Rated 2 out of 5 by HiggyHockey2012 Yikes
Disappointing hotel. Got my "upgraded" room on the 2nd floor - and directly next to 4 elevators, bottle of water filled with cigarette butts on the balcony and a used latex glove hanging off the living room lamp. Front desk was apologetic and offered SPG points. Heat/Cooling didnt work in my room which also over hanged the lobby. Room seemed as if it was half-way upgraded and the balcony area was odd - interior balcony hanging over the lobby and views of other interior rooms. Room was loud from elevator noise and lobby activity.
January 5, 2015
Rated 4 out of 5 by traveller1397 Good experience
Fay at check in and conceirge staff were particularly pleasant and efficient. Very pleasant breakfasts thanks to Alem and her team in the restaurant. Smaller room than last stay but comfortable enough. Hotel is in an excellent location for tourists. Walking distance to most major attractions.
December 5, 2014
Rated 5 out of 5 by Victor1940 Platinum!
Just reached SPG Platinum level and the Westin staff went out of their way to recognize and celebrate my new status. Last thing I expected when I checked in near midnight, but waiting for me in my room was a beautiful cake and a bottle of red wine! Well done!
December 5, 2014
Rated 5 out of 5 by Celine78 Excellent place
This place is beautiful. The staff is attentive and it's always with pleasure that I'm going to the Westin
Close the major attractions, museums.
December 3, 2014
Rated 1 out of 5 by RJL2014 There are far better SPG places in the DC area
The service at breakfast was atrocious. The server adjusted her undergarments in view of us and other guests and then went about serving food without washing her hands. The sound proofing in the room was non-existent. The valet (self-parking is not available) damaged our car, and when we complained, referred us to the valet company without returning our calls or emails. The valet company has denied our claim, alleging that the damage already existed when it didn't, and now the valet company adjustor refuses to return calls or emails. This location is sub-par for the Westin name.
November 28, 2014
Rated 5 out of 5 by Merubitas Great location!
You are near great restaurants and attractions. The breakfast buffet is outstanding.
November 21, 2014
Rated 1 out of 5 by NotHappyCustomer2014 Extra charge in my invoice
Overall the hotel is fine. When I checked out, it took 10 minutes to get a staff. Since they can send the receipt in email, I didn't ask for a paper copy to be green. But when I checked the receipt in my email after a few days, I found out an extra parking charge. Then I need to contact the hotel again. After several phone transferring, I got an answer machine. I still need to call again, and it totally waste my time, and my travel report will be delayed.
I can't believe how it could happen. Not happy at all. Very bad experience.
November 19, 2014
Rated 5 out of 5 by santri1969 Stayed weekend - good for touristy stuff
A little worn out Westin, okay for weekend touristy stuff.
November 17, 2014
Rated 5 out of 5 by 1588Dan Nice weekend in DC
We enjoyed our stay and found the staff very kind and helpful.
November 10, 2014
Rated 5 out of 5 by Glenber Best Breakfasts! Great Location Courteous Staff!!
Another fantastic stay at the Westin. From the Valets, to the Front Desk Staff, Wait Staff this is a GREAT place to stay. Must try the Cuban sandwhich and the scallops in the FringeTree Restaurant. FringeTree is a great restaurant, tucked just outside the lobby and has some of the best food in town. Everything is clean, staff is accomodating!! Looking forward to my next stay.
November 7, 2014
Rated 4 out of 5 by wigstheome Decent Westin
Checked in on a Wednesday night, fairly late. As a Platinum, was not offered any upgrade, although status was acknowledged. Checkin was otherwise straightforward. The room was fine, but nothing to write home about -- in relatively good physical condition, but definitely on the small side. That said, the bed was comfortable and the HVAC worked well. Breakfast in the restaurant was surprisingly good, with very helpful service. All in all, not bad, but not overly impressive either.
October 29, 2014
Rated 5 out of 5 by starbucksguy first impressions are everything
From the moment we arrived. we knew we would enjoy our stay. the hotel was bright friendly and clean. At the reception desk we were greeted by Nazee Alikhanova.
She was full of smiles, friendly and very welcoming. After having Nazee assist us with check in, confirming all details because we had 2 separate reservation. We knew we were off to a great start to our fun weekend in DC. All was just what u expect when staying at a westin hotel. We had dinner in your restaurant one night. Our server who's name I can't recall was attentive and friendly. the food was ok, but we orders a few drinks which we thought were a bit pricy but perhaps doing happy hour would of been a better choice since we were a little surprise of the cost. DC is a great city to visit. So easy to navigate thru public transit. I would absolutely suggest everyone to plan to visit the Westin DC City center. You won't be disappointed.
