Rated 5 out of 5 by JayG76 Pleasant Stay
We stayed here for our anniversary and we were very pleased with the room and the service. We wanted a room with a bay view and we were not disappointed. Our check in was wonderful thanks to Claudio Nallar who treated us with the utmost respect and made sure our stay was the best it could be.
August 25, 2014
Rated 2 out of 5 by HelgaMM Sad Experience
We have been at your place two years ago and we found it already kind of neglect.
This time we were pretty disappointed. The common areas were run-down, the cleanliness very poor, the plastic furnishings in the bar area not appropriate
and all in all nothing what we expected from a WESTIN chain.
August 25, 2014
Rated 5 out of 5 by Kraytilee426 Great Hotel
Great location, great view. The workout room was awesome. Staff were all very friendly!
August 26, 2014
Rated 5 out of 5 by Dimples55 Dimples55
Hotel was great and well kept the service was great ! Worker were very kind,and Responsiveness the Facilitie Met all my needs! Food was great enjoyed my visit and will return again soon !
August 25, 2014
Rated 4 out of 5 by WorldTraveler73 Good Hotel with a Few Kinks
Nice location (on a private island, quiet but very close to eveything, e.g. downtown, Ybor City Channelside district etc.), friendly and helpful staff, good SPG recognition (upgrade to a corner suite with nice water views). A few areas need improvement: First, the elevators do NOT work properly. We pressed the down button from our floor and the button would light up for a few seconds and then go out. This happened constantly, so we had to press the up button to get an elevator to then go down (this worked most of the time; at other times, we just had to pray that the elevator would stop on our floor to let someone off). Secondly, the carpet in the room is a bit old and worn and needs replacing.
February 10, 2013
Rated 5 out of 5 by Blegs Mrs Blegs
I had some issues and the staff handle them promptly.The service was excellent.
August 24, 2014
Rated 4 out of 5 by JHarvey Great hotel stay
Room was very comfortable. Hotel support staff was responsive, friendly, professional. Room Service was quick & easy. Food Service/Bar was good. Food tasty.
August 23, 2014
Rated 2 out of 5 by Kasper This can't be a Westin
I was looking forward to coming to Tampa for my business meeting and staying at a Westin. Unfortunately this is not the case in Tampa. The whole place needs an overhaul--chipped paint on doors, dirty carpets, dirty and slow elevators (the one by the pool is scary slow and the door scrapes when opening and closing). The workout room was in disrepair--2 out of 4 treadmills were broken--the TVs built into all the treadmills didn't work. Bathrooms need upgraded and reapaired--toilet paper holder falling off the wall. Where are the mini bar amenities--the fridge is here and its empty.
January 18, 2012
Rated 2 out of 5 by Cherby Disrespectful Staff / Dirty Carpeting
This got off to a bad start (Room not ready at 3:00 PM) and continued on...I was told that the Hotel Van could drop us off and pick us up within a 3 mile radius of the hotel. When we went to request a dropoff in Soho we got a very cool reception and an unmarked Taxi was flagged down to take us to Soho, The "taxi" driver did not take us to Soho but dropped us off well within walking distance of the hotel at a restaurant we couldn't eat at because you needed a reservation. My finak comment is that the hotel carpeting (throughout) was disturbingly filthy.
August 15, 2014
Rated 5 out of 5 by jimmy1001 i enjoyed every day that I sated at your holte and i lok forward to voming back real soon
This hotel is by far one of the best I've stayed in and I would recommend it to anyone.
August 23, 2014
Rated 1 out of 5 by scott123 Major Problems!
I was staying On friday and Saturday for a quick weekend getaway to busch gardens with my 1 year old and 4 yr old daughters. upon arrival the escalators was broken. so fine we took the elevator around the corner. on check in we arrived to our 10th floor and there where workmen fixing lights with wires and ladders everywhere. not exactly luxurious. but to top it off saturday night the night club downstairs pounded music until 3am. fun when you are there to party but not when you are there with kids and trying to sleep. not happy I also .
