Rated 5 out of 5 by Anup0307 Amazing Experience
Although this was not the first time i stayed in this property..... the total experience right from check in to room service to check out was truly amazing !!!
Keep up the good work !!! All the best !!!
July 6, 2014
Rated 5 out of 5 by Tallapragada Hotel features
This hotel has excellent ambience. It is very close to Airport. Staff response is excellent with personal attention . It has all the facilities for business . Food quality and taste is good .
September 4, 2014
Rated 4 out of 5 by SS9171 Great facilities and services but can recognize SPG members better
Great customers services, excellent and well kept facilities. Recognition of SPG member can be better by differenting services, eg equip the room (even it is the normal deluxe room) with toiletries for all SPG members who stay in the hotel.
Why the need for customer to call for toiletries, such as toothbrush and shaving kits? These are normal items readily available in the room in all other SPG properties in other countries except Westin Gurgaon.
Breakfast coffee can be better. Seems too diluted.
August 21, 2014
Rated 5 out of 5 by NYC1812 Excellent stay
Regular business travel usually involves just accepting that a hotel is a place to sleep in between going to an office.
Staying at the Westin made a busy work schedule an enjoyable experience.
The hotel itself is beautiful, the staff very friendly and attentive, and the rooms relaxing.
August 25, 2014
Rated 5 out of 5 by joel64 wonderful hotel
I have traveled the world and I am always happy to come home to the Westin Gurgaon.It is my home away from home.Everything is perfect,beginning with customer service,
Theirs is among the best in the world.The hotel staff is there for my every need,Anoop Panday has an excellent front desk staff,
the concierge ,Prabhat ,has planned many trips for me.All have been perfect.
Himanshu Kapoor in guest relations is always there to make sure all your needs are met.
i love this hotel
August 14, 2014
Rated 5 out of 5 by Flarky Really nice
Perfect hotel for the business traveller.
Quick and attentive staff. High quality through out. Would really like to recommend the Eest restaurant.
August 25, 2014
Rated 4 out of 5 by StationaryTraveller I went to India No.7 of the SPG 12
Fantastic hotel food (Among India, SPG No.1)
Privilege Card is valid
The New Heavenly Bed is fantastic
I spent 3 nights at this hotel
New house was the smell (Perhaps now is good)
I was too uncomfortable to go to open early
October 22, 2011
Rated 5 out of 5 by Neel Great stay at Westin Gurgaon
Thanks to the Westin Gurgaon team for an excellent stay ! Sincerely appreciate the Management and Staff for excellent services ! Wishing you all great success !
August 24, 2014
Rated 5 out of 5 by Gray01 Great Service and Attention to Detail
Our stay at The Westin was nothing but perfect. Everyone was friendly and went above and beyond to make our stay special. The thing that impressed us most was the attention to detail and the special touches that went above the norm.
When I called from my room to the concierge desk, the phone was answered immediately and I was greeted by name from the staff member who already knew my name.
Their were fresh cut tulips in the lobby and restaurant and it was obvious that the water had been changed that morning.
I received emails several days before my checkin to confirm my arrival time and see if I needed any transportation assistance to the hotel.
When we ordered coffee for breakfast they made us fresh latte's instead of simply pouring us a coffee from a pot or thermos.
The baked breads were fresh out of the oven behind the counter as you watched them being made.
The check-in staff escorted us to our room and made sure everything was perfect before she left.
Overall, we were more than pleased with our stay and can't wait to enjoy the hospitality and special service of The Westin again soon!
November 21, 2011
Rated 4 out of 5 by Epona79 Good but a little extravgent
Hotel is lovely, but we were offered an upgrade of 2,500 rupees to get WiFi. On check out turns out this was per day which wasn't explained properly! I am also dissapointed to find a 5 star hotel doesn't offer free WiFi in the rooms or business centre. The food was also mediocre and the traffic at night could keep you up if a light sleeper. The staff were very friendly though and couldn't do enough for you - to the extent of it feeling a little overboard sometimes.
August 11, 2014
Rated 5 out of 5 by karasol An incredible experience
A starry starry stay with stars all around. What an amazing team at TWGND. I had an incredible stay. From my check-in to check-out I saw that the associates not only remembered the foundational elements for a guests' well being but also never missed an opportunity to create a long lasting memorable experience. I would like to specially thank F&B -Marco, Ganga, Amit, FO - Kamal, Ayush, Navneet, Anoop, Himanshu, Kanika, Abhishek & HK - Arvind for making my stay so comfortable.
