Rated 1 out of 5 by Chonqqingvisitor Very bad experience; Unqualified to be a Westin hotel
I am a Platinum SPG member and had a lunch at the Jewel Chinese restaurant of Westin Beijing Financial Street, Friday June 26. I had very bad experience dining in your hotel.
After the lunch I realized that my iPhone 6 charger was left on the wall next to my table so I called your restaurant on the same day and requested your colleague if she could help me look for it. I reitereated that I wanted a call back whether my charger was found or not and she promised. I left my phone number and told her I was a Platinum member. However, there was no follow up at all!
Plus, it has been 20 days but the meal points haven't been credited to my SPG account! I gave my account details to your colleague when paying the bill.
I am planning to write a formal complaint letter to SPG club and I believe your hotel is in no way qualified to be a Westin hotel.
July 12, 2015
Rated 5 out of 5 by zhuangzi very comfortable
Spent 5 nights here on a business trip, was upgraded to a Club suite on the top floor next to the lounge, expected it to be noisy but it was not at all, very comfortable, well-furnished, beautiful suite. The breakfasts and happy hour spreads in the lounge were excellent (my one night not being taken out I had a very satisfying dinner at the evening happy hour), and the service was excellent. The immediate neighborhood is rather boring, and it's a bit of a hoof to the nearest metro (10-15 minutes), but otherwise centrally located.
June 6, 2015
Rated 5 out of 5 by thegoodmeister Great Staff on 26
They all know me by name and couldn't have been more courteous and helpful. This happens each time I stay there.
One thing. The room I stayed in had dated carpet.
Another thing, I was upagraded to a renewal suite, but there are no drawers in them to put my clothes. We looked at two others...same thing. I find this very strange for such a large room to have no drawer space. I settled on a smaller room.
May 28, 2015
Rated 3 out of 5 by HelloBeijing Club Staff
We were vacationing at the Westin Beijing and spent much time in the Club Lounge. The staff were all extremely helpful, particularly Ivy, who consistently went out of her way to help us with locations and directions that the concierge staff were unable to do. She made our stay much easier and clearly is an individual fully committed to the spirit of customer service. Thanks, Ivy.
April 28, 2015
Rated 5 out of 5 by Spiritark Shower drainage issues
We really enjoyed my stay at the Westin during the APEC week - good recognition of Platinum status, well developed district, easy to grab taxis, great selection of food and drinks at the lounge, and the list goes on. However, the renewal suite we stayed at had a drainage issue in the shower. I asked for the front desk to fix it before leaving in the morning, but it remained unfixed by the time we got back. As a result, the entire bathroom was semi-flooded. Please look into this.
November 29, 2014
Rated 5 out of 5 by Simple1234 A true Westin
Chef at Prego came to our table and recommended his best of the best dishes and I found it awesome - authentic Italian cuisine and I will come again! The wonderful Heavenly Bed has always been my favorite ever since it was launched years ago and I never had a bad night/sleep. The shower water is of such powerful speed and hot enough for my body and soul, what a relaxing stay here. I will be back!
November 20, 2014
Rated 3 out of 5 by Virgile Not the usual Westin - acceptable
If you stayed at Westin Guangzhou or Westin Shenzhen or Westin Taipei Seoul /Shanghai, you will be disapointed. The hotel conditions are not the same level. Many things in the room was done so so...just as it was quickly done. Many marks of the constructions on the door, wall,.the TV very small.at the Gym, the TV in the machine ONLY Chinese chanels The locker rool and shower area of the gym is really really bad. Not Westin Style. some of the staff are nice but most of the time, I feel they were kind of unconfortable. I dont know why.The upgrade was just so so regarding my platinium status. Otherwise, the lounge is correct. Conclusion : OK Hotel but not GREAT. They do the minium Westin service..
