Rated 5 out of 5 by tripindiuclar1 good hotel with superb location
This is the best situated hotel in New Orleans as far as location. Right near convention center, casino and walk half a block you are in the French Qtr. Has the advantage of being over a mall so it's lobby is on the 11th floor. NO is an all night party city, so that helps it stay a little quieter. Amazing river views. The River Suite is huge. Helpful, friendly staff. Would stay there again.
October 13, 2013
Rated 5 out of 5 by hvm22 Another Good Stay
Spent a Relaxing Sunday and Monday at the Westin. The room was perfect. We had a nice in room breakfast and enjoyed the Pool. Small issue with HouseKeeping but the Management quickly helped with that. Outstanding Service. One small complaint with the Front Desk and it's not a big deal but I do like to be acknowleged I am a SPG Gold member. It's a little detail that makes me feel good. The girl at the front desk must have been new because she did not mention it.
Do yourself a favor and stay here while in the French Quarter Area.
October 19, 2013
Rated 5 out of 5 by Jaywest71 Great Stay, as Expected
I stay at the Westin whenever I visit New Orleans. The staff is exceptional and the place just can't be beat. They see to your every need and assure that you have an enjoyable. Special mention to Miss Susan ans Jasmine, the ladies at the Concierge Desk, as well as Tamika and Amber at the Front Desk. These ladies pull out all the stops for their guests.
September 3, 2014
Rated 5 out of 5 by NolaGirl One of the best Hotels in this city-(from a local New Orleans Guest)
This Hotel is spacious, clean and by far the best views of the Mississippi. Ordered room service at 8:00 and was delivered shortly after. Quicker than any hotel I have ever been in and the hotel was full due to jazz fest weekend. The bar is very relaxing and the hotel is located in Canal Place which includes Sak's, Mihael Kors, Starbucks, French Connection and many other great stores. Westin also offered 3pm check out this particular weekend and $18 overnight parking for the best covered parking in the city. You won't be disappointed. Very clean.
May 6, 2013
Rated 5 out of 5 by Vincos An Exemplary Westin
Although towering over the Canal Place shopping center, the hotel location can really be considered as it is just a couple of minutes walk from the Bourbon Street action.
The Welcome was exemplary with a manager coming out from behind the counter to personally greet me and walk me to the lifts. The room was lovely and the view over the river and the quarter nothing short of spectacular.
No surprises and certainly no disappointments, this hotel hits the mark on every brand touchpoint.
April 9, 2012
Rated 3 out of 5 by BANGER80 Perfect location for hotel
I booked this property to hold a bachelor party which I stated clearly upon booking this location. However, after three hours into it we received several complaints which clearly if I was on the other end, would have complained as well.
It was the failure of the reservation agent to inform me that this location had a zero tolerance for noise/ party goers. Of course if I would have known this I would have not chosen this property. Other than that, this hotel was awesome. I would chose this location again to stay on business or personal leisure.
October 7, 2013
Rated 1 out of 5 by NewOrleansFan disappointed
My husband and I make at least one trip every year to New Orleans. This stay was April of 2011. We were put in a very dirty room. The comforter had blood on it. We requested a new one and it took them 24 hours to put one outside the door on the floor. They should have quickly replaced it and removed the dirty one. The Lobby (beautiful views) was also dirty. Dirt and trash was swept up under the window ledges. Furniture was stained. We had cocktails in the bar and the bar staff memberlooked like he had not washed his clothes in months. Disgusting Hotel...Stay away. I am a Starwood Perferred guest and I will never recommend this hotel. YUcK!
November 12, 2011
Rated 5 out of 5 by Tennie Beautiful facility to lodge when vacationing in New Orleans,
When I arrived at the Westin I could not understand why the lobby was on the 11th floor but once I arrived in the lobby I understood. The view is awesome. Actually I stayed at this facility before but it was several years ago and my last name was Spencer at the time. If this constitutes me receiving more points, please make sure to look this information up. I love the rooms, the view, double headed shower, out-door rooftop pool and the shopping conveniences. This hotel location was perfect for our family reunion and in the past my career workshop location. I will always stay at the Westin when in New Orleans in the future. My future husband was with me and HE LOVED IT TOO!! We actually stayed two extra days due to the Westin accommodations.
August 6, 2014
Rated 5 out of 5 by Michigan313 Wonderful staff
I can't say enough about the staff here. Professional, welcoming, and very capable.
October 27, 2013
Rated 2 out of 5 by Ollie27 Comp Hotel
Initially I was not placed on a SPG floor though I am a member. the first room
( 1410)I was assigned was dirty i.e. stain on the floor, filthy wing chair, and a stain on the wall. Instead of a panoramic view of the city there was a view of the retaining wall of the 13th floor roof. I was supposed to be moved after notifying staff of the room conditions. I was given a key to room 2729 and told someone would come to move me within five minutes. I am still waiting for that person to arrive.