May 23, 2012
Rated 5 out of 5 by Business2500000 I would certainly return!
The Westin at Harbour Island was beautiful. The view of the bay at night was gorgeous. The staff was very kind and courteous, the bedding luxurious and the room very clean and quiet.
August 19, 2014
Rated 3 out of 5 by KMG12 The hotel was average.
The staff was very friendly and responsive and the bed was very comfortable. I slept well every night. However, the carpetting was old and dirty hotel wide. Doors and furniture are nicked and dented; a general upgrade is needed to the facility. One day no maid service was received either.
August 14, 2014
Rated 4 out of 5 by Kim5555 A good stay
I really appreciate how friendly and nice the staff were! They were so helpful with everything from cabs to menus to helping me with all of my things! The food is ALWAYS amazing - one of my favorite places to order room service!
The only problem was that I could literally hear everything at night - doors opening etc, and I had my earplugs in.
I did get a late checkout time of 1pm, but the room cleaning staff started knocking around 9am and didn't stop until I left - before 1pm. That part was very annoying. Hopefully it won't happen again!
August 5, 2014
Rated 2 out of 5 by abc123 Needs Improvement
We stayed for 2 nights in February 2013.
The hotel wouldn't provide our room block with rooms that had double beds, so we requested a roll away / cot for our room when making the reservation (2-3 weeks in advance). When I checked in they mentioned that they saw the roll away reservation but they were out of them because they didn't hold one for my room. The hotel staff did nothing to rectify this over the course of my stay.
The Elevators have been "under renovation" for a couple of months now. We consistently had to wait 5-10+ minutes every time we wanted to use an elevator. They had signs pointing us to the service elevators, however we would wait just as long for them to come.
Whenever we used our shower, it leaked all over our bathroom floor.
February 19, 2013
Rated 3 out of 5 by Jabba1205 Best Waiter
Mohammad was the best as waiter. He was available to us breakfast, lunch and dinner.
August 12, 2014
Rated 5 out of 5 by Lamar11 This hotel is within walking distance of the entire Tampa Downtown area
The hotel is centrally located and bordered by the Hillsborough River. The rooms are large and nicely appointed. The entire staff is professional and always ready to assist. I would not hesitate to stay at this hotel again.
August 10, 2014
Rated 5 out of 5 by Eleanor21 Awesome
After a long day and drive. Oh my word, valet parking highly recommended. Staff greeting awesome and room was delightful. Love the view of Tampa Bay. Bar service and food was wonderful. Can't wait to do it again.
August 9, 2014
Rated 2 out of 5 by AKVisitor Needs a good cleaning
When I think of Westin Hotels I think clean, comfortable, quiet, relaxing, and friendly staff.
The lobby area was beautiful, however, my room could have used a good cleaning and a fresh coat of paint on the walls.
The halls were very noisy, with room doors constantly slamming shut. This hotel could invest in the quiet shut doors.
The menu in the restaurant was very limited, with no other restaurant close by.
The guys working at the valet were fantastic!! Always helpful and courteous.
December 8, 2011
Rated 2 out of 5 by JBJ26 Wow - what a bad experience...
This hotel is in despirate need of an upgrade. . The carpets are old and stained - except for the carpet in theremodeled elevator - just stained. The unrenovated elevator makes sounds that would lead you to beleive that the cable could snap at any moment. The rooms were underwhelming - no tv in the sitting area of a suite? Buffet served cold food and not many choices. Staff was nice and plays the cards they are dealt. Shouldn't be considered a Westin
December 10, 2012
Rated 2 out of 5 by jonkeel Vastly overrated
To pay $250 for a room where one has to wait up to 10 minutes for an elevator is ridiculous. Also, unbelievable to me that a hotel of this apparent caliber does not have Saturday WSJ's, and then the staff responds, "You get what you get." This is by far the worst Westin experience I've ever had. Last, the restaurant staff was completely unintelligible (not all but the table wait staff) when I had questions; didn't appear to understand English.