November 17, 2014
Rated 5 out of 5 by dcm2md Its great to have a slice of america in China
It was so nice to have some of our western culture in china. the food was wonderful. I LOVED getting an omlett for breakfast, and other great things of what we love. Dont get me wrong, the new culture was great to experience, but at the end of the day it was nice to see a bit of home.
November 16, 2014
Rated 4 out of 5 by TimC51 This hotel has good location and great breakfast
It's in the heart of the Financial District in a beijing. It's buffet breakfasts offer plenty of choices. Staff are friendly and helpful.
November 1, 2014
Rated 3 out of 5 by MW92777777 house keeping
I just spend 2 night in last thursday til saturday this is my thirty time I visit this hotel over the last 2 years ,
every time i had a great service
However I dont know why this time they down grade me to a normal customer .
September 16, 2014
Rated 5 out of 5 by Subow A excellent Hotel located on Financial District
We stayed 1 night with my family at this Hotel.
Although this hotel seems to be more suitable for Business traveler, but we were still satisfied with everything here.
Great location on Financial District, and the staff were very friendly and helpful, especially Mr.Vincent Qu who serves in front desk, I really appreciated for his kindly help to meet my needs when I check-in.
BTW, the breakfast(Brunch) is also great,
it was awarded for consecutive 6 years.
In overall, we had a great stay in this hotel,
and it was really a great deal if you book a reservation during the weekend.
September 12, 2014
Rated 5 out of 5 by Simple1234 Standard
My experience must be share because rarely in this challenging market did I see all areas of service standard met my expectation and a REAL WESTIN.
August 17, 2014
Rated 5 out of 5 by Chan201408 Great Executive Lounge
Staffs there are always helpful
August 16, 2014
Rated 5 out of 5 by John201408 a comfortable place to stay for frequent business travel
The hotel is conviniently located at the Beijing financial district; the hotel rooms are spacious, clean and nicely furnished; the hotel check-in and check-out is always speedy and friendly; the staff are very friendly and helpful.
August 12, 2014
Rated 5 out of 5 by PC1208 Good location and efficient staff
Check-in and check-out staff are efficient and pleasant. Rooms are clean and contains amenities for travellers. Good pool and workout gears.
August 1, 2014
Rated 3 out of 5 by Expat97 Not up to usual Westin atandards
Having stayed at the Westin Chosun in Seoul recently, it was noticeable that the Westin Beijing Financial Street is below par - from the quality of service to the level of cleanliness. It is not a bad hotel, just not as good as it could or should be.
July 30, 2014
Rated 5 out of 5 by Leon76 Westin Beijing Financial Street provides a unique experience
For me this has been a great experience that started even before reaching the hotel , with the shuttle service provided to pick me at the airport. The warm welcome the staff provided upon arrival and the SPG Gold upgrade were great. The breakfast is also really good.
July 28, 2014
Rated 5 out of 5 by RBCCanada Good staffs
The overall services were excellent, Cythnia Wang leads a very professional team of staffs, they were all very helpful and friendly, I would recommend the hotel to all my friends and colleagues.
July 21, 2014
Rated 4 out of 5 by beeboo Need some improvement
there is a strange smell from the toilet and suggest you fix this!
overall the room is old.
July 17, 2014
Rated 5 out of 5 by PC1208 Friendly staff
Front desk staff is helpful and efficient, sep Andy.
June 29, 2014
Rated 1 out of 5 by ectanz Not Provided Desired Despite Reservation Confirmation
Was disappointed when arrived late in the night just to realised that the desired non-smoking room with King Size bed that was confirmed through SPG reservation was not reserved.
Instead was given a room with 2 Super Single beds in a supposedly non-smoking floor. However, throughout the 2 nights stay, there was the smell of cigarette smoke in the air probably from other guest smoking in the their rooms.
I would expect that a confirmed prepaid booking through the SPG website would mean that the hotel would have reserved the type of room that was booked as even when there is a no show, the rate will be charged to my credit card. Such a incident showed that the hotel does put the guest needs upfront and it brings no meaning to the SPG membership.