October 28, 2014
Rated 4 out of 5 by pepe12 Great Staff
This hotel has great staff, they made our stay very pleasurable.
October 6, 2014
Rated 4 out of 5 by RPwalker Great hotel
The Westin was in a great location - close to everything, the services were exceptional, the room was comfortable and clean, the fitness center was very complete and the bar/restaurant served quality food at reasonable prices. I would definitely recommend this property to friends and look forward to my next visit.
October 6, 2014
Rated 5 out of 5 by Glenber Great Location / Excellent Staff
Great location. Wonderful experience. The breakfasts in the morning are the best. The Westin was very clean and comfortable,really impressed with the Heavenly bed and shower.
The staff is very accommodating. Everyone on staff was friendly and courteous.
Looking forward to a return trip to the DC Westin.
October 5, 2014
Rated 1 out of 5 by JBirdontheroad Total lack of attention
I am a Platinum member and was in DC for a conference. I decided to stay at this Westin rather than the conference hotel since I am a big Westin fan. I have to say that the total lack of attention my simple request received was not in keeping with the usual high Westin standard. When I first checked in at Noon I was given a 2 double bed room that had a view of the interior courtyard instead of the King I requested on my profile. I asked the front desk to move me to a outside view King room, reminded them I needed a feather-free room, and left for the conference. I returned at 5pm to get into my new room and change for dinner. I was in an outside King but it was not feather free. I asked the front desk on my way out to please have housekeeping de-feather the room and left. I returned at 10:30pm and went to my room which STILL had not been de-feathered. I returned to the front desk and requested for the 3rd time that day to have the room de-feathered. A half-hour later a gentleman from Westin Corporate came to my room with a cotton blanket. I helped him make the bed and he left. There was no apology or acknowledgement from anyone on staff for this. I occasionally have to ask once to have my room de-feathered but 3 times in one day and to not even be offered an Upgrade as a Platinum member is bad management in my opinion. I will not be staying at this property again!
October 5, 2014
Rated 5 out of 5 by JoOnTheGo A successful meeting, yet again - and the food is spectacular
This is our second year hosting our annual conference in D.C. at the Westin City Center, bringing together staff from every state. It was wonderful to see the beautiful rennovation the hotel has undergone. The entire hotel staff up to and includding the General Manager were constantly checking in to be sure everything was running smoothly. all the attendees were extremely impressed with the quality and presentation of the food - Chef Nunez is very talented! Chef helped us tailor the menu and offered alternatives that accommodated all atendees pallets - Presentation of the food was beautiful and mouthwatering! From beginning to end, service was exceptional. We will plan to have more of our meetings at this location.
September 26, 2014
Rated 2 out of 5 by KV08202 Terrible Service
Hotel staff was unprepared, and uninterested. I was overcharged for multiple items (parking, internet, and bar tab). As a gold member I received none of my benefits. After requesting a late check out (3PM) the staff began pushing me out the door starting at 10AM. Housekeeping ignored the do not disturb on my door and entered the room on three separate occasions, insisting that I must checkout immediately so that housekeeping can service the room. At noon I was checked out of the room automatically, my keys stopped working, and housekeeping showed up again, this time arguing that this room was already checked out and I "MUST" leave to allow them to clean.
The bar closes at midnight, at 11:40 the bartender initially refused service, because he'd be closing soon. Eventually he did serve us, but then turned the lights and TVs off just a few minutes later, again before midnight and while at least a dozen patrons were still there finishing drinks and watching TV.
I was then charged more than the listed price for parking, and charged for internet, which was supposed to be free for SPG Gold. When the line at check-in was long, I waited in the Gold and Platinum line. One clerk serviced the main line, and neither of the two additional staff members at the desk made any attempt to help any other customers (with or without status).
Overall just terrible service from a multitude of people across several departments. I certainly will not be returning to this hotel, which is clearly mismanaged from the top down.
September 23, 2014
Rated 1 out of 5 by Michabc HVAC in rooms needs upgrading
The HVAC is so noisy that it prevents restful sleep. This is pervasive throughout hotel and staff knows it
September 23, 2014
Rated 3 out of 5 by TravelsWithKids Uneven service
While the hotel was recently renovated, there were several things off with our room: the interior doors didn't fully close, the sliding door of the shower came off the hinges, a picture was hung upside down. While staff was nice, our room was not ready when promised (even when we called ahead, and this was for a regular - NOT early - checkin time) and the crib we had requested was not there. We had to call twice before it was brought upstairs. The facilities in general were nice though and the lady at the front desk went out of her way to make up for our room not being ready, sending snacks up for the kids.
