Rated 5 out of 5 by karasol An incredible experience
A starry starry stay with stars all around. What an amazing team at TWGND. I had an incredible stay. From my check-in to check-out I saw that the associates not only remembered the foundational elements for a guests' well being but also never missed an opportunity to create a long lasting memorable experience. I would like to specially thank F&B -Marco, Ganga, Amit, FO - Kamal, Ayush, Navneet, Anoop, Himanshu, Kanika, Abhishek & HK - Arvind for making my stay so comfortable.
Kudos to the TWGND team.
July 24, 2014
Rated 5 out of 5 by Anup0307 Amazing Experience
Although this was not the first time i stayed in this property..... the total experience right from check in to room service to check out was truly amazing !!!
Keep up the good work !!! All the best !!!
July 6, 2014
Rated 5 out of 5 by LiRAR Great hotel
You have a beautiful luxury hotel. Your Associates are very friendly and very kind always with a warm welcoming smile and always used by name to address.
July 26, 2014
Rated 5 out of 5 by RegNerds Friendly and attentive staff
Hotel facilities were excellent, the pool and gym are top class. The staff were helpful and friendly without being pushy or invading your space.
Breakfast and restaurants at the hotel provided a wide variety of good quality food at resonable prices.
Book the hotal airpot transfer for an extremely pleasant and efficient service by BMW at a very resonable cost.
UK plugs are compatible with hotel electicity sockets.
I will be returning to this hotel.
July 22, 2014
Rated 3 out of 5 by Bluerock Staff were not organized
I stayed 1 night with my friend(2 rooms) and there was no proper SPG point saving eventhough I requested in reception. The staff answer sure but it was not made. This no respection made me very much disappointed.
July 24, 2014
Rated 4 out of 5 by wetravel Good choice while in Delhi
Good SPG recognition and Hotel has all what one needs and more. We had a small issue that was solved very professional by the GM. Would definitely come back if in Area.
July 22, 2014
Rated 5 out of 5 by Joan31 Very responsive
Everyone was very welcoming and responsive
July 17, 2014
Rated 5 out of 5 by Flyer231 Westin I can trust
This time my stay in Delhi started with disappointment, as one hotel did ´not show up in the IGI airport as agreed. As I have always before stayed in Westin, their driver randomly picked me up from airport to Westin Gurgaon.
Just perfect and excellent service from the driver and from thereon from whole Westin staff. Everything just worked like usual : perfect.
I can truly recommend this hotel for a serious business traveller.
July 13, 2014
Rated 4 out of 5 by Arindam Hotel is brand new with good facitlites and decor
The hotel is new, location is good. But overall staff needs to be more responsive and more caring. F&B is another section that needs attention. It is the taste of room service menu and spread that needs to be improved.
July 16, 2014
Rated 4 out of 5 by Paul3103 Another great stay
Stayed for 4 nights in July 2014 and had another great stay. I always use this hotel for its proximity to the airport and work when in Delhi, but the comfort, quality, frendliness of the staff and value for money makes this my No.1 hotel in India.
July 14, 2014
Rated 4 out of 5 by aarti housekeeping
the overall experience was very good. however, a minor suggestion; the turn around time for the housekeeping services to reach the room should be increased
July 14, 2014
Rated 3 out of 5��by MohitLila Come for horrible food
We decided to take a break from scorching summer of Delhi and stayed in Westin, GGN for a day on weekend. The hotel is among the costliest in NCR and they have weekend packages so something was expected in terms of entertainment etc. Alas! The hotel, except for the room, was a big let down. Horrible food both in Prego and coffee shop. The variety does not matter till you cannot serve mouth watering dishes. Even a cup of tea took half an hour during breakfast. Plus, there are no activities in the Hotel for the weekend. No night club or place to dance even.
June 30, 2014
Rated 4 out of 5 by murthy Thiis hotel has good features
While in general I liked my stay in Westin,Gurgaon,one area which needs immediate improvement is the absence of south indian fliter coffee in the breakfast buffet.South Indian fliter coffee is liked by people all over and I wonder how this has missed the attention of authorities
July 7, 2014
Rated 4 out of 5 by TrickyDicky Good hotel - stupid speedbumps
This is a good hotel if you are staying in Gurgaon for a week or more. The variety and quality of food is welcome and the leisure facilities are useful. Rooms are comfortable, clean and quiet - as long as you are on the rear side.