June 14, 2014
Rated 4 out of 5 by NewYork2014 Need better wifi
This is very nice business hotel. Conveniently located to financial district, modern, clean facility, decent food. The only negative is the extremely slow wifi which borders on the unusable. For a business hotel, that is unacceptable.
May 19, 2014
Rated 4 out of 5 by Amosa Mrs/Mr Amos Amir
commend the reception staff
May 7, 2014
Rated 4 out of 5 by Dummy1 Good Location
The hotel is located in the heart of Beijing Finance Street with easy access to shopping mall and a variety of restaurants.
If the hotel can install air filters to provide cleaner air to the guests within the building given the air pollution problem in Beijing, it will definitely attract more guests and be great value.
May 5, 2014
Rated 5 out of 5 by RLC2003 the stuff are great
nice, responsible high quality work.
May 2, 2014
Rated 5 out of 5 by ECEJon Wonderful short family stay
We arrived at the hotel early (around 12), 3 hours before the normal checkin time. And the room was ready and we were given a fantastic 2-bed suite. Perfect for our family of 4 with 2 boys.
Everything we need from a hotel room is there, and to be specific, we had what we didn't expect as well. A full-functioning Massage chair; a small traditional Chinese tea serving set.... Absolutely marvellous!
We had snack in the restaurant and the Lounge, the service and professionaliam from the staff are top-notch.
We swam in the pool with our two boys and there is a good sized pool for young children next to the main pool.
It was a rather short stay and we definately will come back for longer!
One tiny point for improvement, no fresh squeezed juice left when we were having breakfast and we got there about 9.
April 26, 2014
Rated 2 out of 5 by Bowtie88 Unprofessional staff
I have stayed in this hotel for quite a few times, mainly because I like the location and facilities in the hotel. Unfortunately, service provided by hotel staff was much below expectations. I mentioned during this stay that I'm a platinum member and the front desk person looked at me as though he did not know what I meant. The point is, I did not feel appreciated as a platinum member throughout my stay. My room was situated right next to the elevator and the noise kept me up at night. Further, another incident revealed the unprofessional behavior of another hotel staff. I inquired about the cost for airport transportation service and the response was "seventy five RMB". Knowing that it could not be correct, I asked the question again in Mandarin; at a minimum, I got an answer that seemed correct (750RMB). As soon as I turned around, I overheard this staff laughing at my mandarin. Sadly, I wonder who should be laughing at who. Perhaps another point I should make is that I took the time to complete the online survey during past stays and shared similar examples of the unprofessional attitude of some hotel staff and did not receive any follow-up from the hotel. This undoubtedly reflects poorly on the hotel management as well. Thanks for the opportunity to provide feedback.
March 19, 2014
Rated 2 out of 5 by Uuuu Westin BJ Financial St
Disappointing service for the price paid.
Especially concierge, room service and front desk.
Rooms are comfortable
December 19, 2013
Rated 4 out of 5 by BeijingShuttle Certain areas need refurbishment
The hotel is good but a few areas can be improved.
The hotel is showing is wear and tear I certain areas that need attention. For example, the leather on the desk chairs are cracked and the writing pad on the desk is the same condition. At the pool, there are drains and the railing that are rusted.
The services are good but during high peak check in time, there need to be a more staff.
The Westin workout charges for rental which should be complimentary like other hotels I have stayed at.
The locker area in the gym is too small, should revamp to keep it updated.
December 16, 2013
Rated 5 out of 5 by Herbert Great Experience as always
I always enjoy my stay in Westin, especially the one in Beijing financial street.
Their staffs are so friendly and very helpful.
You can always see smiles on their faces, which are really making my whole stay as comfortable as home.
I would like to thank the front desk staffs, great service, as a gold card member, they can always recognise me and really take care of all my needs. They are very efficient when I check in. Look forward to my next stay soon.
December 2, 2013