In room 2729 the phone message lights blinked for two days before someone came to fix it. there was no message. On two days there was no service to the room.
This was not at all what I have come to expect from Westin
September 6, 2014
Rated 3 out of 5 by Dale7020 Lack Luster
I had four rooms booked this past weekend, the hotel has great views, but there was on my floor a constant barrage of noise the entire night of the 13th which was so out of character for a Westin property. I called the front desk and complained but it didn't seem to matter.
The other thing is that I tried to book my stay for my four rooms through SPG and was told no rooms available, so I checked priceline and guess what they had four rooms at a cheaper rate than SPG quoted me and as an SPG member that did not seem right to me.
October 15, 2013
Rated 5 out of 5 by gdnadn great location, rooms and views
we stayed for four nights and had a great time. the room and views were awesome and the hotel staff were extremely helpful. the location near the French Quarter is well suited for walking anywhere for food and drinks.
May 20, 2013
Rated 2 out of 5 by genazel 2013 iws
The hotel is a great location for walking to convention center or French Quarter. However we were plagued with basic issues. The housekeeping staff did not make up our rooms, and when calling the front desk to specially ask - the rooms were still not cleaned. The front desk staff kept holds on our credit cards for almost a week after we departed along with the actual charges. The business center could not handle a PDF document?? I was online with there tech support for over a half hour - twice!. It's too bad because the overall appearance of the hotel has great potential.
October 22, 2013
Rated 5 out of 5 Best New Orleans trip ever!
My wife and I have stayed in dozens of different hotels in New Orleans over the years but the Westin will be the only one we stay in from now on. The room and view were unbelievable! The staff was extremely courteous and prompt. The location of the hotel in relation to the French Quarter was perfect. We have no complaints and can't wait to come back! Thanks so much!
May 27, 2013
Rated 5 out of 5 by Stacey65 WESTIN NEW ORLEANS
We really enjoyed our staff. The gentlemen working out front were extremely knowledgeable about the area and extremely friendly. The Westin was the perfect hotel if you are interested in parking your car for the entire stay and being able to walk to everything you want to see.
May 12, 2013
Rated 1 out of 5 by BigDaddy Great Location, Terrible Hotel
I am a platinum guest, gold for life, Starwood member. My wife and I decided to have dinner in New Orleans because we had a night without the kids. We ate at Criollo and were back in the hotel in bed by 10pm. At 4am "Rob" a security guard was banging on the door telling us to keep it down. My wife is a light sleeper and got up first. I didn't hear the first round of banging because I was fast asleep. She stated that he told her that he could hear us talking. She told him he had the wrong room and then he said something rude back. We reported it and got a patronizing response from the head of security. The front desk said that the room next door had reported noise from the "adjoining" room. We were NOT the adjoining room. In any event, the next morning we used our Platinum voucher for breakfast and were nevertheless charged. We asked for a 4 o'clock check out but they deactivated our key at noon and then had trouble making a new key. I have stayed at this hotel many times over the last few years but won't be returning. I understand that they have a new GM. Hopefully he understands that he needs to clean house if he wants to make this a hotel worth staying at. In the last nine years since joining SPG is have stayed at a non-starwood hotel less than a handful of times. I have never been so insulted at a property. Pass on this hotel and stay at the Sheraton on Canal. It is better run, renovated and they actually act like they appreciate the loyalty.
June 1, 2014
Rated 4 out of 5 by Adro Great spot
Perfect view. Amazing location
August 5, 2014
Rated 4 out of 5 by Irene4 The Best Beds
The beds are so comfortable, I actually slept in (which I rarely do at home). I did not want to get out of bed! Likewise, the room was very spacious and comfortable, and the river view was amazing. Unfortunately, the toilet was very loud at all times (water constantly running). If I did not have a white noise ap on my ipad, this noise would have kept me up all night (even with the bathroom door closed). Fortunately, I had the ap and did not spend any time in the room other than sleeping at night. The only two other negatives are the roof top pool (tiny, crowded, and not in great shape) and the pricey parking.
August 27, 2014
Rated 2 out of 5 by frequentguest78 Outdated hotel rooms need major renovations
I've been a regular guest at this hotel for the past 6 weeks, and after such loyalty, I've been placed in the smallest, oldest room right next to the elevator.
1) Apparently this Westin doesn't value repeat service, as I've been placed in the worst room thus far after my 6th stay
2) The closet is so small that it does not fit my carry on bag.
3) The bathroom tiles are cracked, the light switch is broken and part of the toilet seat is missing....talk about quality control. I'm not sure why this room is still available to guests when these tile cracks and toilet seat problems are serious guest liabilities.
