Rated 5 out of 5 by PJNJ "Heaven in Paris"
“Heaven in Paris.” “The highlight of our 2016 year.” “Best vacation ever.” All of these phrases represent our hotel experience at the Westin Vendrome which was so phenomenal our stay will go down as a lifelong memory to my wife and I and family who were celebrating our 17th engagement anniversary.
Sure the location is stellar and the best in Paris central to everything…but that would overlook the crazy attention to personal detail and unbelievable kindness of the staff at the hotel that is a huge differentiator between the Westin Vendrome and every other hotel in not only Paris but all of France.
It is literally like the staff is challenging themselves to find new ways to make every guest feel like royalty and make every guest visit to this hotel exceed all the charm of Paris. Like they come to work every day and say “how can I make this persons visit the best ever”… Absolutely extraordinary.
We arrived in the early morning fresh off a transatlantic flight and our room was ready to go in advance of our arrival. We had booked a room that lived up to its description and we would describe as having a “breath-taking view of the Eiffel Tower” which we will never forget. The rooms, food, ambience, quietness after a long day, and comfort were all outstanding.
Thank you to the Westin Vendrome for making this stay Heaven in Paris for us!
May 29, 2016
Rated 5 out of 5 by marle Paris was beautiful
Just returned from one week at the Westin Paris Vendome.
The staff from top to bottom were the most helpful I have experienced in my travels.
The original room was noisy from next door and after stating this to reception we were immediately given another room that remained quiet for the balance of our stay.
The central location to most of the sites in Paris was a major plus.
All I can say is Tres Bien!!
Thank you to the entire staff at the Westin Paris Vendome Hotel. We hope to be back.
May 24, 2016
Rated 4 out of 5 by Liz16 beautiful hotel and location but w/ some drawbacks
loved the service in the lounge/bar...outstanding attentiveness. However terrace was being constructed so no outside dining avail during our stay. Room was great w/ floor to ceiling window looking out at gardens and partial view of Eiffel Tower, but room had no comfortable spot for mirror for a couple traveling. no coffee in room.
Be aware, though food is excellent, no discount w/ SGP on room service, meals in restaurant very expensive.
Overall loved the view, the atmosphere, the service. Place Vendome excellent location.
May 7, 2016
Rated 3 out of 5 by Phoenix1 Disappointed with SPG treatment
I have just checked in to the Westin and must say I am very disappointed by the treatment accorded to platinum members. When I asked if I had got an upgrade I was told no, which is perfectly understandable as it depends on capacity, but that I had a really nice room and view. This is certainly not the case. I have been given the lowest tier of room with a view to the internal courtyard and a glass roof. I expected better treatment than this as a platinum member.
May 2, 2016
Rated 4 out of 5 by RPer Superior Staff
In Paris for 6 nights. If It weren't for Westin Vendome Staff this hotel would just be just ok. It started with an upgrade with a wonderful view of the iconic Eiffel Tower from our room.
Thanks to Myline and Pierre, their hospitality
Went above and beyond the call of duty with excellent dining recommendations and tips and tricks in and around Paris. This made the stay an enjoyable and memorable one. Upon learning it's our 25th anniversary . Myline, Pierre and rest of staff surprised us with a bottle of Champagne and macaroons with a signed anniversary card delivered to our room. What a nice touch The staff at the Westin Vendome are extremely helpful and dedicated to keeping their guests happy.
What a team ! Because of this type of service from the Westin team we are definitely planning a return trip at the Westin Vendome . MERCI BEAUCOUP!
April 30, 2016
Rated 5 out of 5 by JerroSA Great location.
Great location. Located in walking distance of many key Paris sites to see.
April 30, 2016
Rated 4 out of 5 by pdinsure Maybe the best place to stay in Paris
We stayed in Paris for 2 nights on a 13 night European vacation. The location of this property made it astoundingly easy to get to the Louvre, the D'Orsay, the de l'Orangerie, and the Tuileries Garden. The Eiffel Tower was about a 12 Euro taxi away.