September 20, 2014
Rated 5 out of 5 by TMicci Fabulous DC experience at the Westin City Center!
I stayed at the Westin for a conference and had the most enjoyable time there. The staff was not only helpful but friendly and courteous. I enjoyed getting to know the staff and the chef is phenomenal!!!!! I can't wait to visit again and stay at the Westin!
September 15, 2014
Rated 3 out of 5 by Disappointed2k Breakfast was terrible
Reservations staff was excellent. 2nd time to have breakfast here and it was very expensive and quite bad. Wait staff looked bored, table wasn't set right (no spoon) fresh fruit was by no means fresh, toaster didn't toast bread till you put it through 3 x but coffee was good. Room had no place to hang clothes and was freezing no matter hoe much I raised the temp on thermostat. Conceierge took my bag to hold it for me and made a pt of telling me he was leaving prior to when I would pick it up (so I would give him a tip?). I expect more from westin
September 6, 2014
Rated 3 out of 5 by totoro Undervalue service
The hardware was great. The signature heavenly bed and room temperature helped feel me home.
Service was lack of elegance and skillfulness. 1) Long queue at the front desk to check in. 2) No invoice so very inconvenient to check later for wrong charge. 3) It was only SPG hotel that could read BRG rate from the system. Unlike other SPGs, it complaint the guests should hand in printed version of BGR approval upon arrival. Haha~
August 27, 2014
Rated 2 out of 5 by Kzook Not the spg experience
Chose this hotel while I dropped off my son for college.. Not because it is the closest hotel to campus, but brand loyalty to Starwood as I have the Amex too. Valet is 50/day and they could care less when you arrive..3 guys there and no one even opened the hotel doors for us. I did not recieve an upgrade as I am supposed to with my spg status, although instead of an atrium view, we got a room a football field away from the elevator w a window view, not helpful. Not bigger or nicer, just further and a view of another hotel.. Turns out I only needed the room for one night, but the rate that I originally booked was for 3 nights, so I had to pay for the 2 nights I wasn't there. Couldn't even adjust one night, they had me pay for 2 empty hotel room nights. They also had the audacity to charge me Valet for all 3 nights when I wasn't even there the last 2. So I get to call and hopefully get my bill adjusted, inconveniently. So when I return to DC to visit my son, brand loyalty is not important. I will not stay here again.
August 26, 2014
Rated 1 out of 5 by fred79 A disappointing exprience
The Westin DC completely failed to meet the expectations I am used to with Westin properties. The staff responsiveness was below average, the in-room dining was a total disaster (mixed-up the order, twice, spoiled food) and the hotel itself is old and in dire need an upgrade. I have been a long time Starwood Platinum member and have grown to expect the excellence that a large majority of your hotels provide. The Westin DC Center failed me miserably.
August 22, 2014
Rated 2 out of 5 by Jim127 Not driver friendly
The enterance is very had to find when driving. At least 4 members of our group had to go around the block and try to find the enterance the second time. When I lchecked out it took 33 min to get my car delivered. the esculator to the meeting rooms omly runs one way down in the morning and up in theafternoon. a pain it you are in and out of meetings.
August 21, 2014
Rated 2 out of 5 by jbone425 Not a good place to stay
Well, let's see if they delete this review like the one a did a couple weeks ago that was detailed and took me quite a bit of time.
This has neither the feeling, comfort, or service that a Westin does.
Old dank atrium in lobby that unfortunately a lot of rooms look into.
Rooms with outside views have sliding doors that are sealed shut for your comfort.
After 3 phone calls to property and 2 to plat concierge I still have not received the 2000 SPG points owed me for making a "green choice" That stay was a month ago.
Perhaps instead of deleting my review someone could contact me and resolve my issues. I wonder how many other poor reviews of this hotel have been deleted.
August 20, 2014
Rated 5 out of 5 by AFisher125 Great hotel for business travel
Good accommodations and would recommend
August 19, 2014
Rated 5 out of 5 by BobbyL Great choice...
THE WESTIN WASHINGTON, D.C. CITY CENTER proved to be a fantastic choice for our trip to the Washington area with our friends the Walshes. The accommodations were superb and the staff was extremely attentive... especially the bellman Ernest who went to any means to ensure our complete satisfaction. The location is very convenient to the tourist attractions that tell the many stories about our Country's history.
August 18, 2014
Rated 4 out of 5 by michele4 Nice hotel
We enjoyed everything about the hotel except that our room was next to the elevators which were very noisy so it kept us up late and up early with some hammering or repair on the elevator.
August 18, 2014