Rated 2 out of 5 by abc123 Needs Improvement
We stayed for 2 nights in February 2013.
The hotel wouldn't provide our room block with rooms that had double beds, so we requested a roll away / cot for our room when making the reservation (2-3 weeks in advance). When I checked in they mentioned that they saw the roll away reservation but they were out of them because they didn't hold one for my room. The hotel staff did nothing to rectify this over the course of my stay.
The Elevators have been "under renovation" for a couple of months now. We consistently had to wait 5-10+ minutes every time we wanted to use an elevator. They had signs pointing us to the service elevators, however we would wait just as long for them to come.
Whenever we used our shower, it leaked all over our bathroom floor.
February 19, 2013
Rated 2 out of 5 by AKVisitor Needs a good cleaning
When I think of Westin Hotels I think clean, comfortable, quiet, relaxing, and friendly staff.
The lobby area was beautiful, however, my room could have used a good cleaning and a fresh coat of paint on the walls.
The halls were very noisy, with room doors constantly slamming shut. This hotel could invest in the quiet shut doors.
The menu in the restaurant was very limited, with no other restaurant close by.
The guys working at the valet were fantastic!! Always helpful and courteous.
December 8, 2011
Rated 2 out of 5 by JBJ26 Wow - what a bad experience...
This hotel is in despirate need of an upgrade. . The carpets are old and stained - except for the carpet in theremodeled elevator - just stained. The unrenovated elevator makes sounds that would lead you to beleive that the cable could snap at any moment. The rooms were underwhelming - no tv in the sitting area of a suite? Buffet served cold food and not many choices. Staff was nice and plays the cards they are dealt. Shouldn't be considered a Westin
December 10, 2012
Rated 2 out of 5 by jonkeel Vastly overrated
To pay $250 for a room where one has to wait up to 10 minutes for an elevator is ridiculous. Also, unbelievable to me that a hotel of this apparent caliber does not have Saturday WSJ's, and then the staff responds, "You get what you get." This is by far the worst Westin experience I've ever had. Last, the restaurant staff was completely unintelligible (not all but the table wait staff) when I had questions; didn't appear to understand English.
February 12, 2013
Rated 2 out of 5 by JoeV Disappointed
For my status and the price I paid, my room was very standard. Also the hotel is in serious need of improvement. Elevators were very old a very slow and doors are seriously scratched. Capreting is very old and leaves the perception of not being clean, regardless of how clean it really is. The facility seemed somewhat beat up. Services was fine but the facility is in need of a serious upgrade. Fitness center aslo had rather old equipment.
March 31, 2012
Rated 4 out of 5 by LovedOurStay Staff exceeded expectations
I believe the gentleman's name at guest check in was Nestor, and unfortunately I didn't catch the manager's name, but both were equally courteous and affable gentleman who helped make an already great night excellent. When my wife and I arrived Nestor inquired as to the occasion that prompted our stay. I informed him it was my wife's birthday and when we returned from dinner we found a plate of cheeses and chocolates along with a bottle of wine and a birthday card on one of the tables in our room. Very classy Nestor, thank you! Before heading out for the night I withdrew cash from the ATM in the hallway by the check in desk. As luck would have it the ATM malfunctioned and I only received a portion of the money I requested. I informed the staff and the next morning they reimbursed the 20$ bill the machine tore in half despite the machine belonging to a vendor and not the hotel. Also, in a very kind gesture, they provided free drink coupons for the hotel bar (20$), free breakfast coupons for the hotel restaurant (38$) (excellent), and free valet parking (19$) for our overnight stay. I would give 5 stars, but everyone needs a reason to continue to strive for excellence!!! ... and the pool was under repair. Overall this was one of the best hotel experiences I have ever had and my wife and I would like to thank you for the wonderful memory.
November 17, 2014
Rated 1 out of 5 by 01161213 WARNING
I was shocked that a Westin facility could be in such poor shape. First and foremost, the elevators were malfunctioning the entire stay (6 days). We were directed to use the service elevators, which meant riding with trash, food, and LOTS of other people. It was not uncommon for people to have to wait 15+ minutes for an elevator making it hard to run to your room in between meetings and causing us to be late to the airport.
February 19, 2013
Rated 3 out of 5 by Chazmo17 Hotel Needs an Overhaul
I am sorry to say that this property did not meet my expectations and is among the worst Starwood properties I have ever stayed at. Complaints include:
- lack of dining locations and menu selections
- dirty carpets in hallways, with stains
- broken ice machines
- elevator at pool is in rough shape and stopped working one day
It reminded me more of a 3-star hotel than the 5-star expectation of a Westin Hotel.