Check in and check out was very slow for no apparent reason. We did not wait in any lines. The concierge staff was above average in helpfulness and sense of humor.
Before booking this I had read a lot of comments about being promised a view of the Eiffel Tower and not getting it. I looked at a number of other hotels as well. You must be very specific in your request. I booked the stay with Starwood points at an upgraded amount. I then received an offer that would guarantee a view of the Eiffel tower for an extra 70 euros a night. I took the offer.
When I checked in I asked about a Starwood Gold upgrade and the clerk said she had nothing better than the room I was already assigned to. Room 5036.
Top floor corner suite with 4 balconies! One off the bathroom, one off the bedroom and 2 off the living room. We had view of The Eiffel Tower, the Ferris wheel and of the Louvre and gardens. If you want to absorb the sights of Paris I don't think you could do any better.
The room showed some signs of wear and doesn't appear to have been updated recently. Very tiny bathroom (toilet and sink), Shower and double sink in a separate area. Also had an exercise bike. Everything worked and the bed was very comfortable. Room service was excellent and the housekeeping and room service staff all were very friendly and accommodating. No problems at all with city/street noise.
April 3, 2016
Rated 5 out of 5 by Verified Reviewer Very welcoming and beautiful hotel
I arrive with my girlfriend for a weekend as it was her birthday. We got welcomed by birthday cake, signed by members of staff card and bottle of vine. It was wonderful and very kind. She felt very special. Hotel was always clean and room attendant professional as everything has been left in perfect condition and state every day. Great food and nice atmosphere. The bedt hotel i ever stay in. Professional and i would definitely come back at some point in my life.
April 1, 2016
Rated 1 out of 5 by consalo1 Time for a facelift
As a 10 year Platinum member - I could not have been more disappointed. There was no upgrade even though I had 2 rooms reserved, including no suite upgrade requested 4 weeks prior. The rooms are tiny and in major need of a remodel, and the small bathroom is worse with the weak water pressure. The lobby is nice, but don't buy a 19.00 euro bottle of water in the cafe. Prices are very high for poor quality. The breakfast is a bunch of canned fruit dumped in bowls, cheap teas, half cups of cappuccino, a bunch of stale and cold breads, and cold quiche that was not edible. The one bright spot is the concierge that is well versed, and very knowledgeable and helpful. The front desk is horrible. With 5 employees I waited 25 minutes just for change. They seem incapable of doing anything but one small item at a time. The hallways and carpet are old and stained. There is no coffee maker, and you are asked to call room service and wait 15 minutes for 2 small cups brought to your room. ( The room service personnel were very nice ) . The hotel resembles a four points on a good day and not what you expect from a Westin. The rooms are tiny and dark, and I am certain the other Starwood options have to be better. This is one hotel that has very little positives except location. Its time to close, remodel, and start over.
March 12, 2016
Rated 5 out of 5 by Ogee Excellent
Front desk staff Gyselle she's excellent she's always there to help!
March 4, 2016
Rated 3 out of 5 by johnkphx Disappointed
The staff here is excellent, polite and helpful. The building is beautiful. The gym is a completely too small and not befitting a hotel of this size and caliber. When I went to look at it there was dried sweat on the machines and weights were not racked.
The temperature controls in the room are not accurate. It was either way too cold (mostly) or too hot.
The food from room service was good and on time.
January 26, 2016
Rated 5 out of 5 by JayJaySt A Wonderful Stay
Great Value and Perfect Service. At the beginning of stays that I had with the hotel, I thought it would be similar to other Westin hotels, but it was so much better. The hotel building is very beautiful, with its beautiful historical value.
The staff of the hotels were kind, courteous and very helpful. Was upgraded to a very beautiful room with the view of the eiffel tower.
