Rated 4 out of 5 Certain areas need refurbishment
The hotel is good but a few areas can be improved.
The hotel is showing is wear and tear I certain areas that need attention. For example, the leather on the desk chairs are cracked and the writing pad on the desk is the same condition. At the pool, there are drains and the railing that are rusted.
The services are good but during high peak check in time, there need to be a more staff.
The Westin workout charges for rental which should be complimentary like other hotels I have stayed at.
The locker area in the gym is too small, should revamp to keep it updated.
December 16, 2013
Rated 5 out of 5 by Herbert Great Experience as always
I always enjoy my stay in Westin, especially the one in Beijing financial street.
Their staffs are so friendly and very helpful.
You can always see smiles on their faces, which are really making my whole stay as comfortable as home.
I would like to thank the front desk staffs, great service, as a gold card member, they can always recognise me and really take care of all my needs. They are very efficient when I check in. Look forward to my next stay soon.
December 2, 2013
Rated 4 out of 5 by Expat66 Good stay with a couple of issues
I have stayed at the Westin Financial several times. I am generally impressed with the staff and the facility. It has been a year since my last stay at the Westin Financial. I have two complaints related to my recent two-night stay in October.
The breakfast service was not able to keep up with the volume of customers. The large number of tour groups staying at this hotel creates a more chaotic atmosphere. The buffet area was crowded, popular dishes were quickly depleted and it was difficult to get coffee refills. I usually look forward to the breakfast buffet but this was not an enjoyable experience.
My second complaint is due to a simple mistake. I noticed on my SPG account that I was credited with having a bonus drink upon check in. I did not have a drink and it is my habit to ask for the 250 points instead. This is not a big deal, but I would appreciate if I could be credited with the 250 points.
Beyond this, our group held a small seminar at the hotel and I would like to give credit where credit is due: the seminar room, equipment and the catering was very good.
November 5, 2013
Rated 3 out of 5 by Anna567 The hotel staff lacks standards in cleanliness
I am very disgusted with the way the hotel staff handles the cleanliness and hygiene of the food at breakfast. The chef dropped the dumpling on the dirty table top and picked it up with his bare hands, threw it into the bowl and served it to me. This appears to me as a standard of the local chinese hotel and not an international hotel chain. I will never stay in this hotel for any future trips. There are other disappointing observations but I shall not elaborate further. I will also not recommend this hotel to anyone.
November 10, 2013
Rated 4 out of 5 by gaby55 great lounge
We stayed 10 days in the hotel.We really enjoyed everything, location,rooms,spa and restaurant. The lounge on the 26 floor was outstanding.The staff there was exceptionell.They help you with everything you are asking for. As frequent travelers we were never spoilt anywhere else like this.
November 28, 2011
Rated 5 out of 5 by Jimmy Great hotel
Club lounge is well equipped and staffed.
Check-in and check-out processes were speedy and courteous.
August 18, 2012
Rated 4 out of 5 by pscchong Great staff and customer profile service
Having spent 170 nights this year with over 10 Starwood hotels within the Asia Pacific region, and member of various club membership, this is the only hotel that remembers your specific room needs and additional facilities.
Every time I check in, I feel at home because additional requests made before are already in the room.
The staff made a point to remember you, enable them to greet you in your last name every time you check in. This is an extremely disciplined training because of the shift work and the numerous clients they met everyday.
Both thumbs up for this hotel, for value, for service, and for location (if you require to be in the East/SouthEast of Beijing.
December 22, 2011