Kudos to the TWGND team.
July 24, 2014
Rated 5 out of 5 by saurbak WOW
It has been a great week with some fabulous achievements to share, learnings to carry and memories to cherish. On behalf of the entire team who visited your hotel , we would like to thank you for organizing and executing the RVP Awards with such perfection. I wish I could list down each and every member who I interacted as all were superlative and most professional. I had fantastic interaction with Amit and Anoop, HK on the floor was very courteous and banquets and service ( including kitchen team) team at venue were very accommodating.
I know you have given the credit to the team but across the hotel and operations guidance from your leadership was evident.
Heartiest congratulations to you and the team for putting up such a fantastic show with seamless operational efforts, it was truly a night to remember
July 25, 2014
Rated 3 out of 5 by Brady Flexibility - Zero
India is tough to travel to/from in general with midnight incoming and outgoing flights.
After 5 nights, I wanted to check out a day early and no flexibility was given. Needed 48 notice even for early departure. Reason was unsatisfactory. Given my and my staff's regular travels to India - we will no longer utilize the Westin as hotel of choice. Other travellers have also seen these lack of flexibility/customer service when wanting to check in a few hours prior to the regular check in time. A full day's charge was the option offered. Completely unacceptable and not in line with Westin/Sheraton's around the world.
February 4, 2013
Rated 3 out of 5 by MohitLila Come for horrible food
We decided to take a break from scorching summer of Delhi and stayed in Westin, GGN for a day on weekend. The hotel is among the costliest in NCR and they have weekend packages so something was expected in terms of entertainment etc. Alas! The hotel, except for the room, was a big let down. Horrible food both in Prego and coffee shop. The variety does not matter till you cannot serve mouth watering dishes. Even a cup of tea took half an hour during breakfast. Plus, there are no activities in the Hotel for the weekend. No night club or place to dance even.
June 30, 2014
Rated 4 out of 5 by Clarence1234 Excellent Hotel
Stayed in Westin for 2 nights during my first trip to India for business travel. Overall, I am very pleased by the polite and really helpful staff. The room also provides a really cosy feel and I feel re-invigorated after a long day at work.
Only minor grouse is I am surprised that the toothpaste and toothbrush does not seem be included. Although, this promptly resolved after requesting from the concierge staff. Also, not very pleased about the food menu provided in the room. It did not have sufficient pictures to show me what I was ordering. I have requested for pizza and was really surprised when I received a “bloated half circular food item” which does not remotely resembles a pizza. Till now, I am not sure if the order is mixed up or that is really a “Indian” pizza.
Other than that, excellent hotel which I will recommend to all business travellers.
July 27, 2014
Rated 4 out of 5 by TrickyDicky Good hotel - stupid speedbumps
This is a good hotel if you are staying in Gurgaon for a week or more. The variety and quality of food is welcome and the leisure facilities are useful. Rooms are comfortable, clean and quiet - as long as you are on the rear side.
The only negative is the stupid set of speedbumps at the entrance. They do nothing for security (the in ground barrier and 180 degree turn thereafter would slow down even the most committed terrorist), rather they just make the arrival really really uncomfortable. Please remove them and allow your guests to arrive stirred, but not shaken!
June 23, 2014
Rated 5 out of 5 by RegNerds Friendly and attentive staff
Hotel facilities were excellent, the pool and gym are top class. The staff were helpful and friendly without being pushy or invading your space.
Breakfast and restaurants at the hotel provided a wide variety of good quality food at resonable prices.
Book the hotal airpot transfer for an extremely pleasant and efficient service by BMW at a very resonable cost.
UK plugs are compatible with hotel electicity sockets.
I will be returning to this hotel.
July 22, 2014
Rated 5 out of 5 by roadrunner Wonderful Hotel
I travel a huge amount, and often stay in 5 star hotels - and this is one of the best ever. Great service and sensational rooms. Modern but very comfortable and well lit (so often an issues).
Bathroom also was wonderful.
Best complement I can give this hotel is like staying in a top hotel in Hong Kong!
It is not a great location, ie around it is boring and rough land and tatty - but if you need to be in Gurgaon - this hotel is simply superb.