A special thanks to Ines for being so sweet and wonderful in making sure that my stay was wonderful.
January 23, 2016
Rated 5 out of 5 by eunhwan very nice
staff are friendly and geographic location also became the best and paris too happy
January 12, 2016
Rated 4 out of 5 by Rudi15 Bussiness Hotel
My room (Nr 2096) was very small, but I found everything I needed. The room was relatively dark and not too friendly.
My criticism belongs to the restaurant. Although the peronell was ok, the restaurant was owercrowded in the morning and very dark in the evening. Tee and coffee were of internediate quality. The food in the evening (salmon) also of everage quality. The hotel is a typical bussiness hotel. Nothing special.
Gratulations to your personell. I found only helpful people.
December 14, 2015
Rated 1 out of 5 by Drew415 This hotel has terrible customer service
Terrible customer service
December 13, 2015
Rated 5 out of 5 by JJAbrams Top Notch Hotel
Excellent Value and Service. I thought that this would just be another Westin, but it was so much more. The building is beautiful, but the service was impeccable. More along the lines of a 5 star hotel. The staff were courteous to our family, and the food was a good value. Not that inspiring in terms of the menu, but good value for a family of 4 traveling. The room was beautiful, and nicely laid out with plenty of room.
November 16, 2015
Rated 4 out of 5 by Sperry8 Decent location
The location of this hotel is nice for tourists although I found I had to walk quite a ways to get to some local non touristy food.
I was not upgraded as a Platinum here and they seemed unperturbed by that fact. In any event I found the room cute and had decent natural light even though it was small (although likely not small by Parisian standards). I was quiet which was nice.
Check in was friendly and efficient. The concierges are super friendly and helpful.
The gym is very small and almost unusable. A joke for a Westin of this size and price. It needs to be moved and upgraded.
I had great difficulty getting my room cleaned on time and had to call every single day to get it cleaned. Some days even my call was ignored and I had to call 2x.
Finally, although breakfast is free for Platinums, it ends too early at 10am. And it was very crowded during my stay. At 9:30 when I arrived there was a line 15 deep waiting for tables. It took almost 15 minutes to get seated and as soon as I was I was told hurry up, breakfast ends at 10 am sharp. If you're going to have a hard ending you better increase your seating so we can get to it!
I'd recommend this property for location but not sure I'd personally stay here again.
November 14, 2015
Rated 5 out of 5 by hyejinpink822 Great Location
Highly recommand this hotel. Thank u for gentleman who checked in me. He was so warm and kind.
November 13, 2015
Rated 5 out of 5 by Carlacars Charming
There's a glassed-in courtyard with a dome near the hotel entrance. At first it seemed strange, then unique, and then charming. The seats available now (fall) are all robed in white fur. Very comfortable. As is the bar. The service was excellent. The hotel is near the Seine, beautiful parks, and everything to love about Paris.
November 1, 2015
Rated 5 out of 5 by Davelondon Excellent stay at the Westin Vendome
I just returned from my stay at the Paris Vendome. Excellent property and fantastic location by Metro, the Louve and Tuileries gardens. I have stayed here a few times but on this trip there was a complication with my reservation which was adeptly handled by Medhi at the SPG check in desk. I was impressed with his attentiveness and professionalism. The concierge was incredibly helpful and the bell captain was world class with baggage and transportation management. I felt the service in the hotel bar was below Westin standards and could use some improvement.
October 31, 2015
Rated 2 out of 5 by akuti Totally disappointed
I arrived at the hotel on Sept 5,15 around 10.15 in the morning. The porter gave me 2 tickets for my 2 bags but only 1 arrived in my room. At the end, I was told that they couldn't find my other bag. So the staff lost 1 of my luggages during the whole stay sept 5-12. I reached out to General Manager but he was out for vacation. My email to him had gone unanswered even though he was back to work sept 14.