The only negative is the stupid set of speedbumps at the entrance. They do nothing for security (the in ground barrier and 180 degree turn thereafter would slow down even the most committed terrorist), rather they just make the arrival really really uncomfortable. Please remove them and allow your guests to arrive stirred, but not shaken!
June 23, 2014
Rated 4 out of 5 by DrRajeev House keeping
Great location, Excellent service & food & good health club facilities. Only eyesore was stains behind wash basin.
July 6, 2014
Rated 3 out of 5 by youngone Service needs improvement
While the hotel decor is very nice and comfortable, the service provided in the restaurant requires much improvement. Servers can be difficult to track down even though there are many on staff. Place settings are not always consistently set, many times missing some combination of fork, knife and spoon. Over 5 mornings having breakfast, I received the correct egg order only once.
Hotel staff in order areas of the hotel are courteous and generally helpful. However, the breakfast included in the hotel package was not up to par with the general level of service provided by other employees.
October 24, 2011
Rated 4 out of 5 by ThoughtFool nice property
Its a wonderful property, situated strategically in Gurgaon and offers all the modern amenity. additionally their spg program is always great.
On this particular stay, the sleep quality was compromised due to AC noise...something not usually experienced here.
The property also offers a great fitness centre, and a pool. Spa as well though have never used the same. and with internet complimentary, it suits the business traveller i.e. me.
The experience of having food at Prego is always great.
June 23, 2014
Rated 3 out of 5 by VAK1969 Great location and infrastructure .... but
The Westin Gurgaon is a nice shiny hotel located prominently. Its the best and only full service hotel in Gurgaon at this juncture this side of the highway.
At first sight the hotel looks very impressive and princely but as you stay here you find gaps which one would not normally expect in a Westin property.
Staff are trained - but lack the finesse and class you see in most Westin / Sheraton properties.
The sleep comfort is poor - pills are very large and bulky and hard.
Bathroom sink is funny - when you shave water accumulates and tends to splash all over.
Quality of toilet paper is sad - not 4 Ply , probably the poorest quality of toilet paper I have seen in any good hotel.
Food quality is average and overpriced.
Nett Nett I walk away with this hotel with a impression of great infrastructure but an attempt to cut costs at every opportunity. Beneath the shine and gloss is mediocrity.
June 25, 2014
Rated 5 out of 5 by Kumar55 P. Kumar (Tourism business) Dubai
Excellent experience. Really comfortable room. Good breakfast. Very friendly staff especially at Club Lounge. Evening sessions at Club Lounge along with drinks & snacks were amazing.
Not too much recognition as SPG guest, but still excellent stay.
June 26, 2014
Rated 4 out of 5 by Jakers11 Nice Hotel in Gurgaon
Overall good hotel. I would do for a room away from the road and that faces the pool area. Everything was very good. However, I did get a massage, which was horrible. Would not recommend the spa. I asked for Swedish Massage and the guy drenched my hair in oil and hardly applied pressure at all. He tried to massage my eyeballs.. seemed like he wasn't expereienced.
June 21, 2014
Rated 4 out of 5 by StationaryTraveller I went to India No.7 of the SPG 12
Fantastic hotel food (Among India, SPG No.1)
Privilege Card is valid
The New Heavenly Bed is fantastic
I spent 3 nights at this hotel
New house was the smell (Perhaps now is good)
I was too uncomfortable to go to open early
October 22, 2011
Rated 5 out of 5 by Gray01 Great Service and Attention to Detail
Our stay at The Westin was nothing but perfect. Everyone was friendly and went above and beyond to make our stay special. The thing that impressed us most was the attention to detail and the special touches that went above the norm.
When I called from my room to the concierge desk, the phone was answered immediately and I was greeted by name from the staff member who already knew my name.
Their were fresh cut tulips in the lobby and restaurant and it was obvious that the water had been changed that morning.