December 10, 2011
Rated 2 out of 5 by louisethelma Just average hotel
Sad to say, this will be my first and last visit. I didn't receive any special treatment from employees, the valet never directed us to the lobby, so we were confused from the get go. The pool was difficult to find, the hall rugs need replaced, and the walls are thin. The bed was adaquate, as it should be for a 200 $ a night hotel. I have stayed in 2 other Westins, (Memphis and Ft. Lauderdale) and this one can not compare.
October 27, 2014
Rated 5 out of 5 by bomber108 GREAT HOTEL & LOCATION
This was a fantastic hotel, great location, staff and room was very nice and clean. If you are going to Tampa Lightning game this is the place to stay, 5 min walk or free shuttle if raining, great restaurants and plenty to do in area. They go over board on making your stay great which is hard to find now a days. Great hotel, will stay here again in the future!!!
March 24, 2014
Rated 1 out of 5 by tournament Tournament stay
The Habour area is beautiful, the hotel has a great location for our visit but the hotel is rundown, the elevator didn't work, the staff was rude and very un-attendant to basic needs, our room was very small even that I chose and paid for premium room I received the standard and charge for the other, I will never stay here or recommend this hotel not very "SPG "
February 19, 2013
Rated 1 out of 5 by Iwillneverstayagain72 Never Again
I booked this hotel specifically because of its location and the special offered on hotels.com. There was supposed to be a $50 resort credit and free wifi. I brought it up to the front desk clerk and was told "not this hotel." I explained that I picked this one specifically and not the one across the street because of it. She said, "sorry, no such thing." I was also supposed to receive a $5.00 credit for food because we used the same linens. The credit never appeared. I was charged nearly $8.00 for using the 2 water bottles in the room that said, "with our compliments". We were offered the 11th floor because it was "quite nice and quiet". 3 of the 4 units around us had children who I am sure have never been told no. There was a gurgling sound from the fridge continuously. Some of these complaints are habit based on the other reviews I have read. There are choices people. I will choose other than ANY Westin property and suggest you do also.
July 14, 2013
Rated 1 out of 5 by Tampastay12345 Not up to the Westin standard
We stayed at the Tampa Westin for four nights. The room was not up to traditional Westin standards. The room was musty. The toilet paper holder was loose on the wall; you can't miss this during cleaning. The thermostat would fall off of the wall when you changed the temperature. One of the night stand lights was plugged into an unsecured plug with out any cover. The tub drain was very slow and the shower would fill up when taking a shower. Only one day did we receive one heavenly bath towel. I like Westins, I chose to stay at this location instead of other hotels. This was not how a Westin typically is or should be.
March 10, 2014
Rated 5 out of 5 by BillofLincoln The "View"
First time in this Westin and I was quite happy. Upgraded to two room suite, two room bathroom and a huge walk in closet! But the view was the winner, great views of the harbor/water--what a delight. Did not eat any meals here but would return simply because of the wonderful room.
December 18, 2013
Rated 1 out of 5 by Bulldog67 This hotel needs help
I am a loyal fan of the westin properties. However this property fell well short of the standard one would expect from a Westin property. I was shocked at the lack of detail and the failure to modernize the hotel.
I would definitely not stay at the Westin Harbour Island.
April 4, 2014
Rated 4 out of 5 by Mattdycr Convenient
The reviews are kind of harsh, I spent a few days during Summer, yes, the elevators are outdated, and the pool is a little out of the way, but the location is great, the rooms are clean, the workers are super-friendly. This hotel is a safe choice for business and pleasure.
April 3, 2012
Rated 1 out of 5 by KF2012 Needs a make over
Most common areas need a make over. Elevators were extremely slow and made stops that were not requested. Carpet in hallways were worn and dirty. Not just stained, bit actual loose dirt in corners and along the edges. Water pressure for shower was incosnistent.
July 15, 2012
Rated 2 out of 5 by ShawnNYC Hotel under construction
Elevators did not work
I was trapped in a service elevator for 30 minutes and had to use the phone call box
I had a broken foot and the hotel was not well equipped for getting around without elevators functioning
room service food was bad
hard to get a cab
February 20, 2013
Rated 2 out of 5 by dcb1 Two star quality for five star price
From the deferred maintenance, to the lack of towels and working elevators, the dead plant by the elevators for three days, and the mistake on the confirmed rate, easily the worst Westin I have ever stayed at.
January 3, 2013
Rated 1 out of 5 by pg11 Absolutely terrible, hotel had an musty odor
Staff was not courteous. The entire hotel had a musty odor. My bed had stains on it and was obvious it was not cleaned from prior stay. I was moved to another room only after I demanded it. The entire experience was absolutely terrible. This hotel needs to mothballed.