I ended up dealing with Aramis the arrogant hotel manager, who said that he had better things to do than to look for a bag. He firmly said that "where else, in a 5 star hotel, can you find a hotel manager searching upside down looking for a guest's bag?" It was just ridiculous. He offered me a free night for my troubles, and I immediately declined it since the faith of my bag was still uncertain. Luckily, Aramis was accompanied by the kind hearted room director Andres, he was the one who kept me updated of the missing bag every day.
Fortunately somebody spotted my lost bag in Abu Dhabi. That was weird! How could it be in Abu Dhabi? It was clear that the hotel staff was careless, mixed up with all the bags in the storage room. Three weeks later my bag was delivered to my residence in US by Fedex Finally!!!
For all the troubles I went through, I was offered a ridiculous 10,000 SPG points, which doesn’t even give you a one night stay in any of the Westin hotels. I declined the 10,000 SPG points, Aramis wrote me an email, offering me 20,000 SPG points. Seriously, it was the same offer as 1 night free he offered me last time !? Since when a 5 star hotel runs like flea markets where we can bargain???
September 25, 2015
Rated 1 out of 5 by wylegguy Not what u would expect from a five start property
Im Starwood platinum member and as such expect a certain level of service and amenities afford to somebody who is loyal to the brand. I received none of this at the Westin Vendome.
I was traveling with my better half for a vacation to celebrate a special occasion. We arrived at 4:30 to discover our room wasn't ready and when we finally got our room it was literally so small there was no where to put our two suitcases without having to step over them. It wasn't until I escalated to the hotels AGM that I was able to receive a room upgrade the next day; and when I said upgrade it was really to a basic room.
I had also made a few special requests via email correspondence with the concierge a couple of months ahead of time and none were at knowledged appropriately nor accommodated without my reminding them.
It is also very noisy hotel, largely going to its age so a room with a view also means a room with a lot of street noise so be aware.
On the positive started I found the stuff in general to be quite professional be on my front desk experience and the service in both the bar and restaurant were excellent. I would also like to knowledge the efforts of Anthony, the hotel AGM, who did his best to make things right after the fact.
This is a corporate hotel first and foremost so if you're planning a leisure trip I would discourage you from staying at this property. There are many many options in Paris that are far better suited to those looking to get away. As far as my lack of a platinum experience I would attribute this to the property being more corporate focused as well, as there was a large business conference going on at the same time which seem to be occupying the staff.
September 20, 2015
Rated 5 out of 5 by GlennA Luxury and comfort
The Westin Paris - Vendôme was elegant and luxurious. The staff were friendly and helpful, and spoke English so well, it was difficult for me to practice my French. We loved our room with its view of the Jardin des Tuileries, and the nearby (1.5 miles) Eiffel Tower. By day and by night our view of the Eiffel Tower was delightfully romantic. Situated at one end of the Champs Élysées, our hotel provided the perfect start for a romantic stroll down the famous boulevard to the Arc de Triomphe and back, stopping to look, sit on a park bench, shop, and relax at a sidewalk café.
We enjoyed one lunch in the courtyard restaurant that offered a quiet, intimate oasis in the big city.
The concierge was always helpful. When we asked for suggestions for restaurants, each time they asked a few insightful questions, then suggested some great choices that fit our style.
We enjoyed our stay thoroughly, and felt more relaxed and pampered each day. We would not change a thing, with the possible exception of extending our stay. We hope to return.
September 16, 2015
Rated 4 out of 5 by MikeinParis2015 Great location; very small rooms
The "deluxe room" we had was very small. Considering we were at the start of a 25 day vacation to multiple cities, we had difficulty getting around our two big suitcases in the room.
September 13, 2015
Rated 5 out of 5 by MadameYoung Alex at Le First
I just wanted to recognize Alex who works at the Le First Restaurant at the Westin Paris. I stay there twice a year in Feb and July and usually stay for over a week. We eat breakfast every morning and Alex always saves a table for me and my group and always provides the best service. He makes my stay in Paris very enjoyable and lets me start the day off happy. He knows what I want before I even ask and is always happy to help his customers. Please thank him for me and I will see him again in February.