I received emails several days before my checkin to confirm my arrival time and see if I needed any transportation assistance to the hotel.
When we ordered coffee for breakfast they made us fresh latte's instead of simply pouring us a coffee from a pot or thermos.
The baked breads were fresh out of the oven behind the counter as you watched them being made.
The check-in staff escorted us to our room and made sure everything was perfect before she left.
Overall, we were more than pleased with our stay and can't wait to enjoy the hospitality and special service of The Westin again soon!
November 21, 2011
Rated 5 out of 5 by Pankajram Great Experience
I stayed in Westin for one night to attend strategic meet of my company(Ericsson, 30th May'14).
Arrangement by hotel was excellent. Staff was very supportive and well in hospitality.
Property was great with very good nature touch. Very big property with green feeling everywhere.
June 10, 2014
Rated 5 out of 5 by Fareen Good Hotel to stay
My 4 nights stay at Westin Gurgaon was excellect.
I will recommend this Hotel to stay to my friends & colleagues. Wish to stay again.
June 3, 2014
Rated 5 out of 5 by Harb21 Very comfortable stay
I enjoyed a very comfortable stay at the Westin Gurgaon. The staff were professional, polite, and exceptionally friendly. There were numerous food options available. In addition the gym facility was excellent which is a key differentiator from my perspective.
May 30, 2014
Rated 5 out of 5 by Alon1999 Great hotel to stay
The hotel is great to stay at, very nice room, great gym and even a pool you can swim in.
The staff is extremely responsive and is willing to help with anything.
Unfortunately when I presented my SPG card I was told it is not valid anymore and a new one should be issued....
May 29, 2014
Rated 3 out of 5 by Brady Flexibility - Zero
India is tough to travel to/from in general with midnight incoming and outgoing flights.
After 5 nights, I wanted to check out a day early and no flexibility was given. Needed 48 notice even for early departure. Reason was unsatisfactory. Given my and my staff's regular travels to India - we will no longer utilize the Westin as hotel of choice. Other travellers have also seen these lack of flexibility/customer service when wanting to check in a few hours prior to the regular check in time. A full day's charge was the option offered. Completely unacceptable and not in line with Westin/Sheraton's around the world.
February 4, 2013
Rated 5 out of 5 by roadrunner Wonderful Hotel
I travel a huge amount, and often stay in 5 star hotels - and this is one of the best ever. Great service and sensational rooms. Modern but very comfortable and well lit (so often an issues).
Bathroom also was wonderful.
Best complement I can give this hotel is like staying in a top hotel in Hong Kong!
It is not a great location, ie around it is boring and rough land and tatty - but if you need to be in Gurgaon - this hotel is simply superb.
November 18, 2011
Rated 3 out of 5 by Amits Ok
This is a new hotel (a year old) build with the high quality standards of westin. Rooms are large, 2 restaurants and a bar open so far. This hotel does not seem to have an eye for detail. Lets start with the room - excellent quality stuff used in the room. However, my bed covers, pillows were dirty (black greasy marks at a number of places accross). The second pillow had hair (i am stark bald so wasnt mine), the floor had some sort of red colour marks over a large area near the window and some portion of the floor was roughed up (scrubbed badly looked like). The bathroom was large but the shower area was right next to the tub and water leaked out through the glass door because it wouldnt close. The reading lights above my bed were missing for which they had a small note saying upgradation in progress (1 year old hotel).
The service at breakfast was appauling. We had to wait 30 mins for an omlette. I was joined by a guest a few minutes later and the second omelette took 25 mins. The spread however was very good. I pointed out the lack of service and long delays to the restaurant manager (Bharat I think) who appologised but could not do much about the delay.
By Lunch the service had remarkably imporved and the dedication of the staff a lot better.
This must be the only hotel of this standard that servces instant coffee (nescafe) unless you ask otherwise. Staff at the pool also argued about instant coffee being brewed coffee.
Overall did not meet expectations especially after the westin hyderabad which was an excellent.
December 2, 2011
Rated 5 out of 5 by 005500 Clean, new, relaxing
This hotel is an island of calm. Modern, clean and nice. Excellent help from the concierge in the club lounge.
May 27, 2014