February 12, 2013
Rated 5 out of 5 by bomber108 GREAT HOTEL & LOCATION
This was a fantastic hotel, great location, staff and room was very nice and clean. If you are going to Tampa Lightning game this is the place to stay, 5 min walk or free shuttle if raining, great restaurants and plenty to do in area. They go over board on making your stay great which is hard to find now a days. Great hotel, will stay here again in the future!!!
March 24, 2014
Rated 2 out of 5 by JoeV Disappointed
For my status and the price I paid, my room was very standard. Also the hotel is in serious need of improvement. Elevators were very old a very slow and doors are seriously scratched. Capreting is very old and leaves the perception of not being clean, regardless of how clean it really is. The facility seemed somewhat beat up. Services was fine but the facility is in need of a serious upgrade. Fitness center aslo had rather old equipment.
March 31, 2012
Rated 1 out of 5 by 01161213 WARNING
I was shocked that a Westin facility could be in such poor shape. First and foremost, the elevators were malfunctioning the entire stay (6 days). We were directed to use the service elevators, which meant riding with trash, food, and LOTS of other people. It was not uncommon for people to have to wait 15+ minutes for an elevator making it hard to run to your room in between meetings and causing us to be late to the airport.
February 19, 2013
Rated 3 out of 5 by Chazmo17 Hotel Needs an Overhaul
I am sorry to say that this property did not meet my expectations and is among the worst Starwood properties I have ever stayed at. Complaints include:
- lack of dining locations and menu selections
- dirty carpets in hallways, with stains
- broken ice machines
- elevator at pool is in rough shape and stopped working one day
It reminded me more of a 3-star hotel than the 5-star expectation of a Westin Hotel.
December 10, 2011
Rated 1 out of 5 by Bulldog67 This hotel needs help
I am a loyal fan of the westin properties. However this property fell well short of the standard one would expect from a Westin property. I was shocked at the lack of detail and the failure to modernize the hotel.
I would definitely not stay at the Westin Harbour Island.
April 4, 2014
Rated 1 out of 5 by Tampastay12345 Not up to the Westin standard
We stayed at the Tampa Westin for four nights. The room was not up to traditional Westin standards. The room was musty. The toilet paper holder was loose on the wall; you can't miss this during cleaning. The thermostat would fall off of the wall when you changed the temperature. One of the night stand lights was plugged into an unsecured plug with out any cover. The tub drain was very slow and the shower would fill up when taking a shower. Only one day did we receive one heavenly bath towel. I like Westins, I chose to stay at this location instead of other hotels. This was not how a Westin typically is or should be.
March 10, 2014
Rated 5 out of 5 by Rob87 Great Downtown Tampa Location
The Westin Tampa Harbour Island is right downtown. The streetcar trolley taking you to Ybor City and other locations is a short walk away as are numerous restaurants and Channelside where there is all sorts of nightlife.
August 6, 2014
Rated 1 out of 5 by tournament Tournament stay
The Habour area is beautiful, the hotel has a great location for our visit but the hotel is rundown, the elevator didn't work, the staff was rude and very un-attendant to basic needs, our room was very small even that I chose and paid for premium room I received the standard and charge for the other, I will never stay here or recommend this hotel not very "SPG "
February 19, 2013
Rated 1 out of 5 by acdc2 Worst Westin Ever
This should not be a Westin Property.
The cleanliness of this property is non-existing. We got upgraded to really spacious suite, but the filth, the dirt, the carpet, the bathrooms is out of this world.
The status of the carpet, the doors the aisles, I can keep going.
The food? what food?
There was only one person helping when we checked it at 1:00 am. He was great 'Tito", the best the hotel has...however, he had to Valet, bring the sheets, the crib the towels.
Mind, he brought the sheets from the Valet room, because he was the only person and there was nothing else available - What/
May 5, 2014