinking to ourselves, "FINALLY". Once we arrived in room 1103, I immediately head over to the mini fridge to put my fiancé's medicine in, but the fridge is not plugged in... I have to move the dresser to physically plug it in my self, which it self is not a big deal. When i moved the dresser, one of the legs holding the whole entertainment/dresser/tv stand/minifridge holder came off, and when i say came off i do not mean snapped because i moved it with force, cracked because the weight was to much, but literally as i moved our the left side of the dresser the leg fell off which caused the dresser to slam down on my foot and knee, which wouldn't have been so bad but i had to also CATCH your TV from falling over and hitting the ground. I've always heard that bad situations come in three's but i didn't believe it until what happened next. So my fiancé infuriated, calls down to the front desk to have us immediately moved to a new room it's 12:15, she hangs up the phone. Around 12:25 a man who seemed to be hotel security? Black suit and tie arrives upstair sluggishly walking to our room as i'm waiting outside the door now attempting to calm my fiancé down. He checks us in to the room next to us, 1102, takes note on the damaged dresser and apologizes for our inconveniences. He hands me a complimentary breakfast coupon for the next day, and then leaves (which we were now hesitant to even use). I do a quick check on the room, it's an upgrade from the room that we were in, BUT there are still cup stains on the furniture that had not been wiped down from the last guest, the mini fridge was not cold so i had to go and get ice to keep the medicine on and the chase that was in the corner, it's leather was cracking and pealing... At this time, now, one whole hour after we arrived at your virginia beach Westin, we are settled, in a mediocre room, exhausted mentally and physically, with our mood changed for the worse, looking forward to doing nothing but getting back in the car the next morning and heading right to our house... I figured that we should use the complimentary breakfast ( because what else could go wrong), thankfully breakfast was the nicest part of our stay... the service was great and the food was ok also. As easy going as an individual as I am, I can wholeheartedly say that we will never spend another dime at a Westin owned property, to me and my soon to be wife, it is just not worth it. Thank you for your time.. I've stayed at the Westin in coply square in boston, and had a marvelously time. But I did not think that the Westin Virginia Beach held up to your reputation as a company. The location is only about two years old and needs some serious improvements...
November 26, 2013
Rated 4 out of 5 by Steveheb 61st Birthday
Most of the stay was absolutely fantastic. From Calvin at the front des who ensured we recieved the room we wanted to the room itself.
If there was a pitfall it was the breakfast we had on Sunday morning in your dining/bar area. While the wait staff was also great the meal itself was an alomost disaster.
My Sausgae was so undercooked that it had to be returned. My wifes French toast was also undercooked however she just ate the crust part. and one more point we both found little black flakes on the bottom of the food which seems to have come from a not so clean grill top
October 23, 2013
Rated 3 out of 5 by DM3200 Nice with some exception
Hotel itself was very nice. It was a last minute 'special price' that, as I found out after checking in, did not include free WiFi in the room. As a frequent traveler and SPG, I just do not apprecitate the nickel and dime approach. The quoted price should include everything. For that reason, I wiil avoid these hotels in the future.
October 15, 2013
Rated 1 out of 5 by DLS1574 Very Disappointed with the "water" …..
I chose Westin because of its reputation and comfort levels. I experienced nothing but problems for the 2.5 days that I stayed here. The hot water in the sink made an extremely loud and irritating noise while in use. Then, after that was "fixed"…the shower heads did not work at all…..I had to shower in a secondary room provided at the last minute….all while rushing to catch a plane.
November 18, 2013