October 31, 2014
Rated 2 out of 5 by LukeDC Does Not Live Up To The Westin Brand
This hotel could use some renovation. First I was surprised when they did not offer the Make A Gree Choice at this hotel - when I asked about it, the staff told me it was not an option at their property. I was put into a room on the 12th floor and there was a leak in the hall. Every time I had to walk to my room - I had to walk acorss soggy carpet and then track water into my room - this went on for 4 days though I reported the leak my first day. There is no bathrobe in the room and the shower had mold. Also there were a lot of kids on my floor that were very loud, which I know the hotel cannot control.
May 14, 2012
Rated 1 out of 5 by John Stay Away
Aside from a friendly staff, this is one of the mostly poorly kept, poorly run Westin hotels I have ever stayed in. Noisy, generally dirty (carpeting throughout) facility that promotes itself as an upscale hotel on the water in Tampa Bay. There were "no seats available" at breakfast and a 15-20 minute wait, even though there were half a dozen very clearly open tables. Broken elevators and windows that may not have been washed yet this year (room was overlooking the water and could barely see out). I literally looked at the same mold on the caulking in the shower every day for a full week. Stay away!
March 21, 2013
Rated 1 out of 5 by Kezza This doesn't feel like a Westin
They charge Westin prices but it feels and smells like a motel. Nastiest Westin ever.
January 7, 2013
Rated 2 out of 5 by Cain This hotel was a great disappointment
The hotel lobby had a strange stench that hit us the second we arrived. We had to wait 15 minutes before a front desk attendant appeared so we could check in(12:45pm). We were placed in a room closest to the elevators which created a very loud noise every time the elevator moved up and down. At first we thought there was construction going on other floors. When we complained the front desk attendants moved us to another floor & room again next to the elevators with the same loud noise. This hotel is in disrepair and has horrible service. We were very disappointed with this particular Westin Hotel.
November 30, 2011
Rated 2 out of 5 by THC11 Problems
There was only one of three elevators working. The hotel was sold out on the dates we were there creating a lot of wasted time waiting, even with the service elevators open for guests to use. They ran out of towels at the pool and none appeared while we were there even though the bartender explained he had already called a while ago. Two requests for extra pillows and towels yielded only one pillow each time (I specifically asked for 'pillows' the first time and 'two pillows' the second time) and only bath towels (I requested 'sets' of towels). The common areas of the hotel are a bit run down.
January 3, 2013
Rated 1 out of 5 by Azri Not Westin Standard
I have stayed in many Westins and this is the worst by far. This place is in desperate need of a major remodel, the dining experiance is non existant, with the over priced breakfast so bad, that I went to another hotel across the the road to eat. This is a hotel next to a conference centre, and in the rooms there is not even a note pad to write on. After an all day on my feet, I wanted to come back to my room at around 4pm to relax until dinner, and it was not yet made up. I had to excuse myself for interupting the bar tender while his head was burried in his phone texting, to ask for some coffe while sitting in the lobby lounge, to which his reply was "we dont normally serve people there" a full 20 ft from where he was standing.
October 21, 2014
Rated 1 out of 5 by acdc2 Worst Westin Ever
This should not be a Westin Property.
The cleanliness of this property is non-existing. We got upgraded to really spacious suite, but the filth, the dirt, the carpet, the bathrooms is out of this world.
The status of the carpet, the doors the aisles, I can keep going.
The food? what food?
There was only one person helping when we checked it at 1:00 am. He was great 'Tito", the best the hotel has...however, he had to Valet, bring the sheets, the crib the towels.
Mind, he brought the sheets from the Valet room, because he was the only person and there was nothing else available - What/
May 5, 2014
Rated 2 out of 5 by Michael77 Westin only in name
"The Westin Tampa Harbour Island" sounds like a magical place where, after checking in, you are whisked away to the beauty of Tampa Bay and forget about the real world. It only sounds magical if you've been gallivanting in Orlando every other weekend since the summer.
Checking in was easy and the gentleman who helped me was a professional Guy Smiley. He was friendly and informative and provided me a list of ways to make my stay comfortable and enjoyable. This was refreshing after the Jersey Shore nightmare I had to endure just to park to get to the hotel, so let's rewind just a little bit.
I pull up to the hotel after making it to the island and am stuck in traffic at 11 pm. It took me 10 minutes to pull into the parking lot and when I pulled up to valet, no one came. After realizing valet service was of no service, I pulled out and parked in the adjacent garage for $5.
So, back to post-check-in. I made it to my room and the feel screamed Westin, but the condition of the room screamed second-rate motel. The bathtub was filthy, one of the nightstand lamps would turn on only if I held the lightbulb at a certain angle and the desk lampshade had a huge gash. The windows were difficult to open, the water pressure was symptomatic of taking the green movement too far and the carpets looked worn and dirty.