June 30, 2014
Rated 5 out of 5 by Clark Another great visit
I took my mother and her friend to New Orleans for a much needed weekend. The Westin is one of our favorite places to stay. So convenient to everything. Everything at the hotel made this visit another enjoyable experience for us. Thank you.
August 18, 2014
Rated 5 out of 5 by Ann457 Great ambience, great room and friendly staff
We are on our road trip from Florida to California to visit family and friends and decided to stop each beautiful state on our way and one of these state is New Orleans...city of Jazz/music. My family had a blast staying in Westin...great view in the lobby, great, clean big room and walking distance to French Quarter. Staff are friendly from check in to check out. Love to come and stay here again!
August 14, 2014
Rated 5 out of 5 by jmatl Million Dollar View
Great location, right across the street from French Quarter and on the bank of Old Miss river. We walked all over the Quarter during our stay. Bottom three floors have a great shopping mall and theater. Onsite parking is between the shopping floors and the hotel (surcharge). Street car right out of door. We took it along the river front and all the way to Garden District. Room clean and spacious with modern touch. Staff very nice and friendly. Best of all is the view outside of our window: French Quater side by side with Old Miss. You can't find anything more New Orleans than this. Especially when you look at them from up high, you can't hear it, but you know the music is flowing out of those bars and the river is flowing out to the sea; like they have been for hundreds and hundreds of years.
April 9, 2013
Rated 5 out of 5 by wesleypat Wonderful visit to New Orleans
My husband and I stayed at your beautiful hotel last weekend for our family reunion.
We had a wonderful view of the Mississippi River from our room. You staff was very helpful. I got a lot of information from your wonderful concierge which helped us to explore the city.
July 24, 2014
Rated 3 out of 5 by Scooter65 Two Night Getaway in N.O. from California
Many of the hotel attributes continue in the Westin tradition. However, on this visit we noticed that our SPG Gold status did not earn us any special treatment and we noticed that the facilities are showing a lack of upkeep around the edges. For example, the carpeting down the corridor on our floor (27) was stained in numerous areas and looked more like something in a cheap motel. The room carpet as well. Inattention to details this big does not impress me.
September 1, 2014
Rated 5 out of 5 by swa777 well done rooms
At the end of the day, you want a comfortable clean room with updated amenities and a comfortable bed. This room met this goals. Thank you for the new mattress and updated bathroom in the rooms. I stayed in this hotel 15 years ago and was worried that it would be "dated" - it was far from that.
March 16, 2014
Rated 4 out of 5 by nolanightlife Very Nice Hotel
The room was big enough for 4 adults to move around in comfortably. It was clean and the beds and pillows were awesome! The double shower heads were definitely a plus. My only complaints are that the TV was not working properly and the roof was leaking in the bathroom when the shower was turned on. Management offered to move us to a different room, but it would have been more of an inconvenience than it was worth since we were already settled in and were only going to be in the room for a few hours anyways. Overall, great hotel stay....can't beat the view!
August 25, 2014
Rated 5 out of 5 by Bwest Exceptionl Westin
The Westin Canal Place is one of my favorite hotels, especially if you get a room with a river view. The lobby is a great place to sit and watch the ships go by. Only wish the property had a concierge lounge.
May 22, 2013
Rated 4 out of 5 by Luna44 Chief Financial Officer
The Westin at Canal Place has made noted progress in refurbishment, but furniture is still outdated. At least in room 2419 that I stayed. This is unfortunate because otherwise the room and view is excellent. Your staff was excellent in general. But a special thank you to the efficient and courteous engineer that replaced my TV to allow me to receive the CNN signal to follow the government shut-down debate. And also to Volker Dicks who brings a special quality to the Hotel. Regards,
October 21, 2013
Rated 5 out of 5 by Manju Anniversary Weekend
It was our 15th Wedding Anniversary, and our stay there was awesome. The views were spectacular!! Everyone was friendly and the hotel was very clean. Everything is walking distance, and easy to get to. Looking forward to my next stay!!
Very disappointed with the parking arrangements. When checking out, I wish the desk clerk had asked us about how we were traveling...didn't know our ticket had to be "validated" by the hotel before leaving the parking garage. Paid $25 instead of $18.
April 2, 2012
Rated 5 out of 5 by hvm22 Great Hotel to Relax
It's been 2 months since my last visit and to my surprise nice changes made. In our Suite they done away with the old mini bar concept and replaced with a Small Fridge. Something we could really use. We like to come here to relax and order room service and this Westin Hotel is the best in the city for that. Front Agent Michael was New but gave the best Customer Service. We ordered dinner and a movie and in the Morning had a Great Breakfast. Got to sleep late and Checked out feeling refreshed. We will be back next month.
May 28, 2014