September 8, 2015
Rated 5 out of 5 by Bribree Brilliant hotel
Wow ! What a great hotel. We stayed here for our wedding anniversary. From the moment we arrived the staff could not be more pleasant, helpful and friendly. Nothing was too much trouble. We had the room with a view and it did not disappoint. Room was well equipped, bed comfortable and the best pillows I have ever slept on.
Overall a great stay made all the better by a great hotel and staff.
August 27, 2015
Rated 3 out of 5 by Westin0627 Eifel tour view, yes, but not from the room
I have been with SPG for >350 nights, being Lifetime Gold and current platinum level SPG member, I never recieved such a bad room for the money, never felt so overcharged for a room.
The room i booked was advertised at Eifel Tour view room, "Junior Suite with View". The pictures on the Westin website show two nice rooms, with a nice sitting area in the room, and one picture clearly shows a window to be opened. Thus, being platinum, I expected to get at least a similar or better room.
The room we got however, was unfortunatley much less desirable.
Yes, one actually could see the Eifel Tour, but only after getting behind a chair and standing directly at the window.
The room on the lower than 4th floor likely have indeed a view of the Eifel Tour without needing to get behind a chair and standing directly at the window. They likely also have a real sitting area, unlike our room.
Also the noise level from the street is not blocked, likely due to the historic nature of the windows, which is o.k., but heavy curtains could solve that issue, and is something, I expected at the rate.
Location next to Louvre and the Tuilleries is certainly great, if one plans to go to those.
For a snack after 10:30pm, there is only the bar with 3 items on the menu, but they don't let you sit on the sofa when you are less than 4 people, even when the bar is almost empty.
June 29, 2015
Rated 5 out of 5 by k9wnolegs Fantastic Hotel
Beautiful rooms - very spacious and ornate. Excellent location. Walking distance to many Paris landmarks. Would very much recommend this hotel.
June 19, 2015
Rated 1 out of 5 by Armybull Avoid this property!
i was drawn to the hotel for its location, but the problems began before we even checked in. I booked 3 rooms for 6 nights to celebrate my parents' 50th wedding anniversary My wife spent 45 minutes on the phone with the concierge coordinating dinner reservations etc. Despite the friendly assurances that we received all week, nothing was done. Upon arrival, the computers were down and we waited 90 minutes in the lobby. We were offered a complimentary glass of wine that I was charged for at check out because I didn't have a voucher. Finally checked my parents into their "Eiffel Tower view" room, to learn there was no view. Argued with the desk until the manager came to the room to explain that my mother simply had to move the desk that I myself couldn't budge, climb through the window and step out onto a 5x2 metal grated "balcony". 45 minutes later we were in a worse room on a lower floor for the same price.
Tried to charge me for 18 nights of Internet. Never brought work out clothes I requested twice. Gym is a hard to find dungeon in the basement. Rooms and hallways are small and beyond tired. Sheraton bathroom amenities. A lobby full of loud, smoking badge-wearing conventioneers. Not what I would expect for what I am accustomed to pay for stays at the St Regis properties. This place needs a top to bottom management overhaul and a few hundred million dollars to make it worthy of its address and cost.
June 15, 2015
Rated 1 out of 5 by Domi258 The worst staff and sleep
We are here for 6 nights.payed for eiffel tour view but did not know that we will be in the middle of a car race.could not sleep well even one night.we listen all the noise from the street and from the neighbors room.asked in the reception for noise breakers on saturday(they said that they was going to put in the room.today is monday....)we did not receive it until now.the check in was 4 oclock pm because the room was not ready!so...the curtains are dirty,the neighbors are talking...and we pay 600 euros a night for this????never agai!!
June 8, 2015