On the other hand, the Herman Miller chair was of Herman Miller quality, the views were spectacular and the bed was nearly successful in seducing me to staying in rather than heading to Ybor. That's a comfortable bed, but I felt leery sleeping in it because the room felt like a putting-lipstick-on-a-pig situation. The thermostat, activated the A/C to the set temperature, but there was a slight musty smell. The room was of decent size, but the scale of the furniture and maybe the ceiling height made me feel like I was visiting the land of the Lilliputians.
In its current condition, I would only recommend staying here if you can get at least a 60 percent (yes, sixty) discount off the website rates. Any lower of a discount and I feel you are only paying for the brand.
December 5, 2011
Rated 4 out of 5 by controller1 Overall, very good stay. Will return!
View from room- We were on the 12th floor (top floor) with a view of the city skyline and the bay. Very nice. The view was a paid/reserved view which is further discussed below.
Friendliness and efficiency of bartender- We ended up eating in the bar on our night of arrival. The food was good and the service and drinks from the bartender was excellent. The bartender was also the waiter in the bar.
Cleanliness of room- The room and bath was spotless. We requested that the room be cleaned during a specific period each day before we departed for the day. The room was always ready when we returned.
Gold welcome gift in room- There was a letter addressed to me by name welcoming me to the property and recognizing my SPG Gold status. Next to the letter was a small box of chocolate covered almonds. Very nice gesture indeed that went above and beyond what is required.
Water temperature & pressure- Pretty self-explanatory.
Valet parking- The valet parking attendants never took more than five minutes to retrieve our rental car. Valet attendant placed our luggage in the car's trunk upon check-out. See also note about valet upon check-in below.
Maintenance- We had a towel rod fall in the shower our first morning. Staff was very quick to replace the towel rod with a new one.
Location- Great location and within walking distance of convention center and the Tamp Bay Times Forum which was great as we attended a Tampa Bay Lightning hockey game our second night.
Check-in experience- Check-in was efficient but I was told that I had been "upgraded to a Premium Room with a view of the bay/skyline on the 12th floor". I told the front desk agent that I had not been upgraded because I reserved and paid for a Premium Room with a bay/skyline view located on floors 10/11/12. He just muttered "Oh, it shows traditional here." I then asked about an upgrade to a Studio Suite but he said none were available. I really dislike this "You've been upgraded" song and dance I sometimes receive at Starwood properties when the room I receive is exactly the category of room I reserved and paid for.
Lack of electrical outlets- Even though the room was in excellent condition and perhaps had even been updated recently, there was a dearth of available electrical outlets. The bedside lamps and the desk lamp did not have outlets in the base of the lamps. The previous guest had unplugged the alarm clock (housekeeping had not plugged it back in) and I left it unplugged in order to utilize the electrical outlet. There was a pull-up electrical outlet "pole" in the top of the desk which provided two electrical outlets.
Lack of in-room safe- No in-room safe so no place to secure valuables, laptop, etc while not in room.
Restaurant- Our first night we went down to the restaurant around 8:00 pm to have dinner. The property's website shows the restaurant would have been open until 11:00 pm. The hostess stand was not manned and the restaurant was empty. We went around to the bar and asked about the restaurant and were told that they serve dinner in the bar and only use the restaurant for overflow. They also stated the restaurant was really not used for anything other than the breakfast buffet.
Bar menu obsolescence- We seated ourselves in the bar area and were brought a dinner menu. Also on the table was a booklet which highlighted different drinks available and containing about six pages of "Bar Bites." We asked if we could order from either menu and were told "The Bar Bites menu is obsolete except for the Buffalo Wings. I wish they would get rid of that menu." Well I wish they would too since I had selected some menu items from that "obsolete" menu.
Valet parking upon check-in- The valet attendant watched as my wife and I tugged to get our luggage out of the trunk of the car and never offered to assist. I guess he was there just to park the car.
Overall, this was a very good stay and I would not hesitate to return to The Westin Tampa Harbour Island again.
March 16, 2014
Rated 1 out of 5 by McK2013 Extremely Disappointed
While the staff at this hotel does provide good customer service, it is just not enough to overcompensate for the hotel's many issues. The toilet paper holder was hanging off the wall, the hot water faucet twisted off in my hand, the bathtub drain came out and this is just scratching the surface. There are typed signs in the hallway requesting people to keep the noise level down. This should have been a clue to the loud, drunk guests that roamed the hallway and pounded on doors throughout the night. Security can only do so much. Never again.
September 3, 2013