November 18, 2011
Rated 5 out of 5 by Sanjay26 The Best in Gurgaon
The Gurgaon Westin is a superb luxury business hotel well located near the IT Hub of Gurgaon. The staff are very helpful and the food is superb. It has everything you could want whether you are there for a day or longer.
August 3, 2014
Rated 3 out of 5 by Amits Ok
This is a new hotel (a year old) build with the high quality standards of westin. Rooms are large, 2 restaurants and a bar open so far. This hotel does not seem to have an eye for detail. Lets start with the room - excellent quality stuff used in the room. However, my bed covers, pillows were dirty (black greasy marks at a number of places accross). The second pillow had hair (i am stark bald so wasnt mine), the floor had some sort of red colour marks over a large area near the window and some portion of the floor was roughed up (scrubbed badly looked like). The bathroom was large but the shower area was right next to the tub and water leaked out through the glass door because it wouldnt close. The reading lights above my bed were missing for which they had a small note saying upgradation in progress (1 year old hotel).
The service at breakfast was appauling. We had to wait 30 mins for an omlette. I was joined by a guest a few minutes later and the second omelette took 25 mins. The spread however was very good. I pointed out the lack of service and long delays to the restaurant manager (Bharat I think) who appologised but could not do much about the delay.
By Lunch the service had remarkably imporved and the dedication of the staff a lot better.
This must be the only hotel of this standard that servces instant coffee (nescafe) unless you ask otherwise. Staff at the pool also argued about instant coffee being brewed coffee.
Overall did not meet expectations especially after the westin hyderabad which was an excellent.
December 2, 2011
Rated 5 out of 5 by Lianne01 Everything you need and more!
This hotel has great facilities(you have to try the 90 minute Heavenly Spa massage). They also arranged for us to visit the Taj Mahal. Our guide was first class, our driver for the day an absolute pleasure and the hotel provided a packed breakfast for our journey. PRICELESS!
July 29, 2014
Rated 4 out of 5 One of the preferred star hotels
High quality of hospitality along with food safety.
August 1, 2014
Rated 5 out of 5 by Flyer231 Westin I can trust
This time my stay in Delhi started with disappointment, as one hotel did ´not show up in the IGI airport as agreed. As I have always before stayed in Westin, their driver randomly picked me up from airport to Westin Gurgaon.
Just perfect and excellent service from the driver and from thereon from whole Westin staff. Everything just worked like usual : perfect.
I can truly recommend this hotel for a serious business traveller.
July 13, 2014
Rated 4 out of 5 by Deepchd Superb Hotel and courteous staff
I really appreciate front office and asst restaurent manager for superb hospitality. It was like second home.
July 29, 2014
Rated 3 out of 5 by Bluerock Staff were not organized
I stayed 1 night with my friend(2 rooms) and there was no proper SPG point saving eventhough I requested in reception. The staff answer sure but it was not made. This no respection made me very much disappointed.
July 24, 2014
Rated 5 out of 5 by LiRAR Great hotel
You have a beautiful luxury hotel. Your Associates are very friendly and very kind always with a warm welcoming smile and always used by name to address.
July 26, 2014
Rated 4 out of 5 by ThoughtFool nice property
Its a wonderful property, situated strategically in Gurgaon and offers all the modern amenity. additionally their spg program is always great.
On this particular stay, the sleep quality was compromised due to AC noise...something not usually experienced here.
The property also offers a great fitness centre, and a pool. Spa as well though have never used the same. and with internet complimentary, it suits the business traveller i.e. me.
The experience of having food at Prego is always great.
June 23, 2014
Rated 4 out of 5 by wetravel Good choice while in Delhi
Good SPG recognition and Hotel has all what one needs and more. We had a small issue that was solved very professional by the GM. Would definitely come back if in Area.
July 22, 2014
Rated 4 out of 5 by Arindam Hotel is brand new with good facitlites and decor
The hotel is new, location is good. But overall staff needs to be more responsive and more caring. F&B is another section that needs attention. It is the taste of room service menu and spread that needs to be improved.
July 16, 2014
Rated 5 out of 5 by santri1969 Excellent SPG Platinum Benefits
Great Gurgaon location, close to airport and work, Good staff, lounge and excellent SPG upgrades
June 1, 2013